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Office Manager (Table Games)
(Administrative)
The Office Manager will be responsible for a variety of administrative functions and maintenance of office procedures.
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Slot Service Technician
(Slots/Electronic Games)
This is the entry-level position for the Slot Department. In this position, employees will assist patrons with their needs, facilitate the payment of jackpots, and perform basic slot repair and machine maintenance. This position provides the basic skills needed to properly serve our guests and maintain slot devices, which will ultimately enhance every interaction with our guests; customer service is our top priority for both internal and external guests.
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Security Officer (B)
(Security)
Execute security duties on assigned shift, to adequately protect the life and property of guests, team members, and company assets. In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service.
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Casino Host / Hostess Player Development
(Sales & Marketing)
The role of a Casino Host/Hostess is vital in ensuring the success of the Player Development Team and the overall operational success of the Casino Marketing Team. They are the first point of contact for casino players on the casino floor, both coded and non-coded. Their responsibilities include greeting and registering new casino players in the HCG Players Loyalty Program, assisting with player requests, and ensuring that all players have a fun and memorable experience every time they visit Ho-Chunk Gaming properties. The Casino Host/Hostess is also responsible for enhancing brand loyalty, increasing player frequency of visits, length of play, and consumption spending in both gaming and non-gaming revenue-generating offers. They may also assist the Casino Marketing Department in promotions and special events. Customer service is our top priority for both internal and external guests, and the Casino Host/Hostess plays a crucial role in achieving this goal.
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Count Team Member
(Finance/Accounting)
Responsible for collecting currency canisters, accurately counting and recording currency from table drop boxes, slot machine bill acceptors and various revenue centers and related activities which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Count Team Supervisor
(Finance/Accounting)
Responsible for the supervision of count personnel and related activities: collecting currency canisters, accurately counting and recording cash and cash equivalents from table games drop boxes, slot machine currency canisters and various revenue centers, which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Cage Cashier
(Finance/Accounting)
Responsible for the daily activities within the Cage Department including but limited to cash transactions, proper documentation, and following the appropriate procedures which enhances interaction with our guests, fellow employees. Provide customers with accurate information about casino operations and promotional events. Customer Service is our top priority for both internal and external guests.
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Promotions Coordinator
(Sales & Marketing)
Responsible for coordination and implementation of promotions for gaming and non-gaming business enterprises; all of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Marketing Assistant
(Sales & Marketing)
This position will provide support services as assigned within the Marketing department, including but not limited to Advertising, Group Sales, Promotions, Public Relations, Entertainment and Players Club; all of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Slot Service Technician II
(Slots/Electronic Games)
This position is an intermediate technical position and will be primarily responsible for keeping the slot machines operational on a daily basis. This position involves intermediate slot machine repair and troubleshooting and is introduced to software verification, machine optioning and documentation of machine changes. The intermediate knowledge will ultimately enhance every interaction with our guests; customer service is our top priority for both internal and external guests.
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Security Shift Supervisor
(Security)
Responsible for the daily supervision and coordination of activities with regard to the overall security of the property which ultimately enhances every interaction for our guests and employees. Customer service is our top priority for both internal and external guests.
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Lead Slot Team Member
(Slots/Electronic Games)
The Lead Slot Team Member provides support and guidance in order to help ensure the success of Slot Team Members and the department overall. This is achieved by building and maintaining positive working relationships, demonstrating performance and service standards, and providing appropriate guidance and direction to fellow team members. The Lead Slot Team Member will be the operational point of contact for their assigned shift and facilitate appropriate communications to both department and property team members. The Lead Slot Team Member position is responsible for providing guests with an exceptional service and entertainment experience through the fulfilment of their responsibilities. These responsibilities include responding to and seeking resolution to guest inquiries, demonstrating technology to guests, and educating guests on Rewards Club benefits. The Lead Slot Team Member monitors the condition and performance of the slot machines in their area and ensures operability by executing appropriate repairs. The extent of repair can include replenishing receipt paper, rebooting or replacing devices, and paying jackpots.
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Slot Service Technician III
(Slots/Electronic Games)
This position is an advanced technical position and will be primarily responsible for the installation, conversion and retirement of slot machines and associated projects. This position involves advanced slot machine repair and troubleshooting, software verification, machine optioning, documentation of machines changes, machine component and software upgrades. This advanced knowledge will ultimately enhance every interaction with our guests; customer service is our top priority for both internal and external guests.
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Lead Slot / Data Technician
(Slots/Electronic Games)
This position will be knowledgeable and detail orientated regarding all aspects of maintaining the components and peripherals on all electronic and mechanical gaming machines; including the proper forms, parts inventory, and diagnostics for the machines. All of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Cage Shift Supervisor
(Finance/Accounting)
Responsible for the overall coordination of activities within the Cage Department which ultimately enhances every interaction for our guests and employees, customer service is our top priority for both internal and external guests
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