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Resident Services Coordinator - Sandia Resort & Casino

Job ID:


Job Title:

Resident Services Coordinator

Company Name:

Sandia Resort & Casino


Albuquerque, New Mexico 87113
United States

Date Posted:

Sep 28, 2017

Ending Date:

Mar 27, 2018

Type of Position:

Full Time, Part Time, On Call


Hotel Operations

Job Description

Position Summary

This position is responsible for maintaining a presence and enforcing policy adherence during evening and weekend hours - periods when daytime staff is off duty.  This position creates an atmosphere of hospitality, assisting residents and volunteers, as needed.  

Supervision Exercised

Reports to the Transitional Living Facility Manager

Major Duties and Responsibilities


  1. Takes referrals, registers residents, and instructs residents in the rules of the House.
  2. Maintains a high profile in the House so residents are aware a staff person is on duty.
  3. Handles all phone calls during office hours.
  4. Sets up rooms after check outs.
  5. Maintains strong boundaries at all times when dealing with patients
  6. Keeps cleaning closets stocked with all necessary supplies.
  7. Performs routine House chores to ensure facility is clean and properly maintained.
  8. Ensures all food is put away each night and discards food per food safety guidelines.
  9. Supervises night/weekend House volunteer activities that have been scheduled.
  10. Transmits pertinent information to the Transitional Living Facility Manager.  Completes Extended Hours Activity Log each day.
  11. Performs other job-related duties as assigned. 

Evening Shift Duties:

  1. An established sleep period during on-call hours between 10:00 pm and 8:00 am nightly.  Should a situation requiring attention arise during these hours, employee will be compensated for time worked, at the established rate of pay, in increments of 30 minutes, rounded up to nearest increment.
  2. Requires this position to be on the premises during on-duty or on-call unless another staff member is on the premises to fulfill the obligation for overnight on-site coverage.
  3. Checks doors nightly to secure the House.
  4. Handles all emergency calls at night.
  5. Answers the doorbell. 

Secondary Duties and Responsibilities

  1. Provides and/or coordinates approved transportation for appointments, and destination pick-ups and drop-offs.
  2. Organize, supervise, and encourage client participation in community service.
  3. Organize, supervise, and encourage client participation in recreational activities.
  4. Respect the privacy and the confidentiality of all residents and agency information. 
  5. Other duties as assigned 

Knowledge, Skills and Abilities

  1. Knowledge of general safety rules.
  2. Knowledge of addictive disorders and the recovery process.
  3. Problem solving and decision-making skills.
  4. Excellent customer service skills.
  5. Communication skills, both written and oral.
  6. Ability to listen, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
  7. Ability to be aware of others’ reactions and understanding why they react as they do.
  8. Ability to type, prepare and maintain office reports and records.
  9. Ability to maintain a supply inventory.
  10. Ability to follow all instructions.
  11. Ability to maintain confidentiality of records and information.
  12. Ability to maintain calendars and schedule appointments.
  13. Respect for diverse culture and ability to work and interact with all types of people.
  14. Ability to interact effectively with management, staff, clients and residents.

Minimum Qualifications, Education and Experience


  1. High School Diploma, GED certification or equivalent.
  2. Bachelor’s Degree in General Studies or related field or
  3. Two (2) years’ experience in the operations of a recovery or other residential facility.
  4. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.


  1. Experience with the Wellbriety program.
  2. Experience working for a social services agency and/or nonprofit experience.


Licensing Status

  1. Must be able to successfully pass a stringent background investigation.
  2. Will require a post-offer, pre-employment and random drug screening.
  3. Must successfully complete the New Mexico Food Handlers course within 30 days of hire date. 

Working Conditions

  1. Work is primarily performed indoors, but also includes supervision of the maintenance of the property and grounds.
  2. Work hours based on night of shift:

Monday-Friday   5:00pm – 10:00pm awake,

10:00pm – 7:00am next day sleep period

Saturday & Sunday 8:00am – 10:00pm awake,

10:00pm – 8:00am next day sleep period

  1. Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts, bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
  2. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  3. Duties may involve walking, standing for long periods of time, sitting, crouching, and kneeling.
  4. Specific required movements include the following:
  1. Trunk – bend, twist, rotate, push, pull, carry
  2. Arms – reach, carry, lift, twist, and rotate
  3. Legs – lift, push, pull, twist, and rotate
  4. Hands – grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.  

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Company Information

Please click on the Apply Now button to be directed to our Company Online Application which must be completed to be considered for this position.

Sandia Resort & Casino
Human Resources Dept.
30 Rainbow Rd., NE
Albuquerque, NM 87113
Fax: 505-796-7562


Sandia Resort & Casino is situated on the Northeast corner of I-25 and Tramway Road in Albuquerque.

The casino offers 
140,000 square feet of your favorite games, including more than 2,100 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Caribbean Stud Poker, Three Card Poker, Let It Ride, the state's largest non-smoking Poker room, Bingo and live Keno.

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