Reports to:

General Manager

Supervises:

Directors 

Job Summary:

The Assistant General Manager assists the General Manager with the overall strategic planning for and direction of the property, financial management, and plays a key role in leading our teams as they interact with our guests and each other. Responsible for the successful overall implementation, management, compliance, and coordination of the property. With the General Manager, provides oversight and management of all directors and departments. 

Essential Functions:

1) Ensure compliance with the applicable Tribal, Federal and other laws, Gaming Regulations, and Kickapoo Lucky Eagle and Hotel policies and procedures. 

2) Responsible for the overall Administration of gaming and non-gaming operations; i.e., EGD (Slots), Marketing, Food & Beverage, Finance, Revenue/Audit, Cage, Facilities, Security, Hotel, Compliance, and HR. 

3) Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. 

4) Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all. 

5) Supervises and assists directors to ensure timely, successful organizational strategy, setting objectives for successful operating results and future growth. 

6) Analyzes operating statistics, financial reports, department expenses, budgets, and provides supervision, guidance, or direction that assists direct reports in the operation of their departments in an effective and efficient manner. 

7) Supports the development and implementation of all policies and procedures related to the operational activities and functions. 

8) Provides guidance, support, advice, and assistance to directors to ensure compliance with rules and regulations of the KTTT Gaming Commission. 

9) Works to ensure a high quality of management operations in all areas of the organization. Monitors business unit performance, including growth in revenue, and implements corrective actions to assure that operations remain within budget and are on track to achieve financial targets. 

10) Establishes executive management teams for special projects, activities, and functions requiring multi-disciplinary expertise, such as the planning, development, construction projects, and strategic planning. 

11) Develops and maintains positive, effective, and responsive relationships with all regulatory commissions and other agencies as to ensure the property is in compliance. 

12) Reviews operations and makes recommendations to the General Manager. 

13) Provides analysis of operational systems and assists with programs used for player and machine tracking along with enhancing operational efficiencies and utilizing technologies. 

14) Assists in the creation, development, and implementation of an effective strategy to maximize profitability by ensuring revenue opportunities meet or exceed expectations while prudently utilizing available resources. 

15) Provides support and leadership direction to the individuals directly reporting to this position in accordance with the organizational chart. 

16) Conduct regular reviews and evaluations, issue Corrective Action when needed, and ability to hire and terminate employment when needed. 

17) Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the members of the leadership team. 

18) Establishes and directs production standards and goals, as well as operating policies and procedures, which will enable areas of responsibility to function more effectively and efficiently. 

19) Ensures assigned team members accurately prepares detailed daily, weekly, and monthly operating reports as well as the annual forecasted budget. 

20) Develops and implements team member development plans for those team members who display the necessary skills, motivation, and attitude to grow within the company. 

21) Complimentary privileges within prescribed limits in accordance with KLECH Policy. 

22) Manages and maintains security of confidential information entrusted to position. 

23) Demonstrate and promote KLECH core values and guest service skills. 

24) Attend and satisfactorily complete all required training as assigned and required. 

25) Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. 

26) The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the General Manager. 

27) Perform other duties as assigned. 

Minimum Requirements to Qualifications:

1) Must demonstrate effective English verbal and written communication skills; bi-lingual in Spanish, preferred. 

2) Bachelor’s degree from a four year college or university in a related field. 

3) Master’s in Business Administration, preferred. 

4) Minimum of ten (10) years’ experience in a casino regulatory/oversight/management capacity with three (3) to five (5) years’ management experience at an executive level; previous Assistant General Manager and Native American Gaming, preferred. 

5) Casino Finance, Cage, Drop, and Audit background, preferred. 

6) Experience with effective leadership techniques, financial reporting/analysis, and cost benefit analysis. 

Skills and Abilities:

1) Ability to work independently with minimal supervision. 

2) Ability to maintain effective relationships with the General Manager, Directors, Managers and all front line team members. 

3) Ability to work under pressure in a fast paced, stressful environment. 

4) Ability to meet multiple deadlines and multi-task. 

5) Ability to have strong critical thinking, analytical, and guest service skills. 

6) Ability to understand complex instructions and material. 

7) Ability to review and understand complex documents, financial reports, legal documents, and understanding of contracts and contract negotiations. 

8) Must possess a positive attitude with strong organizational and leadership qualities. 

9) Ability to add, subtract, multiply, and divide in all units of measure. 

10) Ability to define problems, collect data, establish facts, and draw conclusions. 

11) Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm. 

12) Ability to follow and comply with established Casino guest service programs. 

Physical Demands:

1) While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. 

2) The team member must be able to concentrate for prolonged periods. 

3) Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. 

4) The team member must be able to communicate effectively in person or using telecommunications equipment. 

5) The team member must have the hand-eye coordination, and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator. 

6) Frequently lift and/or move up to 30 lbs. 

Work Environment:

1) Normal office setting and casino floor. 

2) Frequent walking and standing, and frequent contact with the general public. 

3) May be exposed to cigarette smoke while on the casino floor. 

4) Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day when on the casino floor. 

5) Extended hours and irregular shifts may be required including nights, weekends, and holidays. 

6) Must be able to perform under pressure and work long hours under stressful conditions. 

7) May be exposed to the risks associated in attempting to resolve issues with difficult guests and team members. 

8) May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. 

9) Travel may be required to perform one or more essential functions of this position. 

Conditions of Employment:

1) Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. 

2) Must be able to provide authorization to work in the United States. 

3) Must be at least 18 years of age. 

4) Must have access to reliable transportation to commute to and from work. 

5) Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.