Jobs at Wind Creek Montgomery

• Security Officer I (Security)

  Job Overview: Must be available to work all shifts (Shift subject to change based on business needs)

• EMT Officer (Security)

  Job Overview: Job Overview: Must be available to work all shifts (Shift subject to change based off business needs)

• Main Banker (Finance/Accounting)

  The Main Banker must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling large currency transactions. The Main Banker must be self-motivated, well organized and able to keep accurate records. 

• F&B Manager (Food & Beverage)

  The Food and Beverage Manager projects a sense of passion and urgency towards delivery of excellent guest service and quality products. The Manager instills in all his or her staff the same sense of passion and urgency for excellent guest service and quality products.  The Manager interacts with guests and staff with a sense of calmness and desire to resolve problems amicably and to a point where all parties win.  The Manager shall proactively take control of front-of-house operations and hire, train, develop, coach, re-assign, and terminate staff as required and consistent with the WCHGA Expectations Guide in order to deliver a level of guest service and a food outlet experience unmatched by any competitor.  This position reports to the Director of Food and Beverage.

• Teleservices Agent II (Guest Services)

  Job Overview: 2:30pm-11:00pm & 4:30pm-1:00am (Shift subject to change based on business needs)

• Security Officer II (Security)

  The Security Officer II is responsible for the security, safety of the guests, employees and visitors. The Security Officer II is also responsible for the security and control of the casino’s property and its assets.  This position involves a high level of guest contact and customer service, and may involve handling problem guests.

• Security Dispatcher (Security)

  The Security Dispatcher is responsible for communication between the casino and security officers.  The dispatcher is essentially the “go-to person” for the entire facility, communication hub, help desk and general receptionist for back-of-the-house. Contact comes via radio, telephone, window access and walk-in.  This position involves a high level of guest contact and customer service.

• Hotel Front Office Night Auditor (Guest Services)

  In addition to performing routine Front Desk tasks (check-in & checkout), hotel Night Auditors perform a vital role on 3rd shift in closing the business day in the property management system and rolling the date to keep the system current.

• Kiosk Team Member (Finance/Accounting)

  The Kiosk Team Member is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly and courteous manner, with all customers and team members.

• EVS Attendant I (Housekeeping)

  EVS Attendant I is responsible for the upkeep and cleaning of the gaming complex to include machines, bathrooms and offices located at the casino. EVS personnel will produce the highest quality of cleanliness in all areas following established procedures.

• Promotions Events Specialist (Sales & Marketing)

  The Promotions and Special Events Specialist assists the Promotions and Special Events Manager in the aspect of execution of all promotional and special events for Wind Creek Hospitality Properties.

• Player Services Representative (Sales & Marketing)

  The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank.   

• Receiving Clerk (Operations)

  The Receiving Clerk shall act as the receiving/warehouse agent on behalf of Wind Creek Hospitality and is responsible for accurate inventory accounting and the enforcement of Internal Controls, Tribal policies and procedures, and Tribal Gaming Regulations.  The Receiving clerk will receive items/product for the property and properly record and account for the delivery and transfer of those items.  The Receiving clerk shall assist in inventory counts as needed and will ensure the warehouse is kept neat and orderly at all times. 

• Teleservices Agent (Guest Services)

  Within Wind Creek, the Teleservices Agent is the first point of contact and sets the tone for all guest experiences. The Teleservices Agent works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all Wind Creek properties.  The Teleservices Agent utilizes multiple systems to provide information to callers. Agents will also identify and take action for any opportunities to sell and book reservations at the Wind Creek properties. These individuals actively promote the properties and amenities on each call to leave the caller with as much information about Wind Creek Hospitality as possible. The Teleservices agent represents the company positively by providing a warm greeting, maintaining a positive upbeat tone throughout all calls and checking for satisfaction before ending each call.

• F&B Supervisor (Food & Beverage)

  The Food and Beverage Supervisor is responsible for effective use of all assigned restaurant and/or beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service.  Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.

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