Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.
The Executive Housekeeper serves as the primary floor leader and supervisor for the Housekeeping Department. This position is responsible for overseeing the daily operations of room attendants and laundry staff to ensure the highest standards of cleanliness, guest satisfaction, and operational excellence throughout the casino resort. The ideal candidate leads by example, coordinates daily assignments, conducts inspections, resolves operational issues, and supports the Housekeeping Manager in achieving departmental goals.
Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner
Protects company assets and provides a safe environment for employees and guests. Supervises shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible.
The Regional Hotel & Revenue Manager is responsible for overseeing the operational, financial, and guest service performance of multiple hotel properties for Osage Casinos. This position provides strategic leadership to property hotel management teams, ensuring the delivery of exceptional hospitality experiences, achievement of revenue and profitability goals, compliance with company and regulatory standards, and the development of high-performing teams. The Regional Hotel Manager drives operational excellence, supports business growth initiatives, and ensures consistency in service, quality, and brand standards across all properties.
Deal the games currently being dealt at Osage Casinos, such as Blackjack, Roulette, Pai Gow Poker and Crapsand newer games as implemented. Responsible for ensuring maximum customer satisfaction by exhibiting efficiency in dealing the assigned game and displaying a friendly and outgoing personality.
This position is responsible for taking orders and serving alcoholic and/or non-alcoholic beverages. Responsible for providing friendly and professional service to every guest encountered.
Responsible for supporting and executing all activities of the Title31 /BSA/AML compliance program, including regulatory requirements under the Bank Secrecy Act, Office of the Foreign Assets Control (OFAC), and the USA Patriot Act. This role supports ongoing monitoring, reporting, investigations, and compliance efforts to ensure effective and efficient operation of the AML compliance program, and Title 31 compliance program.
This position is responsible for taking orders and serving food, alcoholic and/or non-alcoholic beverages. Responsible for proper settlement of all transactions at point of sale. Responsible for providing friendly and professional service to every guest encountered.
Provides 2nd level support for service requests reported to the Service Desk. Responsibilities include assessment, triage, research, and resolution of service requests regarding the use of application software products and/or infrastructure components. Support includes installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve problems. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
Under general supervision of the Sous Chef, maintains an efficient food operation by preparing, prepping hot and cold food items in accordance with production requirements, recipes and established safety policies and procedures.
Under general supervision of the Property Hotel Managers, with technical direction from the Director of Hotel Operations, provides direction and leadership in the management, control, and operations of the Hotel. Responsible for the pre-opening and management of the hotel operations, and staff to ensure efficient and profitable operation. When needed will assist all/any Osage Hotel properties as dictated by Director of Hotel Operations.
Under the supervision of IT Infrastructure Manager, responsible for theimplementation and operations of IT network technology infrastructures which includes data center, network and server services, telephony, service monitoring, servers, and related software. This position is operationally responsible for ensuring the availability, integrity, and security for IT systems and IT infrastructure.
This position is responsible for taking orders and serving alcoholic and/or non-alcoholic beverages. Responsible for providing friendly and professional service to every guest encountered.
Under general supervision of the Food & Beverage Supervisor, maintains an efficient food operation by preparing hot and cold food items in accordance with production requirements, recipes and established safety policies and procedures.