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Dual Rate Dealer / Floor Supervisor - Tioga Downs Casino & Resort

Job ID:


Job Title:

Dual Rate Dealer / Floor Supervisor

Company Name:

Tioga Downs Casino & Resort


Nichols, New York 13812
United States

Date Posted:

Nov 20, 2017

Ending Date:

Dec 20, 2017

Type of Position:

Full Time


Casino Tables, Slots, Sports, & Online Gaming

Job Description
Responsible for overseeing and operating table games.

Deals out cards or dice to patrons for games of chance.

Supervises players, checks hands for winnings, and collects or deals out chips accordingly.

Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures.

Create strong relationships with guests.

If assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervises the operation of assigned Poker games to ensure integrity and customer satisfaction.
  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Provides superior guest service, positively effects interactions with external and internal guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
  • Assumes overall responsibility for the effective gaming service activities for a designated area.
  • Verifies all gaming table transactions in supervised area.
  • Inspects cards and other gaming equipment prior to play
  • Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in event of any suspicious or irregular activity.
  • Monitor and track player rating activity according to average bet, length of play and ensuring the proper information is entered into the casino CMS system to record player history
  • Opens and closes games in assigned area verifying count as provided by Dealer. 
  • Controls and directs games in progress by monitoring and providing assistance and dealer coaching and correction.
  • Maintains awareness of how each game stands with respect to player limits, special guests, gains/losses, and dealer performance.
  • Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
  • Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Shift Manager
  • Exercise appropriate discretion in identifying situations that require management attention
  • Assures relationship building by interacting with guests and modeling interactive skills with guests and fellow employees. Is proactive in anticipating guests needs
  • Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
  • Maintain a working knowledge of all local jurisdictional gaming laws, internal controls, liquor laws and table games regulations
  • Strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines including Title 31
  • Knowledge of special promotions and events
  • Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations
  • Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
  • Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
  • Ensure that team members clearly understand and are held accountable for their performance expectations
  • All other duties as assigned.



  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
  • Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, addressing complaints and resolving problems. 


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
  • The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong organizational and interpersonal skills required.


  • High School Diploma or GED required.
  • Applicant must successfully complete dealer training or have 6 months prior dealing experience.
  • Must have the ability to deal Craps and/or a minimum of at least two main casino games (Blackjack, Roulette, Pia Gow Poker, and Baccarat) 
  • High School Diploma or GED required.
  • Minimum one year experience as a trained Table Games Dealer.
  • Supervisor experience preferred. 
  • Strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
  • Knowledge of special promotions and events.
  • Maintain a working knowledge of all local jurisdictional gaming laws, internal controls, liquor laws and table games regulations. 
  • Clear technical understanding of table games manuals, policies and procedures.
  • Must be able to review and comprehend player data and other necessary documentation and observe play of guests. 
  • Must be able to operate a computer keyboard.
  • Must possess excellent interpersonal skills.
  • Must be able to work varied shifts, weekends and holidays as needed.


  • The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to tolerate areas containing varying noise and temperature levels.
  • The noise level in the work environment is usually moderate to loud.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.  

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Company Information

Tioga Downs Casino
2384 West River Rd.
Nichols NY, 13812 

Tioga Downs Casino is located at the gateway to Finger Lakes Wine Country in New York. With 950 slot machines, 44 table games, including the World Series of Poker sanctioned Poker Room, it’s a gambler’s retreat.

Add in the best barbecue from around the country at Virgil’s Real Barbecue, fresh food at the County Fair Buffet grown in our garden and on local farms, headline concerts, live music from the best regional bands on the weekends and live racing all summer long and Tioga Downs is a sure bet for fun.

A 161-room hotel, spa, P.J. Clarke’s, swimming pools with water slides and 33,000 square feet of meeting and convention space, is scheduled to open in November 2017.

Tioga Downs Casino is the most inviting, entertaining and rewarding experience that the region has to offer. With the excitement of harness racing and the thrills of casino gaming in a friendly and casual atmosphere, this destination is rivaled by none.
Equal Opportunity Affirmative Action Employer

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