http://www.casinocareers.com Latest Postings en-us Copyright 2009 Casino Careers, LLC Wed, 16 May 2012 19:00:00 GMT http://www.casinocareers.com/ccologorss.jpg http://www.casinocareers.com http://www.casinocareers.com/jobdetails.cfm?jobid=26701 Wed, 16 May 2012 19:00:00 GMT Essential Duties and Responsibilities: Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrahs Entertainment Inc. in accordance with the Code of Commitment. Responsible for the conduct of table games for assigned shift in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls. Continuously improves service by assessing service problems using player feedback or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Demonstrates the ability to discipline and responsibly direct employees. Stays involved in hiring process of employees. Supervises poker room seating. Supervisors can also function either as a boxperson or supervisor. Focuses team on providing A level service. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible at customer events. Takes personal responsibility for creating an atmosphere of luck. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Verifies issuance of credit after completion of all authorization procedures. Responsible for oversight of credit/cash buy-in process. Personally responsible for their dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace. Manages labor, supplies and other expense items in a manner consistent with company strategy. http://www.casinocareers.com/jobdetails.cfm?jobid=26701 http://www.casinocareers.com/jobdetails.cfm?jobid=28321 Wed, 16 May 2012 19:00:00 GMT Inspires with a clear direction and gets others excited about being a part of the company. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by assessing service problems using player feedback, operational observations or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible in operations and at customer events. Takes personal responsibility for creating an atmosphere of luck and excellent service. Directs and supervises activities in assigned area, with the assistance of the Security force. Trains Security personnel. Coordinates Gaming Control Board regulations and company policies to ensure effective compliance. Assists Security Shift Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises. Ensures that posts in their zones are properly manned and that reliefs are provided. Evaluates performance of personnel under supervision. Conducts investigations as assigned. Maintains approved vendors list, and keeps CCC exclusion list current and enforced. Maintains record of undesirable patrons, and maintains liaison with Law Enforcement Agencies-City, State and Federal, and provides testimony in court when required. Conducts background inquiries of new hires with law enforcement agencies. Maintains liaison with Investigation Units of other Hotel/Casinos. Operates motorized vehicle, i.e. company van. Position is located in cigarette smoke filled environment. http://www.casinocareers.com/jobdetails.cfm?jobid=28321 http://www.casinocareers.com/jobdetails.cfm?jobid=28852 Wed, 16 May 2012 19:00:00 GMT Your daily responsibilities include: Establish and enforce department policies and procedures as it relates to iSeries computer operations and maintains strict compliance to accept IT internal control standards. Work under the direction of the Director of Information Technology, but must be highly self motivated while relying on experience and judgment to plan and accomplish goals. Must be an independent thinker who needs little or no direct instruction to perform job duties. Responsible for maintaining all systems on current release and patch levels and for scheduling and implementing all Operating System upgrades as well as applying PTF's in a timely manner. Work with vendors and fellow team members to install/implement new releases, upgrades or patches to application systems. Assist in the design, execution and documentation of a disaster recovery plan as well as backup and restore procedures for the organization. Responsible for the implementation and ongoing support/administration of our High Availability software. Either iTerra or Vision Solutions. This position, while technical in nature, requires the individual to understand systems from the application perspective as well. Evaluate and make recommendations for new information systems products, services and processes. Work closely with other IT team members to train or otherwise educate them on operational knowledge of the iSeries. Assist in establishing and operationally running our Help Desk. http://www.casinocareers.com/jobdetails.cfm?jobid=28852 http://www.casinocareers.com/jobdetails.cfm?jobid=28853 Wed, 16 May 2012 19:00:00 GMT The Mill Casino Hotel located on the beautiful Southern Oregon Coast is seeking a dynamic Executive Sous Chef with expertise in Pacific Northwest Cuisine and at least 5 yrs related exp. Prefer candidates with a culinary degree previous casino-hotel or multi-outlet experience. Seeking a progressive leader to share creative talents and drive quality focusing on local, sustainable and organic products. Only serious culinary leaders with passion need apply. Fun, friendly work culture http://www.casinocareers.com/jobdetails.cfm?jobid=28853 http://www.casinocareers.com/jobdetails.cfm?jobid=28854 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Surveillance Operator Job Description Responsible for maintaining close surveillance of all gaming and cash-handling areas. Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel. Protect the assets of the company. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Monitors activities of guests and employees on the floor, cage, change booths and count rooms by way of closed circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls. Records questionable activities and makes written reports to appropriate personnel. Monitors alarm system. Reviews recordings associated with jackpots. Attends periodic meetings and training sessions. Job Requirements Physical and Mental 20/20 vision/corrective lenses. Ability to distinguish colors, shapes and differences in sizes. Ability to sit for an extended period of time. Ability to work in a confined area. Must have strong analytical and math skills and also be detail oriented and precise. Ability to communicate effectively in English (orally and in writing). Work/Educational Experience High School diploma or equivalent. Must have excellent PC skills, knowledgeable in finance operations. Must be congenial and a team player. Minimum 18 years old and have the ability to obtain appropriate gaming license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28854 http://www.casinocareers.com/jobdetails.cfm?jobid=28855 Wed, 16 May 2012 19:00:00 GMT Resorts World - New York Security Officer Job Description Responsible for the safety and security of employees, customers, assets and facilities. Controls and diffuses potential problems and assists employees and guests in emergencies. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. New Yorks Security Guard Act governs the screening, training, and hiring of security guards. This statute defines the term security guard to include any person who is employed primarily to protect individuals or property from harm, theft, or other unlawful activity. This includes not only armed guards, but also unarmed personnel whose duty is merely to deter, observe, or detect unauthorized activity. Under the Act, RWNY or any other employer may not employ a person to work in such a capacity unless the person possesses a valid security-guard registration card issued by the New York Department of State, or unless the employer has filed an application for a registration card. Employers of these security personnel must also maintain general-liability coverage up to certain specified amounts, and file proof of this insurance with the Department of State. Essential Duties Controls access to the video lottery facility and restricted areas. Ensures proper Security is provided for all transfers of monies within the facility. Stands, sits, walks post as assigned. Responds to back-up calls immediately. Prepares reports of significant activities. Maintains radio contact with base at all times during assigned shift. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Must be in good physical condition, capable of assisting in the lifting of a human being based on the circumstances. Ability to sit, stand, walk, stoop, bend, lift and reach. Ability to make quick decisions, follow established policies and procedures. Ability to communicate both verbally and in writing. Work/Educational Experience Must have a High School diploma or equivalent. Must be congenial, friendly and a team player. Minimum 18 years old and ability to obtain appropriate license pursuant to the NY State Lottery Regulations. Must able to obtain license under the Security Guard Act (SGA or Article 7-A of the General Business Law). Must also be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28855 http://www.casinocareers.com/jobdetails.cfm?jobid=28856 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Customer Relationship Supervisor Job Description Supervise personnel in the Players Club, PBX and Bus reception areas of the property. Ensure guests are receiving optimal levels of service and coach team members as needed. Assist with conflict resolution for guests. Assist as needed on the front line to expedite service. Essential Duties Maintain an optimal level of guest service in all operational areas. Schedule, supervise, direct, train, counsel and evaluate staff. Keep assigned areas orderly, neat and stocked. Assure effective management of operational areas and the training and development of a professional staff so that an optimal level of customer service is delivered to guests while being mindful of operational cost controls. Assist with the management of guest inquiries to ensure timely responses. Work with other departments to ensure guest issues are resolved. Assist in monitoring of guest communications to ensure accuracy in content and message delivery. Ensure adherence and compliance with all department and company policies, procedures, internal controls and government regulations. Attend periodic meetings and training sessions. Other duties as assigned. Job Requirements Physical and Mental Ability to stand, sit and walk. Thorough knowledge of how to operate a PC and Microsoft Office programs. Train computer system, service philosophy and guest reinvestment clearly to front line operational employees. Formulate schedules in line with business needs. Utilize excel, word and various other programs for tracking and response to inquiries. Patiently and courteously answer guest inquiries. Accurately track guest service issues and follow through until resolved. Communicate information on a consistent basis and follow up with staff to ensure accurate information is being relayed to guests. Be able to offer consistent and timely feedback to all levels of staff in order to optimize performance in area. Keep a flexible work schedule. Present oneself in a neat and clean appearance at all times. Work in a fast-paced, high volume, distracting and noisy environment. Work/Educational Experience Must have at least three (3) years of experience in a high-volume guest oriented role. Strong communication and organizational skills. Must be congenial, have a familiarity with the locality and be a team player. Minimum 18 years old and have the ability to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28856 http://www.casinocareers.com/jobdetails.cfm?jobid=28857 Wed, 16 May 2012 19:00:00 GMT This position will report directly to the Chief Executive Officer of the Otoe-Missouria Gaming Enterprise. The General Manager is responsible for the successful overall implementation, administration and coordination of all activities at the casino, in accordance with established mission, policies and goals, with the ultimate objective to provide the maximum profit and return on investment. ESSENTIAL RESPONSIBILITIES include the following: Implements and communicates an effective organizational strategy, objectives for successful operating results and future growth. Works to ensure a high quality of management operations in all areas of the organization. Establishes performance and profit objectives for short-term and long-term goals. Reviews departmental financial projections and assesses expenditures to ensure conformity with approved budgets. Maintains appropriate top-management staffing levels and is ultimately responsible for maintaining qualified, well-trained employees throughout the operation. Works to achieve and maintain a maximum level of employee service and satisfaction as well as guest service and satisfaction throughout the property. Facilitates the flow of information throughout the property, and develops effective procedures and controls. Held accountable, to the highest degree, for the accuracy and thoroughness of property records and reports. http://www.casinocareers.com/jobdetails.cfm?jobid=28857 http://www.casinocareers.com/jobdetails.cfm?jobid=28858 Wed, 16 May 2012 19:00:00 GMT Manages, directs, supervises and assists all departments in the Casino. Observes operational efficiency of all functions including staff and services. Performs all duties assigned in accordance with the legal requirements and regulatory policies both County and State, presenting oneself as a credit to the Golden West Casino and helping to protect company assets, promoting the credibility of the organization, motivating and encouraging other employees to do the same. * Responsible for the daily operations, analysis, and performance of the Poker Room and Table Games. * Develop and analyze expense and revenue budget for gaming departments * Ensure efficient scheduling to meet needs of casino and players * Attend meetings as directed to provide input for strategic initiatives * Provide direction and leadership to employees to achieve high levels of performance http://www.casinocareers.com/jobdetails.cfm?jobid=28858 http://www.casinocareers.com/jobdetails.cfm?jobid=28859 Wed, 16 May 2012 19:00:00 GMT Job Duties Include but are Not Limited To: Responsible for delegation of the kitchen line and technical food production and actively participate with staff to cook, prepare, dish-up and assemble food, implementing policies and procedures and food specifications Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes. Ensures that stations are clean and that all food items are properly covered, labeled and stored at the end of shift. Follows all recipes, specs, and control procedures. Maintains a clean and sanitary area at all times in full accordance with health regulations. Adheres to the specification and standards set forth by Executive Chef Masters the EATEC ordering system Supervises day to day operations of kitchens Maintains and writes production, transfer reports, temperature and waste charts Completes daily food ordering and inventory control processes utilizing computerized systems and Inventory Control Responsible for technical food production, sauce and soup making Communicate daily special menu items to all line cooks to facilitate product utilization Complete all monthly inventories Verbally communicates orders to fellow co workers to insure that all food is presented in a timely manner. Provides feedback to Exec Chef on quality of incoming goods Reports product shortages, equipment issues and safety concerns to Exec Chef Supervises front line kitchen staff in the performance of their daily duties Trains Kitchen Staff and Leads in proper procedures for use of cleaning machines, ware washers, chemicals and cleaning tools Trains Kitchen Workers and Leads in proper procedures for cleaning surfaces Regularly uses computer systems including, not limited to network-based point of sale systems, inventory control, time attendance and Microsoft Office software (email, Excel, Word, internet) Consistently demonstrates knowledge including roasting, saut, broiling, deep frying, shallow frying, steaming, boiling, braising, large batch cookery, sauce production, soup production Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, flat top, slow cookers, griddles, braises, ranges, salamanders, combination ovens, knives, and other equipment for food preparation. Provide clear direction, instruction and guidance to lower-level cooks. . Organize and delegate work assignments and tasks to meet deadlines. Train lower-level cooks in proper equipment usage. Communicate regularly with kitchen staff to ensure efficient and effective operations. . Exhibit knowledge, understanding, and application of various cooking techniques. Ability to work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity. Exhibit preparation and knowledge of base sauces, stocks, and soups. Demonstrate ability to work in different food outlet locations. Maintain a solid knowledge of all food products. Prepare order lists for recipe preparations. Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Check station before, during, and after shift for proper set-up and cleanliness. Abide by all health codes and hand washing guidelines and encourage team members to do the same. Assists guests with special requests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns, and resolve conflicts. http://www.casinocareers.com/jobdetails.cfm?jobid=28859 http://www.casinocareers.com/jobdetails.cfm?jobid=28837 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Directly oversees the entire Marketing Department. Responsible for ensuring effective promotions, advertisements, entertainment, direct marketing, social marketing and special events as well as maintaining good public relations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below is representative of the knowledge, skill and/or ability required ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Reviews and recommends all advertising campaigns including television, radio, outdoor, direct mail, social and print ads Reviews and recommends player retention and acquisition campaigns Develops strategic marketing plan for all marketing disciplines, including entertainment, player development, advertising/branding, promotions and special events, and direct marketing Carries out the objectives of the Company as it relates to casino customer development Coordinates with Direct Marketing manager in effective database marketing such as direct mail pieces, player tracking and slot club promotions Review Marketing department budgets monthly and approves directs revisions to ensure a profitable fiscal year and to meet financial goals Approves Marketing department purchases orders and purchase requests All other duties as assigned by the CEO or General Manager SUPERVISORY RESPONSIBILITIES: Interviewing, hiring, planning, training, assigning, directing, evaluating and disciplining department employees http://www.casinocareers.com/jobdetails.cfm?jobid=28837 http://www.casinocareers.com/jobdetails.cfm?jobid=28838 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY As a Restaurant Chef, you will support and assist the Executive Chef in the oversight of the restaurant kitchen operation. Responsibilities include, but are not limited to, assisting in the preparation of food items for all restaurant and room service meals, hiring, training, scheduling, and directing restaurant culinary and kitchen staff; visually inspecting all food products to be served to ensure they all meet the quality standards set out by departmental and resort management. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen, and storage areas while minimizing waste and maximizing cost/production ratio. http://www.casinocareers.com/jobdetails.cfm?jobid=28838 http://www.casinocareers.com/jobdetails.cfm?jobid=28839 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Directs and coordinates activities of personnel engaged in purchasing activities by performing the following duties personally or through subordinates. Oversees the activities of the Shipping and Receiving Department To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws Prepares documented guidance regarding purchasing systems and procedures Reviews purchase order claims and contracts for conformance to company policy Develops and implements clerical and office procedures and practices, studies work flow, sequence of operation, and office arrangement to determine expediency Responsible for preparing, developing, writing, and implementing purchasing policies and procedures for the Purchasing Department Monitors performance of subordinates ensuring adherence to all Isleta Casino Resort policies and procedures and Pueblo of Isleta Gaming Regulatory Agency regulations Reviews and approves Purchase Orders prior to ordering Assigns special projects to purchasing staff as needed Directly supervises the purchasing staff, insuring that staff is accountable and responsible for method of procurement in accordance with policies and procedures for procuring materials, goods and services Maintains close working relationship with the Accounting Department. Relationship must consist of clear and concise communication Negotiate contracts in a professional approach indicative of best value using contract specific metrics developed by the Purchasing Manager SUPERVISORY RESPONSIBILITIES: Directly supervises employees in the Purchasing Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance appraisals, rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28839 http://www.casinocareers.com/jobdetails.cfm?jobid=28840 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for handling the Casinos human resources function and, in such capacity, serves as a consultant to top management on all matters concerning human resource management. In addition, the Human Resources Director oversees recruiting, employee relations, compensation and benefits. Provides assistance to managers and directors in developing, communicating, and carrying out the organizations personnel policies and procedures. The Human Resources Director shall be responsible for leading the management team in Strategic Planning for the property. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): To establish authority and responsibility for overseeing the operations of the Human Resources Department Planning and formulating general personnel policies and procedures. Adhering to and enforcing that all Isleta Casino personnel are following company policies. Changing and/or updating policies as directed by Hard Rock Hotel and Casino, aka, Isleta Casino Resort Management Regulatory compliance with the Pueblo of Isleta Gaming Regulatory Agency Compliance with applicable federal employment laws and regulations Responsible for assisting management with staffing new or vacant positions Acts as the lead member of the management team to maintain and meet Hard Rock Hotel and Casino, aka, Isleta Casino Resorts strategic goals. Revises and creates job descriptions Plans, implements and monitors the Human Resources budget, and makes recommendations for cost containment and improvement Regularly provides employment related reports to management, including but not limited to, turnover statistics, wage and salary surveys, tribal member status, departmental staffing, etc. Acts as an internal consultant to other departmental management and personnel to interpret, ensure adherence to, and compliance with established Human Resources related policies and procedures Reviews and recommends Human Resources related systems and policies to improve employee performance and improve profitability Managers are required to work with the established philosophies and guidelines of Isleta Casino Resort and have the responsibility to meet the expectations of management SUPERVISORY RESPONSIBILITIES: Supervises subordinate employees in the Human Resources Department. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the Casinos policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28840 http://www.casinocareers.com/jobdetails.cfm?jobid=28841 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Directly oversees all daily operations of the Hotel, Valet, Retail, Spa, Fun Connection Bowling Center, Golf Course, Lakes and Resort Sales departments. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. ESSENTIAL FUNCTIONS: Essential and other responsibilities and duties may include but are not limited to the following: Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to the Safety Committee Hires, coaches, and develops Hotel, Valet, Retail, Spa, Fun Connection, Lakes, Golf, and Resort Sales employees Ensures that the Hotel, Valet, Retail, Spa, Fun Connection, Lakes, Golf, and Resort Sales are staffed with professionals to provide quality service for the guests Preparation of annual Hotel, Valet, Retail, Spa, Fun Connection, Lakes, Golf, Resort Sales, capital, and head count budget Ensures quality, volume, inventory, and space usage in the Retail areas is consistent with retail industry standards Inspects guests rooms, public areas, and outside grounds for cleanliness and appearance Maintains current and comprehensive understanding of all laws and regulations Resolves guest concerns, correspondence, and considers their suggestions, in a continuous effort to provide superior guest services SUPERVISORY RESPONSIBILITIES: Manages all subordinates in the resort division. Responsible for the overall direction, coordination, and evaluation of the division. Carries out supervisory responsibilities in accordance with the Casinos and Hotel Managers Group policies and Agency Regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing concerns and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28841 http://www.casinocareers.com/jobdetails.cfm?jobid=28842 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Under general supervision, manages the technical, managerial, and supervisory custodial support to Hard Rock Hotel Casino ABQ to ensure the facility is properly maintained and cleaned. Develops and implements goals and standards. Is responsible for budget preparation and notifying upper management as to possible changes that could improve efficiency and effectiveness of the custodial services at Hard Rock Hotel Casino Albuquerque. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Manages custodial services activities including training, procurement and personnel management; provides technical expertise in custodial areas specific to Hard Rock Hotel Casino Albuquerque. Performs planning, develops strategies to accomplish the departments mission and prepares budgets, and monitors expenditures Oversees the supervision of personnel, which includes work distribution, training, and problem resolving; evaluates performance and recommends personnel actions Develops and implements systems to maintain records on employees, equipment inventories and motivates employees to achieve peak productivity and performance Ensures adherence to established HRHC ABQ and departmental policies and procedures, objectives and safety standards Maintains all OSHA related documents, including MSDS Supervises and coordinates activities of any outside contractor brought in by HRHC ABQ for custodial support Assists upper management with suggestions/recommendations on improvements that could be made in custodial services and/or HRHC ABQ Administers the operating budget for custodial services and approves/verifies invoices for payment SUPERVISORY RESPONSIBILITIES: Responsibilities include interviewing and hiring employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; providing feedback to management as to budget; operating policies and procedures, and suggestions on how to make Custodial Services Department run more efficiently and cost-effectively Manages shift supervisors who supervise employees in the Custodial Services Department and/or Isleta Casino Resort. http://www.casinocareers.com/jobdetails.cfm?jobid=28842 http://www.casinocareers.com/jobdetails.cfm?jobid=28843 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for coordinating all surveillance efforts to properly safeguard assets of the Hard Rock Hotel Casino Albuquerque Resort. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): MANAGEMENT RESPONSIBILITIES: Responsible for coordination and collaboration with all areas and levels of management in order to develop the most effective and efficient methods of protecting company assets. Responsible for determining the proper direction and focus of the surveillance department including the identification of its basic mission, objectives, and goals and for developing plans, policies, standard operating procedures, and rules and regulations that will achieve them. Responsible for obtaining, arranging, and allocating the right tools, equipment, materials, and personnel to get the job of the surveillance department done effectively and efficiently. Responsible for recruiting, selecting, hiring, training, and developing an adequate number of competent people to accomplish the job of the surveillance department. Responsible for activating the employees to achieve organizational and departmental objectives and goals by coordination, delegation, motivation, communication, and leadership. Responsible for ensuring progress meets organizational objectives and goals according to plans by using appropriate reporting systems, performance standards, measuring results, determining and correcting any weaknesses or flaws in the process, and taking necessary actions to gain compliance to bring results in line with plans. Responsible for coordinating activities and duties of surveillance supervisory staff. Responsible for the proper and effective leadership of surveillance staff. This includes proper coaching, counseling, correcting, delegation, mentoring, and empowerment of surveillance staff. Participation on the companys executive committee in order to provide valid input into the strategic planning and general management of the resort operations. Participation on sub-committees as necessary to assist in the successful completion of sub-committees goals and objectives. Responsible for the proper creation, implementation, and management of the surveillance department budget including operational and payroll expenses and capital purchase recommendations and associated expenses. Responsible for the proper research and procurement of products and supplies necessary to maintain the effective and efficient operation of the surveillance department. Responsible for the proper management of surveillance department internal projects and for the proper management of the surveillance department portions of any external projects. This can include budget development and management, product research and procurement, creation of Requests for Proposal/Quotes, etc. TECHNICAL DUTIES: Initiates both overt and covert surveillance activities for all gaming and nongaming activities to safeguard all Isleta Casino Resorts assets. Ensures that CCTV system is functional. Reports violations of gaming regulations; protect archived videotape for ongoing and past investigations; consults with Isleta Casino Resort management and Isleta Gaming Commission on gaming infractions/violations. Provides concise written reports to the Isleta Gaming Commission and Management. Maintains high level of cooperation with Isleta Casino Resorts management and Isleta Gaming Commission. Ensure surveillance department compliance with NIGC-MICS regarding surveillance requirements. Fosters and maintains positive staff/management relations. Establishes and maintains industry-proven surveillance procedures and techniques. Conducts and coordinates industry standard training for surveillance personnel. Monitors performance of subordinates, ensuring adherence to Isleta Casino Resort policies and procedures. Oversees the scheduling of surveillance personnel. Reviews all daily activity logs. Prepares and reviews all incident reports. May perform functions of subordinate positions as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28843 http://www.casinocareers.com/jobdetails.cfm?jobid=28844 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY: Audit Supervisor conducts complex Gaming and Non Gaming audits; researches and solves audit problems; and provides general direction for Auditors. Reviews and approves revenue and statistical journal entries. Assists in development of new audits. Ensures integrity of revenue and gaming related data. Ensures compliance with all regulatory and governmental standards and requirements. Performs audit testing of internal controls and financial data. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conducts high level audits involving complex investigation, examination, and analytical functions Researches and reviews new audit materials and helps produce audit SOPs Coordinates, reviews, and approves journal entries for the Accounting department Coordinates and performs Auditor training as necessary Reviews daily audits for accuracy and completeness Assists Accounting in Revenue GL accounts and reconciliation Meets with department Managers regarding their revenue postings and helps resolve revenue issues and questions. In the absence of Audit Manager, acts as auditor-in-charge, directing staff and with signatory authority of Audit Manager. Participates in Finance department meetings and gives input on audit trends, needs, and general direction Keeps current on all regulatory requirements, manuals, and standard operating procedures Assists in ensuring appropriate Audit SOPs and their application Create, organize and disseminate information to authorized entities in the required format http://www.casinocareers.com/jobdetails.cfm?jobid=28844 http://www.casinocareers.com/jobdetails.cfm?jobid=28845 Wed, 16 May 2012 19:00:00 GMT SUMMARY: This position reports directly to the F B Manager, and works as a team with the Steakhouse Room Chef to deliver a high quality dining experience to all quests. Operates a productive, sanitary, team oriented working environment within budgeted guidelines. