We have listed the questions most frequently asked by Employers, with their accompanying answers. If you do not find your specific question, please use our Questions & Comments Form to send us your question by email. Please allow 24 - 48 hours for a response. Our hours of operation are 9:30 am - 6:30 pm, EST, Monday - Friday, and we look forward to making your use of the Casino Careers web site as productive as possible. Just click on the appropriate question below and the answer will appear.
- What do I do if I forget my Username and/or Password?
- What is the difference between an "Open Access" and a "Confidential" resume?
- Can I send attachments to the staff of Casino Careers?
- What do I do, if the Job Profile discipline (I am searching for) isn't listed?
- What do I do if the Job Profile level/job title (that I am searching for) isn't listed?
- I don't want to keep retyping the same Job Profile each time I access the system to do a search. What can I do to save time?
- How do I send a standard, or customized, email message to all matching or selected candidates?
- What if I want to search for candidates with more than one sub-discipline willing to relocate to more than one location?
- I've just performed a Job Profile Search and there are no matches. Why?
- How do I request to be notified of new resumes that are added to the database, which match a Job Profile I have submitted?
- What if I have done a Job Profile search and before I can complete the process, I am interrupted?
- How do I print the resumes of all candidates I've selected?
- How do I get more information about a Candidate whose resume was posted in the Confidential format?
- What do I do if I have sent an email to a candidate whose resume matched my Job Profile search and he/she has not responded?
- What do I do if I discover that a candidate has falsified his/her qualifications, or provided misleading information?
- How can I ensure that all correspondence and searches I complete in your database will be confidential?
- I have lost my Username and Password and someone else now has access to it. Can I be issued another?
- Why do I keep getting the message "you have timed out"?
- What are Cookies and how do I enable my computer to accept them?
- What are some tips to target and attract the best candidates with my Job Posting?
1. What do I do if I forget my Username and/or Password?
Click here to fill out our Password Help form and they will be emailed to you.Return to Top
2. What is the difference between an "Open Access" and a "Confidential" resume?
An Open Access resume enables the Employer to see a Candidate's personal contact information as part of their resume. If the Candidate elected to post their resume in the "Confidential" format, then their personal identifying information will not be visible. Also, the information in their Career Time Line may be somewhat generic.Return to Top
3. Can I send attachments to the staff of Casino Careers?
Please do NOT send attachments to Casino Careers. We prefer that you input the data into the fields of the forms provided.Return to Top
4. What do I do, if the Job Profile discipline (I am searching for) isn't listed?
If the Discipline is not listed on our pull-down tab, we may not have a matching resume in our database. However, if you call us at (609) 813-2333, or use this Questions and Comments Form, we will be happy to assist you. The "Email Us" link, listed under "Applications" in your recruitment account, enables you to quickly communicate any question or problem to Casino Careers Online.Return to Top
5. What do I do if the Job Profile level/Job Title (that I am searching for) isn't listed?
Please call us at (609) 813-2333, or use this Questions and Comments Form and we will be happy to assist you. The "Email Us" link, listed under "Applications" in your personal web page, enables you to quickly communicate any question or problem to Casino Careers Online.Return to Top
6. I don't want to keep retyping the same Job Profile each time I access the system to do a search. What can I do to save time?
Your Job Profile will automatically be saved to your Profile Activity Screen. You can access it at any time.Return to Top
7. How do I send a standard, or customized, email message to all matching or selected candidates?
When you have completed a Job Profile search, a summary screen will appear with a synopsis of the candidates who match your search. It will then ask what type of email message you wish to send (i.e. standard or customized) and to whom (all or selected candidates). Just follow the instructions.Return to Top
8. What if I want to search for candidates with more than one sub-discipline?
You may hold down the Control Key and select (highlight) more than one sub-discipline. The form will ask if you want the candidates to meet all selected (highlighted) criteria, or some of them.If you want to ensure that all possible matches have been identified, we recommend that you submit a different Job Profile for each different title, industry, or discipline if you are conducting a specific search.
