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Slot Bench Technician
(Slots/Electronic Games)
This position is responsible for assisting the operations division with service and repair support of all electrical and mechanical equipment to include electronic components and video monitor repair thus minimizing down time and maximizing guest satisfaction which will ultimately enhance every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Lead Slot Team Member
(Slots/Electronic Games)
The Lead Slot Team Member provides support and guidance in order to help ensure the success of Slot Team Members and the department overall. This is achieved by building and maintaining positive working relationships, demonstrating performance and service standards, and providing appropriate guidance and direction to fellow team members. The Lead Slot Team Member will be the operational point of contact for their assigned shift and facilitate appropriate communications to both department and property team members. The Lead Slot Team Member position is responsible for providing guests with an exceptional service and entertainment experience through the fulfilment of their responsibilities. These responsibilities include responding to and seeking resolution to guest inquiries, demonstrating technology to guests, and educating guests on Rewards Club benefits. The Lead Slot Team Member monitors the condition and performance of the slot machines in their area and ensures operability by executing appropriate repairs. The extent of repair can include replenishing receipt paper, rebooting or replacing devices, and paying jackpots.
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Player Development Supervisor
(Sales & Marketing)
The Player Development Supervisor is an integral part of the Player Development leadership team, providing direct oversight and support to Casino Hosts/Hostesses, Executive Casino Hosts/Hostesses, and members of the National Casino Marketing team. This position is responsible for ensuring performance targets are met or exceeded through strategic leadership, coaching, and accountability. The Player Development Supervisor works closely with team members to drive increased guest frequency, play volume, satisfaction, and brand loyalty among both coded and non-coded guests. Reporting directly to the Player Development Manager, the Player Development Supervisor monitors daily outreach activities, guest engagement efforts, and the implementation of personalized service strategies while ensuring all team members adhere to Ho-Chunk Gaming policies and standards.
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Office Manager (Marketing)
(Sales & Marketing)
The Office Manager will be responsible for a variety of administrative functions and maintenance of office procedures.
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Slot Service Technician III
(Slots/Electronic Games)
This position is an advanced technical position and will be primarily responsible for the installation, conversion and retirement of slot machines and associated projects. This position involves advanced slot machine repair and troubleshooting, software verification, machine optioning, documentation of machines changes, machine component and software upgrades. This advanced knowledge will ultimately enhance every interaction with our guests; customer service is our top priority for both internal and external guests.
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Lead Slot / Data Technician
(Slots/Electronic Games)
This position will be knowledgeable and detail orientated regarding all aspects of maintaining the components and peripherals on all electronic and mechanical gaming machines; including the proper forms, parts inventory, and diagnostics for the machines. All of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Player's Club Manager
(Sales & Marketing)
Responsible for the promotion, maintenance, budgeting and evaluation/analysis of the Players Club, its database system, its direct mail promotional programs and its associated equipment and supplies. Responsible for the supervision/management of the Promotions staff and Valet Parking Attendants (as directed); all of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Cage Shift Supervisor
(Finance/Accounting)
Responsible for the overall coordination of activities within the Cage Department which ultimately enhances every interaction for our guests and employees, customer service is our top priority for both internal and external guests
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Lead Cage Shift Supervisor
(Finance/Accounting)
Responsible for the overall direction and coordination of activities within the Cage Department which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Count Team Manager
(Finance/Accounting)
Responsible for the oversight of the count team and related activities, for the accuracy and accountability of count team personnel and operations which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Slot Operations Trainer
(Slots/Electronic Games)
Develop a comprehensive training program for novice and experienced audiences based on a prior training assessment and recommendations developed. Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops which will ultimately enhance every interaction with our guests and employees; customer service is our top priority for both internal and external guests.
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Slot Project Manager
(Slots/Electronic Games)
This position is an advanced supervisory position and will be primarily responsible for managing Slot Service Technician III and Slot Specialty Technician staff and associated tasks within repair and maintenance of slot machines and associated peripherals. The position will develop plans, gather resources and guide staff in order to accomplish machine maintenance, installation, upgrades, moves and removals of Electronic Gaming Machines (EGM) and associated equipment. This advanced knowledge will ultimately enhance every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Office Manager Slot Department
(Slots/Electronic Games)
The Slot Department Office Manager is responsible to perform at the highest level, difficult to complex administrative responsibilities and functions with minimal supervision. The successful candidate will be a self-starter, well organized, detailed-oriented, and flexible, have strong written and verbal communication skills and can effectively multi-task while maintaining strict confidentiality which will ultimately enhance every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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Slot Shift Operations Manager
(Slots/Electronic Games)
The Slot Shift Operations Manager is a supervisory position that is responsible for administering departmental policies affecting slot play and pay outs. This position will analyze facts in disputes to determine solutions within guidelines for guest satisfaction and supervise employees to accomplish guest service satisfaction which will ultimately enhance every interaction with our guests and employees; customer service is our top priority for both internal and external guests.
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Cage Manager
(Finance/Accounting)
Responsible to perform at the highest level, including complex administrative responsibilities and functions with minimal supervision. The successful candidate will be a self-starter, well organized, detailed orientated, flexible, have strong written and verbal communication skills and can effectively multi-task while maintaining strict confidentiality, which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
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