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Retail Manager - Agua Caliente Casino Resort Spa & Spa Resort Casino

Job ID:


Job Title:

Retail Manager


Agua Caliente Casino Resort Spa & Spa Resort Casino


Rancho Mirage, California 92270
United States

Date Posted:

Oct 28, 2017

Ending Date:

Jan 09, 2018

Type of Position:

Full Time



Job Description

Responsible for overseeing the retail services operations including logo shop and box office. Will work closely with the Director of Hotel Operations and the Retail Buyer in the ongoing administration of the retail shop and will coordinate and work closely with special events staff to ensure accurate and appropriate management of Retail promotions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

Provide excellent guest service
Enforces all standard operating procedures and cash handling procedures.
Hiring, scheduling, training and evaluation of retail staff.
Oversees the purchase, inventory and stocking of all retail merchandise as well as box office
promotional supplies.
Works with Retail Buyer and Retail Coordinator to monitor inventory to assure proper par levels of all
departmental materials.
Recommends changes for improvement in the overall operation of retail operations.

Retail Services Supervisor Retail Clerk



Must be able to perform each duty satisfactorily. The duties listed below are representative of the knowledge , skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform each essential function. Must have supervisory experience, good interpersonal skills, and computer skills and the ability to learn Retail department software quickly 

 High school diploma or GED. 1 year customer service experience and/or training or equivalent combination of education and experience. Must have good supervisory skills. Ability to work with all departments and have excellent customer service skills. Must be able to communicate in English. 

 To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

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Company Information

To be considered for this position you  must complete the  Employer Online Application via the company website.

Agua Caliente Casino Resort Spa • Spa Resort Casino Hotel
Rancho Mirage • Palm Springs

Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.

Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.

Both resorts are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.

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