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Customer Service Associate - Desert Diamond Casinos & Entertainment

Job ID:

63064

Job Title:

Customer Service Associate

Company Name:

Desert Diamond Casinos & Entertainment

Location:

Why, Arizona 85321
United States

Date Posted:

Jun 10, 2021

Ending Date:

Nov 19, 2021

Type of Position:

Part Time

Category:

Sales

Job Description

Position Summary:
Responsible for providing excellent customer service for all internal and external customers.  Sells and services customers by utilizing excellent knowledge of company products. 

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

  • Processes retail sales and cash register transactions.
  • Restocks shelves and maintains merchandise and visual display standards, ensuring a neat, clean and organized store at all times.
  • Greets customer with a positive friendly manner.
  • Sells merchandise, suggests selection that meet customer’s needs, advises customers on merchandise price, features and/or fees and services.
  • Operates cash register to conduct sales transactions, handles cash and makes change as requires.  Wraps or bags merchandise for customer.
  • Displays merchandise in accordance with established policies and procedures, ensures that stock levels are maintained and displays are organized, clean, polished and visually appealing.
  • Performs general floor maintenance and housekeeping.  Ensures that restrooms are clean and fully stocked at all times. 
  • Prepares food orders for customers.
  • Change frying oil as directed.
  • Observes safety rules and maintains a safe environment.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as required. 
Requirements

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Minimum Qualifications:

Education and Experience:

  • High School Diploma or GED preferred; three months related cash handling experience and/or training; cashier experience preferred or equivalent combination of education and experience. 
  • Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:

  • Knowledge of occupational hazards and applicable safety practices.
  • Knowledge of basic cash management procedures.
  • Knowledge of retail floor sales techniques.
  • Ability to communicate, read, and write clearly in English.
  • Ability to demonstrate outstanding guest service at all times.
  • Ability to communicate effectively in the English language both verbally and in writing.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  • Ability to understand and follow oral and written instruction.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.
  • Ability to operate cash register.  Ability to secure and handle cash.
  • Ability to work as a team member in a structured working environment.
  • Ability to work with timeliness and thoroughness.
  • Ability to demonstrate excellence in everything, and continually seek improvement in results.
  • Skill in providing excellent customer service.

Physical Demands:
While performing the duties of this job, the employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee frequently is required to stoop, kneel, crouch, or crawl; and talk or hear.  The employee occasionally is required to sit; climb or balance; and taste or smell.  The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in an interior work environment.  Evening, graveyard, holiday and/or weekend work may be required.  Extended hours and irregular shifts may be required.   

Additional Information

Salary: $13.15/HR

 

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information

To be considered for this position you must complete our Employment Application. Please click on Apply Now and you'll be redirected to our online form.

Desert Diamond Casinos & Entertainment
h
ttps://www.ddcaz.com/careers

West Valley:

Monday–Friday, 8:00 a.m. to 5:00 p.m. 
Southern Arizona:
Monday–Friday, 8:00 a.m. to 5:00 p.m.


The Desert Diamond Casinos & Entertainment offers a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, the Monsoon Nightclub and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

In 1993, the first Desert Diamond Casino was opened on Nogales Highway. Six years later, a smaller facility opened in Why, Arizona. The third Desert Diamond Casino near Sahuarita was opened in 2001. In 2007, the original casino on Nogales Highway was replaced with a new casino, hotel and convention center complex.  Our newest property, Desert Diamond Casino – West Valley opened in late 2015 and has quickly become one of the Phoenix metropolitan area’s hottest spots.

Desert Diamond Casinos & Entertainment West Valley - located in Glendale, Arizona offers a 35,000 sq. ft. casino.  The property opened in February 2020, offering more than 1,100 slot machines, 380 bingo seats, 36 poker-style tables, and 48 blackjack-style tables.

Food and beverage-wise, the casino offers A massive bar with a second-story mezzanine overlooking the casino floor, a food court, Nineteen 86 Steakhouse, Edge Bar and Winners Sports Bar.

Desert Diamond Casinos & Entertainment Tucson offers over 1,000 slots, a poker room with 8 poker tables and the area's most competitive tournaments, 24 table games including live blackjack, high-stakes bingo and fabulous keno.The hotel located only minutes from the Tucson International Airport includes complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, exercise facilities, coffee bar and lounge.

Desert Diamond Casinos & Entertainment Sahuarita offers hundreds of slots and live blackjack tables. Food & Beverage venues include three restaurants - the Agave Restaurant offering fine dining, the Diamond Buffet and the Diamond Grill, as well as the two cocktail lounges.

Desert Diamond Casinos & Entertainment Why is the perfect rest stop for travelers on their way to Puerto Peñasco (Rocky Point) or making the trek to western Arizona. Guests can play slots at the self-service gas station and fully stocked convenience store.