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. ESSENTIAL FUNCTIONS: Essential and other responsibilities and duties may include but are not limited to the following: Provides efficient and smooth customer service according to the standards required by Hard Rock Hotel and Casino Albuquerque Facilitates a team structure between the front and the back of the house staffs to assure that each quest has a positive experience Updates all menus and verifies all menu items are available, securing missing items as required Ensures dining room and staff are prepared for daily operations Ensures personnel observe proper cleanliness and sanitation standards Aggressively promotes sales and marketing of establishment both in-house and locally for optimum revenues Inspects table setups for compliance to standards Ensures adequate staffing levels Ensures all systems are operational at all times Recommends menu changes and additions through feedback to Executive Chef and Room Chef on a daily basis Acknowledges superior performance and corrects negative performance issues by using approved company systems and programs. Monitors all staff productivity to include side work replenishment, correct use of dinnerware and prompt response to service as directed by service standards Maintains open communication among departments to provide a positive and professional attitude to employees, and well-informed staff Participates in Food and Beverage meetings as assigned Maintains current awareness of food trends and technology to support efficiency of service, production and product Maintains an active role in the training and supervision of the staff Fills out daily shift reports and forwards to the Executive Chef, F B Director and F B Manager Prepares weekly staffing schedules, edits payroll and accurately completes all required reports Applies company policies and procedure seeking to maintain a positive work environment Direct support to Food and Beverage management in planning, organizing, and supervising all foods sales Maintains appropriate pars for all supplies Enhances guest service experience by interaction with guest, passing feedback on to Food and Beverage Director Ensures the required level of overall satisfaction through employee performance Maintains an active role in the training and supervision of staff SUPERVISORY RESPONSIBILITIES: Responsibilities include interviewing and hiring; planning, training, assigning and directing work; appraising performance; rewarding and disciplining ; addressing complaints and resolving problems; providing feedback to management as to operating policies and procedures. Coordinate preventive maintenance schedules with engineering and cleaning departments. Plans daily and weekly specials in coordination with steakhouse room chef Holds a daily pre-shift meeting with culinary staff to discuss the days business, and all other pertinent information Effectively monitors labor costs Verifies accuracy of sign in sheets and turns them into payroll nightly Promote employee development through modeling, coaching, and reinforcing behavior in compliance with property standards. Participate in annual budget forecasting for outlet Completes staff evaluations as required Assures staff compliance with Guest Service Standards and practice Guest Service Standards personally Completes inventories as required Trains staff on emergency procedures http://www.casinocareers.com/jobdetails.cfm?jobid=28845 http://www.casinocareers.com/jobdetails.cfm?jobid=28846 Wed, 16 May 2012 19:00:00 GMT Job Summary: Supervises and coordinates activities ofassociates engaged in cleaning and maintaining facilities and equipment of commercial, industrial, or other establishments. Essential Functions: Work with department managers for the cleaning and maintenance needs of each department. Supervise associates to include hiring, terminating, scheduling, performance management, training, and auditing/inspecting work of subordinates to ensure standards are met. Ensure adequate supplies for Environmental Services/Maintenance staff. Responsible for inventory/security of supplies. Obtain cost effective and efficient supply replenishment (negotiate/seek out vendors). Review invoices to ensure accurate pricing and items received. Develop methods, processes, staffing to forecast/fulfill demand. Implement corrective/preventative actions. Work with contractors for HVAC/Plumbing/Electrical/etc to fulfill needs of the Casino (timely, cost effective). Develop positive working relationship with local construction management. Respond quickly and resolve emergency facility needs/issues involving safety/security/business requirements. Develop policies/procedures for areas of responsibility. Develop training for new hires and incumbents to perform job tasks. Work within budget guidelines of department. May develop budget for department(s). Immediately resolve customer/associate/management concerns. Additional Functions: Other duties as assigned by management. http://www.casinocareers.com/jobdetails.cfm?jobid=28846 http://www.casinocareers.com/jobdetails.cfm?jobid=28847 Wed, 16 May 2012 19:00:00 GMT REPORTS TO: Assistant General Manager SCOPE OF POSITION: The Food and Beverage Director will oversee the Food and Beverage operation and provides direction with the assistance of Department Heads. DUTIES AND RESPONSIBILITIES: Performs all functions in accordance with applicable laws and gaming regulations, the mission statement, and objectives of the Kickapoo Lucky Eagle Casino as well as established policies, procedures, and controls Ability to observe and direct actions of subordinates; Department Managers Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. Assists in the creation, development, and implementation of an effective strategy designed to maximize profitability by ensuring revenue opportunities meet or exceed expectations while prudently utilizing available resources. Ensures appropriate number of qualified employees are recruited for and retained to ensure products and services offered exceed the expectations of external guests and internal customers. Serves a member of the Casino Operations Team, attends scheduled meetings, and provides information and status reports concerning areas of responsibility to internal and external management staff. Provides support and leadership direction to the individuals directly reporting to this position in accordance with the organizational chart of the property. Monitors and ensures expenses remain within operational projections or approves variances as may be necessary to ensure property wide revenue producing capabilities are maintained. Facilitates the flow of information throughout the department by organizing and presiding over regularly scheduled meetings with department employees and management. Reviews operations and make recommendations to Assistant General Manager. Participates in budgeting process for property, as well as specific projects required by Kickapoo Traditional Tribe of Texas Gaming Commission. Investigates and resolves complaints regarding food quality, service, or beverage quality. Monitors food preparation methods, portion size, garnishing and presentation of food in order to ensure food is prepared and presented in an acceptable manner. Monitor budgets and payroll records and review financial transactions in order to ensure that expenditures are authorized and budgeted. Monitors compliance with health and safety regulations regarding food presentation . Establishes standards for personal performance and guest service. Reviews work procedures and operational problems and determines ways to improve service, performance and safety. Organizes and directs workers training programs, resolves personnel issues, hires new staff and evaluate employees performance in dining and facilities with assistance from Department Heads. Reviews menus and analyzes recipes in order to determine labor and overhead cost and assignment of pricing guidelines. Monitor employee and patron activities in order to ensure liquor regulations are followed. Arranges for equipment maintenance and repair along with services in waste removal and pest control. Attends and satisfactorily completes all training as assigned by Assistant General Manager. Performs other duties as assigned by Assistant General Manager. http://www.casinocareers.com/jobdetails.cfm?jobid=28847 http://www.casinocareers.com/jobdetails.cfm?jobid=28848 Wed, 16 May 2012 19:00:00 GMT Responsibilities: Sell and promote venues/offerings at Reserve Casino Hotel that include but are not limited to; charter busses, banquets, business luncheons, company meetings etc. Identify, develop and maintain groups as well as foster new relationships to exceed revenue goals Increase venue and product awareness within the market place by conducting sales calls, industry meetings, etc. Identify and generate new sales opportunities and initiatives to drive groups to visit Reserve Casino Hotel Partner and network within industry organizations to develop strong relationships and obtain sales leads Prepare proposals and event budgets that maximize profit while fulfilling guest needs Negotiating and contract management Effectively partner with operating groups to leverage knowledge and opportunities http://www.casinocareers.com/jobdetails.cfm?jobid=28848 http://www.casinocareers.com/jobdetails.cfm?jobid=28849 Wed, 16 May 2012 19:00:00 GMT Nestled high among the evergreens about 30 miles east of Seattle, Snoqualmie Casino sits on the Snoqualmie Ridge near the Snoqualmie Falls. It is an outdoor paradise, with an abundance of nearby streams, hiking, and mountain biking trails. Snoqualmie Casino offers an exciting, fast-paced work environment. In addition to competitive wages, some of the many benefits include: medical insurance coverage after 90 days; paid time off (PTO); and a team member dining facility open 24/7 where all meals are free to team members on duty. You willdeala variety of Table Gameoffered at our propertyin accordance withSnoqualmie Casino's policies and procedures. Responsible for a high level of guest service as described in the minimum guest service expectations. you must possess the necessary dexterity skills to deal the game efficiently and math abilities to properly announce hand totals. You willdeal the various table games offered at Snoqualmie Casino in accordance with established table games policies and procedures. You willprovide continuous quality entertainment and service to all guests. You willserve as the first line of defense in the protection of the integrity of the game and table inventory. Other duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28849 http://www.casinocareers.com/jobdetails.cfm?jobid=28850 Wed, 16 May 2012 19:00:00 GMT Greets guests on Casino floor, establishing rapport with them and providing complimentary amenities based upon specific Casino guidelines for levels of play. • Manages relationships with players based on standards established by the VIP Services Manager. • Satisfies miscellaneous guest complaints, referring to the appropriate supervisor when necessary. • Assists guests with reservations for restaurants, hotels, and off-site events. • Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork. • Augments special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, and personal notes, whenever possible. • Contacts selected players by telephone and other means to inform them of special events with goal of incenting a future visit and subsequent gaming revenue. • Records information on new guests and updates computer files as needed. • Becomes familiar with the Marketing and Promotional activities, Casino Cage, Credit and other departments throughout the casino, providing assistance and guidance to guests, as necessary. • Compiles guest feedback and informs management of findings on a regular basis. • Works to develop premium casino players for the benefit of the property and maintains professional relationships with the same to maximize profitability and guest service expectations. http://www.casinocareers.com/jobdetails.cfm?jobid=28850 http://www.casinocareers.com/jobdetails.cfm?jobid=28851 Wed, 16 May 2012 19:00:00 GMT Join the Atlantis Team!The Casino Shift Manager is the Acting General Manager on Duty and performs numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable. Must be able to identify and correct daily operational deficiencies to achieve this service; such as: Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands. Identify signage problems and notifying proper departments to correct. Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service. AssistManagers and Supervisors to ensure that the operation is being managed in accordance with company standards. Maintain an active presence on the casino floor at all times. The Casino Shift Manager will create a friendly work atmosphere and communicate an OPEN DOOR policy to all Team Members to resolve disputes in a timely manner. The Casino Shift Manager must also exhibit a positive and professional attitude with guests and Team Members. The Casino Shift Manager will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, reviews available documentation and/or create documentation concerning the incident. Provide regular communication with all levels of management, provides recommendations on improving the effectiveness of the resort operation. http://www.casinocareers.com/jobdetails.cfm?jobid=28851 http://www.casinocareers.com/jobdetails.cfm?jobid=28781 Wed, 16 May 2012 19:00:00 GMT Position Purpose Scope Responsible for managing a shift of a very large scale, 24 hour casino beverage department Optimizes profitability by accurately scheduling and controlling daily labor expenses Motivates front line staff to deliver consistently great guest service, team work and camaraderie Orders inventory and supplies in accordance with standard procedures Establishes standards for the development and growth of the team, sales and profitability Manages in accordance with established company standards, policies and procedures and the collective bargaining agreement Optimizes profits by controlling beverage and labor costs Participates in the recruitment, selection, recommendation for hire and training process for new employees Increases sales by implementing marketing programs, and Resolves employee and system issues quickly, effectively, fairly and consistently Develops front line employees for promotional opportunities Essential Functions and Responsibilities All functions and responsibilities executed per department specifications Recruits, interviews, recommends for hire and trains Bartenders, Bar Backs, Bar Porters and Cocktail Servers Builds great teams by implementing training programs for new hires and existing employees Participates in the employee orientation process Maintains and strives to exceed departmental qualitative and quantitative service standards Develops initiatives to build sales, cover counts and increase profitability Works hands on, supervising daily front of house operations Participates in analysis of monthly financial reports and determines reasons for variances Creates efficient, fair schedules and station rotations that optimize the guest experience while controlling labor expense Regularly uses computer systems including, not limited to network-based point of sale systems, inventory control, time attendance and Microsoft Office software (email, Excel, Word, internet) Ensures operational adherence to budget guidelines through proven revenue expense management techniques Participates in employee coaching and counseling sessions Ensures consistent, fair and timely adherence to company and departmental policy procedures Resolves guest disputes and creates guest opportunities Maintains and inspects operational areas for compliance with Pennsylvania Department of Agriculture Department of Food Safety and Sanitation, OSHA and company guidelines for health and safety Orders service ware, small wares, beverages, laundry linen, front of house foods and other essential operating materials Monitors food, beverage, labor supply cost control systems Writes employee relations, engineering, security and other types of reports as requested Supervises private functions, banquets and special events Constantly monitors and works to improve quality of products and service offered Serves as liaison between the Beverage Manager and front line employees Checks in daily inventory orders and resolves shortage issues with the Warehouse and vendors Conducts monthly inventories Suggests marketing and promotional ideas to enhance business in the department Works with senior management to develop and implement new menus, specials and special event functions Tracks employee adherence to time and attendance policies Writes and issues introductory and annual employee evaluations and action plans Tracks employee compliance with required work authorization cards Responds to unusual events or circumstances requiring high level management attention Non-Essential Knowledge and Skills Requirements Provides managerial coverage to other food beverage areas Other tasks as requested by senior management http://www.casinocareers.com/jobdetails.cfm?jobid=28781 http://www.casinocareers.com/jobdetails.cfm?jobid=28782 Wed, 16 May 2012 19:00:00 GMT FUNCTION The Slot Technician is responsible and accountable for repairing and maintaining slot machines. Deals directly with Iowa Racing and Gaming officials to ensure proper regulation and function of slot machines. Provides courteous and timely service to all guests while performing maintenance and repairs. ORGANIZATIONAL RELATIONSHIPS Primarily reports to the Slot Technical Manager, Slot Manager, and also has reporting responsibilities to Iowa Racing and Gaming officials. SPECIFIC DUTIES AND RESPONSIBILITIES Maintain, repair, install, move, and test slot machines, slot systems, and progressive systems to ensure proper functionality. Address and resolve machine related patron issues in a prompt, courteous and professional manner. Review, interpret, and verify pay tables, settings, and jackpots of established amounts. Interpret accounting and communications systems as related to proper machine functionality. Perform assigned tasks in compliance with applicable federal, state and local regulation. Other duties as assigned. METHODS OF ACCOUNTABILITY Ability to maintain strict confidentiality relative to financial data and casino policies. Ability to abide by the Key Control Policies and Procedures. Ability to abide by and perform duties in compliance with applicable federal, state and local regulation. Through various oral and written reports to the Slot Technical Manager and Slot Manager. Through achievement of performance goals. STANDARDS OF PERFORMANCE Individual Proficiencies Troubleshooting abilities demonstrated in identifying the cause of a malfunction. Repairing abilities demonstrated by returning a machine or part back to proper functionality. Public relations and customer service skills. Oral and written communication skills. Job Performance Effective troubleshooting. Initiative. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. WORKING ENVIRONMENT AND CONDITIONS Office environment. Casino environment exposed to smoke, bright lights, and noise. May include boat and/or floating barge. Often enclosed, compact, limited, and tight spaces. EQUIPMENT AND TOOLS Common tools Computer Radios Soldering iron Lifts and hand carts Volt meter Precision tools http://www.casinocareers.com/jobdetails.cfm?jobid=28782 http://www.casinocareers.com/jobdetails.cfm?jobid=28783 Wed, 16 May 2012 19:00:00 GMT Position Purpose Scope Provides safe, courteous, fun legal direct sales and service of alcoholic and non-alcoholic Beverages to guests in the casino bars, restaurant bars, service bars, bowling alley bar, banquets, special events or any other beverage service opportunity area stipulated by management Maintains a clean work area in accordance with established standards and procedures Properly processes cash, comp, credit card and other transaction types Essential Functions and Responsibilities All functions and responsibilities executed per department specifications Performs daily set up of bar areas Use departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards Inserts necessary chemicals, detergents and additives to ware washing machine chemical supply systems Informs management of any product shortages, equipment failures or staffing issues in a timely manner Cleans front and back bar counters, shelving, refrigerators, other equipment and floors Cleans Beverage department glasses using mechanical ware washing equipment Stocks jockey boxes and beverage dispensing machines with product and operating supplies in order to properly serve guest Greets guests with a smile, friendly manner and a polite salutation Checks guest identification to ensures guests are of the legal age to be in casino areas and/or purchasing alcoholic beverages Takes guest order, suggestively selling non-comp beverages and repeats order back to the guest in order to ensure clarity Requests proper payment from guest where applicable Uses point of sale system to enter all orders Prepares and assists other team members in the preparation of non-alcoholic and alcoholic beverages with proper garnishes Adheres to all check settlement and food beverage control procedures Communicates with Beverage Servers and Bar Backs in order to complete the order production cycle Delivers beverages to guests at the bar and delivers change and/or receipts where applicable Uses approved measuring devices for the dispensing of all spirits Maintains departmental standards of attentive service and comp and cash sales averages Adheres to all state and local laws referencing the service of food beverage Entertains guests through polite, professional, friendly conversation Adjusts television channels and volumes at bars per departmental spec Completes daily side work and product requisition Monitors the alcohol consumption of guests being served and determines potential intoxication levels of guests Removes soiled glassware and disposables from bar tops and returns it to the bar for disposal and/or cleaning Works special event functions selling beverages Mechanically washes beverage department glassware Ensures a safe and sanitary work environment for self and others Ensures compliance to all company, Washington County and OSHA rules and regulations as they pertain to the position Uses chemicals, soaps and detergents Cleans beverage dispensing equipment including but not limited to beverage guns holsters, beer faucets hot beverage machines and any other beverage equipment assigned Trains Bar Backs and newly hired Bartenders to follow departmental policy and procedures Burns ice from service wells Performs other general equipment and supply cleaning, polishing and organization tasks as assigned Maintains clean, well-groomed appearance Maintains sanitary personal hygiene Answers guests questions and informs them about departmental casino promotions, upcoming events and property features Assists guests with basic gaming related questions Empties and cleans ashtrays Completes all other job related duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28783 http://www.casinocareers.com/jobdetails.cfm?jobid=28784 Wed, 16 May 2012 19:00:00 GMT Position purpose scope: Produces high quality hot and cold ala carte food in flavor, presentation, and proper temperatures. Utilizes superior sanitation practices, and culinary skills in menu preparation, production, specifications, and standards in a high volume kitchen. Produces ala carte menu items according to guests request ( micros) with-in the time standards set for the specific meal period. Works in a very fast paced, high volume, eclectic environment with frequently changing menus and specialty requests Essential Functions and Responsibilities: Maintains production, time/temperature and waste and any other assigned production charts Stocks and rotates product using proper FIFO techniques Stores all foods at correct temperatures Dates and labels all food items Uses knife skills to prepare raw ingredients Utilizes ovens, slow cookers, grills, griddles, broilers, deep fryers, braisers, steam jacketed kettles, ranges, salamanders, steamers, combi-ovens, electric slicers, knives, steam tables and other equipment for food preparation Prepares hot and cold food items to according to established departmental specifications Prepares and presents all menu items in accordance with departmental standards Utilizes departmental standard cooking techniques to ensure proper product results Stocks production area for efficient daily operation Prepares large and small batch recipes as assigned Demonstrates proper Garnishing techniques in the preparation and presentation of all ala carte menu items Prepares food for the utilization by teammates in the production of ala carte and special event type foods Acts in a friendly and professional manner to guests and co workers Maintains a clean, neat and sanitized work area Sets up and stocks work station in a self motivated manner Presents a professional, neat and clean appearance at all times Cleans and organizes kitchen areas, including storing incoming goods, sweeping, mopping scrubbing as assigned Reports daily advanced product needs with complete product requisitions based on accurate department needs Provides feedback to Chefs on quality of incoming goods Provides guests feedback regarding food and other issues to management Reports product shortages, equipment issues and safety concerns to Chefs immediately Sets up, cleans and maintains special event food areas as assigned. Works live action food stations, (carving, sauting and other culinary techniques) provided for guests Interacts with guests, producing special requests, answering questions and providing guidance for food choices Assists Chefs with other tasks as assigned Accurately labels food on display for guests Possesses excellent communication skills, ability to interact with guests in a professional, personable manor is essential Maintains a clean uniform at all times when in the performance of executing a chef attended action station Able to work at a very fast pace, and adheres to production goals and guidelines Other tasks as assigned by management Works in High Limit lounge, banquet areas, special event functions, indoors, outdoors and off-property events as assigned Non-essential: Provides feedback to Chefs on guest food concerns Communicates ideas to Chefs about methods for better utilization and product planning Assist Chefs with on and off property special events http://www.casinocareers.com/jobdetails.cfm?jobid=28784 http://www.casinocareers.com/jobdetails.cfm?jobid=28596 Wed, 16 May 2012 19:00:00 GMT Summary: Responsible for the day-to-day operation of the slot machines floor. This individual supervises the operation of the Slot Department on an assigned shift, while monitoring the performance of subordinates. The Slot Shift Manager resolves Slot Departmental issues that may arise. Major Responsibilities/Activities: Monitors team performance, ensuring adherence to all casino policies and procedures. Prepares daily and weekly schedules for all Slot Department Team Members. Supervises Slot Floor Attendants and Slot Shift Supervisors. Trains and evaluates Slot Department employees. Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public and casino integrity. Acts as a host, explaining slot machine details to employees and guests. Assists in the development and implementation of Slot Department policies and procedures. Approves jackpots from $5,000 to $25,000. Reviews daily and monthly reports providing written explanations for any unusual gaming machine statistical fluctuations in hold percentage. Assists in determining types, location, denomination and number of slot machines on the floor. Assures proper documentation of currency transaction reporting paperwork as required by federal regulation (Title 31). Maintains good working relationships with all Team Members. Supervises temporary and permanent removal of funds from slot machines. Ensures guests receive excellent service. Complete schedules for Floor Attendants and Slot Shift Supervisors. Respond to and address guest disputes or issues. Ensures slot money banks (pouches) are accurate and accounted for. Responsible for issuing and collecting keys for Floor Attendants, Technicians and Supervisors. Drafts and issues team member Performance Evaluations. Reviews and approves paid time off requests. Other managerial duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28596 http://www.casinocareers.com/jobdetails.cfm?jobid=28652 Wed, 16 May 2012 19:00:00 GMT REPORTS TO: EGD Manager SCOPE OF POSITION: The EGD Assistant Manager will assist in the supervision, administration and coordination of the day to day E.G.D. (Electronic Gaming Device) operations. DUTIES AND RESPONSIBILITIES: The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary. Requirements for this position are necessary for us to reach our fullest potential in providing a superior entertainment experience to our guests. Performs all functions in accordance with applicable laws and gaming regulations, the mission statement, and objectives of the Kickapoo Lucky Eagle Casino as well as the Gaming Commissions established policies, procedures, and controls. Recommends and implements strategies to improve service levels in efforts to expand guest return visits and attendance to increase E.G.D profits Assists in the development, implementation, management and monitoring of the E.G.D Department budget. Develops and achieves the goals and objectives of the EGD department. Ensures all department facets and employees perform to optimum levels of accuracy and in a timely manner to meet deadlines. Completes tasks with minimal supervision and within deadlines. Follows through with employees on their assigned tasks to insure completion. Responsible for maintaining records of all Electronic Gaming Devices. Responsible for Departments compliance with specifications required by the TICS, and MICS. Provides reports or responses to all levels of Management as necessary or requested. Identifies staff development needs and is responsible to ensure all EGD staff are trained on current and new technology relating to E.G.D machines, KLEC Policies or Regulations, Establishes internal operating procedures necessary to protect Tribal assets, customers and casino employees. Establishes, develops, and maintains effective business relationships with all levels of management and EGD vendors. Monitors, witnesses or authorizes E.G.D prize payments and is responsible for ensuring paperwork is complete in accordance with procedure. Attends and participates in required training as determined. Assists in the completion of floor projects or machine testing as needed. Performs additional duties and responsibilities as deemed necessary or assigned by the EGD Manager, Director of EGD, Assistant GMs, or General Manager. http://www.casinocareers.com/jobdetails.cfm?jobid=28652 http://www.casinocareers.com/jobdetails.cfm?jobid=28698 Wed, 16 May 2012 19:00:00 GMT Summary The Entertainment Tech Manager directs the technical AV activities property wide including; theatrical technical activities (concerts), multiple digital signage systems; background music systems; overhead announcements, scenting systems, and banquet AV. The Entertainment Tech Manager provides a single point of contact for all departments with AV requirements. Essential Duties and Responsibilities include the following. Other duties may be assigned. Direct all AV operational and production aspects of hotel, casino and venue entertainment property wide. This includes day-to-day technical operation and quality assurance of all AV operations. Direct, manage, and supervise activities of the Entertainment Technicians. This includes training, performance review, scheduling, payroll, show quality and performance evaluations. Determine and meet the technical requirements of 80+ touring performers each year in our entertainment venue. Create and deploy custom video content to four separate (Slots, Marketing, Table Games, and FB) digital signage systems on-property. Manage and maintain those systems. Administrative responsibilities including development and administration of departmental budget and entertainment component of marketing plan. Provide appropriate AV technical knowledge and services for multiple tribal events and CCCR banquet activities. Provide AV technical advice for equipment procurement and property development. http://www.casinocareers.com/jobdetails.cfm?jobid=28698 http://www.casinocareers.com/jobdetails.cfm?jobid=19660 Wed, 16 May 2012 19:00:00 GMT SUMMARY Provides a safe environment for guests and employees by performing the following duties outlined below. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Attends security briefings and meetings. Patrols the premises on foot and/or for extended periods in a vehicle and reports observations to the on-duty Security Supervisor. Maintains current knowledge of all Security Department policies and procedures. Observes the premises and reports observations to the on-duty Security Supervisor. Informs the on-duty Security Supervisor of all incidents and/or conditions that are out of the ordinary. Prepares written reports as directed by the on-duty Security Supervisor. Performs currency transports in accordance with casino procedures. Maintains a professional appearance. Communicates with other security personnel via two-way radios, using establishes 10-codes. Answers questions or inquiries from patrons. Walks/runs short to moderate distances in foot pursuits, as well as climb stairs, fences, and ladders while jumping and dodging obstacles. Lifts, carries, drags, and pulls, people and/or heavy objects. Required to apply force with aggressive subjects for short and moderate durations with the use of restraining devices and using hands and feet for self-defense. Performs other duties as assigned by an immediate supervisor or manager. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. http://www.casinocareers.com/jobdetails.cfm?jobid=19660 http://www.casinocareers.com/jobdetails.cfm?jobid=19661 Wed, 16 May 2012 19:00:00 GMT ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Create and ensure a fun-filled, sophisticated and exciting environment where the flawless delivery and execution of service excellence is paramount. Ensure all customer contact is courteous, informative, individualized and thorough. Deliver exceptional upscale customer service to VIP guests, clearly setting them above the rest, while providing superior customer service to all guests both external and internal. Responsible for welcoming casino resort guests in an elegant, professional and friendly manner. Learn the habits and preferences of repeat and VIP guests, and use such knowledge to enhance guest experience beyond expectations. Transport guest luggage and belongings to appropriate accommodations after registration process is complete, and room is ready to occupy. Pick up guest luggage and belongings upon departure, transport to guest vehicle or deliver to luggage room for storage; properly, clearly, and accurately tag luggage. Inform guests of casino and resort facilities and services available using prescribed terminology and script. Assist guests with room changes and maintain room key security. Accurately and carefully load and unload tour, group, junket etc. luggage and items. Ensure all luggage is properly tagged, accounted for, and delivered. Responsible for storage and retrieval of luggage as assigned by the Bell Captain. Report discrepancies, problems or potential improvements to your supervisor immediately. http://www.casinocareers.com/jobdetails.cfm?jobid=19661 http://www.casinocareers.com/jobdetails.cfm?jobid=19663 Wed, 16 May 2012 19:00:00 GMT Summary Ensure the highest level of quality preparation and presentation in all Cache Creek outlets as well as banquets and special parties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Promote Cache Creek Casino Resort in a positive manner. Assign tasks to employees with approval of Sous Chef or Lead Cook. Prepare cold food sandwiches, salads and dressings. Basic vegetable prep, slicing, dicing, and proper handling. Preparation and handling of meat, fish, starches etc. Basic hot food preparation. Work basic frying, grilling, baking, roasting and poaching techniques. Saucier, butter sauces and all other sauces. Prepare all necessary menu items, including soups and sauces as directed by the Lead Cook or Sous Chef. Employee Dining Room cooking, salad bar setup. Basic garde manager. Keep recipe cards and setup documentation. Follow recipe cards exactly. Setup mise en place for the station. Setup buffet stations and perform carving, stir fry or other designated function at that station. Check the preparation of food, insuring the highest standards of culinary quality. Maintain schedules of soups and buffet menus. Time the cooking of foods to insure the buffet will open on time. Check the quality and temperature of food, insuring consistency and standards are met. Help other cooks as needed. Contributing to the work environment of teamwork. Assist with banquets and special parties. Be cost conscious. Rotate food in coolers, dry storage and personal mise en place to insure freshness and reduce waste and spoilage. Keep work areas and refrigerators clean and orderly at all times. Clean, care for and store all equipment. Clean cooking surfaces. Report all faulty equipment and unsafe conditions. Help train new subordinate kitchen employees in their responsibilities, basic knowledge, skills and organization of kitchen. Contribute a list of needed items to the daily food order. Discuss daily events and production schedule with Sous Chef. Make suggestions to improve the quality of food production and presentation. Communicate effectively with both front of the house and back of the house staff. Comply with all Cache Creek Casino Resort policies and procedures http://www.casinocareers.com/jobdetails.cfm?jobid=19663 http://www.casinocareers.com/jobdetails.cfm?jobid=19882 Wed, 16 May 2012 19:00:00 GMT SUMMARY The top priority of the Parking Operations Supervisor is to assure a superior guest experience for all patrons utilizing the parking facilities of the casino. This position is responsible for the operations of all aspects of the parking department during their assigned shift and directly supervises Valet Parking Attendants and Shuttle Drivers. The Parking Operations Supervisor plays a key role in achieving the service goals of Cache Creek. