Slot Shift Manager - Fantasy Springs Resort Casino
Slot Shift Manager
Fantasy Springs Resort Casino
Indio, California 92203
Mar 14, 2018
Apr 12, 2018
Type of Position:
Casino Tables, Slots, Sports, & Online Gaming
General overall responsibility for the operational integrity of the Slot Department on an assigned shift. Handles problems that may arise on the Slot Floor. Works in conjunction with the Slot Technicians on assigned shift for upkeep of gaming devices and malfunctions. Supervises and trains all Slot Staff under their direction.
Essential Duties and Responsibilities include:
- All job functions performed by Slot Supervisors and Slot Attendants.
- Maintain regulatory compliance, specifically with departmental policies/procedures, MICS (Minimum Internal Control Standards) and TICS (Tribal Internal Control Standards).
- Application of all Federal currency reporting requirements.
- Oversee the supervision of all Slot floor activities and personnel for an assigned shift.
- Supervise and train all Slot staff under their direction.
- Maintain Customer Service standards on the slot floor.
- Utilize problem resolution skills to maintain good will and customer fulfillment.
- Other duties as assigned.
Manages and evaluates designated slot supervisors and slot attendants, including but not limited to, disciplinary action and memos of commendation.
GAMING INDUSTRY EXPERIENCE IS REQUIRED
- Excellent customer service and interpersonal skills.
- The ability to motivate staff through a teamwork approach.
- Proven leadership skills that include delegating as needed.
- Excellent communication skills, both written and oral.
- Must have 3-5 years experience in Slot Operations with at least 1 year in a Supervisory capacity.
- Computer literate, previous SMS and ACSC experience preferred.
- High school diploma or equivalent.
Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.
Fantasy Springs Resort Casino
Cabazon Band of Mission Indians
84-245 Indio Springs Parkway
Indio, CA 92203-3499
Fax: (760) 238-5621
Web Site: www.fantasyspringsresort.com
Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.
Fantasy Springs Resort Casino offers 2,000 slot and video poker machines, Bingo and 40 table games, which include Blackjack, Mini-Baccarat, California Craps, Jackpot Pai Gow, and Spanish 21.
The Resort offers 250 luxurious rooms with spectacular mountain views. Food and beverage venues include fine dining in The Bistro and casual dining or cocktails in JOY Asian Cuisine, POM, The Fresh Grill Buffet, The Pizza Kitchen, Lique , LIT bar & lounge, and the12th Floor Cocktail Lounge & Wine Bar.
Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, a masterpiece with unique elevations and water features that is open for public play.