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Surveillance Shift Supervisor - Fantasy Springs Resort Casino

Job ID:

33908 | Gaming Industry Experience Required

Job Title:

Surveillance Shift Supervisor


Fantasy Springs Resort Casino


Indio, California 92203-3499
United States

Date Posted:

Nov 02, 2018

Ending Date:

Dec 01, 2018

Type of Position:

Full Time



Job Description


The Shift Supervisor is responsible for keeping the Assistant Manager/Manager informed regarding serious issues or concerns including detentions, suspected internal or external theft and all employee discipline issues. In the absence of the Assistant Manager the Shift Supervisor shall report to the Manager.   


Essential Duties and Responsibilities include:

Documents; procedure infractions, incidents of theft, etc.
Conducts or assigns close watch or other special surveillance
Informs Assistant Manager of special observation requests
Forwards all reports to the Assistant Manager
Recommends close watch on personnel observed to be acting suspiciously
Makes proper notification of gaming and other violations
Represents Assistant Manager in his/her absence
Handles communication with Casino Management and Public Safety on his/her shift
Forwards information as required to Surveillance Manager
Works closely with Compliance and Internal Audit
Arrives 20 minutes early to receive briefing from outgoing shift
Ensures all reports are complete and thorough
Ensures proper function of equipment
Ensures all video is retained when required and all Surveillance logs are complete
On the job training on Casino Operations, equipment and Surveillance activities
Briefs incoming shift
Maintains data file on criminal activity, advantage players and procedural infractions
Ensures all mics/tics are adhered to
This position is not limited to those duties listed in the job description.  Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Confidentiality a must
Will maintain and update shift statistics for each fiscal year.

Supervisory Responsibilities:                                            

The Shift Supervisor shall be responsible for his/her shift.

Handles scheduling if an agent has called off from work

Assigns Operator duties

Recommends personnel for promotion and disciplinary actions

Is required to know all table games offered at FSRC, basic strategy and card counting. Train the new agents in all table games and all policies and procedures.





Job Requirements:

 Must have high school diploma or GED. Must be 21 years of age or older. Basic office skills and computer programs, must have worked as a Casino Surveillance Operator for a minimum of three years or held a Surveillance Lead position for two years minimum. Must be able to establish and maintain a positive and professional working relationship with all individuals; ability to thrive in a fast paced multi-tasking hands on environment. This position requires excellent verbal communication skills, well organized and solid decision making skills.

Shift rotations, weekends able to sit for long periods of time, able to multi task, and detailed report writing.


Work Environment:

Confined area and low lighting

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information
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Fantasy Springs Resort Casino
Cabazon Band of Mission Indians

84-245 Indio Springs Parkway
Indio, CA 92203-3499
Fax: (760) 238-5621
Web Site:

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.
Fantasy Springs Resort Casino offers 2,000 slot and video poker machines, Bingo and 40 table games, which include Blackjack, Mini-Baccarat, California Craps, Jackpot Pai Gow, and Spanish 21.
The Resort offers 250 luxurious rooms with spectacular mountain views. Food and beverage venues include fine dining in The Bistro and casual dining or cocktails in JOY Asian Cuisine, POM, The Fresh Grill Buffet, The Pizza Kitchen, Lique , LIT bar & lounge, and the12th Floor Cocktail Lounge & Wine Bar. 
Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, a masterpiece with unique elevations and water features that is open for public play.