Jobs at Yaamava’ Resort & Casino at San Manuel

• EVS Attendant / Casino Custodian (Housekeeping)

  Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings.

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• Casino Manager on Duty (General Manager)

  This position is responsible for ensuring the highest standards of our guests' experience on the casino floor. If you possess an in-depth understanding of casino & resort operations, have exceptional "people skills" and are adept at resolving guest concerns - this job is perfect for you!

  Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. 

• Spa Concierge Specialist (Spa)

  Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences. The Spa Concierge Specialist is responsible for providing Best in Class in-person and phone contact service with guests at the Spa’s front desk and retail boutique. Working in a merchandise-selling environment, responsibilities of the Spa Concierge Specialist also includes operational retail and service excellence, and meeting or exceeding Department financial goals. The Spa Concierge Specialist is also responsible for providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Onboarding Specialist (Facilities) (Engineering/Maintenance)

  Reporting to the Manager Training & Onboarding of Facilities, the Onboarding Specialist will hold high responsibility in the development, preparation, revision and implementation of the Facilities department’s hiring, orientation and onboarding process. This role is ideal for an innovative, process-oriented individual that is able to manage a high-volume onboarding process and applicant tracking for departmental use. This position requires one to collaborate with members of management to ensure a seamless and consistent onboarding and training process for all department new hires, transfers and existing team members. Must also maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations. The individual selected for this role is expected to assist in championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

• Hotel Front Desk Associate (Guest Services)

  Under the direction of the Hotel Front Desk Supervisor, the Front Desk Associate is responsible for administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class customer service. The Front Desk Associate assists with guest inquiries, requests and needs, prior to, during, and after their stay. The Front Desk Associate works closely with all Hotel departments to coordinate seamless delivery of guest services. This highly visible position is responsible for creating unique memories, building rapport, and maintaining professional relationships with guests to enhance their overall experience, all while following and meeting the Forbes Travel Five Star guidelines.

• Pool Concierge (Recreation/Entertainment)

  Reporting to the Pool Service Supervisor, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. A successful candidate demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Concierge will engage and greet all guests with elevated service with our VIP’s for the pool check in/ cabana rental/ day bed rentals. They will coordinate VIP arrivals; communicate to designated personnel for escort and delivery of amenities. The Pool Concierge also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

• Pool Service Specialist (Recreation/Entertainment)

  Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.

• Auditor I - Casino Accounting (Finance/Accounting)

  Under the direction of the Supervisor, Audit, the Auditor I - Casino Accounting will plan and execute the accurate audits of hospitality revenue by verifying, allocating and posting transactions and daily cash deposits. The Auditor I - Casino Accounting summarizes audit findings and offers preliminary recommendations. In addition, the Auditor I will also be responsible for compiling data and preparing formal audit findings reports substantiating their findings in order to reconcile entries, verify reporting, and prepare daily revenue reports for management, while ensuring compliance with all policies, procedures and regulations. The Auditor I - Casino Accounting ensures compliance with the Gaming Commission’s Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR), by studying the standards, enforcing adherence to requirements and advising management on needed actions.

• Usher (Recreation/Entertainment)

  Under the direction of the Theater Operations Supervisors, the Usher works to proactively interact with guests in providing information and assistance on all things related to the guest having an enjoyable experience at the Theater. Ushers help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after events.

• Crowd Control Specialist, Theater Entertainment (Security)

  The Crowd Control Specialist will assist with ensuring the safety, security, set up and teardown of entertainment venues. They will work with Public Safety to report potential issues and manage dress code policy while providing an exceptional guest experience. Under no circumstances will physical force be used in this position.

• Baker (Chefs/Kitchen)

  Under the direction of the Pastry Chef, the Baker is responsible for the daily operation of the pastry department including the preparation of baked products and pastries according to established recipes. The Baker will maintain the cleanliness of the kitchen and ensure the proper usage of the pastry kitchen tools and equipment.

• Beverage Cart Server (Food & Beverage)

  Under the direction of the Beverage Supervisor, the Beverage Cart Server is responsible for providing friendly guest service in an efficient manner and high-volume capacity. The Beverage Cart Server provides complimentary non-alcoholic beverage service to patrons in the slot machine area and throughout the entire gaming floor.

• Player's Club Ambassador (Sales & Marketing)

  Under the direction of the Guest Services leadership team, the Player’s Club Ambassador is responsible for supporting player’s club membership practices and various administrative duties associated with club membership and Guest Services. The Player’s Club Ambassador supports and compliments all property departments through VIP engagement and contacts. This position requires direct contact with the public while delivering superior guest service in accordance with department and enterprise standards, policies and procedures as created by Yaamava’ Resort & Casino.

• Food and Beverage Supervisor, Serrano Buffet (Food & Beverage)

   Under the direction of the Food and Beverage Assistant Manager, the Food and Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. Supervisory functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with employee management concerns. 

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