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Surveillance Operations Manager - Four Winds South Bend

Job ID:

46308

Job Title:

Surveillance Operations Manager

Company:

Four Winds South Bend

Location:

South Bend, Indiana 46601
United States

Date Posted:

Sep 19, 2017

Ending Date:

Dec 18, 2017

Type of Position:

Full Time

Category:

Surveillance

Job Description
SUMMARY:
Responsible for the successful direction of activities in the Surveillance Department and works to ensure the protection of life and property.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
 
* Creates, develops and implements an effective plan of departmental policies and procedures, maintaining consistency with established casino guidelines and controls.
* Ensures the quality of operations in the Surveillance Department.
* Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property.
* Protects casino assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
* Communicates with all department heads, to ensure problems are effectively and promptly resolved.
* Monitors performances of all surveillance employees and provides feedback.
* Plans and directs the staffing, training, development and equitable treatment of all surveillance employees.
* Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all direct reports.
* Coordinates, with the Security Department, when surveillance discovers a matter that needs further investigation or attention.
* Facilitates the flow of information throughout the department, by organizing and presiding over regularly scheduled meetings with all surveillance employees.
* Studies cheating activity and trends in other gaming areas, particularly Las Vegas, in order to take precautionary measures to deter cheating on this property.
* Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.
* Reviews surveillance tapes and reports, providing detailed information to appropriate casino officials and outside agencies, as needed.
* Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
 
Promotes the following within the department and among all employees:
* Creates an atmosphere of fun for all casino guests.
* Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
* Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
* Retains employees through involvement in training and development.
* Explains why we do things, in advance of doing them.
 
SUPERVISORY RESPONSIBILITIES:
 
Directly supervises the activities of all surveillance employees and indirectly supervises the activities of all employees who work on the gaming floor.
Requirements

GAMING INDUSTRY EXPERIENCE IS PREFERRED

QUALIFICATION REQUIREMENTS:
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Bachelor's degree in criminal justice or related area from a four-year college or university, or four to six years related experience and/or training, or an equivalent combination of education and experience.
 

SPECIAL QUALIFICATIONS:
Minimum of four (4) years in law enforcement or related field, with progressive supervisory/managerial experience required. Background in gaming surveillance highly preferred. Must possess excellent observation and communication skills.
 
This position requires a Level 2 Gaming License.
 

LANGUAGE SKILLS:
Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents. Ability to write effective letters, memos, speeches. and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business community. Ability to effectively communicate in one-on-one, small group, and large group settings. Ability to effectively present information to top management and public groups.
 

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
 

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 

PHYSICAL DEMANDS:
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
 
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 

WORK ENVIRONMENT:
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the office work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.
 

We offer a comprehensive benefits package that gives you even more reason to make Four Winds Casino a choice employer.
 
Employee Benefits & Programs
• 401(k) Plans
• Tuition Reimbursement
• Medical Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Long and Short Term Disability
• Employee Dining Room
• On-Site Health and Wellness Center
• Life Insurance
• EAP (Employee Assistance Program)
• Paid Time Off
• Uniforms Provided
• Recognition & Rewards
• Personal Development Opportunities

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Company Information

Four Winds South Bend
South Bend, Indiana

Web site:
http://www.fourwindscasino.com/southbend/overview.php 

Four Winds South Bend, located in South Bend, IN, is scheduled to be complete in early 2018.  The first phase of the 175,000 square ft. gaming facility will include a casino, four restaurants, a player's lounge, coffee shop, bars, retail outlets and a parking garage.  

The 55,000 sq. ft casino will include 1,800 slot games, including progressives which are linked to slot machines in other casinos around the country and produce life-changing jackpots. The Four Winds South Bend gaming property will also feature four restaurants including signature favorites such as Copper Rock Steakhouse and The Buffet, as well as three bars.

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