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Supervises and participates in all functions of the Parking Operations Department to ensure maximum and efficient utilization of CCIBC parking facilities. Controls and ensures consistent standards performance. Develops work schedules to ensure adequate coverage of business needs and delivery of exceptional guest service. Ensures that guest service programs are in place and performed on assigned shift. Ensures that all of the company policies and procedures are adhered to. Assures safety and security policies and procedures are consistently followed. Ensures shift operates in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction. Performs proper hiring, firing, and training of all department personnel in conjunction with department manager. Submits required reports to the department manager and to division Vice President as requested. Maintains positive, friendly, and caring attitude with arriving and departing guests, department personnel, colleagues, and other property personnel. Actively, openly, and continuously communicates with guests, prospective customers, and employees. Execute regular training and development of the team to ensure consistent delivery of high quality guest care. May be required to drive patron or CCIBC vehicles. May be required to assist other departments within the division. SUPERVISORY RESPONSIBILITIES Directly supervises approximately 10 employees in Valet and Transportation. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=19882 http://www.casinocareers.com/jobdetails.cfm?jobid=20213 Wed, 16 May 2012 19:00:00 GMT Summary Top priority of the Limousine Driver is to ensure superior service for our valued guests. Limousine Driver is expected to be friendly but professional, tactful, efficient and to exceed our guests expectations while safely transporting our valued guests. Essential Duties and Responsibilities include the following. Other duties may be assigned. Providing exceptional warm welcome and farewell to guests. Delivering prompt and courteous service. Opening doors with a smile and helping guests with their belongings. Establishing eye contact while using guests names. Maintains proper posture and appropriate appearance at all times. Ensuring to meet pick-up times and deadlines. Making sure to be punctual at all times. Willingly answering questions and/or assisting our guests. Following department and company operating policies and procedures. Knowing routes, roads, highways and towns within 100 miles to Cache Creek Casino Resort. Maintaining proper interaction with guests, co-workers and supervisors. Exercising proper care of company vehicles and their contents as well as completing accurate vehicle inspections. Complying with safety policies and procedures. Exercising proper security of guests belongings. Ensuring limousines are spotless at all times. Maintaining proper stock of amenities as well as beverage items. Willingly accepting assignments and coaching. Communicating problems to supervisors and willingly taking part in solving the issues. Complying with department's appearance standards. Exhibiting appropriate demeanor when interacting with co-workers, superiors and/or guests. Practicing safe driving techniques, obeying speed limits, signs, and all relevant traffic rules. Limousine driver may be required to work in different positions within Parking Operations Department which may include but not limited to operating company vehicles other then limousines, guest vehicles, working as a parking attendant or shuttle driver. http://www.casinocareers.com/jobdetails.cfm?jobid=20213 http://www.casinocareers.com/jobdetails.cfm?jobid=21545 Wed, 16 May 2012 19:00:00 GMT Summary Executing and promoting casino and property promotions, encouraging customer participation and bringing excitement, activity, and celebration to the casino floor. Essential Duties and Responsibilities include the following. Other duties may be assigned. Assists with executing drawings, promotions, slot tournaments, and awarding prizes. Occasionally vocalizes promotional announcements. Generates excitement and celebrates promotions. Gathering Cache Club sign-ups on property and off property when needed. Promoting Cache Creek on property and at off property events. Assists with concerts, special events and Club 88 events. Distributes promotions collateral on and off property. Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. http://www.casinocareers.com/jobdetails.cfm?jobid=21545 http://www.casinocareers.com/jobdetails.cfm?jobid=22270 Wed, 16 May 2012 19:00:00 GMT Summary The Casino Bus Representative provides superior guest service to our bus patrons. Issues promotional offers and makes sure the guest has adequate information and assistance when arriving. Essential Duties and Responsibilities include the following. Other duties may be assigned. Handles the day to day operations of daily charter bus arrivals including, greeting the guests, completing daily paperwork, and data entry. Oversee all the bus activities on assigned shifts. Prepare and balance daily paperwork. Provide general information to the public regarding transportation policies and bus schedules. Perform assigned duties as a Cache Club Representative when needed, including special events. Give outstanding customer service to all patrons. Ensure all information is entered correctly into the database. Responsible for balancing the paperwork and daily coupons. http://www.casinocareers.com/jobdetails.cfm?jobid=22270 http://www.casinocareers.com/jobdetails.cfm?jobid=10195 Wed, 16 May 2012 19:00:00 GMT SUMMARY Responsible for implementing all tasks and assignments as directed by the Slot Repair Manager and/or the Slot Director. Works in coordination with the Slot Shift Manager to insure maximum customer service at all times as well as reporting any unusual problems or situations to the Slot Repair Manager and/or Slot Director. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Insures compliance of all policies and procedures implemented by the Slot Department and the Company. Provides evaluations/disciplinary actions to shift employees as needed. Maintains the highest professional standards at all times and by example insures all shift employees do the same. SUPERVISORY RESPONSIBILITIES Directly supervises 5 to 8 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=10195 http://www.casinocareers.com/jobdetails.cfm?jobid=24304 Wed, 16 May 2012 19:00:00 GMT Summary Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. Promote Cache Creek Casino Resort in a positive manner. Greet Guests in a friendly and courteous manner and explain all special promotions. Take orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks. Input orders into point of sale system to inform bartender an order was placed. Replenish beverages as requested, frequently checking back with Guest to inquire about satisfaction. Utilize Cocktail Server's Call List; maintain housekeeping in designated working area. Check and maintain proper setup and cleanliness of service station before, during and after shift. Maintain cleanliness of Guest areas at all times including removing empty glasses/bottles and cleaning ashtray. Respond to guest inquiries regarding casino features, services and assistance. Provide clear and understandable directions to Casino Resort facilities and nearby attractions. In beverage outlets, present the Guest with the check promptly, thanking them and inviting them to return. May be required to work special events such as banquets, concerts, et. Ability to effectively deal with internal/external customers, some of whom will require patience, tack and diplomacy to defuse anger, collect accurate information and solve customer concerns within Casino Resort guidelines. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=24304 http://www.casinocareers.com/jobdetails.cfm?jobid=28828 Wed, 16 May 2012 19:00:00 GMT Responsible for management of 7 day, 24 hour Poker Room operations. Responsible for ensuring compliance with Sac Fox Gaming Commission and State requirements and successful overall performance of Poker Room. SPECIFIC RESPONSIBILITIES: Supervise Poker Room. Formulate, develop and enforce departmental manuals for employee performance, outlining job responsibilities, policies and procedures. Oversee profitable performance of Poker Room operations. Maintain a high degree of customer service. Establish and maintain compliance with annual fiscal budgets for areas of responsibility. Perform other related duties as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28828 http://www.casinocareers.com/jobdetails.cfm?jobid=28829 Wed, 16 May 2012 19:00:00 GMT The Software Developer is an individual who is goal oriented, career minded and looking for an opportunity to grow and excel. The Software Developer is directly responsible for the management of all phases within the software development process. This position requires an expert level understanding of front end application development as related to the integration of relational database models. ESSENTIAL DUTIES Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed, and other duties may be assigned. Front end graphical user interface design. Integration of custom written software with existing Microsoft SQL Server database systems. Ability to integrate custom written software with Microsoft Active Directory network security model. Mobile application development for integration of core business systems and mobile device infrastructure. Ability to work closely with the Database Administrator on a project level. Software testing and quality assurance. Assist end users with data analysis and reporting as needed. Ability to work in a liaison relationship with outside vendors in a multitude of complex system environments. http://www.casinocareers.com/jobdetails.cfm?jobid=28829 http://www.casinocareers.com/jobdetails.cfm?jobid=28830 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY: The Manager will be responsible for all Marketing areas. The Marketing Manager will be responsible for performing outside sales and promoting the Casino. The Marketing Manager will perform duties within the guidelines of the Coyote Valley Casino policies and procedures, Internal Control Standards and objectives, in accordance with the Mission, Vision, and Values of the Coyote Valley Casino. Reports to the General Manager ESSENTIAL FUNCTIONS AND RESPONSIBILITIESinclude the following. Other duties may be assigned: 1. The Manager is primarily responsible for all marketing, advertising, and community outreach functions of the Casino. 2. Oversee effective recruitment, hiring, training, recognition, coaching, terminations and other personnel related issues. 3. Ensures proper staffing levels in order too provide a high level of service with minimum labor hours. 4. Communicate regularly with employees and keep them informed on all casino activities and events. 5. Perform payroll duties including submitting timecards/sheets to the payroll department in a timely manner and maintaining accurate and up-to-date attendance records and personnel files. 6. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees. 7. Candidate must have good organizational and clerical skills and have working knowledge of various computer software programs. 8. Must possess an understanding of legal ramifications and implications of various employee and customer actions. http://www.casinocareers.com/jobdetails.cfm?jobid=28830 http://www.casinocareers.com/jobdetails.cfm?jobid=28831 Wed, 16 May 2012 19:00:00 GMT As a Banquet Chef, you will support and assist the Executive Chef in the oversight of the banquet kitchen operation. Responsibilities include, but are not limited to, assisting in the preparation of food items for all Banquet meals, hiring, training, scheduling, and directing Banquet culinary staff; visually inspecting all food products to be served to ensure they all meet the quality standards set out by departmental and resort management. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen, and storage areas while minimizing waste and maximizing cost/production ratio. http://www.casinocareers.com/jobdetails.cfm?jobid=28831 http://www.casinocareers.com/jobdetails.cfm?jobid=28832 Wed, 16 May 2012 19:00:00 GMT Summary of Position: Responsible for directing and supervising activities of the Surveillance operations and personnel. Coordinates and participates in the observation and recording of gaming activity to help safeguard casino assets and provide a safe environment for patrons and employees. Regulates adherence to all regulatory, departmental, and casino policies and procedures, including the tribal internal control standard (TICS) and minimum internal control standard (MICS). Job Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Adheres to all CNGC policies and procedures. Fosters and maintains positive staff relations. Develop CNGC policy, procedures, and regulations to ensure compliance with tribal, federal, and state regulations and laws. Maintains communication between the Surveillance Personnel and the Executive Director and the Gaming Commission. Immediately reports suspicious or unusual activities to the proper Supervisor, Manager, General Manager, and/or Executive Director Maintains all department files. Maintains proper equipment inventory levels Reviews and participates in all investigations performed by Surveillance Technicians, CNGC, and Casino Management. Collects information from Surveillance Personnel and compiles into reports for review by the Executive Director and/or the Casino Management. Maintains communication between the Executive Director and the Casino Management regarding compliance issues. May perform functions of subordinate positions as required and other duties as directed by the Executive Director and the Gaming Commissioners and Agents. Ability to analyze and interpret numerical data, including statistical information. Must have working knowledge of Casino games offered and house rules. Must have working knowledge of casino departmental policies and procedures, including the tribal internal control standard (TICS) and minimum internal control standard (MICS). Supervisory Duties and Responsibilities: Responsible for the overall direction, coordination, and evaluation of CNGC Surveillance department. Manages all employees assigned to the CNGC Surveillance Department. Monitors performance of subordinates, ensuring adherence. Responsible for the scheduling of direct reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in interviewing, hiring, orienting, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Working Environment and Conditions Performs duties in a well lighted, ventilated and temperature controlled office environment. Extensive computer use. Gaming floor environment including flashing lights, frequent loud noises and cigarette smoke. Must be willing to work any hours and/or shift, as assigned, according to business needs. Licensing Requirements: Must be able to obtain and maintain a Comanche Nation Gaming Commission (CNGC) Key License. Confidentiality All CNGC employees must abide by Commission confidentiality policies. The release or divulging of any information obtained during the course of the job will be considered a breach of confidentiality and will be cause for immediate termination. Disclaimer and Conditions of Employment The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All CNGC employees are responsible to ensure that their designated operations are in compliance with Tribal polices, IGRA, State compact and Tribal gaming regulations. Conditions of employment with the CNGC include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period. Candidates for this position will be required to have dependable transportation available to them. CNGC is an at-will employer. http://www.casinocareers.com/jobdetails.cfm?jobid=28832 http://www.casinocareers.com/jobdetails.cfm?jobid=28833 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for the efficient operation of the Security Department in accordance with the propertys established policies, procedures and controls. Responsible for the successful overall creation, implementation and direction of all Risk Management programs on property including the Workers Compensation program in an attempt to limit the companys liability while providing adequate protection of life and property to guests and employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: Acts as the representative of the property, interacting with guests and employees in a courteous professional manner; Implements departmental and property procedures, then trains, schedules, supervises and evaluates the Shift Supervisors and Security Officers in the department; Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports; Acts as a representative of the company in managing claims for personal injury, property loss and theft, handling questions and demands promptly and courteously; Implements procedure manuals and is responsible for the documentation of all information and the maintenance of all statistical reports; Conducts weekly inspections of the entire property, identifying potential safety risks in an effort to eliminate hazardous or dangerous conditions; Follows up on all safety-related incidents and determines probable cause and remedies, assists with the completion of and/or investigation into incident reports; Represents the property in any litigation for which the property is a named party; Informs insurance carriers of incidents likely to exceed the deductible, and supplies reports concerning same; Negotiates fair settlements with claimants; Prepare various reports for appropriate department heads on the status of claims, whether property claims or Workers Comp.; Serves as a member of the safety committee and attends monthly meetings; Assists in safety training activities for employees; Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports. http://www.casinocareers.com/jobdetails.cfm?jobid=28833 http://www.casinocareers.com/jobdetails.cfm?jobid=28834 Wed, 16 May 2012 19:00:00 GMT Summary of Position: Responsible for coordination, evaluation, processing, and reporting of licensing and background investigation activities. Job Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Adheres to all CNGC policies and procedures Conducts background investigations for employees and vendors to determine suitability Process license applications, photographs, fingerprinting, and issuance of badges Verifies applicants background which includes, but is not limited to the following: prior gaming license, employment history, residence history, criminal records, and personal references Prepares Investigative Report to submit to NIGC for applicant license Prepares applicant license file Assign badge number and update license database Print and distribute gaming commission badges Maintains open line of communication between the Human Resource department of the casino regarding the status of individual license and permit status Provide license verification to other Gaming Commissions as requested Prepares files on applicants for appeal hearings to be conducted by the Gaming Commission Perform functions of subordinate positions as needed Working Environment and Conditions Performs duties in a well lighted, ventilated and temperature controlled office environment. Extensive computer use. Licensing Requirements: Must be able to obtain and maintain a Comanche Nation Gaming Commission (CNGC) Key License. Confidentiality All CNGC employees must abide by Commission confidentiality policies. The release or divulging of any information obtained during the course of the job will be considered a breach of confidentiality and will be cause for immediate termination. Disclaimer and Conditions of Employment The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All CNGC employees are responsible to ensure that their designated operations are in compliance with Tribal policies, IGRA, State compact and Tribal, Federal, and State gaming regulations. Conditions of employment with the CNGC include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period. Candidates for this position will be required to have dependable transportation available to them. CNGC is an at-will employer. http://www.casinocareers.com/jobdetails.cfm?jobid=28834 http://www.casinocareers.com/jobdetails.cfm?jobid=28835 Wed, 16 May 2012 19:00:00 GMT REPORTS TO: Director of Finance SCOPE OF POSITION: Manages accounting, revenue auditing, accounts payable, payroll, drop and count team, and revenue analyst functions. Ensures these areas are equipped with adequate equipment, training and support. Ensures the balance sheet reconciliation schedules and financial statements are accurately prepared each month. Ensures all tax and recurring payments are made accurately and in a timely manner. DUTIES AND RESPONSIBILITIES: Manages the Payroll Clerk I, Revenue Audit Supervisor, General Accounting Supervisor, Revenue Analyst, and the Drop/Count Team Supervisor. Reviews and approves all changes to personnel, evaluations, and pay rate changes. Maintains the Casinos system of accounts, and ensures accurate, documented and timely recording of all transactions income, expense, assets, liabilities and owners equity. Ensures all of the monthly account reconciliations to the general ledger are prepared accurately. Prepares, reviews and approves journal entries, the general ledger account coding ensuring that all entries are supported by appropriate supporting documentation. Responsible for tax compliance with all federal, state, local, and tribal regulatory agencies, including the preparation of applicable remittances and returns. Reviews the fixed assets listings each month to ensure it is accurate and contains only assets that are still in service or on site and is depreciating assets at the approved rates. Provides account schedules, analysis, etc. to the independent CPA firm representatives, IRS representatives or other agency representatives in coordination with Director of Finance. Responsibilities include training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28835 http://www.casinocareers.com/jobdetails.cfm?jobid=28836 Wed, 16 May 2012 19:00:00 GMT Walk through the doors of Fantasy Springs Resort Casino and youre immediately transported to a world of elegance, exciting ambience and good luck. This award-winning casino in the Palm Springs area is home to 2,000 of the hottest slots and video poker, 40 table games, the action-packed casino-floor Springs bar, friendly hosts and dealers, and the Fantasy Rewards Club offering guests the best perks and rewards of any desert casino. Fantasy Springs offers world-class gaming at a desert oasis setting, close to anywhere in southern California.These are just a few of the things that make Fantasy Springs Resort Casino a premier gaming destination in Southern California. We currently have an opening as a Beverage Manager who will lead a group of employees in a manner which ensures delivery of World Class customer service, award winning beverage product and an entertaining environment that blends together to create a seamless experience resulting in increased customer loyalty real revenue growth and improved operating margins. Must be able to Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning. RESPONSIBILITIES: Show strong leadership skills and ability to lead a team. Work with people of diverse backgrounds and experience. Directs and organizes the activities of the team to maintain high standards of beverage quality, presentation, creativity, consistency and service. Interview, hire, train, recommend evaluations, resolve problems, and provide open communication. Develop, implement and monitor schedules for the operation while maximizing service levels and achieving a profitable result. Implement effective control of food, beverage, and equipment and labor costs. Continuously evaluate the performance and encourage improvement of the employees in the department. http://www.casinocareers.com/jobdetails.cfm?jobid=28836 http://www.casinocareers.com/jobdetails.cfm?jobid=28809 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Sous Chef, the incumbent assists with preparation of foods in assigned kitchen outlet. All duties are to be performed in accordance with departmental and Seminole Casino Coconut Creek policies, practices and procedures, as well as within the framework and intent of the Seminole Casino Coconut Creek. http://www.casinocareers.com/jobdetails.cfm?jobid=28809 http://www.casinocareers.com/jobdetails.cfm?jobid=28810 Wed, 16 May 2012 19:00:00 GMT Job Summary: The Cage Shift Manager is responsible for supervising the cage personnel and the operation of all casino cage locations during a given shift. Responsible for the administration of Downstream Casinos Internal Control System, Check Cashing policy as well as company and departmental policies and procedures. The Cage Shift Manager is responsible for communicating pertinent information to all Cage Team Members and Management on a timely basis. The Cage Shift Manager is responsible for promoting outstanding guest relations and consistently presents a professional demeanor at all times. All functions are to be performed within the guidelines of the Downstream Casino Resorts policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, a Team Member must be able to perform each essential duty to standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions. Able to read and understand the Downstream Casino and Resort Internal Control System and Check Cashing policy. Responsible for multiple transaction recording and SAR activity. Knowledge of local jurisdiction and gaming laws (Federal and Tribal) as well as internal controls, policies and procedures. Demonstrates an understanding in all cage operations for each cage bank. Demonstrates the ability to identify and locate variances within the banks and the front line. Responsible for ensuring that employee records are maintained. Responsible for create employee scheduling for assigned shift. Responsible for monitoring employee schedules for call outs or unexpected business demands. Identifies, prioritizes and resolves problems which occur during the assigned shift and communicates important information to the Cage Manager, Shift Supervisors, Main bank cashiers and cage cashiers on an as needed basis. Demonstrates the ability to resolve guest disputes. Maintains a consistent and regular attendance record. Promotes positive guest relations through prompt, courteous, and efficient guest service with internal and external guest. Maintains a professional departmental, company and community reputation. Concisely communicates problems, ideas and concerns to management on a timely basis. Team Member is responsible for answering guest questions about Downstream property, as well as TGA questions regarding job specific. Demonstrates attention to detail and utilizes sound judgment in work situations requiring individual decisions. Demonstrates leadership by example and is hands on when business required. Must be flexible in scheduling. Responsible for all other duties as assigned. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Attends all necessary training meetings. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. Outstanding example of and a credit to Downstream Casino Resort http://www.casinocareers.com/jobdetails.cfm?jobid=28810 http://www.casinocareers.com/jobdetails.cfm?jobid=28811 Wed, 16 May 2012 19:00:00 GMT Job Summary: The Cage Shift Supervisor is responsible for supervising the cage personnel and the operation of all casino cage locations during a given shift. Responsible for the administration of Downstream Casinos Internal Control System, Check Cashing policy as well as company and departmental policies and procedures. The Cage Shift Supervisor is responsible for communicating pertinent information to all Cage Team Members and Management on a timely basis. The Cage Shift Supervisor is responsible for promoting outstanding guest relations and consistently presents a professional demeanor at all times.All functions are to be performed within the guidelines of the Downstream Casino Resorts policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Able to read and understand the Downstream Casino and Resort Internal Control System and Check Cashing policy. Responsible for multiple transaction recording and SAR activity. Knowledge of local jurisdiction and gaming laws (Federal and Tribal) as well as internal controls, policies and procedures. Demonstrates an understanding in all cage operations for each cage bank. Demonstrates the ability to identify and locate variances within the banks and the front line. Demonstrates the ability to maintain employee records. Identifies, prioritizes and resolves problems which occur during the assigned shift and communicates important information to the Cage Manager, Shift Managers, Main bank cashiers and cage cashiers on an as needed basis. Demonstrates the ability to resolve guest disputes. Maintains a consistent and regular attendance record. Promotes positive guest relations through prompt, courteous, and efficient guest service with internal and external guest. Maintains a professional departmental, company and community reputation. Concisely communicates problems, ideas and concerns to management on a timely basis. Team Member is responsible for answering guest questions about Downstream property, as well as TGA questions regarding job specific. Demonstrates attention to detail and utilizes sound judgment in work situations requiring individual decisions. Demonstrates leadership by example and is hands on when business required. Must be flexible in scheduling. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Attends all necessary training meetings. Assist in other projects, as directed. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. Outstanding example of and a credit to Downstream Casino Resort http://www.casinocareers.com/jobdetails.cfm?jobid=28811 http://www.casinocareers.com/jobdetails.cfm?jobid=28812 Wed, 16 May 2012 19:00:00 GMT POSITION SUMMARY This position is responsible and accountable for the overall food production and quality, cost control, administrative duties including payroll, schedules, team member performance reviews, menu planning, and inventories, as well as presentation of the restaurant, room service, or related banquet menus. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned. 1. Ensure at all times operating principles are being adhered to: a. Clean Keep all areas clean and pristine. b. Safe Follow all safety policies and procedures. c. Friendly - Use customer courtesy skills of See.Say.Smile to provide superior guest service. d. Fun Have fun! Be interactive with all internal and external guests while maintaining professional standards. 2. Support and assist the Executive Chef in the oversight of culinary operations as it pertains to venue. 3. Review staffing levels to maintain budgeted levels of employment. 4. Responsible for training, scheduling, and directing culinary staff, as well as visually inspecting and tasting of all food products to be served to ensure they meet the quality standards set forth by management. 5. Preparation of food production, garnishes and overall presentation of product for guest satisfaction. 6. Manages department's financial inventory, payroll, and controllable costs. 7. Ensure proper receiving and storage of food products so as to comply with health department regulations. 8. Attend and conduct meetings with kitchen, steward staff, and managers as necessary. 9. Planning, controlling, communicating and implementing procedures and processes for the overall efficient operations of the department. 10. Ensure staff is trained and prepared to deliver the highest level of customer service to the guests in order that they might have a positive gaming and entertainment experience. 11. Ensure the safety and security of employees and customers. Implements and manages programs, complete safety inspections and processes to control and reduce loss time injuries. 12. Interviews and hires; develop staff, including evaluating and disciplining. 13. Delegates authority and assigns responsibilities. 14. Answers patrons complaints and resolves problems. 15. Assists and advises other departments and personnel as necessary to ensure the successful performance of the restaurant and the Company overall. 16. Meet with directors and managers as necessary to ensure the success of the Catering and Events Center, food and beverage operations, and the company overall. 17. Provide various oral and written reports to the Executive Chef. 18. Achieve departmental and individual performance goals and duties in a timely manner. 19. Demonstrate ability to understand, communicate and comply with Company Policies, Processes, and Procedures. 20. Other duties as assigned. ORGANIZATIONAL RELATIONSHIPS The position is responsible to the Executive Chef for the successful performance of assigned duties and is responsible for the supervision and performance of the kitchen and stewarding team members. EQUIPMENT/PHYSICAL SKILLS Ability to use all equipment associated with the position, including, but not limited to, the following Kitchen equipment, large and small Computer/printer Copy/fax machine Phone 10-key calculator PHYSICAL DEMANDS AND WORK ENVIRONMENT Physical demands associated with the position including, but not limited to, extensive standing, walking, and lifting. Office and kitchen environment Performance of work provides intermittent sitting, standing, and walking. Casino environment exposed to various temperatures, smoke, dust and fumes, bright lights, and noise. May include boat and/or floating barge. High rise hotel and atrium. http://www.casinocareers.com/jobdetails.cfm?jobid=28812 http://www.casinocareers.com/jobdetails.cfm?jobid=28813 Wed, 16 May 2012 19:00:00 GMT To assist the Marketing Manager in coordinating promotions, entertainment and advertising including administrative support. This is a full-time position. FLSA Exempt. Primary Duties: * Conducts office administrative duties such as ordering office supplies, sorting mail, communication. * Assists in scheduling appointments and meetings. * Assists in communication i.e. returning phone calls emails and verbal communication. * Writes promotional outlines and completes rules for casino-wide promotions, and/or special events. * Writes memos and informational pieces to property managers and employees informing them of marketing initiatives. * Coordinates vendors and suppliers for initial offerings including entertainment, FB, decoration, and other suppliers. * Contributes information and support to the creation of the customer newsletter and other information collateral. * Monitors the execution and performance of marketing initiatives in regards to customer feedback and response. * Distributes materials and attends meetings. * Conducts promotional events while following the submitted rules and/or procedures. * Traffics advertising including approvals, deadlines and billing. * Reviews print ad layout design for errors. * Reviews the design/fabrication of promotional materials/props. * Receives and follows through on communication as directed. * Assists Marketing Manager in all aspects of promotional/special events. * Assists Marketing manager in gather expense and revenue data for evaluation process of marketing initiatives. * Performs duties in accordance with established policies and procedures outlined in the department handbook. * Assists Marketing Manager in other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28813 http://www.casinocareers.com/jobdetails.cfm?jobid=28814 Wed, 16 May 2012 19:00:00 GMT Perform advanced, specialized and administrative duties in assigned human resource program for designated area(s).Responsible for providing high-level support in the administration of a human resources group. http://www.casinocareers.com/jobdetails.cfm?jobid=28814 http://www.casinocareers.com/jobdetails.cfm?jobid=28815 Wed, 16 May 2012 19:00:00 GMT Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Responds to calls requesting the need for surveillance coverage. Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities. Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation. Prepares additional reports when applicable. Conducts tape reviews as assigned; changes tapes as required. Documents equipment malfunctions. Responsible for accurate and efficient operation of procedures within designated department. Communicate (both written and verbal) with and promote positive team member and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28815 http://www.casinocareers.com/jobdetails.cfm?jobid=28816 Wed, 16 May 2012 19:00:00 GMT Qualified incumbent is responsible for the overall management of the Food and Beverage function for the property, ensuring the delivery of quality service and administering price value financial responsibility consistent with Reserve Casino | Hotels corporate and property strategy. JOB DUTIES AND RESPONSIBILITIES The idea candidate will provide superior guest service; positively affect interactions with external, internal guests and team members. Hires, motivates, evaluates and manages all food and beverage staff and ensures that team members receive the training, support, guidance, feedback, and resources necessary to accomplish established objectives. Monitors and evaluates performance of all restaurants, bars and services in order to facilitate proper planning and ongoing improvement of services for optimum financial return. Develops strategies, sets objectives, prepares and monitors budgets in order to ensure proper planning and management of the Food and Beverage function to successfully meet established company goals. http://www.casinocareers.com/jobdetails.cfm?jobid=28816 http://www.casinocareers.com/jobdetails.cfm?jobid=28817 Wed, 16 May 2012 19:00:00 GMT The Showroom Sound manager will oversee the day-to-day operation of the showroom sound system, convention sound systems and portable sound systems for special events and the hotel music and page system. Supervise and assist in the set up and operation of all shows, events, meetings and hotel functions. http://www.casinocareers.com/jobdetails.cfm?jobid=28817 http://www.casinocareers.com/jobdetails.cfm?jobid=28818 Wed, 16 May 2012 19:00:00 GMT Las Vegas Sands Corp. (NYSE: LVS) is one of the leading international developers of multi-use integrated resorts. The Las Vegas, Nevada-based company owns The Venetian Resort Hotel Casino and the Sands Expo and Convention Center in Las Vegas, and The Sands Macao in the Peoples Republic of China (PRC) Special Administrative Region of Macao. The company has recently opened two additional integrated resorts: The Palazzo Resort Hotel Casino in Las Vegas and The Venetian Macao Resort Hotel Casino in Macao. LVS is also developing the Cotai Strip, a master-planned development of resort casino properties in Macao, and was selected by the Singapore government to build The Marina Bay Sands, an integrated resort that will open in Singapore. Part of The Venetian The Palazzos mission is 'our commitment to a rewarding, exceptional work environment that fosters excellence in team members who embrace the challenges and demands of a dynamic, world-class organization.' It starts with an excellent wage and benefit package. Team members can cover their entire families at no cost or opt out and receive cash if they have coverage available from another source. The Venetian also offers several benefits unmatched on the Las Vegas Strip, including subsidized on-site child care, 24-hour concierge services for team members, a free wellness center open 24-hours-a-day, and free generic prescriptions. Our philosophy is that to attract the best we need to offer the best. We also know that to provide the best possible guest service, our team members need to feel good about coming to work each day. We have many ways of maintaining high team member satisfaction and commitment. We offer a variety of training and developmental programs and when hiring we give first preference to qualified internal candidates. Our goal is to be the best place to stay, and the best place to work in Las Vegas. JOB DESCRIPTION: The primary responsibility of the Assistant Manager Beverage Administrator is to effectively manage Beverage Service on the Casino floor by monitoring and supervising Beverage Team Members and ensuring all duties are being performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casinos policies, practices, and procedures. POSITION RESPONSIBILITIES: Previous experience as a Pool Manager at a high-end property preferred Host, marketing, and/or sales experience required Must be able to address stressful situations with guests with dignity and the utmost tack and politeness Oversee the daily operations of Pool to ensure five star Beverage service standards Marketing and sales functions to ensure guest attendance at the pools Knowledge of wine, liquors, beer and other alcoholic and non-alcoholic beverages Ensure the Pools product, including menus, towels, and other products necessary for daily operations are available, in good condition, and up to par Maintain high quality standards in regards to food and beverage presentation, sanitation and pool safety Manages work schedules of staff and provides direction and discipline Execution, Reporting and Analysis of Bartender Exception Reports Supervises service through floor presence and observation Comfortable in communicating effectively with many Team Members via pre-shift, meetings etc. Engaging in customer service via floor presence Familiar with Forbes and AAA service standards Able to multitask in a fast paced environment Handle compliance requirements (TAM, Health, non-gaming, PCI) Maintains and updates all Health Code related materials and inspects areas for Health Code Compliance Handle payroll and submit paper work accurately and accordingly Manage labor cost aggressively through smart scheduling Establish and maintain par levels for products, supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks Respond to guest needs by providing unmatched service Other duties as directed by management http://www.casinocareers.com/jobdetails.cfm?jobid=28818 http://www.casinocareers.com/jobdetails.cfm?jobid=28819 Wed, 16 May 2012 19:00:00 GMT We have an amazing opportunity available for a Casino VIP Marketing Services Coordinator to be based at our Casino Marketing Offices located in Linwood, New Jersey. Reporting to the Director, Corporate Marketing Administration, you will be responsible for providing daily administrative support within the Casino Sales Marketing team. Specific responsibilities include: Assist and coordinate travel arrangement including flights, hotels, transportation, food and beverage and property amenities for guests, communicates with current, new and past patrons by extending invitations, manages special requests and resolve any related disputes as necessary, manages suite inventory matrix on daily basis, conduct inventory control for marketing materials and office supplies, responsible for all incoming and outbound telemarketing, accountable for the department's reports, reservations, data entry, expense reports and other administrative duties. http://www.casinocareers.com/jobdetails.cfm?jobid=28819 http://www.casinocareers.com/jobdetails.cfm?jobid=28820 Wed, 16 May 2012 19:00:00 GMT We currently have an opportunity for a talented Casino Host / Player Development Representative to be based in our Casino Marketing Offices located in Linwood, New Jersey. You will report directly to the Vice President Corporate Casino Marketing in our Casino Marketing Department. The Casino Host / Player Development Representative is responsible for all aspects of the customers' experience including; room reservations, dining arrangements, limo requests and other amenities as requested. In addition, the Casino Host / Player Development Representative is responsible for outbound telemarketing efforts in generating new casino customers and ensuring that all customers' complimentary services are within company guidelines. http://www.casinocareers.com/jobdetails.cfm?jobid=28820 http://www.casinocareers.com/jobdetails.cfm?jobid=28821 Wed, 16 May 2012 19:00:00 GMT Unit Summary: Southland Park Gaming Racing, a gaming and racing facility located in West Memphis, Arkansas has operations including electronic games of skill, live greyhound racing with simulcasts of thoroughbred and harness racing, as well as greyhound tracks across the country. Visit the web site of Southland Park Gaming Racing at www.southlandgreyhound.com for further facility information. Your Role: The successful associate will be responsible for: Supervision of paddock staff including hiring, scheduling, disciplinary/counseling, labor management, training. Assures that all company and departmental policies and procedures are followed. Oversees all races. Directs staff to expedite races, identify greyhounds, maintain Bertillon cards/files, and verify that greyhounds have correct number. Assigns lead outs to post positions. Assures that all state racing regulations are followed. Ensures that paddock area and cage areas are kept clean and safe for greyhounds. http://www.casinocareers.com/jobdetails.cfm?jobid=28821 http://www.casinocareers.com/jobdetails.cfm?jobid=28822 Wed, 16 May 2012 19:00:00 GMT The Basic Cook reports to the Sous Chef Revel and is responsible for cooking and plating food at an advanced level with a full range of culinary expertise; including upholding strict sanitation standards. http://www.casinocareers.com/jobdetails.cfm?jobid=28822 http://www.casinocareers.com/jobdetails.cfm?jobid=28823 Wed, 16 May 2012 19:00:00 GMT This role functions as a Manager Security Operations and reports to the Executive Director Security for Revel Atlantic City and is responsible for security operations, including security officers and bike patrol officers. This role was posted as Manager Hotel/Resort Operations because our desire is to attract a GM or Manager with Hotel operations background, with an interest in security, to apply for this role. We are seeking someone who can provide a fresh approach to security operations with heightened focus on the guest interaction and engagement function that is important in the security role. Please apply if this is you! http://www.casinocareers.com/jobdetails.cfm?jobid=28823 http://www.casinocareers.com/jobdetails.cfm?jobid=28824 Wed, 16 May 2012 19:00:00 GMT The Specialty Cook reports to the Sous Chef for Revel Atlantic City and is responsible for preparing food at a highly advanced level and with at least one specialty area; i.e. sauces, meats, desserts, etc.; including upholding strict sanitation standards. http://www.casinocareers.com/jobdetails.cfm?jobid=28824 http://www.casinocareers.com/jobdetails.cfm?jobid=28825 Wed, 16 May 2012 19:00:00 GMT The Specialty Cook reports to the Sous Chef for Revel Atlantic City and is responsible for preparing food at a highly advanced level and with at least one specialty area; i.e. sauces, meats, desserts, etc.; including upholding strict sanitation standards. http://www.casinocareers.com/jobdetails.cfm?jobid=28825 http://www.casinocareers.com/jobdetails.cfm?jobid=28826 Wed, 16 May 2012 19:00:00 GMT In this exciting and rewarding position you will establish and maintain a training curriculum for all Shuffle Master equipment. You will mentor Technical Trainers to ensure that Shuffle Master Service Technicians worldwide and casino personnel responsible for servicing Shuffle Master equipment are fully educated in operation, preventive maintenance and repair procedures. Supervisory Responsibilities: Train and mentor employees; plan, assign, delegate and direct work; appraise performance; reward and discipline employees; resolve employee issues. Essential Duties and Responsibilities: Develop curriculum, set up and maintain classroom, and obtain supplies for each student (including tools, fixtures, templates and manuals). Establish testing criteria and methods for promotion / graduation of class attendees. Obtain feedback regularly on training from internal and external customers to ensure training goals are met. Evaluate and implement non-traditional training methods. Train newly hired Service Technicians in the operation, repair and maintenance of existing utility and table games and equipment. Communicate with each students supervisor regarding any particular difficulties or special achievements in the students learning and report the final grade or outcome of the student. Provide current personnel with refresher courses and/or advanced courses in the operation, repair or maintenance of existing equipment. Find innovative ways to deliver training to remote service technicians. Maintain training records for every technician - scheduled and completed. Attend field activities when possible to observe Service Technician ability to execute proper Preventive Maintenance and other procedures. Train Technical Trainers worldwide in the operation, repair and maintenance of newly developed utility and table games equipment. Train current personnel in the operation, repair and maintenance of equipment which has been materially modified. Respond to questions from Service Technicians regarding the operation, repair and maintenance of existing, modified or new utility and table games equipment; contact appropriate Service Manager when one sees the need to recommend a refresher course for an individual. Become knowledgeable in the operation, repair and maintenance of newly developed and modified equipment by studying it in operation to determine maintenance needs and disassembling/reassembling all or part of the equipment or subassembly to understand the repair procedures involved. Immediately report any perceived design problems and/or suggested solutions to ones supervisor and Engineering for their review and resolution. Develop and administer departmental budget, reviewing costs monthly. Other Duties: Participate in miscellaneous assignments, activities and various special projects as requested to assure maximum efficiency and minimal downtime for ones department and the company. Responsible for staying abreast of best practices both internally and externally. http://www.casinocareers.com/jobdetails.cfm?jobid=28826 http://www.casinocareers.com/jobdetails.cfm?jobid=28827 Wed, 16 May 2012 19:00:00 GMT We currently have an opening for a Starbucks Manager/Pizza Kitchen Manager to manage our Starbucks Coffee Shop and Pizza Kitchen outlet. This person will deliver truly great service, and to create a warm and friendly atmosphere for our guests. The manager will greet all guests with a warm/genuine smile and welcome. Starbucks employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. This job has ultimate responsibility for the efficient and profitable operation of a unit. The management employee must be designated with the responsibility for the location. RESPONSIBILITIES: Provides fast, friendly, professional and responsive customer service to guests and staff. Provides personalized service and uses guest's name whenever possible. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Week to Starbucks standards. Follows store policies and procedures for operational flow at each station. Understand, follow, and enforce all gaming policies /guidelines approved by FSRC. Learns and demonstrates creating the Starbucks Experience. Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better. Coaches new hires through their learning. Demonstrates and ensures all Starbucks standards are followed. Successfully completes and implements Advanced Store Training. Maintains financial reports. Ensures the customers receive the highest quality product and customer service possible. Maintains consistent speed of service to the customer by ensuring all store-staffing requirements are met. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28827 http://www.casinocareers.com/jobdetails.cfm?jobid=28079 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Food Server (Genting Palace - Asian Market) Job Description Responsible for providing prompt, efficient and friendly quality service to any and all guests of the restaurants. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains Current and accurate knowledge of all menu items. All beverage service in food outlets. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt, efficient and friendly, guest service. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains current and accurate knowledge of all items on the menu/buffet. Service of all beverages both alcoholic and non-alcoholic. Buses tables in station and completes all side work. Assists restaurant host/hostess when required. Attends periodic meetings and training sessions. Job Requirements Mental and Physical Ability to stand, walk, stoop, bend, reach and stretch. Ability to perform moderate lifting of at least 25 lbs. Ability to visually view work area. Ability to memorize, communicate effectively in English (both orally and in writing) and must have basic math skills. Work/Educational Experience Bilingual candidates (Chinese/Cantonese/Mandarin). Must have high school diploma. Minimum one (1) year similar work experience with an ABC license. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be friendly, outgoing, congenial and physically strong. Must be a team player. Must also be at least 18 years old and be able to obtain the appropriate license pursuant to the NY State Lottery regulations. EEO/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28079 http://www.casinocareers.com/jobdetails.cfm?jobid=28080 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Bus Person (Genting Palace - Asian Market) Job Description Responsible for proper stocking and maintaining the outlet side stations with necessary supplies. Responsible for clearing, setting tables in designated station. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Properly stocks and maintains outlet side stations. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Clearing, setting tables in designated station. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, stoop, bend, reach and stretch. Ability to perform heavy lifting of at least. Work/Educational Experience Must have high school diploma or at least of three (3) years similar experience. Bilinguala plus(Chinese/Cantonese/Mandarin). Must be knowledgeable in the safe use of kitchen equipment. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be a team player. Minimum of 18 years old and must be able to obtain a license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28080 http://www.casinocareers.com/jobdetails.cfm?jobid=28663 Wed, 16 May 2012 19:00:00 GMT Responsible for supervision, training, evaluation, interviewing, assigning and monitoring work of Income Auditor staff. http://www.casinocareers.com/jobdetails.cfm?jobid=28663 http://www.casinocareers.com/jobdetails.cfm?jobid=28538 Wed, 16 May 2012 19:00:00 GMT Hollywood Casino, a property of Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nations largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest. Your daily responsibilities include: Plan, develop, organize, implement, direct and evaluate the property's information and technology functions Participate in the development of the corporation's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on information and technology Translate the strategic logics and tactical business plans into operational plans and systems structures Evaluate and advise on the impact of long range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property Develop design and implementation strategies to ensure property is kept abreast of technology trends within the industry Develop integration strategies to ensure optimal efficiency of computer systems and programs with existing end users Develop and maintain disaster recovery strategies to ensure business continuance in case of systems failures Insure adequate processing and storage capacity for growing business demands based on customer volumes Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues Develop appropriate policies and procedures to ensure the integrity of all deployed information systems Coordinate the interdepartmental efforts relative to information systems throughout the property Provide technical advice and knowledge to executive team Manage the budget and other financial measures of the Information and Technology Department Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives Evaluate of the information and technology department structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) for individuals http://www.casinocareers.com/jobdetails.cfm?jobid=28538 http://www.casinocareers.com/jobdetails.cfm?jobid=28723 Wed, 16 May 2012 19:00:00 GMT Assists executive chef in managing the kitchen efficiently and profitably. Supervises kitchen personnel. Assists executive chef in implementing procedures and schedules employees. Prepare menu specials and recipes. Conducts ongoing training of kitchen personnel. Issues proper amount of food and supplies. Will assist the executive chef in cost control of food, labor and supplies. http://www.casinocareers.com/jobdetails.cfm?jobid=28723 http://www.casinocareers.com/jobdetails.cfm?jobid=28795 Wed, 16 May 2012 19:00:00 GMT Position Summary: Responsible for the operations and administration of all marketing and promotional aspects of the Casino and supervision of the Marketing Department staff. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties Responsibilities: Responsible for overall operations and administration of the Casino marketing and promotion advertising policies including promotions, advertising, press releases, and all special events and entertainment for the Casino. Plans, organizes, develops and coordinates all marketing policies, procedures, and operating systems. Safeguards the best interests of the Casino by ensuring the most efficient, cost effective marketing and promotions systems. Provides direction and support to the Marketing staff. Oversees and monitors the results of Tour Travel, Promotion, Special Events, Players Club. Establishes marketing fiscal budgets in conjunction with the General Manager, CFO, and Enterprise Board. Establishes promotions and publicity policies and procedures. Presents promotion proposals and budgets for approval. Directs and coordinates scheduling, preparations, and procedures with department and Casino staff as related to any special events or promotion at the Casino. Responds to request for marketing and promotions information concerning the Casino. Creates (as part of the Marketing team) the sales strategy, action plans and goals of the department. Works with Casino Directors to attain common goals to increase volume. Communicates Marketing information effectively with all departments. Works continuously, aggressively, and professionally to increase volume and meet the goals and objectives of the Enterprise Board. Responsible for developing an effective public relations policy and positive image within the community. Plans and oversees the advertising and promotion activities including online electronic media and direct mail. Ensures effective control of Marketing results, and takes corrective action to guarantee that achievement of Marketing objectives fall within the designated budgets. Maintains a good communication with co-workers and maintains a positive and professional work environment. Performs other duties as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28795 http://www.casinocareers.com/jobdetails.cfm?jobid=28796 Wed, 16 May 2012 19:00:00 GMT Lakes Entertainment, Inc. is seeking an experienced General Manager for a project in Cumberland, Maryland. The Rocky Gap Lodge Golf Resort is an existing 215-room hotel, convention center, spa and golf course. A casino with a minimum of 850 video lottery terminals and a new restaurant is planned to open within the next 12-18 months. The General Manager will report to Lakes Entertainments President. The General Manager is responsible for the successful overall implementation, administration and coordination of all activities at the casino resort, in accordance with established mission, policies and goals, with the ultimate objective to provide the maximum profit and return on investment. ESSENTIAL RESPONSIBILITIES include the following: Implements and communicates an effective organizational strategy, objectives for successful operating results and future growth. Works to ensure a high quality of management operations in all areas of the organization. Establishes performance and profit objectives for short-term and long-term goals. Reviews departmental financial projections and assesses expenditures to ensure conformity with approved budgets. Maintains appropriate top-management staffing levels and is ultimately responsible for maintaining qualified, well-trained employees throughout the operation. Works to achieve and maintain a maximum level of employee service and satisfaction as well as guest service and satisfaction throughout the property. Facilitates the flow of information throughout the property, and develops effective procedures and controls. Held accountable, to the highest degree, for the accuracy and thoroughness of property records and reports. http://www.casinocareers.com/jobdetails.cfm?jobid=28796 http://www.casinocareers.com/jobdetails.cfm?jobid=28797 Wed, 16 May 2012 19:00:00 GMT Summary: The Cage Manager is responsible for the operation and administration of the Cage areas in accordance with managements directives and the policies and procedures prescribed in the Internal Control Systems. Major Responsibilities/Activities: Maintains the performance of subordinates, ensuring adherence to Casino policies and procedures and the cage internal control system. Maintains awareness of all cage activity and safeguards cage assets. Performs even-money exchanges with the other Casino departments. May perform functions of subordinate staff, as required. Develops and implements cage policies and procedures to improve security and efficiency of cage operations. Interviews, hires, terminates and trains cage employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Reviews daily cash receipts and disbursements through the vault. Ensures all cash turned in by operating departments is verified. Ensures proper preparation of the daily bank deposit Maintains locked boxes for keys and the key control log and ensures proper issuance of keys. Ensures cage compliance with federal currency transaction reporting requirements of Title 31. Monitors the adequacy of currency, coin and token amounts for daily business requirements. Verifies and accepts funds from hard and soft count. Prepares and maintains cage department annual budget. Performs other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28797 http://www.casinocareers.com/jobdetails.cfm?jobid=28798 Wed, 16 May 2012 19:00:00 GMT Responsible for Daily Cash Management Activities which include: updating daily bank activity; transferring funds between accounts; paying various expenses; preparing deposits for the bank and maintain all banking functions for operational purposes. Responsible for preparation of Monthly Bank Reconciliation. Responsible for maintenance of Fixed Asset Accounting (FAS) System. Responsible for maintenance of Companys Chart of Accounts. http://www.casinocareers.com/jobdetails.cfm?jobid=28798 http://www.casinocareers.com/jobdetails.cfm?jobid=28799 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for overseeing/managing the preparation and cooking of a variety of foods within the kitchen operation in accordance with specifications and company standards. Supervise activities of others cooks involved in food preparation and presentation. Train and supervise banquet staff. Maintain highest food quality and sanitation standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage as well as prepare foods of all types. Supervise and coordinate activities of all cooks and workers engaged in food preparation and presentation. Monitor the quality of raw and cooked food products to ensure high standards are met. Instruct cooks and other workers in the preparation, cooking, garnishing and presentation of foods. Ensure sanitation and cleanliness standards are maintained throughout the kitchen area at all times. Demonstrates new cooking techniques, recipes and equipment to kitchen staff. Participates as team member with Cooks, Supervisor and any pertinent company employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service. Maintain competency in areas of food service production. Understand and utilize appropriate rotation, portioning, storage and ordering techniques. Maintains the highest level of confidentiality. Must be able to maintain appropriate Gaming License. Responsible for maintaining a consistent, regular attendance record. Assist in other duties and projects as assigned. SUPERVISOR RESPONSIBILITIES: Outstanding example of and a credit to FireKeepers Casino. Directly supervises Banquet Sous Chef. Lead culinary team to perform at high levels, motivate them to achieve results. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28799 http://www.casinocareers.com/jobdetails.cfm?jobid=28800 Wed, 16 May 2012 19:00:00 GMT Accountable for all revenues held in the cage. Protects casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies, procedures, laws and regulations. Oversee day to day operations of casino cage and credit departments. Hire, supervise, train, evaluate work performance, coach, discipline, and schedule team members. Instruct cage personnel on proper procedures and performance of job duties. Coordinate information and tasks with various appropriate departments, interacting with said departments through performance of cage tasks. Direct and coordinate activities of credit office to secure payment on outstanding markers and return checks through proper established collection procedures. Monitor and enforce applicable company policies and procedures, laws, and gaming regulations and completion of all requisite paperwork. Maintain customer credit history records. Report and research any cage variance and responsible for year-end chip count. Maintain supplies necessary to the department. Resolve customer complaints and disputes. http://www.casinocareers.com/jobdetails.cfm?jobid=28800 http://www.casinocareers.com/jobdetails.cfm?jobid=28801 Wed, 16 May 2012 19:00:00 GMT Nestled high among the evergreens about 30 miles east of Seattle, Snoqualmie Casino sits on the Snoqualmie Ridge near the Snoqualmie Falls. It is an outdoor paradise, with an abundance of nearby streams, hiking, and mountain biking trails. Snoqualmie Casino offers an exciting, fast-paced work environment. In addition to competitive wages, some of the many benefits include: medical insurance coverage after 90 days; paid time off (PTO); and a team member dining facility open 24/7 where all meals are free to team members on duty. You willfunction as the Administrator of the Slot Department computer network systems and oversees the Network Engineer(s) within the Slot Department. Under the general direction of the Slot Technology Manager,your primary responsibility will be monitoring and supporting the network hardware and software systems to ensure that the network performance and integrity is not compromised and that they remain fully operational 24 hours per day/7 days per week.Youwill work with the Slot Technology Manager to recommend and develop appropriate solutions and procedures for all network systems within the Slot Department.You willensure that all systems arecompliant with all Washington State regulations as well as all NIGC Minimum Internal Controls. You will be responsible for a high level of Guest Service. You will oversee the day-to-day operation of the Slot Department computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; You will assist in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software You will support and maintain LAN user documentation including hardware/software applications, support logs and other related information; You will research and recommend network and server hardware and software; assist in installing, designing, configuring, and maintaining system hardware and software; analyze and troubleshoot the network logs and track the nature and resolution of problems; You will monitor usage to ensure security of data and access privileges; install, support and maintain both physical and virtual network servers and appliances; install, maintain, and troubleshoot the Storage Area Network (SAN); You will perform daily server tape backups; research, analyze, monitor, troubleshoot and resolve server or data network problems; develop, maintain and implement network support, and archiving procedures; You will research and evaluate new technologies related to computer networking; assist in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommend and specify the purchase of related products and services; You will keep current regarding new hardware/software products for system enhancements; assist and provide support to the WAN/LAN, and other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and specialized training. Other duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28801 http://www.casinocareers.com/jobdetails.cfm?jobid=28802 Wed, 16 May 2012 19:00:00 GMT Nestled high among the evergreens about 30 miles east of Seattle, Snoqualmie Casino sits on the Snoqualmie Ridge near the Snoqualmie Falls. It is an outdoor paradise, with an abundance of nearby streams, hiking, and mountain biking trails. Snoqualmie Casino offers an exciting, fast-paced work environment. In addition to competitive wages, some of the many benefits include: medical insurance coverage after 90 days; paid time off (PTO); and a team member dining facility open 24/7 where all meals are free to team members on duty. Shares in the administration and maintenance of Active Directory (AD GPOs, OUs, DCs), as well as Exchange, DNS, and DHCP with the Network Manager. Main emphasis on monitoring and supporting network security hardware and software systems to ensure that network performance and integrity is not compromised. Maintains and supports backups of network data and anti-virus software for servers and workstations, as well as the SAN. Responsible for a high level of guest service as described in the minimum guest service expectations. You will maintain network security, implement security related hardwareand software, and monitor adherence to security procedures You will administer and maintain Active Directory (AD GPOs, OUs, DCs), as well asExchange, DNS, and DHCP You will maintain and support the backups and restoration of network data; Administeranti-virus software for servers and workstations You will provide on-call service as needed and emergency support and restoration of Casino Snoqualmie computer systems; Ensure adequate support provided to all departments for resolution of technical issues You will evaluate and recommend computer hardware, security software and otherproducts that would utilize enhancements to the network infrastructure You will assist Network Engineer in supporting and maintaining of the networkinfrastructure http://www.casinocareers.com/jobdetails.cfm?jobid=28802 http://www.casinocareers.com/jobdetails.cfm?jobid=28803 Wed, 16 May 2012 19:00:00 GMT The Banquet Managers duties consist mainly of supervising the daily operations of the Banquet department following the standards of service set by management ESSENTIAL DUTIES AND RESPONSIBILITIES: Minimize the turnaround rate by creating an effective training program that promotes education as well as retention. Interview, recommend hiring, schedule, train, develop, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate. Daily supervision of the Banquet associates including supervisors, captains, servers, bar-backs, bartenders, and houseman. Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food beverage preparation and service) to ensure compliance with BEO, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality. Responsible for developing weekly schedules while maintaining labor costs and labor budgets Review and correct KRONOS reports and monitor overtime Control and Analyze cost, breakage and quality while maintaining an accurate inventory of Banquet glassware, chinaware and silverware Responsible for all storage and organization within the banquet storage areas Assists in communicating all changes to the BEO to the Catering department and effected departments. Ensures the coordination with all banquet staff set-ups, changes and time schedules for all functions. Ensures that all equipment is returned to its proper area and all areas are clean. Calculates and reviews the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment. Calculate and prepare the daily service charges ensuring accurate, prompt report to the Accounting department. Monitor and control the maintenance / sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. Assists in maintaining standards of health, safety, and sanitation. Ensures that the standards of health, safety, and sanitation are maintained. Responsible for maintaining a consistent and regular attendance record. Must be able to maintain appropriate Gaming License. Assist in other duties and projects as assigned. Outstanding example of and a credit to FireKeepers Casino. Knowledge of correct maintenance and use of equipment. SUPERVISORY RESPONSIBILITIES: Directly supervises all banquet staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28803 http://www.casinocareers.com/jobdetails.cfm?jobid=28804 Wed, 16 May 2012 19:00:00 GMT Nestled high among the evergreens about 30 miles east of Seattle, Snoqualmie Casino sits on the Snoqualmie Ridge near the Snoqualmie Falls. It is an outdoor paradise, with an abundance of nearby streams, hiking, and mountain biking trails. Snoqualmie Casino offers an exciting, fast-paced work environment. In addition to competitive wages, some of the many benefits include: medical insurance coverage after 90 days; paid time off (PTO); and a team member dining facility open 24/7 where all meals are free to team members on duty. You will beresponsible for ensuring an outstanding level of customer service by providing direct system support to the end users by supervising the TLS Helpdesk and the system technician support staff.You will beresponsible for leading the Helpdesk with proactive planning and support and organizing the TLS Helpdesk to be flexible and adaptable to meet the changing needs of the casino. Supervise the Helpdesk System Technicians by defining and establishing schedules, setting priorities, Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in helpdesk issues. Create user accounts and manage access control based on company policies. Ensure that the Helpdesk staff provides timely and considerate customer service to the end users by fielding Helpdesk calls and resolving technical issues. Develop training for all System Technicians to ensure that they are up to date on all of the latest technologies and programs. Work with the Network Manager and Slot Technology Manager to identify and correct issues within any TLS Network. Other duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28804 http://www.casinocareers.com/jobdetails.cfm?jobid=28806 Wed, 16 May 2012 19:00:00 GMT Company Philosophy Team Member Responsibility: Guest Service Expectations: Treats guests with a sense of caring and individuality while effectively identifying their specific needs... Informing supervisor of guest needs which may require special accommodations... Showing special recognition of frequent guests... Maintaining a safe, clean and comfortable environment at all times... Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return... Presenting a neat, clean, well-groomed appearance at all times... Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests... Teamwork Expectations: Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie... Projecting a positive, helpful image/attitude... Accepting direction from supervisor and demonstrating ability to profit from constructive criticism... Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance... Voluntarily assisting new team members to adjust to their work environment Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off... Productivity Profitability Expectations: Relating ideas for improvements... Knowing, understanding and complying with established Company and departmental policies and procedures... Ensuring your work place is hazard-free... Informing your supervisor of all pertinent information and reporting any irregularities to the Company... Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance... Adhering to the established work schedule... Cooperating with all departments during investigations if required... Maintaining an orderly, clean, and attractive working area... Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur... Performing other duties as requested or assigned... Job Functions: Monitor all pit games in assigned pit. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Maintain security of all games, monies and personnel. Must respond calmly and make rational decisions when handling guest demands. Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures. Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy. Performs other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28806 http://www.casinocareers.com/jobdetails.cfm?jobid=28807 Wed, 16 May 2012 19:00:00 GMT The Director of Finance is accountable and responsible for the overall performance and operation of the finance department including Accounting, Income Audit, IT, Purchasing, Countrooms, Forecasting Analyst, and Casino Cage. Responsible to the Corporate Chief Financial Officer and General Manager for successful performance of assigned duties, also responsible for the supervision and performance of the Accounting, Income Audit, IT, Revenue Accounting, Purchasing, Countrooms and Casino Cage. Assists and advise the finance department and Company personnel as necessary, to assure the successful performance of their assigned job duties and the Company overall. Responsible for planning, communicating and implementing procedures for the overall efficient operation of the department. Responsible for coordinating the accurate preparation and distribution of the propertys budget and financial reporting. Monitor and analyze results of financial performance. Manages property cash and credit accounts. Assists General Manager in approval of expenditures for property. Authorized signer on all property disbursements. Responsible for maintaining department compliance with generally accepted accounting principals, government regulations, and internal controls. Member of property executive management staff. Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities. Development of staff, interviews, hires, and evaluates. Review financial activities with General Manager, Directors, and Managers as necessary. Responsible for financial reporting to corporate. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28807 http://www.casinocareers.com/jobdetails.cfm?jobid=28808 Wed, 16 May 2012 19:00:00 GMT As a strategic partner, the HR Manager aligns business objectives with employees and management in designated business units. The HR Manager serves as a consultant to management on Human Resource related issues. Successful HR Manager will act as employee champion and change agent. HRBP assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The HR Manager formulates partnerships across the HR function to deliver value added service to management and employees that reflect the business objectives of the organization. The HR Manager maintains an effective level of business literacy about the business units financial position, its mid range plans, its culture and its competition. http://www.casinocareers.com/jobdetails.cfm?jobid=28808 http://www.casinocareers.com/jobdetails.cfm?jobid=28100 Wed, 16 May 2012 19:00:00 GMT Promotes an outgoing, friendly customer oriented personality at all times. Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28100 http://www.casinocareers.com/jobdetails.cfm?jobid=28107 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Manager and Assistant Manger, the incumbent maintains clean and attractive public and employee areas within the facility. http://www.casinocareers.com/jobdetails.cfm?jobid=28107 http://www.casinocareers.com/jobdetails.cfm?jobid=28061 Wed, 16 May 2012 19:00:00 GMT We currently have an opening for a Manager of Inventory Control (Food Beverage Cost Control). This person's responsibility is to coordinate the efforts of the Purchasing, Food Beverage and Retail department so that proper inventory and cost reporting records are accurate. This position will also develop applicable reports to assist these departments in managing the expenses of the Resort. RESPONSIBILITIES: Maintain and update the Stratton Warren System regarding the Recipe profile system, inventory control system, and product description specification. Recommends to management, inventory cost control strategies, objectives, and policies for the Food and Beverage and Retail Departments. Prepares reports which summarize and forecast company business activity and financial position in areas ofFood Beverage and Retail Income, expenses and earnings based on past, present and expected operations. Directs determination of inventory adjustments to applicable Food and Beverage and Retail inventories. http://www.casinocareers.com/jobdetails.cfm?jobid=28061 http://www.casinocareers.com/jobdetails.cfm?jobid=17145 Wed, 16 May 2012 19:00:00 GMT ThePlayer DevelopmentHostdevelops and maintainssuperior relationships with guests by equal utilization of professionalism and personality. Seeksnew and targeted playersto inform them of the benefits ofall player development programs. Prepares, coordinates, hosts/administersall complimentaries and guest events. Tracks and monitors guest feedback and participation on an on-going basis to determine program effectiveness. Maintains high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests. http://www.casinocareers.com/jobdetails.cfm?jobid=17145 http://www.casinocareers.com/jobdetails.cfm?jobid=26983 Wed, 16 May 2012 19:00:00 GMT The Manager EVS reports to the Executive Director EVS and is responsible for the guest experience as it relates to the overall cleanliness and appearance of the property, adherence to standard operating procedures, and the development of a cohesive EVS team. http://www.casinocareers.com/jobdetails.cfm?jobid=26983 http://www.casinocareers.com/jobdetails.cfm?jobid=28787 Wed, 16 May 2012 19:00:00 GMT Works closely with Finance and Marketing in analyzing effectiveness of programs and promotions by utilizing data mining and pro formas and other effective methodologies. Responsible for test and control methodologies and back-end analysis of all marketing campaigns, including return on investment analysis. Reports and analyzes: redemptions, membership enrollments, tracked play, ADT, time played, action and other information requested. Develops marketing tools to utilize for analysis. Develops recommendations for direct marketing tools that improve marketing efficiencies and effectiveness. Monitors Department budget performance, labor utilization, and productivity initiatives Performs Variance tracking. Performs Ad-hoc requests based on operational needs. http://www.casinocareers.com/jobdetails.cfm?jobid=28787 http://www.casinocareers.com/jobdetails.cfm?jobid=28788 Wed, 16 May 2012 19:00:00 GMT The Special Events Promotions Manager is responsible for the successful planning, coordinating and implementation of all special promotional programs and offers on and off site. Performs special projects at the direction of the Director of Marketing. http://www.casinocareers.com/jobdetails.cfm?jobid=28788 http://www.casinocareers.com/jobdetails.cfm?jobid=28789 Wed, 16 May 2012 19:00:00 GMT Maintain and manage IT systems to meet the current and future needs of the Silverado-Franklin. Be a versatile and experienced self-starter. Responsible for managing all aspects of an 11 server network, virtual network, surveillance network, PBX with voicemail, POS system, Exchange E-mail, from hardware to software. Possess the ability to work efficiently and independently within a one person department. All full-time employees must be 21 and available to work various shifts, any day of the week, and have the ability to be reached by telephone for IT service needs. SUMMARY OF TASKS AND WORK RESPONSIBILITIES: Hardware Responsibilities: 3 networks, 11 Win2003 servers including: switches/routers, wireless systems, firewall, backup systems, phone and voice mail systems. 19 WinXP Win7 surveillance servers, cabling, and cameras. 50+ desktops/laptops, 20+ PC printers, copiers, faxs, scanners/barcode readers, other printers including embossers, 3 ATMs. Software Responsibilities: POS: 10 terminals/printers/ running Micros, Keystroke (Poker Room). GAMING: Oasis 360, Aristocrat, Surveillance Software. OFFICE: Great Plains SQL, Kronos-Stromberg Time Clock, Remote Access (VPN Webmail), MS Std office apps (ie; Outlook, Excel, Word). HOTEL: NiteVision SQLDB, interfaces call accounting, online reservations, CCdialer, Mitel PBX. IT: Backup, anti-virus/spyware/anti-spam (client and servers), Exchange E-mail. ADMIN: add/change/remove, users rights pcs, printers, software, on all servers and applications (ie.; Oasis, Micros, E-mail). Documentation Responsibilities: Follow Federal, State, and local reporting requirements. SDC on Gaming, Inventory (PC, Server, Printer, Software), Licenses (all software, all OS) maintenance plans renewals. Weekly reviews documentation for surveillance including high definition systems. Internal controls for new hire and term logs for SDC Gaming compliance. http://www.casinocareers.com/jobdetails.cfm?jobid=28789 http://www.casinocareers.com/jobdetails.cfm?jobid=28790 Wed, 16 May 2012 19:00:00 GMT The Systems Engineer requires working knowledge in the various disciplines supported by the enterprise systems group. The engineer tests, troubleshoots and implements more complex server technologies, operating systems components, software tools, and utilities with full competency. The position integrates new technology and maintains existing infrastructure required to support the enterprise, and requires strong problem-solving, analytical and communications skills. MAIN DUTIES and RESPONSIBILITIES: Works under the direction of the discipline manager/director or principal engineer Plans and schedules work to meet assignments from the manager or designated senior engineering staff who provides guidance Meets formally or informally with the manager or designated senior staff to discuss status, ask for assistance on intractable problems, and to review accomplishments Assists the system administrator in providing third level support to enterprise Assists the enterprise system, systems assurance, application development, and operations services in developing, implementing, and maintaining the technology infrastructure Accepts complete technical responsibility for equipment and assigned technologies Makes evaluations and recommendations Assists in the analysis, design and development of new technology Documents design, implementation and final configuration findings for both new and existing techniques and equipment Oversees laboratory and systems demonstrations Analyzes problems, studies technical literature and existing technology Escalates intractable problems to vendors and/or senior manager for resolution Develops monitoring systems used to manage global infrastructure Maintains a current understanding of strategic product mix and vendor selections Opens up problem reporting tickets and accurately uses all problem tracking software systems ESSENTIAL DUTIES AND RESPONSIBILITIES: Must adhere to the Seminole Tribe's Policies and Procedures. Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues during testing. Must maintain technical documentation for all systems deployed in the Lab. Analyzes business needs and makes appropriate application software modifications. Tests application software upgrades to ensure accuracy of changes. http://www.casinocareers.com/jobdetails.cfm?jobid=28790 http://www.casinocareers.com/jobdetails.cfm?jobid=28791 Wed, 16 May 2012 19:00:00 GMT The Retail Sales Clerk will provide excellent professional and courteous retail service to guests and Team Members. Excellent customer service skills are required. . http://www.casinocareers.com/jobdetails.cfm?jobid=28791 http://www.casinocareers.com/jobdetails.cfm?jobid=28793 Wed, 16 May 2012 19:00:00 GMT Responsible for the effective and efficient operation of the Cage, Credit and Collections Department. Demonstrated and proven experience in managing employees including organizing, staffing development and planning, effective leadership abilities. The ability to interface with guests to provide a high level of service. http://www.casinocareers.com/jobdetails.cfm?jobid=28793 http://www.casinocareers.com/jobdetails.cfm?jobid=28794 Wed, 16 May 2012 19:00:00 GMT Under the directions of the Financial Controller and the Director of Finance, the Count Room Supervisor will be responsible for the direct supervision of Drop and Count Room Attendants operations and the daily collection and process of currency revenue from the casino slot machines with the ability to: Supervise and monitor prep work of placing empty coin buckets and cash boxes throughout the casino and picking up empty coin cans, negotiating carts weighing up to 75lbs; Responsible for training all Leads, Drop and Count team members on all phases of count operations and within internal control guidelines; Supervise the bagging of money, picking up bagged coins from the slot booths transporting it to hard count room, dumping bags onto conveyor system, canning rolled coins; moving 25-50lbs and all phases of drop operations; Maintain adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining team members, as needed and make recommendations for improvements; Ability to make decision based on Internal Controls related to Count Team including supervising the process of bringing coins to appropriate locations; maintain confidentiality, safety and security standards; Strong knowledge of local Louisiana Gaming laws; internal controls, policies and procedures as related to Count Team; Supervise Slot drop to include removal of full coin buckets/currency cans from slot machines, replacing them with empty buckets/currently cans, transporting full coin buckets/currency; and Perform other incidentals and related duties as required and/or assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28794 http://www.casinocareers.com/jobdetails.cfm?jobid=28673 Wed, 16 May 2012 19:00:00 GMT The Manager Housekeeping reports to the Executive Director Housekeeping for Revel Atlantic City and is responsible for the guest experience as it relates to the overall room product, the overall direction of housekeeping operations and activities, adherence to standard operating procedures, and the development of a cohesive housekeeping team. http://www.casinocareers.com/jobdetails.cfm?jobid=28673 http://www.casinocareers.com/jobdetails.cfm?jobid=28785 Wed, 16 May 2012 19:00:00 GMT 1. Ongoing interaction with assigned players to ensure premium player visits 2. Management of assigned player accounts to maintain designated levels of expense control. 3. Development of increased levels of tracked premium play from new and existing players. 4. Supports premium events and programs. 5. Supports casino/club activities/events, by contributing to an exciting atmosphere during direct guest contact and in all dialogue promoting Wild horse operationd. 6. Maintains the integrity of Player Development through consistent application of policies and procedures. 7. Maintains compliance with regulatory laws, internal controls, operational and employee handbooks, and department policies and procedures. 8. Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to Player's Club Manager. 9. Continually demonstrates and promotes exemplary G.U.E.S.T service 10. Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc. 11. Promote internal guest service standards through courteous and respectful behavior. 12. Accurately and efficiently handle cash, redemptions, wampum, prizes for promotions, etc., as outlined by policy. 13. Maintain confidentiality and integrity of any and all activity of guests and their accounts. 14. Other related duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28785 http://www.casinocareers.com/jobdetails.cfm?jobid=28786 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for ensuring operations of the venue, on an assigned shift, and employee performances are in accordance with policy and procedures and gaming regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down and side work. Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event. Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s). Work closely with Sales and Catering Manager and Sales Coordinator to plan all events. Ensure front and back of the house are maintained in a clean and orderly fashion. Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served. Prepares Supervisors Reports, detailing the function and comments of the Host (on-site contact) Promotes and maintains the highest level of customer service to all Four Winds guests. Determines when a guest should not be served additional alcoholic beverages in accordance with Four Winds policies. Uses a cash register or point of sale system as needed. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts. Performs other job related duties as assigned. Attends all staff meetings as required by management. Implements and maintains Four Winds policies and procedures. Maintains close communication and works cooperatively with Sales and Catering Manager, the rest of the Administrative team and co-workers to ensure consistency of services and the highest quality of operation. Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances. Assists Sales and Catering Manager with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with event and guest needs. Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills. Provides input to the Sales and Catering Manager concerning operational deficiencies and areas in need of improvement. Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction. Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in training and development. Explains why we do things, in advance of doing them. SUPERVISORY RESPONSIBILITIES: Directly supervises all service employees on assigned shift. http://www.casinocareers.com/jobdetails.cfm?jobid=28786 http://www.casinocareers.com/jobdetails.cfm?jobid=28776 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Bar Back Job Description Responsible for properly stocking and maintaining the bar with necessary supplies. Responsible for assisting bartenders with replenishing supplies as necessary. Complies with all department and company rules, regulations, policies, procedures, internal controls, and government rules and regulations. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Properly stocks and maintains the bar facility. Complies with all department rules, regulations, policies, procedures and internal controls, and any and all local, state and federal rules and regulations. Job Requirements Physical and Mental Ability to stand, walk stoop, bend, reach and stretch. Ability to perform heavy lifting of at least 75 lbs. plus. Ability to visually view work. Ability to communicate. Ability to understand and follow instructions. Ability to communicate in English both orally and written. Self-starter. Work/Educational Experience Must have high school diploma. Minimum 18 years old. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must be certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Friendly, congenial team player. Ability to obtain appropriate licensing pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28776 http://www.casinocareers.com/jobdetails.cfm?jobid=28777 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Food Server (360 Bar) Job Description Responsible for providing prompt, efficient and friendly quality service to any and all guests of the restaurants. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains Current and accurate knowledge of all menu items. All beverage service in food outlets. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt, efficient and friendly, guest service. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains current and accurate knowledge of all items on the menu/buffet. Service of all beverages both alcoholic and non-alcoholic. Buses tables in station and completes all side work. Assists restaurant host/hostess when required. Attends periodic meetings and training sessions. Job Requirements Mental and Physical Ability to stand, walk, stoop, bend, reach and stretch. Ability to perform moderate lifting of at least 25 lbs. Ability to visually view work area. Ability to memorize, communicate effectively in English (both orally and in writing) and must have basic math skills. Work/Educational Experience Must have high school diploma. Minimum one (1) year similar work experience with an ABC license. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be friendly, outgoing, congenial and physically strong. Must be a team player. Must also be at least 18 years old and be able to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28777 http://www.casinocareers.com/jobdetails.cfm?jobid=28778 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Restaurant Host Job Description Responsible for prompt, friendly greeting and proper seating of all guests of the restaurant. Ensures the smooth operation of the front of the restaurant. Complies with all department and company rules, regulations, policies, procedures, internal controls, and government rules and regulations. Maintains seating log and directs the flow of work for both wait staff and bus persons. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt, friendly greeting and proper seating of all guests of the restaurant. Ensures the smooth operation of the front of the restaurant. Complies with all department and company rules and regulations. Maintains seating log. Directs the flow of work for both wait staff and bus persons. Assists wait staff as necessary. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand and walk, visually observe work area and staff performance. Ability to communicate in English (orally and in writing) and ability to make independent decisions. Work/Educational Experience Must have high school diploma with minimum one year similar experience required. Friendly, outgoing and congenial personality. Must be knowledgeable of the basic elements of food service. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be a team player. Minimum of 18 years old and must be able to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28778 http://www.casinocareers.com/jobdetails.cfm?jobid=28780 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Bus Person Job Description Responsible for proper stocking and maintaining the outlet side stations with necessary supplies. Responsible for clearing, setting tables in designated station. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Properly stocks and maintains outlet side stations. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Clearing, setting tables in designated station. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, stoop, bend, reach and stretch. Ability to perform heavy lifting of at least. Work/Educational Experience Must have high school diploma or at least of three (3) years similar experience. Must be knowledgeable in the safe use of kitchen equipment. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be a team player. Minimum of 18 years old and must be able to obtain a license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28780 http://www.casinocareers.com/jobdetails.cfm?jobid=28766 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Assist the Marketing Director with the day to day marketing functions. Responsible for developing, coordinating and implementing all aspects and activities of the marketing function including promotions,advertising and special events.Responsible for developing and establish policies, procedures and controls. Promote visits to the property through planning and implementing programs marketed to different market segments with a propensity to game. Oversee and implement all phases of the Tour Travel program. Oversee advertising efforts within the scope of the marketing plan. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following: Develop and implement an effective sales plan to accomplish the departmental goals and adequate volume of guest visits. Develop and establish policies, procedures and controls for the Marketing Department. Oversee and implement all phases of the Tour Travel. This includes monitoring levels of play and meeting with the marketing director on a regular basis to make evaluations regarding the tour operators and package levels. Develop and implement a group sales program targeted towards regional groups, parties, etc. which have a propensity to game. Prepare proformas with sales and budget impact projections and evaluation reports for each package, group or event. Develop and maintain relationships or partnerships with travel agents, hotels, retailers and special interest groups, and work with to develop packages that involve the Company. Coordinate training sessions for tour travel representatives. Develop and maintain support materials, sales kit, etc. in order to help accomplish departmental goals with regards to sales. Represent the casino at trade shows, conventions and other Casino sponsored events. Work closely with all Marketing and Casino employees to coordinate marketing-sales activities for organization by performing duties personally or via subordinate coordinators and/or assistants. Meet on a regular basis with Food and Beverage, Facilities ad other departments as need to ensure smooth operation and coordination of all marketing related events. Develop or contribute to the development of marketing plans for players rewards and special events. Coordinates property advertising with inside or outside agencies in order to maintain consistency with marketing strategies and goals with graphic artist. Develops and produces collateral pieces, in conjunction with inside or outside advertising agencies, to promote the property and its activities. Oversee timely drop of all direct mail/collateral. Oversee data Analysis and all direct mail. To maintain a consistent and regular attendance record. Responsible for running reports based on information collected during special event, promotions or for detailed Marketing analysis. Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings. Reviews and analyses activities, costs, operations and forecast data, to determine department progress toward stated goals and objectives. Other duties as assigned QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Four year college degree in marketing or four to five years experience in Casino Marketing. SPECIAL QUALIFICATIONS: Data analysis and Player data extractions; strong organizational and interpersonal skills required, Familiar with Player Technology system, Gaming Concepts. LANGUAGE SKILLS: Bi-lingual (English/Spanish) preferred. Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. http://www.casinocareers.com/jobdetails.cfm?jobid=28766 http://www.casinocareers.com/jobdetails.cfm?jobid=28767 Wed, 16 May 2012 19:00:00 GMT Salary Range: Pay range for this position starts at $3500+ US per month depending on qualifications with medical benefits. Slot Repair Bench Technician Knowledge of use with The ability to read and translate wiring diagrams and schematics. Knowledge of digital and analog repair. Must have advanced soldering skills, including thru- hole and surface mount repair Knowledge and/or experience performing hardware modifications on component products. Ability and willingness to learn new technology and new product lines. Knowledge of use with technical repair/test equipment (Oscilloscopes, Frequency Counter and DVM). Ability to lift 75 pounds. Must be capable of maintaining technical documentation and have working knowledge of PSR, DES and Par sheets. Must be able to maintain part inventory and reports deficiencies. Must be able to work well with others and be able to prioritize repairs with little or no supervision. Must be able to stand a full shift. Must be able to work overtime as needed. Must be at least 21. http://www.casinocareers.com/jobdetails.cfm?jobid=28767 http://www.casinocareers.com/jobdetails.cfm?jobid=28769 Wed, 16 May 2012 19:00:00 GMT DESCRIPTION OF WORK Under the direction of the Chief of Sales Marketing this position is responsible for assisting in the planning and development of strategies and tactics with the implementation of database and direct mail marketing programs for Route 66 Casino Hotel and Dancing Eagle Casino. Provides reporting and analysis of direct mail, players club, slots tables promotions along with special events. The successful person in this position will rely on exceptional database mining and analytical skills, is a vital employee to the organizations success in driving revenue, creating customer trial and generating customer loyalty. Work with company senior management in designing programs and promotions to support company profitability objectives. http://www.casinocareers.com/jobdetails.cfm?jobid=28769 http://www.casinocareers.com/jobdetails.cfm?jobid=28770 Wed, 16 May 2012 19:00:00 GMT Description The Director of Internal Audit provides direction and oversight of the Pokagon Band Gaming Commission (PBGC) Audit Department and participates in the examination, evaluation, and financial and functional audits of the operations for the PBGC. Principal Duties Manage and supervise the PBGC Audit Department Develop and maintain an audit calendar, develop, review, and approve audit programs to include a review of internal controls in the scope of work for all gaming audits, special audits, financial reviews and operational audits, as required or requested. Review and approve audit programs, work papers and reports completed by PBGC Audit staff and provide training as needed; review the reliability and integrity of the financial records of the Four Winds Casino Resort and its departments. Knowledge of gaming regulations and technical standards, such as Minimum Internal Control Standards, U.S. Treasury Bank Secrecy Act, and the State Compact between Pokagon Band Gaming Commission/State of Michigan. Knowledge of control procedures required in gaming finance and information systems. Thorough knowledge of accounting, auditing, and fiscal operations in a casino environment. Extensive experience in writing audit programs for full range casino operations, financial and internal control policies and procedures, and performing internal audits of a complex system. Working knowledge of PC and experience with Windows, Excel and Word. Ability to communicate orally and in writing with administrative staff and co-workers. Ability to produce written documents with clearly organized thoughts, using proper sentence construction, punctuation and grammar, in a timely manner. Ability to observe confidential nature of activities of the department and maintain confidentiality. Perform other related duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28770 http://www.casinocareers.com/jobdetails.cfm?jobid=28771 Wed, 16 May 2012 19:00:00 GMT Race Sports Supervisor provides administrative technical assistance to the operation of the Race Sports Book Department on shift. Directs, supervises and observes RS writers on assigned shift. Must enforce department, company and regulatory policies and procedures. Monitors race sports betting lines per department procedures. Assures race sports betting extensions do not exceed department limits. Establishes and maintains communication, team environment ads well as motivates team members. Must be able to handle and solve any concerns questions from customers and team members. Must be able speak, read and write English. Must be able to stand for prolonged periods of time and tolerate areas containing second hand smoke and high noise levels. Previous experience preferred. http://www.casinocareers.com/jobdetails.cfm?jobid=28771 http://www.casinocareers.com/jobdetails.cfm?jobid=28772 Wed, 16 May 2012 19:00:00 GMT Job Summary: Supervise casino auditors; includes audits of table games, casino cage, race and sports book, bingo and keno. Train, cross-train, schedule and ensure coverage for all daily audit functions. Ensure compliance with Gaming Control Regulations and Minimum Internal Control Standards (MICS). Prepare monthly, quarterly and annual reports for state. Other daily, monthly, quarterly and annual reports or projects as assigned. Prepare all monthly, quarterly, and annual taxes and licenses when due. Reconcile clearing accounts for Slots, Keno, Race Sports and Table Games. Performs other duties as assigned by the Controller. Previous experience in a similar setting required along with familiarity of Excel. Knowledge of table, bingo, keno and slot audits necessary. Gaming Registration required. Candidate must be able to work all shifts and weekends when necessary. Must be capable of working independently and managing multiple tasks. Must have excellent analytical, communication and interpersonal skills. Excellent benefits package - Medical, dental, vision and company paid 15k life insurance after 90 days. http://www.casinocareers.com/jobdetails.cfm?jobid=28772 http://www.casinocareers.com/jobdetails.cfm?jobid=28773 Wed, 16 May 2012 19:00:00 GMT DUTY STATION: Red Hawk Casino-Gaming Commission REPORTS TO: Gaming Commission Chair SUPERVISES: Background, Surveillance, and Audit Managers POSITION SUMMARY: The Executive Director is responsible for insuring that the gaming operation is following all federal, state and tribal regulations as they apply to Class III gaming. The Executive Director will be responsible for the supervision of all gaming agency staff. SPECIFIC RESPONSIBILITIES: Direct, monitor and supervise the staff of the Tribal Gaming Agency. Attend training seminars and/or meetings. Meet with facility management, tribal officials, and legal counsel to discuss the regulation of the gaming facility. Meet with state and federal investigators and/or regulators. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28773 http://www.casinocareers.com/jobdetails.cfm?jobid=28728 Wed, 16 May 2012 19:00:00 GMT Resorts World New York RW Prime Chef Job Description Responsible for the selection, scheduling, directing, supervising, training and development of culinary staff. Creates and projects costs for new offerings and/or specials. Develops and maintains recipe cards and specifications to ensure quality, consistency, portion and cost control. Maintains a system and method of regulations, policies, procedures, internal controls and government rules and regulations. Monitors the proper sanitation, of the kitchen areas and storage and rotation of stock. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Organizes Food Outlets for fast, efficient and appetizing service. Maintains quality standards. Inventories stock, orders goods and overseas receiving. Essential Duties Selects, schedules, directs, supervises, trains and develops staff. Creates and determines costs associated with menus and/or specials. Develops and maintains recipe cards and specs. Ensures quality, consistency and portion and cost control. Ensures compliance with all department and company rules and regulations. Monitors the proper kitchen sanitation and storage and rotation of stock. Develops and ensures compliance with departmental budget. Maintain quality and organization of food outlets. Performs and oversees all food purchases. Meets special guests. Attends periodic meetings and training sessions. Learns and manages P.O.S. or other control systems. Maintains inventories through P.O.S. or other system. Job Requirements Physical and Mental Ability to stand, walk, stoop, bend, reach and stretch. Ability to lift at least 50 lbs. Ability to work long hours including weekends and holidays. Must also have the ability to visually observe employees, product and work area. Must have the ability to formulate and communicate ideas. Must be able to make independent decisions and communicate effectively in English (orally and in writing). Work/Educational Experience Must have food service or Culinary Arts degree. At least eight (8) years similar work experience with strong organizational, communication, delegation and supervisory skills. Must be sanitation certified. High Volume and Fine Dining Steakhouse experience. 2-4 years chef experience. Responsible for Back Of House labor. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be creative and a team player. Must be at least 18 years old and be able to obtain the appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28728 http://www.casinocareers.com/jobdetails.cfm?jobid=28757 Wed, 16 May 2012 19:00:00 GMT FUNCTION Directly responsible for the management and development of the Player Development department. The primary focus of this position is to generate and increase casino revenue through marketing strategies and development of guest relationships. Works closely with all departments to ensure positive guest entertainment experience. SPECIFIC DUTIES AND RESPONSIBILITIES Acts as a resource for guests, management and team members, to ensure a maximum level of satisfaction and service throughout the department and the company. Effectively resolves guest complaints and/or conflicts, in a fair, equitable manner. Responsible for directing the daily operations of the Player Development department including scheduling, goal setting, coaching and mentoring. Works with Marketing Manager to identify and develop goals to increase revenue in the following categories: tiered player club levels, new members, and at risk players. Develops, coaches and manages the Host Team performance objectives (i.e. floor, mail and phone contacts, comp exceptions, performance evaluations, etc). Produces and summarizes departmental progress reports to include: new members, Platinum and Gold club, and at risk guests; outbound solicitation and host monthly objectives. Works internally and externally to encourage players to gamble at the property effectively increasing trips and incremental revenue, some travel might be necessary. Assigns VIP lists to Casino Hosts and manages individual list. Executes casino promotions, player events, entertainment and/or other property specific events. Responsible for the reporting of all player development events and promotions including pre and post forma. Ensures all events and promotions comply with IRGC rules and regulations. Interviews and hires department team members. Performs all other duties as assigned METHODS OF ACCOUNTABILITY Ability to maintain strict confidentiality relative to financial data and casino policies. Through various oral and written reports to the Marketing Manager Through achievement of performance goals. STANDARDS OF PERFORMANCE A. Individual Proficiencies Management abilities demonstrated in managing Player Development department, entertainment, promotions and special events. Public relations and customer service skills. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills, including the ability to effectively communicate to large groups of people. Ability and willingness to assume overall responsibility relative to the performance of the Player Development Department, entertainment and promotions. B. Job Performance 1. Management of established budget and other performance goals. 2. Effective managing of the staff. 3. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. MENTAL AND PHYSICAL REQUIREMENTS Ability to analyze and interpret departmental needs and results. While performing the duties of this job, the employee is required to stand; walk, use hand to finger, handle to feel objects, reach with hands and arms; talk, and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individual must be able to meet the attendance guidelines for the needs of the position. Wild Rose Clinton is in operation seven days a week, 365 days a year. Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. Required to respond to concerns and complaints of internal and external guests. Must direct the departments performance under pressure of high guest volumes. Must be continuously proactive in ensuring the highest level of customer satisfaction. http://www.casinocareers.com/jobdetails.cfm?jobid=28757 http://www.casinocareers.com/jobdetails.cfm?jobid=28758 Wed, 16 May 2012 19:00:00 GMT The General Manager for Mi Casa, under the supervision of the Senior Vice President, will be responsible for thedaily operations of the outlet, including, hiring, staffing, scheduling, training and the overall servicelevel of the restaurant and bar. Incumbent will work closely with Kitchen staff tooversee the timing of entrees andpresentation of product, as well as coordinating and maintaining the overall cleanliness of the restaurant, bar and kitchen areas. Responsible for handling guest inquiries and complaints. http://www.casinocareers.com/jobdetails.cfm?jobid=28758 http://www.casinocareers.com/jobdetails.cfm?jobid=28761 Wed, 16 May 2012 19:00:00 GMT Manage the job trafficking of all internally designed graphic materials. This includes property signage, invitations and mail offers, and the monthly newsletter. Coordinate the posting and removal of property signage keeping the look fresh and up to date at all times. Act as an assistant to the Director of Advertising. RESPONSIBILITIES: Open all graphic design jobs and track the progress. Route graphic design jobs for approval. Gather information needed on all jobs. File completed jobs. Post and remove property signage. Assist Director of Advertising with clerical needs. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28761 http://www.casinocareers.com/jobdetails.cfm?jobid=28762 Wed, 16 May 2012 19:00:00 GMT The Surveillance Shift Manager is responsible for day to day operations, leadership, management, and coordination of their shift within the Surveillance department. Provide exceptional guest service to all customers. To manage a department whose efforts are aimed at the protection of casino assets and adherence to internal controls, IRGC regulations and procedures. Manage and maintain a CCTV surveillance system. Maintains a trained staff. Make recommendations to the DIRECTOR, based on observations made during Surveillance activity, concerning changes in policies and procedures of other departments with the protection of company assets in mind. Report all incidents of criminal activity to the Director, General Manager, DCI, and IRGC in a timely manner. Recommend hiring and termination of Surveillance personnel. Maintain an open door policy. Maintain a team approach to surveillance activities and provide an un-biased work environment for all surveillance employees. Provide training concerning all aspects of the casino. Maintain an environment which emphasizes cooperation, communication and teamwork with all departments which depend on the support of the Surveillance department. http://www.casinocareers.com/jobdetails.cfm?jobid=28762 http://www.casinocareers.com/jobdetails.cfm?jobid=28763 Wed, 16 May 2012 19:00:00 GMT Summary Under the direction of the Director of Marketing and in coordination with other team members of the marketing department, plans, produces and maintains an on-going schedule of promotions for all profit center departments in order to stimulate business growth for the organization. Supervises the ongoing marketing efforts for the off property sales, marketing and promotional activities of the marketing staff. Supervisory Responsibilities Directly manages the Rewards Club Assistant Manager and the VIP Services Supervisor. Also manages the Rewards Club Specialist. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28763 http://www.casinocareers.com/jobdetails.cfm?jobid=28764 Wed, 16 May 2012 19:00:00 GMT Monarch Black Hawk, Inc. is a growing organization and we are proud to announce the recent acquisition of the Riviera Black Hawk Casino in Black Hawk, Colorado. We have an exclusive opportunityfor an experienced Casino Resort General Manager. This position will report directly to the Chief Operating Officer of Monarch Casino Resort, a NASDAQ listed company.The General Manager will have expertise in all facets of Casino Operations including goal setting for all departments andfinancial analysis. The General Manager will oversee the daily operations, develop and initiatecontrols and procedures, and evaluate theresults of the property operations. Additional responsibilities willinclude: Set goals and objectives for Operations, Slots, Table Games, Finance, Casino Cage, Food and Beverage, Facilities, and Human Resources and track performance. Create and revise policies and procedures based on company objectives. Provide comprehensive leadership and motivation to department directors and managers. Work closely with the Department Directors,Chief Operating Officer of MonarchCasino Resort, as well as the companys Board of Directors to meet goals and objectives. Advise executive management on budgetary issues related to casino operations. Provide analysis and recommendations to achieve financial goals. Provide motivation and guidance to ensure guest service initiatives exceed company standards. Review and approve department budgets and expenditures. http://www.casinocareers.com/jobdetails.cfm?jobid=28764 http://www.casinocareers.com/jobdetails.cfm?jobid=28765 Wed, 16 May 2012 19:00:00 GMT GENERAL SUMMARY Effective Management of Culinary Department. Establishes Project plans and timelines to achieve department goals and objectives. Mentors subordinate supervisors on effective performance management skills to ensure the development of a capable work force FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES Provide leadership and guidance to one team members in the preparation and serving of high quality and great tasting meals according to dietary restrictions. Identify and correct defects, implement continuous quality improvement procedures and maintain highest levels of sanitation and safety in all department areas. Execute the financial objectives of the operation to include food cost, labor cost and controllable expenses. Execute an active repertoire of dishes to advance the culinary experience of the outlet staff, and be effective in communicating curriculum to team members through ongoing training programs. Completes daily and weekly inventory to ensure proper ordering. Establishes par for all purchasing as well as production. Protects the assets of Pechanga Resort Casino and maintains confidentiality and integrity when accessing team member information maintained in departmental files/systems. Responsible for overseeing the operational aspects of the kitchen division in meeting set standards. Administrative and operational support to the executive chef in meeting all divisional set targets. Must be able to demonstrate new cooking techniques, recipes and equipment to kitchen staff. Assist in daily operation of the kitchen as needed. Provides all line staff with the necessary tools and equipment for safe food handling. Maintain a high level of safety and sanitation. Instill budgetary controls using established budget on an everyday basis. Assists in supervising chefs, cooks and line staff in daily operations. Assist in planning, preparing and serving of all food items and menus. Train kitchen staff on the execution of said items. Check all walk in coolers and freezers daily to insure proper rotation, storage and usage of all food items. Other duties as assigned Ability to plan organize and operate all stations in their outlet http://www.casinocareers.com/jobdetails.cfm?jobid=28765 http://www.casinocareers.com/jobdetails.cfm?jobid=28643 Wed, 16 May 2012 19:00:00 GMT Overall responsibility for facility operations by ensuring the property is always well-serviced and properly maintained. Essential Functions Directly supervises the Assistant Director of Facilities Hiring, terminating, supervising and disciplining personnel Develop and implement policy and procedures pertaining to facilities operations Planning and directing staffing, training and development of personnel Forecasting and financial analysis of the department Liaison with all companies pertaining to facility operations Ensuring that the property is always well-serviced and properly maintained Managing the work of the maintenance engineers Scheduling and planning facility operations activities Managing a preventive maintenance program for property equipment Maintaining an inventory of equipment and supplies used throughout the casino and schedule replacements as necessary Requires operating a calculator and computer Requires regular, predictable attendance http://www.casinocareers.com/jobdetails.cfm?jobid=28643 http://www.casinocareers.com/jobdetails.cfm?jobid=28004 Wed, 16 May 2012 19:00:00 GMT Qualified candidates for the Keno Runner position will have a clear understanding of how to write and run Keno and will possess the ability to provide information to guests as requested on how to play. Incumbent will be dual rated as a Slot Floorperson; therefore, must observe slot play and watch for illegal machine tampering and/or abuse. http://www.casinocareers.com/jobdetails.cfm?jobid=28004 http://www.casinocareers.com/jobdetails.cfm?jobid=28005 Wed, 16 May 2012 19:00:00 GMT The Finance Clerk will ensure that proper procedures are followed by non-gaming and gaming revenue outlet personnel and will provide appropriate documentation as outlined by Silverton and regulatory agencies. Responsible for auditing transactions made on the floor using the internal controls as a guide. http://www.casinocareers.com/jobdetails.cfm?jobid=28005 http://www.casinocareers.com/jobdetails.cfm?jobid=28006 Wed, 16 May 2012 19:00:00 GMT Responsible for assisting Chefs, Cooks Pantry in preparing allfooditems in accordance with designated standards established by the Room Chef. Also responsible for putting away groceries in accordance with Health Department and Silverton regulations. Must follow all Health Department and Silverton standards for basic food service. http://www.casinocareers.com/jobdetails.cfm?jobid=28006 http://www.casinocareers.com/jobdetails.cfm?jobid=28007 Wed, 16 May 2012 19:00:00 GMT Responsible for assisting the Chefs, Cooks Pantry in the preparation of all food and menu items in accordance with the designated standards established by the Room Chef, which may require limited cooking assignments http://www.casinocareers.com/jobdetails.cfm?jobid=28007 http://www.casinocareers.com/jobdetails.cfm?jobid=28008 Wed, 16 May 2012 19:00:00 GMT Provides service to gaming machine guests, performs minor repairs to gaming machines, troubleshoots machines and documents malfunctions unable to repair at machine level. The selected candidate will also be trained as a dual rate Keno Runner. http://www.casinocareers.com/jobdetails.cfm?jobid=28008 http://www.casinocareers.com/jobdetails.cfm?jobid=28009 Wed, 16 May 2012 19:00:00 GMT Engineer II position requires sufficient experience, education and job knowledge, to meet current business needs. Must be knowledgeable of mechanical and electrical engineering, as well as plumbing, HVAC systems, Must be available 24 hours a day. Regularly engages in performing all types of preventive maintenance, installation, and maintenance of all mechanical and electrical equipment, including boilers, refrigeration units, air handlers, generators, air compressors, kitchen equipment, bar equipment and their auxiliaries. Performs cosmetic repairs and installations of all types including carpet, wallpaper, paint, ceiling materials, casino furniture, hotel furniture, and dining room furniture and all their associated materials and fixtures. Installs and repairs all types of plumbing fixtures and associated piping. Maintains and operates stage lighting and audio systems. Files daily log on reporting routine duties and repair requests properly. Insures that all equipment, in the physical plant is in good repair. Responsible for the implementation of all maintenance projects, including, but not limited to replacement of air filters, lubrication of all pumps and motors, replacement of any belts, bearings or other mechanical parts and all lighting. Provides preventative maintenance required by specific equipment manufacturers. Responds to any service calls, as assigned to him/her by the dispatcher. Must be licensed in areas of interest electrical, HVAC including EPA certification, plumbing etc. http://www.casinocareers.com/jobdetails.cfm?jobid=28009 http://www.casinocareers.com/jobdetails.cfm?jobid=28013 Wed, 16 May 2012 19:00:00 GMT Responsible for the preparation of allfood menu items in accordance with designated standards established by the Room Chef, which may include limited garde manger production. http://www.casinocareers.com/jobdetails.cfm?jobid=28013 http://www.casinocareers.com/jobdetails.cfm?jobid=28014 Wed, 16 May 2012 19:00:00 GMT Responsible for the preparation of allcold food menu items in accordance with designated standards established by the Room Chef, which may include limited hot food preparation http://www.casinocareers.com/jobdetails.cfm?jobid=28014 http://www.casinocareers.com/jobdetails.cfm?jobid=28016 Wed, 16 May 2012 19:00:00 GMT Responsible for assisting Chefs, Cooks Pantry in preparing allfooditems in accordance with designated standards established by the Room Chef. http://www.casinocareers.com/jobdetails.cfm?jobid=28016 http://www.casinocareers.com/jobdetails.cfm?jobid=28019 Wed, 16 May 2012 19:00:00 GMT Responsible for assisting Chefs, Cooks Pantry in preparing allfooditems in accordance with designated standards established by the Room Chef. http://www.casinocareers.com/jobdetails.cfm?jobid=28019 http://www.casinocareers.com/jobdetails.cfm?jobid=28020 Wed, 16 May 2012 19:00:00 GMT The Twin Creeks Food Server is responsible for greeting guests in a friendly manner, promoting current specials, taking food beverage orders, retrieving and delivering orders and always delivering excellent customer service to all guests and Team Members. Also responsible for following through with food runner and kitchen, as well as guest, thorughout the dining experience to ensure accuracy and guest satisfaction. http://www.casinocareers.com/jobdetails.cfm?jobid=28020 http://www.casinocareers.com/jobdetails.cfm?jobid=28021 Wed, 16 May 2012 19:00:00 GMT Responsible for assisting Chefs, Cooks Pantry in preparing allfooditems in accordance with designated standards established by the Room Chef. http://www.casinocareers.com/jobdetails.cfm?jobid=28021 http://www.casinocareers.com/jobdetails.cfm?jobid=28024 Wed, 16 May 2012 19:00:00 GMT The Sundance Grill Cashier is responsible for running cash register and handling all monies, comps and coupons. Also responsible for balancing cash drawer at end of shift, maintaining paperwork thoughout the shift for turn in to cage, taking accurate to-go orders, taking accurate room service orders and assisting to put these orders together for delivery to guests. Excellent customer service skills are required. Maintains a clean work station and FSS standards. http://www.casinocareers.com/jobdetails.cfm?jobid=28024 http://www.casinocareers.com/jobdetails.cfm?jobid=28026 Wed, 16 May 2012 19:00:00 GMT Responsible for operating main bank within the casino cage. Perform various functions for completing transactions with Cage Cashiers and audit all documentation from gaming traffic. This position will also work as a dual-rated supervisor, as needed due to business demands. http://www.casinocareers.com/jobdetails.cfm?jobid=28026 http://www.casinocareers.com/jobdetails.cfm?jobid=28027 Wed, 16 May 2012 19:00:00 GMT Silverton Security Officers are responsible for responding to emergencies, as well as patrolling and observing all areas to ensure guest and Team Member safety. Also responsible for responding to disturbances and observing, reporting and documenting the occurrence and taking the proper action as directed. http://www.casinocareers.com/jobdetails.cfm?jobid=28027 http://www.casinocareers.com/jobdetails.cfm?jobid=28028 Wed, 16 May 2012 19:00:00 GMT The Promotions Representative will assist the Marketing Department with slot promotions, gift giveaways, concerts and special events and projects as needed. As you will work directly with guests, excellent customer service skills are required. http://www.casinocareers.com/jobdetails.cfm?jobid=28028 http://www.casinocareers.com/jobdetails.cfm?jobid=28029 Wed, 16 May 2012 19:00:00 GMT The Mi Casa Food Server is responsible for greeting guests in a friendly manner, promoting current specials, taking food beverage orders, retrieving and delivering orders and always delivering excellent customer service to all guests and Team Members. Also responsible for following through with food runner and kitchen, as well as guest, thorughout the dining experience to ensure accuracy and guest satisfaction. http://www.casinocareers.com/jobdetails.cfm?jobid=28029 http://www.casinocareers.com/jobdetails.cfm?jobid=28030 Wed, 16 May 2012 19:00:00 GMT The Mi Casa Busser is responsible for setting tables with clean linens and silverware and removing soiled dishes, glassware and silverware from tables. Also responsible for proper maintenance, sanitation and cleaning of side stations, floors and furniture, as well as other duties as assigned. Cleans, polishes and helps maintain silverware, glass and plates, as well as maintains dish breakdown area and dining room credenzas. http://www.casinocareers.com/jobdetails.cfm?jobid=28030 http://www.casinocareers.com/jobdetails.cfm?jobid=28031 Wed, 16 May 2012 19:00:00 GMT Provides support to the Food Beverage division by ensuring all cookware, dishware, glassware, flatware and dish machines are cleaned and maintained according to Company standards. Adheres to safe and sanitary cleaning procedures according to Silverton Casino, LLC and Southern Nevada Health District standards. Identifies and notifies Shift Steward, Assistant Executive Steward and/or Executive Steward of any unsafe conditions or areas, machinery that require attention or repair when as well as when materials and chemicals require restocking. Responsible for cleaning of cookware, dishware, glassware, flatware as well as the cleaning and maintenance of dish machines according to Company standards. Cleans and sanitizes cooks line in all food outlets. Cleans and sanitizes all food storage areas as well as shipping/receiving areas. Disposes of empty cardboard boxes and bales them for recycling. Maintains buffet floors throughout the shift as well as cleans buffet line at closing. Collects and disposes of trash from outlets. Washes and sanitizes kitchen floor area, in compliance with Silverton Casino, LLC and Southern Nevada Health District standards. Responds to request for cleaning and/or basic maintenance throughout the kitchen area. Properly and safely utilizes assigned equipment. Adhere to safe and sanitary work habits in regards to work stations and equipment in accordance with Silverton Casino, LLC and Southern Nevada Health District standards. Completes all assigned duties in accordance with Silverton Casino, LLC and Southern Nevada Health District standards as well as within given time constraints. Must understand and adhere to the safe handling, usage and storage of all chemicals used during the performance of job duties. Must adhere to all uniform requirements including but not limited to hair restraints (hat and/or hair net), company issued uniform pieces and personally obtained slip resistant footwear. Maintain an open line of communication with management concerning all Team Member and vendor related issues, problems and/or solutions. Maintain a positive and professional demeanor during all interactions with fellow Team Members and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance to all scheduled shifts is considered an essential function of the job. Arriving on-time for all scheduled shifts is considered an essential function of the job. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28031 http://www.casinocareers.com/jobdetails.cfm?jobid=23785 Wed, 16 May 2012 19:00:00 GMT Provides general public safety services for the protection of tribal members, tribal property, guests, and employees. Safeguards money, chips, and assets transported to and from the gaming facility, video facsimile, and cashier/cage departments. Inspects assigned areas for public safety and/or safety breaches and reports any potential situations to supervisor. Informs emergency first responders in case of fire, presence of unauthorized persons or other foreseen emergencies. Detains persons that may be involved in illegal acts for the purpose of notifying the law enforcement authorities. Investigates and records all unusual occurrences and incidents within the gaming facility. Regulates vehicle and pedestrian traffic at Casino to maintain orderly flow. Promotes superior customer service. Performs dispatch duties including but not limited to:monitors activities on radio and surveillance equipment and silent alarm system, receives and records incoming and outgoing calls on telephone and radio dispatches appropriate staff and equipment during routine and emergency calls -relays questions or instructions from remote units-coordinates all police, fire, ambulance and other emergency activities issues and receives public safety passes and maintains visitor log. http://www.casinocareers.com/jobdetails.cfm?jobid=23785 http://www.casinocareers.com/jobdetails.cfm?jobid=28120 Wed, 16 May 2012 19:00:00 GMT General Summary of Job Duties Provide food beverage service to Guests in the pool area and Cabanas and maintain the pool according to Silverton Casino, LLC cleanliness and sanitation standards. Principle Responsibilities and Duties Provide exceptional Guest Service consistent with the propertys core service standards to develop and maintain Guest relations. Proactively greet, interact, and assist guests in a professional manner. Meet the demands of a fast paced environment by using good judgment and the ability to multi-task. Fulfill Cabana Guest requests in a timely manner and assist them with any questions they may have. Provide menus to Guests and answer questions regarding food and beverage menu options and provide food and beverage service, as needed. Accurate and timely food beverage order placement and delivery. Up- sell additional food and beverage items to guests. Set-up and breakdown of Cabanas to include cleaning and organization of surrounding areas. Ensure all pool furniture is in proper position and re-organize on an on-going basis throughout the shift. Entire pool must be walked every twenty minute (20). During the walk Guests must be greeted, used towels and trash picked-up. Broom and pan around pool area. Prepare and stock towels, as needed. Pick-up in-house Guest list and arrival list from front desk to confirm all registered and non-registered guests. Take pre-ordered food and beverage orders and deliver with accuracy to cabana guests. Follow company Guest Service standards to ensure the highest level of satisfaction at all times. Roll towels, monitor cabanas and keep pool/surrounding area neat and orderly. Ensures that these areas are maintained consistently throughout the day. Keep track of all teal towels that are issued to guests and communicate with housekeeping inventory of teal towels. Report any issues or Guest concerns to Beverage Manager immediately. Ensure the overall comfort of all Cabana Pool Guests. Requests identification from Guests when legal age is questioned and serves alcoholic beverages in accordance with service guidelines. Removes empty or dirty glasses and bottles and returns them to the bar or kitchen. Adheres to Uniform and Appearance Policy for the Pool area. Communicate and interact with Guests and Team Members in a professional and upbeat manner. Maintain an open line of communication with Supervisors and Managers concerning all Guest Services related issues, problems and/or solutions. Maintain a positive and professional demeanor during all interactions with fellow Team Members, Guests and Vendors. Ability to accept performance feedback in professional manner. Other duties as assigned. General Job Responsibilities and Duties To perform the job successfully, an individual should demonstrate the following Silverton STYLE: Embrace Change Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that are different from the day to day routine. Take Time to Connect with Guests and EachOther - Quickly build rapport and establish personal relationships with Guests and Team Members. Fits in with the department and is considerate toward others and promotes a atmosphere of team work. Be Happy with Yourself- Have a positive outlook with your job, your guests, and yourself. Feel good about yourself and the contributions you make to the Company. Think Quality- Provide a high level of service, maintain high standards and work hard to get it right the first time. Identify possible difficulties and present solutions. Be a Positive Representative for Silverton at AllTimes Be upbeat, cheerful and smile during all interaction with Guests, Vendors, Business Partners and Team Members. Wear uniforms to specification and adhere to appearance standards during shift. Redefine the Concept of Team Breakdown the barriers between departments and get involved. Feel the Fear, Have Doubts and Go for ItAnyway Understand its okay to feel apprehension about change and be unsure about the affects of the change but push past your uncertainly and embrace the new challenge or opportunity. Over CommunicateMaintains open lines of communication. Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers http://www.casinocareers.com/jobdetails.cfm?jobid=28120 http://www.casinocareers.com/jobdetails.cfm?jobid=28122 Wed, 16 May 2012 19:00:00 GMT General Summary Responsible for the selling of bingo cards, calling of numbers and floor/winner verifications. Principal Duties and Responsibilities Acts as a sales cashier before game time; sells bingo cards (electronic and paper) to guests and accounts for funds. After selling is ended, brings bank back to proper amount for next sessions selling. Counts and records sales into computer and signs sheet; verifies the accuracy of the card inventory for their selling station. Acts alternately as a caller and floor person; rotates around the bingo room and helps players as necessary. Call numbers drawn and verify winners. Observe players during the game. Immediately goes on the floor when instructed by supervisor. Drops and activates the blower, clearly and distinctly calls out the letter and the number of each ball as it is drawn from the blower. When bingo is called by a player- obtains card and reads back card number to the caller in view of another customer. All agents will pick up FortuNet electronic units and put them in the respective charging stations. Perform responsibilities in accordance with all Company standards, policies, and procedures. Others duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28122 http://www.casinocareers.com/jobdetails.cfm?jobid=28359 Wed, 16 May 2012 19:00:00 GMT Responsible for assisting the Chefs, Cooks Pantry in the preparation of all food and menu items in accordance with the designated standards established by the Room Chef, which may require limited cooking assignments. Also responsible for putting away groceries in accordance with Health Department and Silverton regulations. Must follow all Health Department and Silverton standards for basic food service. http://www.casinocareers.com/jobdetails.cfm?jobid=28359 http://www.casinocareers.com/jobdetails.cfm?jobid=28360 Wed, 16 May 2012 19:00:00 GMT Count Team Members are responsible for the proper collection, verification and reconciliation of unverified coin and currency in a safe, compliant, timely and friendly manner. Requires demonstrated ability and knowledge in the areas of office machines for the purpose of processing monies and verifying dollar amounts..Will perform all duties in compliance with Silverton and Nevada State Gaming Control Board regulations. http://www.casinocareers.com/jobdetails.cfm?jobid=28360 http://www.casinocareers.com/jobdetails.cfm?jobid=28364 Wed, 16 May 2012 19:00:00 GMT General Summary of Job Duties Supports the Food Beverage division by ensuring all kitchens and washing operations are cleaned and maintained to company standards. Principle Responsibilities and Duties Insures that safe and sanitary cleaning procedures are adhered to, according to Silverton Casino, LLC and Southern Nevada Health District standards. Identifies and notifies Assistant Executive Steward and/or Executive Steward of any unsafe conditions or areas, machinery that require attention or repair when as well as when materials and chemicals require restocking. Perform the duties of Heavy Duty Kitchen Cleaner and Kitchen Cleaner, as needed. Accurately maintains all records and logs as required by the department. Implement and adhere to safe and sanitary work habits in regards to work stations and equipment in accordance with Silverton Casino, LLC and Southern Nevada Health District standards. Must understand and adhere to the safe handling and storage of all chemicals used during the performance of job duties. Must understand, communicate to staff and adhere to the safe handling, usage and storage of all chemicals used during the performance of job duties. Ensure all staff is properly trained on all aspects of assigned job. Ensures all job duties are completed by staff according to Silverton Casino, LLC and Southern Nevada Health District standards as well as with in given time constraints. Responsible for assisting with the assignment of duties, granting permission for early-outs, and recommendations for discipline, wage increases and promotions. Must adhere to all uniform requirements including but not limited to hair restraints (hat and/or hair net), company issued uniform pieces and personally obtained slip resistant footwear. Maintain an open line of communication with management concerning all Team Member and vendor related issues, problems and/or solutions. Maintain a positive and professional demeanor during all interactions with fellow Team Members and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance to all scheduled shifts is considered an essential function of the job. Arriving on-time for all scheduled shifts is considered an essential function of the job. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28364 http://www.casinocareers.com/jobdetails.cfm?jobid=28365 Wed, 16 May 2012 19:00:00 GMT The Sundance Busser is responsible for setting tables with clean linens and silverware and removing soiled dishes, glassware and silverware from tables. Also responsible for proper maintenance, sanitation and cleaning of side stations, floors and furniture, as well as other duties as assigned. Cleans, polishes and helps maintain silverware, glass and plates, as well as maintains dish breakdown area and dining room credenzas. http://www.casinocareers.com/jobdetails.cfm?jobid=28365 http://www.casinocareers.com/jobdetails.cfm?jobid=28368 Wed, 16 May 2012 19:00:00 GMT Must deal Craps, Blackjack Pai Gow and Roulette. http://www.casinocareers.com/jobdetails.cfm?jobid=28368 http://www.casinocareers.com/jobdetails.cfm?jobid=28369 Wed, 16 May 2012 19:00:00 GMT The Twin Creeks Busser is responsible for setting tables with clean linens and silverware and removing soiled dishes, glassware and silverware from tables. Will also upsel bottled water, refill non-alcoholic beverages and assist with coffee, cappuccino and espresso service. Also responsible for proper maintenance, sanitation and cleaning of side stations, floors and furniture, as well as other duties as assigned. Cleans, polishes and helps maintain silverware, glass and plates, as well as maintains dish breakdown area and dining room credenzas. http://www.casinocareers.com/jobdetails.cfm?jobid=28369 http://www.casinocareers.com/jobdetails.cfm?jobid=26769 Wed, 16 May 2012 19:00:00 GMT Responsibilities include but are not limited to: Embrace the Companys mission and values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication and infuse them into department processes and practices Lead a go to HR team ready to offer information and support to operating departments Set a high-achievement strategy and direction for HR; support the strategy with optimistic, achievable goals and objectives and a realistic budget Set standards, measures and feedback tools to monitor department progress Ensure recruitment techniques attract top talent, selection processes impress all candidates and on boarding processes solidify their decision to join and contribute to the team Educate team members on the value of their overall compensation and benefits package. Anticipate team member questions and proactively communicate so benefits are best understood, used and valued Use HRIS to provide useful, fuss-free measures and reports that assist HR and operating departments in monitoring progress Develop property-specific policies and procedures that are clear, concise, positively stated and focused on productivity, progression and professional fulfillment and submit to SGA for approval Oversee learning and development and promote programs/processes/advancement in an innovative, entertaining, adult learning environment Seek and share ways to increase profits/decrease costs, improve guest satisfaction, increase employee engagement and bench strength and maintain 100% compliance Promote the brand identity in all communications, events and initiatives Coach, counsel, correct team members in a way that educates and leads to improved performance and behaviors; assist other managers as needed to coach, counsel and correct Conduct fair and confidential investigations as warranted; implement resolutions and set plan to eliminate future occurrences Implement multiple communication vehicles to reach varied audiences; include two-way communication opportunities to bond with team members, share ideas and best practices and keep your finger on the pulse of the people Support the success of the Tribal Career Development program Garner peer involvement in HR plans and win support for HR practices and initiatives Celebrate successes and create rewards that resonate with recipients Be a stellar role model of personal and business ethics, be a gatekeeper of ethical practices and honorable behaviors throughout the organization. Take immediate action to report perceived ethics violations Demonstrate a resounding commitment to responsible gaming and responsible alcohol service Ensure a safe, comfortable, friendly HR environment Hire the best and the brightest HR team, train them to be even better, share your knowledge, remove obstacles to personal/department success, applaud triumphs and make way for your team to achieve their professional desires Cultivate trusting, mutually supportive relationships with peers and direct reports as well as members of Tribal Government and Gaming Compliance and Regulations http://www.casinocareers.com/jobdetails.cfm?jobid=26769 http://www.casinocareers.com/jobdetails.cfm?jobid=28521 Wed, 16 May 2012 19:00:00 GMT SUMMARY: The Slot Technician tests function of electronic assemblies, components, and parts according to established procedures. Responsible for the preventive maintenance, repairs and maintenance, and troubleshooting of all slot machines. ESSENTIAL DUTIES AND RESPONSIBILITIES Repairs malfunctioning slot machines and equipment. Operates electronic test equipment as required to facilitate repairs. Uses small tools to effect installation and repair of slot machines and other equipment. Prepares records and reports describing types of repair work and preventative maintenance performed. Replaces defective components or repairs defective wiring testing. Cleans slot areas as required. Adheres to all regulatory, departmental and casino policies and procedures and the casino MICS. Must adhere to the safety rules and regulations of the Kiowa Casino and of the Slot Operations department. PHYSICAL DEMANDS While performing the duties of this position, the team member is required to walk and/or stand for long periods of time. Walking will require a fast pace at times. The team member will be required to bend, stoop, and kneel occasionally. The team member must also be able to lift and/or move up to fifty (50) pounds. WORKING ENVIRONMENT Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact. DISCLAIMER AND CONDITIONS OF EMPLOYMENT The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All Casino employees are responsible to ensure that their designated operations are in compliance with Casino policies, MICS, Tribal policies, State compact and Tribal gaming regulations. Conditions of employment with the Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them. http://www.casinocareers.com/jobdetails.cfm?jobid=28521 http://www.casinocareers.com/jobdetails.cfm?jobid=28627 Wed, 16 May 2012 19:00:00 GMT The Gourmet Room Manager is responsible for managing and overseeing Thunder Valley Resort Casinos High Steaks Restaurant. The incumbent ensures the highest quality service and products are provided at all times. Below is a brief summary of duties and responsibilities: Responsible for practicing, supporting, and promoting Thunder Valley Casino Resorts Winning Attitude culture and demonstrating Thunder Valley Casino Resorts Four Diamond Service Standards. Set schedules and job duties while maintaining Team Members hours for proper staffing and rotating of stations/side work. Responsible for setting computerized schedules and completing labor allocation charts. Responsible for posting and bidding out shifts as they come available. Develops Asst. Managers and hourly Team Members through affective communication, regular reviews and training classes. Responsible for Financial and PL accountability of the outlet as well as beer and liquor inventories. To include but not limited to labor cost, food beverage COS, including other expenses such as profitability, revenue, and guest covers. http://www.casinocareers.com/jobdetails.cfm?jobid=28627 http://www.casinocareers.com/jobdetails.cfm?jobid=28747 Wed, 16 May 2012 19:00:00 GMT Nestled high among the evergreens about 30 miles east of Seattle, Snoqualmie Casino sits on the Snoqualmie Ridge near the Snoqualmie Falls. It is an outdoor paradise, with an abundance of nearby streams, hiking, and mountain biking trails. Snoqualmie Casino offers an exciting, fast-paced work environment. In addition to competitive wages, some of the many benefits include: medical insurance coverage after 90 days; paid time off (PTO); and a team member dining facility open 24/7 where all meals are free to team members on duty. To provide leadership and direction to Fine Dining staff. Exceed all expectations of our guests in quality, service, beverage selections and wow factor that are impeccable in detail and implementation. Operate and continually improve restaurants through the most effective use of team members, materials, time, equipment and effort. Observe Feedback from comment cards to improve guest relations, control costs, and develop an improved team. Responsible for a high level of guest service as described in the minimum guest service expectations. Direct and mentor staff in superior guest service through clear and concise direction with measurable goals; Set standards and provide direction in clear, concise manner to staff in skills related to policies and procedures; Provide positive reinforcement or discipline according to policy, performance and evaluation. Establish, direct and oversee the training development and implementation of training manuals, policies and procedures, and job descriptions. Control the scheduling of staff within the department. Collaborate with Director to develop annual budget, and maintain controls on financial operation for Fine Dining departments; Consistently review and revise menus to reflect sales growth and seasonal trends while meeting established financial guidelines; Develop and maintain financial/statistical reports; Complete all administrative paperwork in a thorough and timely manner. Work with the department, purchasing of wine and spirits. Develop strong guest interaction (seating, greeting, and exiting) and work with staff for excellent table side service (carving, desserts, drinks etc.) Establish and exceed standards of food quality and cleanliness for front of house, back of house, floor and reservation management. Participate with Hospitality Division and Casino Managers for networking, training and support. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28747 http://www.casinocareers.com/jobdetails.cfm?jobid=28748 Wed, 16 May 2012 19:00:00 GMT Summary Develops Personnel Safety policies and procedures. Coordinates Human Resource activities, such as employment, employee orientation, training, employee relations, safety meetings and activities and employee compensation. Develops yearly budget and monitors monthly expenditures. Oversees and administers the company drug policy and testing of employees. Coordinates personnel practices and objectives through human resources staff, department managers, supervisors, and management. Supports Vision and Mission of Prairies Edge Casino Resort. Essential Duties and Responsibilities include the following: Develops and recommends personnel safety policies and procedures to management. Consults legal counsel to ensure policies comply with all applicable laws and regulations. Identifies legal requirements and other pertinent regulations affecting personnel functions. Assists management with establishment and implementation of wage and salary structure and compensation policies. Establish in-house training programs and assess employee training needs. Conducts employment interviews and orientation. Directs the preparation and proper maintenance of all records pertinent to Human Resources Department. Protects the interest of employees by ensuring compliance and documentation in all disciplinary actions and/or resources. Maintain positive employee relations by listening to employee problems/complaints, refer employee to proper resources. Develop and implement a Drug-Free Workplace policy and procedures, including a drug testing program. Develop and recommend Human Resources Department Budget. Maintains confidentiality of department and employee matters and other casino business Works cooperatively with other management staff and regulatory officers and outside businesses and employers. Portrays a positive management and conflict resolution style. Possesses good management, organizational skills and good conflict management skills. Follow policies and procedures and chain of command. Other duties as assigned. Supervisory Responsibilities Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Develops and implements safety program and employee events; Develops and administers the drug testing program. Maintains strict confidentiality of all pertinent information http://www.casinocareers.com/jobdetails.cfm?jobid=28748 http://www.casinocareers.com/jobdetails.cfm?jobid=28749 Wed, 16 May 2012 19:00:00 GMT The Database Manager is accountable for the development, implementation and analyses of all database marketing campaigns as defined by the Seminole Hollywood Classic Casinos marketing plan. Duties and Responsibilities: Responsible for guiding the functional requirements and design of Players Club systems and programs. Develops strategic use of existing information processes and evaluates potential uses of new processes. Supervises training of key personnel on Players Club systems. Coordinates system testing with IT. Develops and maintains policies, procedures and standards relating to database management and monitors transaction activity. Consults with and advises users of the various existing data collection sources available and uses to support business objectives. Performs ad hoc analysis and extracts for various operating departments. Responsible for the overall integrity of customer data and information. Oversees the development and production of monthly direct mail programs, including list generation, proformas, creation of offers, creative, production, implementation and post campaign analyses. Maintains up-to-date knowledge of all computer systems and applications that comprise the Players Club system. Provides operating reports and program analysis. Oversees all database marketing expenditures to ensure that all projects are performed within budget guidelines. Maintain a presence in the Players Club center in order to address customer concerns and to assist supervisors. Handles guest inquiries related to promotional offers. Trains Database Administrator. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28749 http://www.casinocareers.com/jobdetails.cfm?jobid=28750 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for supporting the overall gaming, hospitality, point-of-sale, and other systems that support revenue generating activity. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports all gaming, point-of-sale, and other revenue generating software as assigned. Performs daily and monthly backups of assigned systems. Establishes and maintains user permissions in assigned systems. Performs system troubleshooting. Maintains system hardware as assigned. Provides technical support to the user community. Strictly adheres to the Kiowa Casino Internal Controls, as well as IT Department policies and procedures. Must adhere to the safety rules and regulations of the Kiowa Casino and of the IT department. PHYSICAL DEMANDS While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The team member must occasionally lift and/or move up to 50 pounds. WORKING ENVIRONMENT Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. DISCLAIMER AND CONDITIONS OF EMPLOYMENT The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All Casino employees are responsible to ensure that their designated operations are in compliance with Casino policies, MICS, Tribal policies, State compact and Tribal gaming regulations. Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them. http://www.casinocareers.com/jobdetails.cfm?jobid=28750 http://www.casinocareers.com/jobdetails.cfm?jobid=28751 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Director of Credit Collections, the incumbent assists in providing direction and guidance to department staff. Evaluates requests for granting of credit lines and makes decisions to approve, modify or deny such requests. Will refer requests over a pre-determined dollar amount to Director or above level. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Review new credit applications and approve, modify credit limit, or deny requests. Refer credit line requests over a pre-determined amount to Director or above level depending on amount requested. Activates initial lines and assigns proper deposit delay. Compiles accurate gaming history on preferred customers through direct contact (Exec to Exec) to provide senior management with the most accurate and complete gaming profile for decisions above his/her authority level. Evaluates requests for temporary increases. Provides highest level of personal service and attention to the needs of Casino Credit patrons. Obtains sensitive and confidential information in a safe, private and confidential setting. Articulates denials of requests logically and courteously to ensure positive guest service and continued patronage to our casino. Evaluates continued credit worthiness of active customers through re-verification of financial and gaming data. Review daily in house Daily returns to determine disposition. Review daily returns from Central credit. Monitor and evaluate expected and unexpected credit arrivals. Track markers issued for walk/roll and take appropriate action. Call premium players prior to deposit. Develop relationships and promote player development involvement with new and existing customers. Ensures the protection of customers confidential information and credit lines. Complies with all departmental and Company Policies including Tribal business ethics guidelines. Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information Responsible for overseeing collection activities and presenting a monthly update to the credit committee. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Companys Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Works diligently to support the culture and team philosophy throughout the property. Promotes positive public relations and creates an enjoyable atmosphere for all customers. Performs other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28751 http://www.casinocareers.com/jobdetails.cfm?jobid=28752 Wed, 16 May 2012 19:00:00 GMT Seminole Coconut Creek is proud to announce the newest addition to the Seminole Gaming family, the Coco Girl Party Pit. Coco Girls are fun, enthusiastic, glamorous and confident! This position is a special group within the Table Games department that will participate in a new Party Pit area. The duties may include Pit Parties, VIP events, photos and video shoots, PR events, festivals and more! Scheduling requirements will include nights, weekends and holidays! A Table Games Dealer's responsibilities include, but are not limited to the following: Performs the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policies and procedures. Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines and all regulatory requirements. Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play. Responsible for knowing all policies and procedures of the specific table game he/she is supervising. Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale. Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property. Amicably resolves customer related problems in a fast paced environment. Ensures the protection of customer's rewards and credit lines. Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. If you posses the right attributes for a specific and rather attractive alluring uniform and you are poised, classy, charming and playful, then you should consider applying for this Specialty Pit Dealer position at Seminole Casino Coconut Creek. http://www.casinocareers.com/jobdetails.cfm?jobid=28752 http://www.casinocareers.com/jobdetails.cfm?jobid=28753 Wed, 16 May 2012 19:00:00 GMT Responsible for the effective management of developing, planning and implementing direct mail programs that increase property revenues and customer loyalty as well as analyzing the success of all direct mail initiatives and making appropriate adjustments to future programs. Hires, trains and manages Direct Mail and Database team members. Develop and manage operating budgets for coupons, discounts and postage and ensure budget adherence. Apply database marketing principles and systems; ability to write and build queries and produce analytical, financial, and operational reports. Utilize strong analytical, quantitative and research skill to support marketing functions to achieve property revenue goals. Maintains a monthly summary of each campaign with statistical analysis of all tiers and segmentation to understand trending behavior and redemptions. Oversees the development and production of monthly direct mail programs. Creates and develops strategies and revenue-generating promotions through direct mail to increase property profitability. Manage The Player Magazine, a bimonthly publication sent to approximately 10,000 players in our database. http://www.casinocareers.com/jobdetails.cfm?jobid=28753 http://www.casinocareers.com/jobdetails.cfm?jobid=28754 Wed, 16 May 2012 19:00:00 GMT FUNCTION The Director of Marketing is accountable for directing and managing the successful day-to-day operations of the property marketing function. Responsible for the functional development of a consistent and cohesive marketing plan, theme, product, position and image. ORGANIZATIONAL RELATIONSHIPS Responsible to the General Manager for successful performance of assigned duties. Responsible for the management of Marketing, Data Base Marketing. Advertising, Promotions and Public Relations. Assists and advises other departments and Company personnel, as necessary, to assure the successful performance of their assigned job duties and the Company overall. SPECIFIC DUTIES AND RESPONSIBILITIES Implements and develops the marketing department budget, authority and assign responsibilities. Ensure the safety and security of employees and guests. Manages and processes to reduce loss time injuries. Developing and producing all promotional and entertainment efforts. Directing all Database and direct response marketing including telemarketing Monitoring print production mailing timelines and redemption rates and cost. Directing all advertising efforts with the advertising agency working closely with the Advertising and Production Manager. Monitoring all public relations activities and working close with the Public Relations Manager to ensure consistent and effective media relations and community awareness. Meet with departmental directors and managers as necessary. Other duties as assigned. METHODS OF ACCOUNTABILITY Ability to maintain strict confidentiality relative to financial data, casino procedures, policies and marketing plans. Through achievement of performance goals. STANDARDS OF PERFORMANCE Individual Proficiencies: Management abilities demonstrated in managing the marketing department operational effectiveness. Public relations and customer service skills, maintaining interpersonal working relationships among all personnel. Knowledge of FCC regulations, Oral and written communication skills. Willingness to assume overall responsibility relative to the performance of marketing and the overall the property. JOB PERFORMANCE Management of established budget and other performance goals. Effective managing of the staff. Development of strong relationships with community leaders. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. http://www.casinocareers.com/jobdetails.cfm?jobid=28754 http://www.casinocareers.com/jobdetails.cfm?jobid=28755 Wed, 16 May 2012 19:00:00 GMT Responsible for the overall direction, coordination, and evaluation of the Food and Beverage departments including Katie's Kitchen, The Bears Den, The Watershed Restaurant and Lounge, Floor Service, and all other Food and Beverage outlets. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Directly supervises 2-10 employees. Responsibilities include: interviewing, hiring, and training employees, planning, assigning and directing work,performance appraisals, rewarding and disciplining employees, addressing complaints and resolving problems. Ensure compliance with Tribal, Local/State, Federal and NIGC regulations. Ensure control/protection of company assets. Develop and review analysis of activities, costs, operations, and forecast data to determine departmental progress toward stated goals and objectives. http://www.casinocareers.com/jobdetails.cfm?jobid=28755 http://www.casinocareers.com/jobdetails.cfm?jobid=28732 Wed, 16 May 2012 19:00:00 GMT Works with Senior Graphic Designer and other staff to develop concepts for all advertising and marketing concepts. Work closely with Senior Graphic Designer to learn how to produce creative and comprehensive layouts and unique designs for use by the BlueWater Resort Casino in their marketing and advertising campaigns and for their on-property signage. Assist with the conception and design of advertisements, brochures, signs, and other material required by the marketing department. Ensure the timely production and delivery of all job assignments. Assists with Slot Tournaments as needed for registration of guests, scorekeeping, or other duties assigned to Marketing for slot tournaments. Maintain an up-to-date and accurate account of all current advertising and design projects, as well as archival records of all completed projects. Perform other duties as assigned within the realm of their job description. Must keep a complete inventory of all materials necessary to perform duties effectively. http://www.casinocareers.com/jobdetails.cfm?jobid=28732 http://www.casinocareers.com/jobdetails.cfm?jobid=28740 Wed, 16 May 2012 19:00:00 GMT San Manuel Band of Mission Indians Gaming Departmentseeks a Gaming Technician Auditor. The Gaming Technician Auditor will work under the general direction of the compliance management and the Gaming Commissioners. Gaming Technician Auditors are responsible for developing and maintaining effective technical standards for the gaming operation to ensure the fairness and integrity of gambling at the gaming facility by reviewing, analyzing, and evaluating processes, and systems to ensure strong internal controls protect tribal assets, employees, and the public through established and implemented procedures approved by the Gaming Commission. Gaming Technician Auditors use technical knowledge of gaming machines, gaming devices, computer hardware, databases, and application software to ensure strong regulatory controls and compliance. The Technician Auditor is responsible for monitoring and observing all facets of casino gaming operations for irregularities and/or fraudulent activities. http://www.casinocareers.com/jobdetails.cfm?jobid=28740 http://www.casinocareers.com/jobdetails.cfm?jobid=28741 Wed, 16 May 2012 19:00:00 GMT Essential Duties and Responsibilities: Responsible for learning and understanding all training and user guide documentation of all Bally Technology products Prepares training agendas, binders, sign in sheets, evaluations and all other related administrative items for training classes Schedules and conducts training for customers and internal Bally employees Bally Technology products Can teach install classes and support all modules within the Bally product lines without a lead trainer present Remains informed of new Bally products and services Maintains and updates existing training material, including course content, visual aids, videos, user manuals, and presentations Creates training curriculum for new classes Schedules and sells training for customers Provides go-live support in all areas of the casino with special focus on Slot Accounting, and ensures that software is properly performing Acts as a liaison between the customer and Bally Technologies http://www.casinocareers.com/jobdetails.cfm?jobid=28741 http://www.casinocareers.com/jobdetails.cfm?jobid=28742 Wed, 16 May 2012 19:00:00 GMT Essential Duties and Responsibilities: Responsible for learning and understanding all training and user guide documentation of all Bally Technology products Prepares training agendas, binders, sign in sheets, evaluations and all other related administrative items for training classes Schedules and conducts training for customers and internal Bally employees Bally Technology products Can teach install classes and support all modules within the Bally product lines without a lead trainer present Remains informed of new Bally products and services Maintains and updates existing training material, including course content, visual aids, videos, user manuals, and presentations Creates training curriculum for new classes Schedules and sells training to customers Provides go-live support in all areas of the casino with special focus on Marketing Promotions, and ensures that software is properly performing Acts as a liaison between the customer and Bally Technologies http://www.casinocareers.com/jobdetails.cfm?jobid=28742 http://www.casinocareers.com/jobdetails.cfm?jobid=28743 Wed, 16 May 2012 19:00:00 GMT The Surveillance Supervisor will assist in providing and maintaining a proactive surveillance operation that protects the assets of the Gun Lake Casino. This position will provide upper level leadership within the Surveillance Department. The Surveillance Supervisor will perform all responsibilities in accordance with Gun Lake Gaming Commission standards, policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Supervise and approve all Surveillance activity performed by Surveillance Leads, Technicians, Operators and Trainees during assigned shifts. Member of the Interview Committee for entry level through supervisory level positions within the Surveillance Department. Performs annual evaluations of all lower level Surveillance staff. Organize and prepare Surveillance information and statistics for presentation to the Surveillance Manager. Operate all casino surveillance equipment, including keyboards and recording devices, and all related equipment needed to monitor, preserve or establish gaming related activities through covert operations and surveillance. Familiarity with the operation of all casino departments and gaming areas. Knowledge of all live games, including rules, cheating techniques, and game protection for casino games such as Blackjack, Dice, Roulette, Baccarat, Let It Ride, Three Card Poker, Ultimate Texas Holdem, Crazy 4 Poker, Caribbean Stud Poker, Pai Gow Poker, Mississippi Stud Poker, Slots, Poker, Keno, and Bingo. Become familiar with gaming ordinances, regulations and compacts, the approved Internal Control System, department policies and procedures, and have working knowledge of applicable federal, state, and local laws. Develop the ability to monitor and audit other departments in accordance with policies and procedures. Become familiar with all surveillance forms, policies and procedures. Conduct routine random