Players Club Representative - Tioga Downs Casino & Resort
Players Club Representative
Tioga Downs Casino & Resort
Nichols, New York 13812
Feb 15, 2019
Jun 30, 2019
Type of Position:
Responsible for providing consistent, courteous service to all Players Club guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner.
Provide excellent guest service to both internal and external guests.
Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
Responds to guests’ requests, complaints or inquiries courteously and promptly.
Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.
Assist supervisor with promotions or events.
Provide information to guests about club program, promotions and events for multiple properties.
Provide information to guests about racing, food operations, and project for multiple properties
Must be able to accept and respond to constructive criticism for the betterment of the company and company expectations.
Prioritize, organize and handle multiple tasks simultaneously.
Work as a team member to ensure a smooth operation.
Ensures compliance with all company rules and regulations.
All other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Previous Customer Service experience preferred.
Must possess excellent communication skills. Minimum of one year experience in a guest service environment. Must be able to type 35 wpm. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.
Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Starting Salary: $11.10 Per Hour
All applicants must be able to demonstrate their US work authorization during the employment verification process.
Tioga Downs Casino Resort
2384 West River Rd.
Nichols NY, 13812
Tioga Downs Casino Resort is located at the gateway to Finger Lakes Wine Country in New York. With 950 slot machines, 32 table games, including the World Series of Poker sanctioned Poker Room, it’s a gambler’s retreat.
Add in the best barbecue from around the country at Virgil’s Real Barbecue, fresh food at the County Fair Buffet grown in our garden and on local farms, headline concerts, live music from the best regional bands on the weekends and live racing all summer long and Tioga Downs is a sure bet for fun.
The property features a 161-room hotel, spa, P.J. Clarke’s Restaurant, swimming pools, a water slide and 33,000 square feet of meeting and convention space.
Tioga Downs Casino is the most inviting, entertaining and rewarding experience that the region has to offer. With the excitement of harness racing and the thrills of casino gaming in a friendly and casual atmosphere, this destination is rivaled by none.
Equal Opportunity Affirmative Action Employer