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9. I've just performed a Job Profile Search and there are no matches, why?
It is possible that your search criteria is too narrow and no candidates meet your specific criteria. However, we recommend you review your Job Profile to determine if it can be simplified (i.e. you can place a blank in any two of the 3 search fields to conduct a generic search). If this problem persists, please call or email us and we will look into the Profile you are seeking. Also, you can request to be notified if new resumes which match your Job Profile are added to the database.Return to Top
10. How do I request to be notified of new resumes that are added to the database, which match a Job Profile I have submitted?
When you create a Job Profile, you will see a small box next to the phrase, "Send new resumes for this Profile to my Smart Search In-box" -- just click on it and our computer will send new resumes, which match this Job Profile, to your Smart Search In-Box. When you uncheck the box next to that Job Title (in the Profile Activity screen), it will stop sending new resumes to the In-Box and delete all corresponding resumes that are in the In-box.Return to Top
11. What if I have done a Job Profile search and before I can complete the process, I am interrupted?
Your Job Profile is automatically saved to your Profile Activity screen so you can resubmit a search, at your convenience.Return to Top
12. How do I print the resumes of all candidates I've selected?
Each resume is a stand-alone page and has to be printed individually. This section of the program was designed that way to expedite the download time when you want to view a Candidate's resume.Return to Top
13. How do I get more information about a Candidate whose resume was posted in the Confidential format?
You have the ability to email him/her directly from our database indicating that you would like to discuss a career opportunity with your company and requesting that a complete resume be sent to you.Return to Top
14. What do I do if I have sent an email to a candidate whose resume matched my Job Profile search and he/she has not responded?
We require that candidates respond to a prospective employer within one to two weeks (in case they're on vacation). Failure to do so can result in removal of their resume from our database. If you do not receive a response in two weeks, please advise us of such by utilizing our Questions & Comments Form. The "Email Us" link, listed under "Applications" in your Casino Careers recruitment account, enables you to quickly communicate any question or problem to Casino Careers Online.Return to Top
15. What do I do if I discover that a candidate has falsified his/her qualifications, or provided misleading information?
Candidates have been advised that such a situation will result in elimination of their resume from the Casino Careers database. Please utilize our Questions & Comments Form to relay to us specifically what occurred, so that we may review the situation and contact you for more information, or take the appropriate action. The "Email Us" link, listed under "Applications" in your personal web page, enables you to quickly communicate any question or problem to Casino Careers Online.Return to Top
16. How can I ensure that all correspondence and searches I complete in your database will be confidential?
Casino Careers Online is hosted behind a "state-of-the-art" firewall program, which protects it from security breeches. The same program is used by the Federal Government for some of their websites, which require maximum security.Return to Top
17. I have lost my Username and Password and someone else now has access to it. Can I be issued another?
In the personalized web page designed for each Corporate Member is a report titled, "Members Activity Report." This report reflects the name of each Corporate Member User in your company. By clicking on the User's name, either or both, the "Username" or "Password" may be changed
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18. Why do I keep getting the message "you have timed out?"
When you are navigating the Internet, there are times when information is not electronically communicated properly between you, the client, and the web site. This results in a "time out". This problem is not related to Casino Careers.Return to Top
19.What are Cookies and how do I enable my computer to accept them?
Click here and a full explanation and instructions will be provided for you.Return to Top
20. What are some tips to target and attract the best candidates with my Job Posting?
1. Provide a comprehensive job description and list specific education/certification and experiential requirements.
2. Note if Gaming experience is required or preferred ( if applicable).
3. Provide a competitive salary range & a description of insurance benefits.
4. If applicable, provide information about a relocation package, unique perks, such as a bonus.
5. Use spell check and review your job posting for legibility.
6. Update the job posting date if the position is re-listed, or is an ongoing opening.
7. Acknowledge all resumes received. Multiple candidates can be emailed simultaneously from the Casino Careers Applicant Tracking Report.
8. Remove or expire listings that have been filled.
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