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Restaurant Floor Supervisor - Kankakee Grille - Four Winds South Bend

Job ID:


Job Title:

Restaurant Floor Supervisor - Kankakee Grille


Four Winds South Bend


South Bend, Indiana 46601
United States

Date Posted:

Sep 19, 2017

Ending Date:

Dec 18, 2017

Type of Position:

Full Time


Food and Beverage

Job Description

***Additional Information***
South Bend positions may require work and/or training at the New Buffalo, Michigan location
Employment offers for South Bend positions will continue through the opening of this location in early 2018

Responsible for ensuring operations of the restaurant and beverage service, on an assigned shift, and employee performances are in accordance with guest service and operational standards, and gaming regulations.

* Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Attendants, Beverage Servers, Bartender, and Barbacks, and ensures smooth and efficient operations on a continual basis.
* Ensures the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.
* Ensures compliance with all health and safety standards/regulations as well as all applicable federal, state and local laws/ordinances.
* Ensures compliance with all C.A.R.E. and liquor control guidelines set forth by Pokagon Band of Potawatomi Indians Gaming Commission.
* Completes scheduling of Food & Beverage employees and ensures correct staffing levels and adjustments are made in accordance with guest needs/business volumes.
* Monitors job performance of all Food and Beverage employees and provides feedback on same to aid the employees in developing and enhancing skills.
* Provides input to the Assistant Shift Manager and FWCR Executive Food &Beverage Management concerning operational deficiencies and areas in need of improvement.
* Provides data and reporting to FWCR Executive Food &Beverage Management as requested
* Promotes positive guest relations through prompt, courteous and efficient service.
* Conducts pre-shift meetings with all staff. Assigns sections and facilitates the flow of information throughout the Department.
* Supervises, reports, and makes necessary adjustments pertaining to all employee call-ins and scheduling conflicts to ensure standard staffing levels according to business volumes.
* Completes all administrative reports, schedules, forms, departmental programs within timeframes and guidelines set forth.
* Monitors guest alcohol consumption and responds accordingly. Administers coffee-talks and cut-off procedures as necessary and within guidelines.
* Works in and ensures a clean, sanitary, safe, and organized environment.
* Assists with the completion of daily beverage orders, food orders, and monthly inventory counts according to guidelines.
* Is held accountable for confidentiality and accuracy of departmental/company records and reports.
* Schedules and attends meetings and training sessions as required.
* Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner.
* Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
* Acts as an ACES and T.R.I.F. role model, reporting to assigned shift on time, fostering a positive and enthusiastic work environment for all employees. Builds relationships with other departments and encourage teamwork, respect and providing excellent guest service.
* Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
* Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations as well as internal controls, policies and procedures.
* Performs additional job duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:
* Creates an atmosphere of fun for all casino guests.
* Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
* Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
* Retains employees through involvement in employee training and development.
* Explains why we do things, in advance of doing them.

Directly supervises all Food and Beverage employees on assigned shift.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent preferred. One to three years related supervisory experience preferred, Food and Beverage experience is preferred.

Strong interpersonal and communication skills required. Appropriate licenses, as required. ServSafe® certification, C.A.R.E. certification or ability to become certified, required. Knowledge of HACCP standards required.
This position requires a Level 4 Gaming License.

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

Ability to apply common sense reasoning to variety of situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk.
The employee is occasionally required to lift up to 25 lb.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.

We offer a comprehensive benefits package that gives you even more reason to make Four Winds Casino a choice employer.
Employee Benefits & Programs
• 401(k) Plans
• Tuition Reimbursement
• Medical Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Long and Short Term Disability
• Employee Dining Room
• On-Site Health and Wellness Center
• Life Insurance
• EAP (Employee Assistance Program)
• Paid Time Off
• Uniforms Provided
• Recognition & Rewards
• Personal Development Opportunities

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Company Information

Four Winds South Bend
South Bend, Indiana

Web site: 

Four Winds South Bend, located in South Bend, IN, is scheduled to be complete in early 2018.  The first phase of the 175,000 square ft. gaming facility will include a casino, four restaurants, a player's lounge, coffee shop, bars, retail outlets and a parking garage.  

The 55,000 sq. ft casino will include 1,800 slot games, including progressives which are linked to slot machines in other casinos around the country and produce life-changing jackpots. The Four Winds South Bend gaming property will also feature four restaurants including signature favorites such as Copper Rock Steakhouse and The Buffet, as well as three bars.

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