Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Lead a team of talented analysts serving all aspects of the San Manuel business including Slots & Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services & Executive Administration to leverage Business Intelligence tools to create, support and enhance analytics & reporting!
The Director, Financial Planning and Analysis (FP&A) works under the direction of the Vice President, Financial Planning & Analysis, and is responsible for leading a team of high performing analysts serving all aspects of the San Manuel business including; Slots and Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services and Executive Administration. The Director, FP&A leverages available Business Intelligence (BI) tools to create, support and enhance on-going analytics and reporting for decision makers across the company with an emphasis on identifying opportunities to improve operational efficiencies, increase revenues and maximize profits. The Director, FP&A is a thought leader possessing excellent communication skills and the ability to align technical resources with business requirements that drive a data driven strategy throughout the organization. The Director, Financial Planning & Analysis also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Oversee the strategic planning and leadership of one of the largest Table Games departments, with a primary focus on maximizing table gaming revenue and increasing guest experience, while creating a competitive advantage, an analytics-based culture, and managing table game options & placement!
The Vice President Table Games is responsible for the strategic planning and leadership of all aspects of the Table Games department with a primary focus on maximizing table gaming revenue and increasing guest experience. Directs the improvement of revenue through creating a competitive advantage, creating an analytics-based culture, managing table game options and placement, while maintaining attention to guest enjoyment and satisfaction. Oversees the department and ensures the Table Games operations and staff provide friendly and efficient service to internal and external guests. Develops strategic goals and translates them into tactical plans, as well as provide leadership to ensure goals and expectations by the Tribe are attained.
Reporting to the VP Entertainment & Event Center Operations, the Manager, VIBE, holds responsibility for the implementation and execution of the VIBE program within the Entertainment Department. Ensures that lights, sounds, video, scents, are continuously functioning in conjunction with the strategic initiatives of Yaamava’ Resort & Casino. Oversees the training and ongoing support for the management of VIBE initiatives while providing encouragement, setting high expectations, and demonstrating positive examples as necessary to ensure a fun, exciting and professional working environment for our team members and a pleasant and entertaining experience for our guests. Supports the property in all aspects of atmospheric experiences and culture while creating an exceptional climate of guest-oriented service, implementing brand amenity programs, and ensuring effective utilization of music across the property
Under the direction of the VIBE Manager, the Audio Visual (A/V) Supervisor, VIBE provides high level, in-depth technical programming and support for atmospheric based audio visual systems. The A/V Supervisor, Vibe will actively supervise the VIBE A/V Technicians in the flawless execution of Yaamava’ Resort & Casino operations. This position oversees the training and serves as an extension of management for the day to day VIBE requests. This position will be responsible for supporting the direction of the VIBE Audio Visual Manager in the execution of atmospheric initiatives including the rotational sports programming of The 909. In conjunction with Marketing, delivers motion graphics/video projects adhering to Enterprise branding guidelines to enhance our guest entertainment experience. The A/V Supervisor, Vibe handles daily technical operations and first line maintenance for audio and video entertainment on the casino floor and The 909, in order to assist in reaching profitability, guest satisfaction, and compliance goals. Provides encouragement, sets high expectations, and demonstrates positive examples necessary to ensure a fun, exciting and professional working environment for our team members and a pleasant and entertaining experience for our guests.
The Lead Steward is primarily responsible for assisting in the cleanliness of the kitchen, service pantry, silver, china and glassware. The Lead Steward operates in representation of the Stewarding team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Under the direction of the Food & Beverage Supervisor, the Bartender is responsible for providing pleasant, efficient alcohol beverage service to guests, Cocktail Servers and Food Servers.
Under the direction of the Senior Manager Hotel Operations, the Manager Hotel Front Desk is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best-in-Class guest service and financial profitability through the managing of all daily Front Desk operations.
Under the direction of the Food & Beverage Supervisor, the Food Server is responsible for providing pleasant and efficient food and beverage service to guests.
Directly reporting to the Supervisor Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly.
Under the direction of the Assistant Manager, Facilities, the Utility Plant Operator II, performs journeyman-level work related to the operation, installation, inspection, modification, remodeling and repair of boilers, chillers, cooling towers, pumps, blowers and all ancillary equipment and property associated with all Central Plant Utility Operations. The Utility Plant Operator II, also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.
Under the direction of the Housekeeping Assistant Manager, the Housekeeping Supervisor is responsible for overseeing day-to-day operations within the Department. This integral role focuses on maintaining and improving the Housekeeping services and operations of the Hotel. The Housekeeping Supervisor works closely with the Housekeeping Assistant Manager by overseeing the Department’s service and standards to be in line with Forbes standards and enterprise policies and procedures.
Under the direction of Transportation Management, the Senior Traffic Control Specialist is responsible for directing vehicle and pedestrian traffic, transporting passengers via commercial and VIP vehicles, and valet attendant duties. The Senior Traffic Control Specialist is also responsible for assisting leadership with the day-to-day shift operations of the Transportation department to ensure a seamless best-in-class service.
Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Additionally the Bell Person is responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.
Reporting to the Pool Service Supervisor, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast past pool and hospitality environment. A successful candidate will demonstrate passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience, while creating a safe, fun and enjoyable best in class atmosphere. The individual selected for this role will contribute to the pool facilities, while preventing and responding to aquatic emergencies. Additional responsibilities of the role include operational excellence while providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Pool Lifeguard also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
