Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Yaamava' has been recognized as one of the Best Casinos Outside of Las Vegas in USA Today's 2024 - 10 Best Readers' Choice Awards. If you are interested in joining a great Table Games team, in one of the largest casinos in CA with over 150 table games, this opportunity is for you!
Under the direction of the Table Games Supervisor, the Table Games Dealer is responsible for dealing a variety of casino table games in strict accordance with the rules of the respective games and the Table Games Department policies and procedures. The Table Games Dealer also plays an important role in providing highly professional customer service while interacting with Yaamava’ Resort & Casino patrons.
Under the direction of the Senior Manager, Food & Beverage, the Manager, Food & Beverage is responsible for the overall operation and profitability of assigned venues, which includes developing and maintaining well-performing teams and achieving financial and enterprise objectives. This position is also responsible for maintaining proper inventory control (including equipment and supplies), maintaining consistently high-quality customer service, ensuring compliance with all health and safety regulations, reviewing scheduling and staffing plans, preparing sales, inventory, personnel reports, providing dedicated leadership to the venue(s), and maximizing team member morale through leading by example. This position’s areas of responsibility include all bars and restaurants within Yaamava Resort & Casino.
Under the direction of the Supervisor, Equipment, the Equipment Room Technician plays a key role in the upkeep of numerous Facilities supply cages. Ensures that adequate levels of inventory and supplies are maintained at all times. Assigns and tracks supplies and inventory, including supplies delivery to various personnel. Performs basic preventative maintenance on various department equipment and power tools.
Under the guidance of the Supervisor HVAC, the HVAC Mechanic II performs as a journey level HVAC Mechanic; a fully qualified working-level trade mechanic. Performs skilled installation, maintenance and repair of air conditioning, refrigeration, heating, and ventilation systems. Is highly knowledgeable and experienced with chilled water loop systems utilizing centrifugal chillers, absorption chillers, chilled/condenser water pumps, air handling units and cooling towers. Additionally, exhibits experience with the operation and repair of air compressors, heat exchangers, hot water boilers, and the building automation system. Works independently as well as in team environments, and always upholds a high level of service standards and health and safety compliance to ensure they are providing a best in class experience to guests and team members.
Under the guidance of the Assistant Director, Facilities, the Locksmith performs all locksmith. Responsible for the cylinder hardware for all doors including the keying, maintenance, and repair of lock systems. Serves as a custodian for all regulated and non-regulated keys and assists with the key control program for the department. This position is exposed to sensitive areas containing confidential information related to team members and enterprise-wide data and must use good judgement when performing work.
Reporting to the Director, Food & Beverage, the Senior Manager, of Food & Beverage is responsible for the overall operation and success of the restaurant(s), bar(s), and various venue(s) aspects of the Food & Beverage Department. The Senior Manager of Food & Beverage works with the Director of Food and Beverage to develop strategic leadership, guidance, and direction on food and beverage concepts, initiatives and operational decisions that are they then work with their leadership team to implement and execute which directly result in year over year improvements. This position is responsible for the management, training, employee engagement, and overall direction of the department staff and their day-to-day responsibilities. Additionally, this role is responsible for assisting the Director(s) of Food and Beverage to partner closely with the various leadership in and out of the division to ensure an optimal, best in class guest service experience while safeguarding company assets and upholding the highest of food and beverage integrity.
Reporting to the Supervisor, Pool Services, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. Provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. Demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. Responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. Adapts to change in a fast-paced service driven environment.
Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. Consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.
Under the direction of the Director of Retail Operations, the Training Specialist is responsible for the effective training of all team members within the Retail Departments. Validates quality of service and operational standards and providing support to leadership for all training tasks and activities. Works closely with the Retail Director and Managers to provide consistency via the Yaamava’ Resort & Casino Service Excellence program to support team members to deliver a Best-in-Class experience for guests and remain current in compliance training programs. Plays a role in ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under the direction of the Executive Chef, the Specialty Sous Chef – Asian Cuisine is responsible for the overall success of the Asian culinary operations for Yaamava’ Resort & Casino (YRC). Adhering to the Health department regulations and YRC standards and expectations of food service and quality, freshness and presentation, the Specialty Sous Chef - Asian Cuisine will oversee the Asian culinary operations to include menu concepts and recipe standardization. In addition, the Specialty Sous Chef - Asian Cuisine will be responsible for the management, training, and direction of the Asian cuisine culinary staff.
Reporting to the Supervisor, Spa Services, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. Demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. Responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. Outgoing, motivated and capable of adapting to change in a fast-paced service driven environment.
The Carpenter is responsible for maintenance and restoration of the furnishings within San Manuel properties. The Carpenter performs duties ranging from fabricating, finish carpentry, framing, wall repair and faux painting. Reporting to the Maintenance Supervisor, the Carpenter maintains a proactive and innovative approach to repairs and develops creative solutions to benefit the enterprise and present Best in Class workmanship.
Reporting to the Supervisor Salon, the Nail Technician provides best in class nail and beauty services including but not limited to a wide range of nail care services and techniques, knowledge and understanding of current beauty trends, and health and safety practices for manicures & pedicures. Responsible for operational excellence, product/service knowledge and team member training. Ensures a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise.
