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Teleservices Agent II - Bilingual
(Guest Services)
Within Wind Creek, the Teleservices Agent II Bilingual is the first point of contact and sets the tone for all guest experiences. The Teleservices Agent II works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all Wind Creek properties. The Teleservices Agent II utilizes multiple systems to provide information to callers. Agents will also identify and take action for any opportunities to sell and book reservations at the Wind Creek properties. These individuals actively promote the properties and amenities on each call to leave the caller with as much information about Wind Creek Hospitality as possible. The Teleservices Agent II is also responsible for all Spa, Special Events and Host reservations. These individuals work with each property’s marketing teams to secure VIP reservations with elevated amenities as requested. The Teleservices Agent II must be able to proactively problem solve and look at alternative solutions to fulfill all guest needs.
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Game Technician
(Slots/Electronic Games)
The Gaming Technician I maintains the operational order of all gaming machines and related equipment.
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Cage Cashier
(Finance/Accounting)
The Cashier is responsible giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Cashiers are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; compute all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to the impress bank.
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