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Central Resevations /PBX Agent - Resorts World Catskills

Job ID:


Job Title:

Central Resevations /PBX Agent

Company Name:

Resorts World Catskills


Monticello, New York
United States

Date Posted:

Oct 25, 2017

Ending Date:

Dec 24, 2017

Type of Position:

Full Time


Hotel Operations

Job Description
Become a part of the excitement! RW Catskills is looking to expand their pre-opening Guest Services team responsible for the $1.2 billion, 18-story hotel and entertainment complex being built in Monticello, New York, located just 90 miles outside of New York City.
The Central Reservations/PBX Agent is responsible for providing superior guest service via the phone, on screen chat, radio or other electronic means. Answers and processes all incoming communications internal, external or electronic. Facilitates, processes, creates, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, butler services, hotel housekeeping, hotel engineering, concert tickets and special casino events or concerts on or off property.

  • Previous experience of at least one year in Contact Center, Marketing, Special Events, Hotel Operations, Box Office or related guest service field preferred.
  • High School diploma or equivalent.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Company Information
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Resorts World Catskills
Kiamesha Lake NY, 12751 

Beautifully situated in the pristine Catskill Mountains of Sullivan County, a mere 90 miles from New York City, Resorts World Catskills is being built. It is part of a $1.2 billion, four-season destination resort which will include a casino hotel and will also include an entertainment village, golf course and more.

Resorts World Catskills will feature over 100,000 square feet of gaming action with more than 130 table games, a poker room, and 2,150 of the most cutting-edge slot machines. * Our 18-story all-suite hotel is designed to meet 5-star and 5-diamond standards and will also feature garden villas, two-story and penthouse suites. The resort property will also include upscale spa and fitness amenities, 10 varied bar and restaurant experiences, two indoor pools, meeting rooms, and event space.
In late 2018, the entertainment village is expected to open and provide additional entertainment, food and accommodations. In spring 2019, a Rees Jones-redesigned 18-hole golf course is anticipated to debut as well.
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