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Slot Attendant - Tioga Downs Casino & Resort

Job ID:


Job Title:

Slot Attendant


Tioga Downs Casino & Resort


Nichols, New York 13812
United States

Date Posted:

Apr 17, 2018

Ending Date:

May 17, 2018

Type of Position:

Part Time


Casino Tables, Slots, Sports, & Online Gaming

Job Description

The Slot Attendant is responsible for providing exceptional service to all Guest and ensures VLT machines are constantly and consistently monitored to ensure guest needs are taken care of at all times.

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Monitors assigned section(s) for lit service lights and responds to the lit service lights in a timely manner.
  • Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
  • Monitors the operation of assigned VLT machines and participates in payout of manual jackpots in accordance with policy.
  • Understands and uses assigned radio for transmissions in accordance with Departmental policies and procedures.
  • Monitors assigned section(s) for litter and dispose the litter.
  • Monitors assigned section(s) for alignment of chairs and align chairs.
  • Replace ticket paper in VLT machines in accordance with policies and procedures.
  • Assists customers, in a timely fashion, with VLT bill jams, voucher jams and machine malfunctions.
  • Assists customers in a timely basis with requests for change.
  • Able to explain the basic play for different VLT machines to customers.
  • Understands and performs the company’s “Be the BEST” culture.
  • Promote positive customer relations at all times.
  • Maintains a consistent and good attendance record.
  • Promotes departmental and property-wide promotions with all Customers.
  • All other duties as assigned.



  • High School diploma or GED required. 
  • Previous work experience with the public preferred.


  • Strong organizational and interpersonal skills required.


  • Ability to read and comprehend simple instructions, short correspondence, and memos. 
  • Ability to write simple correspondence. 
  • Ability to effectively present information in one-on-one and small group situations to Guests and other Associates of the company.  


  • Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. 
  • Ability to perform these operations using units of American money.   


  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. 
  • Ability to deal with problems involving a few concrete variables in standardized situations.  


  • The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the Associate is regularly required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
  • The associate is also required to sit, climb and/or balance, stoop, kneel, crouch and crawl.
  • The Associate must frequently lift and/or move up to 25 pounds.
  • The associate may occasionally be required to lift and/or move up to fifty pounds and infrequently be required to lift and/or move up to one hundred pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


  • The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the Associate regularly works near moving mechanical parts.The noise level in the work environment is usually loud.
Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.  

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Company Information

Tioga Downs Casino Resort
2384 West River Rd.
Nichols NY, 13812 

Tioga Downs Casino Resort is located at the gateway to Finger Lakes Wine Country in New York. With 950 slot machines, 32 table games, including the World Series of Poker sanctioned Poker Room, it’s a gambler’s retreat.

Add in the best barbecue from around the country at Virgil’s Real Barbecue, fresh food at the County Fair Buffet grown in our garden and on local farms, headline concerts, live music from the best regional bands on the weekends and live racing all summer long and Tioga Downs is a sure bet for fun.

The property features a 161-room hotel, spa, P.J. Clarke’s Restaurant, swimming pools with water slides and 33,000 square feet of meeting and convention space.

Tioga Downs Casino is the most inviting, entertaining and rewarding experience that the region has to offer. With the excitement of harness racing and the thrills of casino gaming in a friendly and casual atmosphere, this destination is rivaled by none.

Equal Opportunity Affirmative Action Employer

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