Slot Technician Supervisor - Agua Caliente Casino Resort Spa & Spa Resort Casino
Slot Technician Supervisor
Agua Caliente Casino Resort Spa & Spa Resort Casino
Palm Springs, California 92234
Sep 27, 2017
Jan 16, 2018
Type of Position:
Casino Tables, Slots, Sports, & Online Gaming
Job Description Summary
Responsible for supervising the routine daily maintenance of all slot equipment, ticket printer technology, including but not limited to new game installation, system games installation and player tracking hardware installation. This position will train entry level technician and maintenance personnel in basin installation, troubleshooting and repair of above listed equipment. This position will supervise less senior technicians..
Essential Duties and Responsibilities (other duties may be assigned)
- Supervises new installation, floor movement and removal of slot machines as assigned by the Director and/or Slot Technical Projects Supervisors
- Performs and supervises replacement of chips, logic boards, currency acceptors, coin acceptors and hopper components as necessary.
- Performs maintenance/repair/diagnostics on Slot machines/progressive systems/casino signage and on line tracking systems hardware.
- Responsible for scheduling and reviewing staffing levels to provide optimum service and support while maintaining or controlling cost
- Responsible for the development of the existing staff and for evaluations of employees. Conducts interviews and hires for Slot Technician positions.
- Establish and manage training programs and procedures that effectively control and reduce lost time injuries
- Responsible for reporting in inventory usage to ensure appropriate replacement of parts, equipment, tools and supplies.
- Responsible for completing required daily logs Inventory, duty logs, inventory use and other documentation as required.
- Reports unusual activities or occurrences involving slot equipment to Director.
- Provides excellent guest service.
- Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.
Directly supervises Slot Technicians during their assigned shift.
Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. Responsibilities include planning, assigning and directing work; appraising and disciplining employees.
GAMING INDUSTRY EXPERIENCE IS PREFERRED
Required Education and/or Experience
- High school diploma or G.E.D.
- 2 year degree in electronics or 2 years slot field related experience and/or training or equivalent combination of education and experience.
- 2 years supervisor experience preferred.
- Must be able to lead and instruct others, organize tasks and complete projects with a minimum of supervision.
- Ability to use standard PC software.
- Experience with operation of standard test equipment (oscilloscope, DMM, CRT testers, etc.), hand held tools.
- Must be able to read electrical schematics and wiring diagrams, understand technical manuals and apply written instructions in field operations.
- Must be able to communicate in English.
PREVIOUS GAMING EXPERIENCE PREFERRED
To be considered for this position you
must complete the
Employer Online Application via the company website.
Agua Caliente Casino Resort Spa • Spa Resort Casino Hotel
Rancho Mirage • Palm Springs
HotWaterCasino.com • SpaResortCasino.com
Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.
Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.
Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.
Both resorts are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.