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Players Club Representative - Tioga Downs Casino & Resort

Job ID:


Job Title:

Players Club Representative

Company Name:

Tioga Downs Casino & Resort


Nichols, New York 13812
United States

Date Posted:

Feb 15, 2019

Ending Date:

Sep 30, 2019

Type of Position:

Full Time



Job Description

Responsible for providing consistent, courteous service to all Players Club guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner.


  • Provide excellent guest service to both internal and external guests.

  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

  • Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.

  • Responds to guests’ requests, complaints or inquiries courteously and promptly.

  • Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.

  • Assist supervisor with promotions or events.

  • Provide information to guests about club program, promotions and events for multiple properties.

  • Provide information to guests about racing, food operations, and project for multiple properties

  • Must be able to accept and respond to constructive criticism for the betterment of the company and company expectations.

  • Prioritize, organize and handle multiple tasks simultaneously.

  • Work as a team member to ensure a smooth operation.

  • Ensures compliance with all company rules and regulations.

  • All other duties as assigned.








To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




High School Diploma or GED required. Previous Customer Service experience preferred.




Must possess excellent communication skills. Minimum of one year experience in a guest service environment. Must be able to type 35 wpm. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.




Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.




Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals




The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.


Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.




The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


Additional Information

Starting Salary:  $11.10 Per Hour


All applicants must be able to demonstrate their US work authorization during the employment verification process.  

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Company Information

Tioga Downs Casino Resort
2384 West River Rd.
Nichols, NY  13812 

Tioga Downs Casino Resort is 100% smoke-free with 160 spacious guestrooms and suite accommodations that overlook the beautiful rolling hills of the Southern Tier.

We provide convenient inside access to the adjoining casino featuring over 900 slot machines, 28 table games, and a World Series of Poker sanctioned poker room that is just a few steps away!

P.J. Clarke’s Restaurant features legendary history, local flavor, classic vibe and great food. Complimentary Breakfast Monday-Friday is provided for Hotel Guests. Enjoy the best in old fashioned Southern Barbecue from Virgil’s Real BBQ, or a wide variety of comfort food at the County Fair Buffet. Visit Coaster’s Sports Bar, always showing the best professional and collegiate games. Don’t forget Mr. G’s Post Time Pizza for a quick hot and delicious slice! Sideshow Lounge offers a late night menu.

Equal Opportunity Affirmative Action Employer