Under the direction of the Supervisor, Card Control , the primary duties of the Card Controller are the receiving, storage, inventory, preparation, distribution, removal, inspection and destruction of casino playing cards. They are responsible for card security, providing accurate and efficient inventory control of all Table Games banking cards. The importance of this job cannot be overstressed. The failure to provide proper safeguards against impropriety towards this gaming device constitutes the highest degree of vulnerability to asset/revenue loss within the table games department. The personnel directly responsible for preserving the integrity of playing cards and protecting this gaming device from internal and external improprieties are Card Control personnel.

Essential Duties & Responsibilities

1. Ensures control/protection of company assets.

2. Receives and documents new banking card shipments.  Conducts inventory daily to ensure an accurate inventory count of all banking cards in storage and throughout the casino.  Prepares and distributes new banking cards to the table game areas.

3. Removes cancelled banking cards from the podium drawers within each pit daily.  Verifies and destroys all used banking cards brought into the Card Control room.

4. Maintains continuous and accurate documentation of all Card Control activity in each Card Control log.

5. Ensures that all casino playing cards are securely transported to and from the Card Control room.  Ensures that all casino playing cards are stored either in the Card Control storage room, or in a locked podium drawer within each pit.

6. Checks out keys to access podiums and cart.

7. Notifies management of any problems or concerns.  Notifies surveillance when banking cards are received, distributed and destroyed, as well as any other activity and/or discrepancies.

8. Remains in compliance with all Card Control policies and procedures, and adheres strictly to all Gaming regulations.

9. Performs prompt, friendly customer service to both internal and external customers.

10. Performs other duties as assigned to support the efficient operation of the department.

Educational, Experience And Qualifications

• High school diploma or equivalent.
• Ability to interpret a variety of written or oral instructions. Read, analyze and interpret all manuals, technical procedures, and all regulations having to do with the operations of the card control room preferred
• Ability to count, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals preferred.

Knowledge, Skills And Abilities (Ksa)

• Ability to work under pressure and handle stressful situations in a calm manner.
• Reliable, punctual and cooperative with co-workers, supervisors, and management.
• Ability to operate a card counting machine and a card shredding machine.
• Problem solving, identifies and resolves problems in a timely manner.
• Oral communication: speaks clearly in positive and negative situations. Listens and gets clarification. Responds well to questions.
• Judgement: displays willingness to make timely decisions. Supports and explains reasoning for decisions.
• Organized, versatile, and able to multi-task, with the ability to focus on more than one thing at a time. 
• Observant to surroundings, able to see patterns.
• Good memorization and reasoning skills.

Required Licenses, Certifications And Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Select One of the Following for Driving Responsibilities:
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled casino setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and otheroffice productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!