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Sales Manager - Rocky Gap Casino Resort

Job ID:


Job Title:

Sales Manager


Rocky Gap Casino Resort


Flintstone, Maryland 21530
United States

Date Posted:

Oct 27, 2017

Ending Date:

Jan 10, 2018

Type of Position:

Full Time



Job Description
  1. Identifies sales leads.
  2. Develops and maintains relationships or partnerships with travel agents, hotels, retailers and special interest groups, and works to develop packages for bus operations that involve the casino.
  3. Maintains appropriate staffing levels in the Sales area by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
  4. Delegates responsibility to subordinates, as needed.
  5. Resolves problems within the department, by listening to ideas, probable solutions, and potential conflicts, and working with Sales employees to handle same.
  6. Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
  7. Assists in developing departmental operating budgets.
  8. Ensures a maximum level of guest service and satisfaction in Sales is achieved and maintained.
  9. Promotes positive, productive motivation within department.
  10. Makes sound decisions and communicates with confidence.
  11. Collaborates with other departments on special events and/or promotions.
  12. Maintains accurate documentation on bus disbursements for payment.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.       
  13. Promotes the following within the department and among all employees.
  14. Creates an atmosphere of fun for all casino guests.
  15. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
  16. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
  17. Retains employees through involvement in training and development.
  18. Explains why we do things, in advance of doing them.


Skills Preferred

Microsoft Office
Handling Complaints
Goal Setting
Decision Making 
Detail Management
Customer Service

Behaviors Preferred

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Innovative: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary
to get the task done well

Motivations Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own
schedule and goals


Bachelors or better in Marketing.

Experience Required

2 years Previous Hospitality/Conference Sales

Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

Applicants who click on the "Apply Now" button will be directed to this position on our company Career page. To be considered, you must complete our Employment Application. 

Rocky Gap Casino Resort
16701 Lakeview Road Northeast
Flintstone MD, 21530
Web Site:

The Rocky Gap Casino Resort is located near Cumberland, Maryland in the heart of Allegany County.  Rocky Gap Casino Resort is a  AAA 4-Diamond Award® winning resort featuring a hotel, four restaurants, the only Jack Nicklaus signature golf course in Maryland, a spa, indoor/outdoor pool, fitness center, pro shop, sundries, complimentary valet parking, individual parking, an event and conference center, several outdoor recreational activities, and a comedy club. 

The Casino features over 600 plus slot machines, 10 table games, and a casino bar.  Rocky Gap Casino Resort is owned by Evitt's Resort, LLC, and is a subsidiary of Golden Entertainment, Inc.

Rocky Gap Casino Resort offers a fun and exciting work environment, generous paid time off policy, health, dental and life insurance to eligible employees, paid holidays, a 401k plan and valuable discounts for meals, spa, pro shop, activity rentals and golf.

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