Description

The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows 10/11, and other applications as designated. Make help desk calls to customers.

• 21 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

• Must have a sound knowledge of computer software and hardware (a skills test will be administered).
• A thorough understanding of Software Applications and professional business processes.
• Ability to think logically and troubleshoot technical issues from discovery to root cause.
• Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals.
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.

• Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software.
• Maintains security and back-up procedures for all application systems.
• Assists with software and hardware installation/upgrades.
• Effectively troubleshoots user problems with application software and hardware.
• Primarily focuses on Level I - II (user, technician) applications support.
• Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users.
• Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing.
• Participates in the on-call rotation.  On-call hours are between 12am – 8am.
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws.
• Other duties & responsibilities as assigned.