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Players Club Representative - Agua Caliente Casino Resort Spa & Spa Resort Casino

Job ID:


Job Title:

Players Club Representative


Agua Caliente Casino Resort Spa & Spa Resort Casino


Palm Springs, California 92262
United States

Date Posted:

Mar 02, 2018

Ending Date:

Apr 17, 2018

Type of Position:

Part Time



Job Description
Job Description Summary 
Serve as initial guest contact and key data entry clerk for Players Club database information. Identify and gather information on valuable guests through observation, analysis, personal contact and service. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements. Conduct informal surveys and queries.
Essential Duties and Responsibilities (other duties may be assigned)
·     Accurately and efficiently perform data entry tasks associated with Players Club memberships.
·     Record and report database information to management, may assist in updating database files.
·     Must posses and maintain thorough knowledge of all Agua Caliente Casino table games, slot mix, 
      special events, promotions, advertising campaigns and community events.
·     Must display superior people skills and project mature presence and confidence.
·     Must demonstrate ability to provide and implement solutions to guest concerns and/or problems 
      within guidelines as established by management.
·     Provide the highest level of ongoing customer service.
·     Oversee and/or participate in formal and informal surveys and queries.
·     Must be able to conduct tours of the gaming floor and other related facilities and posses knowledge 
      of all Tribal properties and entities.
·     Will assist in making reservations for guests for rooms, meals, massages, etc., as deemed 
      appropriate and may assist in arranging transportation.
·     Oversee and/or participate in meeting busses, distributing gifts and giveaways, running internal and 
       external promotions.
·     Act as liaison between guest and management as relates to needs of guest complaints and 
·     Maintains authority to authorize comps for guests as designated by management.
·     Performs tasks associated with the redemption of promotional items and their distribution.
·     Assists in maintaining redemption items inventory and recommends the purchase of 
·     Performs tasks associated with event ticket sales when assigned to the Box Office.
·     Performs cash and credit card transactions associated with event ticket sales when assigned to the 
      Box Office.
·     Responsible for processing transactions accurately and maintaining cash drawer variances to a 
      minimum when assigned to the Box Office.
·     Provides excellent guest service.
Supervisory Responsibilities
·     None



Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED. Some demonstrated customer service experience and/or training or combination of education and experience. Computer literate with good oral and written English communication skills. Multi-lingual desirable with good phone etiquette.
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.
Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

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Company Information

To be considered for this position you  must complete the  Employer Online Application via the company website.

Agua Caliente Casino Resort Spa • Spa Resort Casino Hotel
Rancho Mirage • Palm Springs

Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.

Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.

Both resorts are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.

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