surveillance and special observations as approved by surveillance management. Conduct surveillance reviews and audits to confirm transactions or events. Responsible for practicing, supporting, and promoting GLTGC professionalism, ethics and standards at all times Assist in other duties and projects as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28743 http://www.casinocareers.com/jobdetails.cfm?jobid=28745 Wed, 16 May 2012 19:00:00 GMT The Gaming Commission of the Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians (Gun Lake Tribe) is seeking a full-time Surveillance Operator/Trainee who will report to the Surveillance Manager. The Surveillance Operator/Trainee will assist in providing and maintaining a proactive surveillance operation that protects the assets of the Gun Lake Casino. The Surveillance Operator/Trainee will perform all responsibilities in accordance with Gun Lake Gaming Commission standards, policies, and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Operate all casino surveillance equipment, including keyboards and recording devices, and all related equipment needed to monitor, preserve or establish gaming related activities through covert operations and surveillance Familiarity with the operation of all casino departments and gaming areas Knowledge of all live games, including rules, cheating techniques, and game protection for casino games such as Blackjack, Dice, Roulette, Baccarat, Let It Ride, Three Card Poker, Ultimate Texas Holdem, Crazy 4 Poker, Caribbean Stud Poker, Pai Gow Poker, Slots, Poker, Keno, and Bingo Become familiar with gaming ordinances, regulations and compacts, the approved Internal Control System, department policies and procedures, and have working knowledge of applicable federal, state, and local laws. Develop the ability to monitor and audit other departments in accordance with policies and procedures Become familiar with all surveillance forms, policies and procedures Conduct routine random surveillance and special observations as approved by surveillance management Conduct surveillance reviews and audits to confirm transactions or events Responsible for practicing, supporting, and promoting GLTGC professionalism, ethics and standards at all times Performs other related tasks as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28745 http://www.casinocareers.com/jobdetails.cfm?jobid=28746 Wed, 16 May 2012 19:00:00 GMT This position will direct and coordinate activities of restaurant and kitchen operations to obtain optimal efficiency, economy of operations and maximum profits. The Director will be responsible for the operational stability that includes a full-service restaurant, snack bar, special event catering, and hotel room service. Responsible for the culinary reputation of each food and beverage outlet. Establishes hospitality industry standards that encompass delivering the highest quality customer service to patrons. Plans and develops restaurant and kitchen policies and goals under the direction of executive management. Reviews activity reports and financial statements to ensure budgetary and financial operations are reached. Subscribes and implements industry standards as outlined by the American Restaurant Association and regulatory agencies. The Director of Food Beverage is expected to serve as a public relations ambassador for all Acoma Business Enterprises and must be courteous and helpful to customers at all times. Other related duties may be assigned and directed by ABE management. http://www.casinocareers.com/jobdetails.cfm?jobid=28746 http://www.casinocareers.com/jobdetails.cfm?jobid=28733 Wed, 16 May 2012 19:00:00 GMT REPORTS TO: Director of IT SCOPE OF POSITION: The Applications Managers role is to supervise and maintain the organizations repository of software applications through best practices and the appropriate staffing and management of a technical team. The Applications Manager is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems. DUTIES AND RESPONSIBILITIES: The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary. Requirements for this position are necessary for us to reach our fullest potential in providing a superior entertainment experience to our guests. Performs all functions in accordance with applicable laws and gaming regulations, the mission statement, and objectives of the Kickapoo Lucky Eagle Casino as well as established policies, procedures, and controls. Assists management with analysis and design of application software in solving identified problems/issues. Ensures that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues. Reviews and analyzes existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. Cultivates and disseminates knowledge of application-usage best practices. Researches and makes recommendations on software products and services in support of procurement and development efforts. Evaluates, installs, configures, and deploys new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. Collaborates with rest of the team, system owners in the testing of new software programs and applications. Analyzes documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. Ensures that any new software integration into company systems meets functional requirements, system compliance, and interface specifications. Designs, develops, and installs application enhancements and upgrades. Coordinates feasibility studies for software and system products under consideration for purchase, and give advice based on findings. Contributes to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations. Manages and provides direction for the application team in support of business operations. Compiles and maintains inventory of company software and systems assets and their corresponding contracts/agreements. Develops and communicates training and documentation for end users and other user-related activities. Develops, distributes, and coordinates in-depth end-user reviews for modified and new systems or applications. Supports, supervises, and assists in planning, analysis, design, testing and implementation of customized computer programs. Assists department staff in the use of various software utilized by casino staff. Develops project work, timelines, and deliverables for each phase of a project plan. Develops systems to oversee and enforce system integrity, security, application and standards. Attends all required training as designated by Director of IT Performs other duties deemed necessary by Director of IT http://www.casinocareers.com/jobdetails.cfm?jobid=28733 http://www.casinocareers.com/jobdetails.cfm?jobid=28737 Wed, 16 May 2012 19:00:00 GMT San Manuel Band of Mission Indians Gaming Department is currently recruiting for an Auditor/Inspector. The Gaming Auditor/Inspector performs onsite internal audit work of the appropriate Casino departments. The Gaming Auditor/Inspector summarizes audit findings and preliminary recommendations, compiles data, prepares reports and work sheets to substantiate findings and exceptions to the Compliance Gaming Commissioner. http://www.casinocareers.com/jobdetails.cfm?jobid=28737 http://www.casinocareers.com/jobdetails.cfm?jobid=28638 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for shift operations in the stewarding department, adhering to all regulatory requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Ensures all health regulations are maintained. Maintains knowledge of sanitation, dishwashing, maintenance, and safety standards. Fills equipment, china, glass, and silverware requirements. Cleans kitchens, equipment and serving equipment. Assists with expediting all banquet plate-up and distribution. Understands the proper use of chemicals on property. Assigns and monitors employee break schedules and attendance. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. http://www.casinocareers.com/jobdetails.cfm?jobid=28638 http://www.casinocareers.com/jobdetails.cfm?jobid=28400 Wed, 16 May 2012 19:00:00 GMT Summary Under the general supervision of the Executive Director ofOperations, works to accomplish theHuman Resourcesdepartments strategic objectives by planning, organizing, and supervising all functions required to effectively operate and maintain departmental services and initiatives. TheDirector will ensure that all recruitment, employment, compensation, benefits, record-keeping systems, employee relations, human resource polices and performance management programs are in alignment with the Casino vision, mission, and values and are maintained in accordance with established laws, regulations, policies, and procedures. Maintains confidentiality of all privileged information. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following: Makes recommendations for and implements Company's standard recruiting and placement practices and procedures. Oversees the recruitment, selection and separation of employees. Works closely with the Chitimacha Gaming Commission as relating to all employment and licensing issues. Provides guidance and consultative counseling to the management of the casino regarding employee relations, investigations and when necessary works with other appropriate groups or individuals to resolve investigations or other complaints related to employees. Oversees the administration of the employee grievance process. Assures all policies, procedures, practices and guidelines are in accordance with all legal requirements and government reporting regulations affecting the Human Resources function (e.g., FLSA, ADEA, ADA, etc). Monitors exposure of the property; Directs the preparation of information requested or required for compliance; Approves all information submitted; In conjunction with Company initiatives, directs organizational development activities that address training and development needs across the property; Ensures collaboration across departments; Evaluates plans and changes to plans; Makes recommendations to senior management. Makes recommendations for and implements Company wage and salary structure, pay policies, performance evaluation programs, employee benefit and health programs and services. Monitors for effectiveness and cost containments. Develops and maintains a human resources system that meets top management information needs and ensures the confidentiality of all records related to employees. Analyzes wage and salary reports and data to develop and recommend competitive compensation plans. Works with departments as needed in prepare personnel forecast to project staffing needs. Creates and communicates with all levels of management and supervisors regarding company policies and procedures. Keeps senior management and other leaders informed of significant problems that jeopardize the achievement of objectives, those that present a risk to the Company, and those which are not being addressed adequately Works collaboratively with department management and others in discussing and approving recommendations for terminations Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization. Writes and delivers presentations to casino or government officials regarding Human Resources policies and practices. Active participant in the YOU program. Responsible for maintaining a consistent, regular attendance record. SUPERVISORY RESPONSIBILITIES: Manages employees in theHuman ResourcesDepartment. Is responsible for the overall direction, coordination, and evaluation of these all areas related toHuman Resources. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28400 http://www.casinocareers.com/jobdetails.cfm?jobid=27206 Wed, 16 May 2012 19:00:00 GMT The Executive Director Beverage reports to the Vice President Food Beverage for Revel Atlantic City and is responsible for leadership of Revel operated bars, lounges, convention bars, and casino floor beverage. http://www.casinocareers.com/jobdetails.cfm?jobid=27206 http://www.casinocareers.com/jobdetails.cfm?jobid=28729 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for the quality assurance of all finished food products and the ultimate supervision of the main kitchen, commissary, and buffet, ensuring that property specifications and standards are adhered to and met. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Review the food inventory daily and make the necessary purchases. Review banquet function sheets, make notes of any changes. Directs the preparation, portioning, and garnishment of all foods. Maintains excellent kitchen hygiene conditions at all times. Tests and develops new recipes. Monitors guest satisfaction. Leads, directs, and assists with the work of others. Controls food and labor costs on a continual basis within approved budgetary controls. Makes recommendations and suggestions in hiring, terminating, suspending, and counseling to the Executive Chef. Maintains knowledge of all state health department regulations and ensures all conditions and standards are met. Participates in departmental and venue meetings, facilitating the flow of pertinent information from management to employees. Provides all employees with proper training and counseling as needed in accordance with policy and procedures. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. Take month end and required inventories. Meet with the stewarding department to review equipment needs and banquet plate up assistance. Ensures that the recipe cards, production schedules, plating guides, photographs are current and posted. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns, and resolve conflicts. Retains employees through involvement in employee training and development. Explains why we do things, in advance of doing them. SUPERVISORY RESPONSIBILITIES: Directly supervises the Butcher Shop Manager, Garde Manger Sous Chef, Buffet Sous Chef and Sous Chefs. Indirectly supervises all culinary employees http://www.casinocareers.com/jobdetails.cfm?jobid=28729 http://www.casinocareers.com/jobdetails.cfm?jobid=28730 Wed, 16 May 2012 19:00:00 GMT Las Vegas Sands Corp. (NYSE: LVS) is one of the leading international developers of multi-use integrated resorts. The Las Vegas, Nevada-based company owns The Venetian Resort Hotel Casino and the Sands Expo and Convention Center in Las Vegas, and The Sands Macao in the Peoples Republic of China (PRC) Special Administrative Region of Macao. The company has recently opened two additional integrated resorts: The Palazzo Resort Hotel Casino in Las Vegas and The Venetian Macao Resort Hotel Casino in Macao. LVS is also developing the Cotai Strip, a master-planned development of resort casino properties in Macao, and was selected by the Singapore government to build The Marina Bay Sands, an integrated resort that will open in Singapore. Part of The Venetian The Palazzos mission is 'our commitment to a rewarding, exceptional work environment that fosters excellence in team members who embrace the challenges and demands of a dynamic, world-class organization.' It starts with an excellent wage and benefit package. Team members can cover their entire families at no cost or opt out and receive cash if they have coverage available from another source. The Venetian also offers several benefits unmatched on the Las Vegas Strip, including subsidized on-site child care, 24-hour concierge services for team members, a free wellness center open 24-hours-a-day, and free generic prescriptions. Our philosophy is that to attract the best we need to offer the best. We also know that to provide the best possible guest service, our team members need to feel good about coming to work each day. We have many ways of maintaining high team member satisfaction and commitment. We offer a variety of training and developmental programs and when hiring we give first preference to qualified internal candidates. Our goal is to be the best place to stay, and the best place to work in Las Vegas. We invite you to explore all that The Venetian Palazzo have to offer by proceeding to our website for more information at www.venetian.com. JOB DESCRIPTION: The primary responsibility of the Manager Operations In-Suite Dining is to oversee the overall day-to-day operations and profitability of In-Suite Dining, Hospitality Department, and Refreshment Center. All duties are to be performed in accordance with departmental and The Venetian Casino Resorts policies, practices, and procedures. POSITION RESPONSIBILITIES: Ensure that the ISD Staff provides consistent high-quality service to Venetian and Palazzo guests Maintain high morale within the department Analyze daily reports including revenue, profit, labor and operating costs and act on areas of opportunity Ensure the department is run effectively and efficiently Generate and maintain department budget, forecasting and various reports Performs other duties as assigned by senior management Maintain AAA five diamond standards and Forbes ESSENTIAL JOB FUNCTIONS: Manage staff and organize department functions in accordance with company guidelines Delegate tasks and department assignments or projects, meeting deadlines related to those assignments Focus on achieving the goals or objectives of the department using available resources (staff and budgetary) Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures http://www.casinocareers.com/jobdetails.cfm?jobid=28730 http://www.casinocareers.com/jobdetails.cfm?jobid=28731 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY:Plans, organizes, directs and controls the overall operations of the IT Department and operating philosophy of all information systems, hardware, software for River Rock Casino. JOB RESPONSIBILITIES: Serves as key member of the River Rock Executive Leadership Team Recruits, trains, develops and direct the activities of the IT staff consistent with company standards and approved staffing levels. Deploys modern and economic state-of-the-art systems, hardware, software and training to ensure that end-users have current and relevant information to provide outstanding guest service. Works closely with all operating departments and end-users to ensure all needs related to IT are met in a timely and professional manner. Establishes and oversees an IT Steering Committee comprised of IT end users and Key IT Staff Responsible for overall IT strategic planning in conjunction with CEO and aligned with the needs of the operating departments Recommends the purchase, rent, lease, license, or other acquisition from outside sources of computer systems, communication systems, office systems, hardware, software, or service in meeting the needs of the company in accordance with established policies and budgetary constraints Prepares and negotiates necessary contracts for Executive/Board approval Interacts closely with Dry Creek Gaming Commission to ensure regulatory compliance and a seamless approval process. Responsible for all data security to assure the integrity and reliability of computerized information systems, communication systems, and office systems Reviews requests for additional information systems services and identifies impacts on current planned resources. Coordinates and directs professional services for feasibility studies, systems analysis and design, and programming of information, communication, and office automation systems. Prepares an annual IT budget and establishes controls to stay within the specific limits of the budget. Prepares an annual IT business plan, monitors and meets/exceeds business plan strategies Plans and implements educational and developmental programs for IT team members, ensuring that they progress, develop and stay current in related skills. Ensures that all IT team members have a broad departmental view and are fully aware and involved as needed in all IT-related projects. Implements and enforces River Rock Casinos Internal Control Standards and ensures all departmental Policies and Procedures are consistent with the most current Internal Control Standards. Attends all meetings and training as required. Performs additional duties as assigned by senior management. http://www.casinocareers.com/jobdetails.cfm?jobid=28731 http://www.casinocareers.com/jobdetails.cfm?jobid=28724 Wed, 16 May 2012 19:00:00 GMT Ready to work in a fast-pace environment? Do you have experience working with electronics? Love troubleshooting down to the component level on a circuit board? We have a job for you! Calder Casino Race Course is in search for a Slot Bench Technician! The Slot Bench Technician is responsible for troubleshooting and repairing all aspects of all Electronic Gaming Devices down to the component level, including, but not limited to: all EGM circuit boards, power supplies, CRT and LCD monitors, progressive meters and progressive controllers, bill validators and bill validator transports, printers and cashcans using provided test equipment. In addition to utilizing standard soldering techniques, must also be able to remove replace SMD components using hot air soldering equipment. Provides regular verbal and written status reports of repaired parts and inventory to the Slot Supervisors, Slot Tech Manager and Slots Director. Here's a break-down of some of the duties and responsibilities: Repair all Electronic Gaming Device electronics down to the component level. Repair, maintain, and monitor the operation of assigned electronic gaming devices. Maintain slot related equipment in the slot shop. Maintain slot related equipment in the slot storage area. Participate in installation, movement, and removal of slot related equipment. Maintain proper gaming logs in order to comply with state or internal regulations. Ensure the safety and security of all guest and employees. http://www.casinocareers.com/jobdetails.cfm?jobid=28724 http://www.casinocareers.com/jobdetails.cfm?jobid=28726 Wed, 16 May 2012 19:00:00 GMT The Systems Administrator reports to the Executive Director Operations and Business Continuance and provides hands-on support for MS Windows-based technologies, with a heavy emphasis on Microsoft Exchange, Active Directory and Windows Server. http://www.casinocareers.com/jobdetails.cfm?jobid=28726 http://www.casinocareers.com/jobdetails.cfm?jobid=28727 Wed, 16 May 2012 19:00:00 GMT Your Role: The successful candidate will be responsible for assisting with managing and operating cage operations, Count Room, Main Bankers, and Drop Team, enforcing all New York State regulations and company policies and procedures. Responsible for ensuring excellent customer service. Ensuring all areas are adequately staffed. Properly train staff and provide leadership to others through example and sharing of knowledge and skill. Monitor cash flow by tracking all money through cage areas. Collaborate with Internal Audit to ensure compliance of all Lottery regulations and internal controls. Review, develop and institute new cage procedures and controls to directly improve business processes. Assist with the ordering of all cage supplies and being flexible to cover all areas of cage when needed. http://www.casinocareers.com/jobdetails.cfm?jobid=28727 http://www.casinocareers.com/jobdetails.cfm?jobid=28681 Wed, 16 May 2012 19:00:00 GMT Supervise the kitchen Sous Chefs and staff daily functions to ensure department standards are met in food quality, presentation and safety. http://www.casinocareers.com/jobdetails.cfm?jobid=28681 http://www.casinocareers.com/jobdetails.cfm?jobid=28711 Wed, 16 May 2012 19:00:00 GMT To deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Engineer is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware. http://www.casinocareers.com/jobdetails.cfm?jobid=28711 http://www.casinocareers.com/jobdetails.cfm?jobid=28712 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY Responsible for the development and execution of the Blue Lake Casino Hotels marketing plan, guests relations strategies, and programs within the Marketing and Guest Services (Player's Club) departments by performing the following duties personally or through subordinate supervisors. ESSENTIAL DUTIES AND RESPONSIBILITIES Establishes, executes, monitors, and adjust strategic marketing plans, both short and long range, to achieve Casino objectives regarding revenue, profitability, and market share. Statistically analyze marketing programs and adjusts strategy and tactics to increase effectiveness to meet changing market and competitive conditions. Provides post-event reports, analysis, and regular status reports on marketing programs to management team. Effectively cooperate and coordinate activities (such as events, promotions and Guest Service training for all Casino team members) with other managers to insure a cohesive interdepartmental team relationship. Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of direct and indirect competitive activity. Develops, manages and monitors the Marketing Department and its sub-department of Guest Services. Routinely evaluates operating budget to actual expenses, Minimum Guest Service Standards, Player Development and on-floor guest relations. Must routinely maintain customer contact and interaction, personally. Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. Manages development, production, and distribution of promotional and collateral activities and materials including print, electronic media, trade show, direct mail, point-of-purchase displays, and signage to support sales and marketing programs. Recommends product positioning, service levels, and pricing strategy to Executive Management to produce the highest possible long-term market share. Monitors competitive products and marketing activities. Oversees development, maintenance and utilization of customer database (Super PlayMate). Establishes research method, such as survey, opinion poll, or questionnaire, and designs means for collecting data for each project. Develops and assists in conducting surveys and focus groups to analyze customer purchasing patterns, preferences, and organization's image and marketing effectiveness. Prepares marketing activity reports and presents to executive management. Develops ideas and opportunities for feature articles, interviews, presentations, and other public relations activities that promote awareness of the Casino and its products or services. Gathers, analyzes, and compares competitor data and pricing to that of organization. Maintains market intelligence database and uses computer software to examine, analyze, and compile statistical data. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28712 http://www.casinocareers.com/jobdetails.cfm?jobid=28713 Wed, 16 May 2012 19:00:00 GMT Our growing nationwide entertainment company is seeking a National Hospitality Sales Director. The business units that this position will oversee generated in excess of $20 million in sales last year. CORE RESPONSIBILITIES INCLUDE: Oversight of the hiring, training and performance measurement of a team of 30+ national inside sales people Direct the activities of an outbound sales force Assist in contacting and closing national accounts Run a national call center Assist the marketing team with the development of direct marketing programs Energize the entire organization with innovative and exciting, innovating strategies that will significantly grow the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28713 http://www.casinocareers.com/jobdetails.cfm?jobid=28714 Wed, 16 May 2012 19:00:00 GMT Summary: The Poker Room Manager is responsible for the daily operation of the Poker Room. The Poker Room Manager is responsible for providing direction and supervision for all Poker Room personnel, as well as training for all supervisors and dealers. Major Responsibilities/Activities: Responsible to the Live Games Manager for all Poker Room activities. Must provide direction and supervision for all Poker Room personnel, as well as provide training for all supervisors and dealers. Responsible for all Poker Room promotions. Responsible for all impress and table banks in the Poker Room. Responsible for reporting all incidents and accidents that occur in the Poker Room. Responsible for handling all player or employee complaints in a diplomatic and professional manner. Responsible for assuring sufficient staff is scheduled for their shift. Responsible for any disciplinary actions taken on any Poker Dealer or Poker Room Supervisor on any shift. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED. Must be 21 years of age or older. Professional appearance. Must have at least 4 years in a supervisory or equivalent position. Strong leadership, organizational, interpersonal, verbal and written communication skills. Previous experience and knowledge of casino rules, regulations and procedures. Previous experience and knowledge of Poker and Casino Games, rules and structure. Must be courteous, reliable and dependable. Must be able to work a flexible schedule. Self-motivated, enthusiastic and able to be a team worker. Must possess a positive attitude towards guests and co-workers. Must abide with all established rules and regulations set forth by the company and governing agencies. Multi-cultural experience. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key Gaming license. http://www.casinocareers.com/jobdetails.cfm?jobid=28714 http://www.casinocareers.com/jobdetails.cfm?jobid=28717 Wed, 16 May 2012 19:00:00 GMT Reservations Manager Summary Job Purpose: Primary job function is to maintain the room reservation system (LMS) as well as out-sourced booking entities, including brand sites and 3rd party to ensure inventory and restrictions comply with Revenue Management decisions. Individual must be able to monitor and adjust inventory for various business segments and quickly convey changes to the Director so that revenue streams can be adjusted accordingly. The Manager also establishes quality controls to ensure staff is providing the best possible customer service in all aspects of the departments contact with internal and external clients. The Manager communicates directly with the other departments and the direct report to ensure the above. The Manager is responsible for the overall management/supervision of the office. This individual and must work in unison with the Box Office Manager to ensure staffing meets the needs of both areas of operation and that pertinent information is relayed effectively to the staff. The Manager must be familiar with box office system so that, in the absence of the Box Office Manager, questions from the staff, Entertainment and promoters can be handled without delay. Education: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Licenses / Certificates: Ability to obtain/renew all government required licenses or certification. Basic Competencies and Abilities: Ability to act independently while analyzing data and drawing conclusions and determining courses of action from written and computer generated materials. Ability to provide clear and concise directions, both verbally and in writing, in instruction and guidance of subordinates Ability to effectively deal with internal/external customers, of whom some will require patience, tact and diplomacy to defuse anger, collect accurate information and provide resolution to customer concerns. Communicate effectively, both verbally and in writing, in discussions and correspondence with other departments, staff members and guests. Ability respond to guest concerns/requests in a positive manner to provide a satisfactory solution that is to the benefit of both the guest and the property. Ability to observe and evaluate departments management team to ensure diplomacy, impartiality, fairness and consistency in guest and employee challenges/decisions. Encourage tolerance in the diversity of individuals characters and idiosyncrasies. Ability to provide proper instruction, tools and equipment to management team to meet the office requirements and financial/budget expectations. Ability to adapt instructions/procedures from one assignment to another Ability to listen effectively and read, write and speak English clearly to ascertain and document important information and communication with guests/employees. Ability to communicate with Supervisory staff throughout the shift in regards to all office/hotel proceedings. Ability to maintain attendance and grooming in conformance with hotel standards Be flexible with time requirements necessary to meet deadlines including extra hours and/or days Ability to remain alert throughout the duration of the shift and remain calm during emergency situations. Ability to organize and prioritize work and meet deadlines. Ability to operate multi-line telephones to conduct Hotel business. Ability to comprehend and follow supervisors instructions. Ability to maintain attendance in conformance with Hotel standards. Ability to maintain a neat, clean and well-groomed appearance. Ability to work with interruptions. Essential Job Functions: INVENTORY CONTROL To keep apprised of the local market and document for the Director to ensure competitiveness. To monitor inventory in all business segments in anticipation of cut-offs, block reductions and/or over block situations as well as the potential impact of special events, shows and concerts. Ensure maintenance of history records that are used in the evaluation of future events/groups and rate/sales determination. To monitor the system to ensure staff is able to see and offer the various rates, concerts, conventions and packages consistently and with the proper level of customer service. TRAINING To oversee the progress in accomplishments and goal setting of the management team to encourage development and future advancement. To include and train the management team members in the preparation of the office budget and financial goals To provide the tools/equipment necessary to allow the management/supervisor teams too effectively train the trainer. Provide feedback to staff to strengthen teamwork and help meet developmental needs of the individuals and the team. ADMINISTRATION Ensure essential job functions of management team and staff are being monitored, evaluated and completed on a consistent basis. To prepare the daily arrival/departure forecast for the evaluation of future events, new group/leisure bookings and in anticipation of possible staffing adjustments. To evaluate promotions and packages and determine compliance with the Gaming Control Board and county/city tax requirements. Prepare departmental budgets and evaluate/analyze monthly PL statements for areas of correction and for future adjustments. To oversee the input of all bookings and inventory from Sales, Leisure Sales, Casino, and Entertainment and other departments as necessary To ensure the proper reporting of office productivity The monitoring of management team and staff for proper conduct and consistency of a high level of customer service as well as the paperwork documentation that may arise as a result. Reconciliation of payroll numbers Interviewing, hiring and termination of employees as circumstances require. Attend and participate in meetings as deemed necessary by the direct report as well as those that disseminate hotel/operational information that would affect the property/department. Evaluating the information received in any meetings, discussions and/or correspondence in the effort to get the pertinent information to the staff. Lift, carry or otherwise move supplies, equipment, etc., weighing up to 10 lbs. on a constant basis, up to 20 lbs. on a frequent basis, or up to 100 plus lbs. on an occasional basis. Stand, walk, bend (at neck waist), reach (above below shoulder level), kneel, climb, crawl, squat, twist (at neck waist) for duration of shift, walking up to 5 miles during an 8-hour shift. Simple/power grasping as well as repetitive use of the hands and fine hand manipulation are required to complete essential functions Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities. Periodic Job Functions: In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. Safety Regulations: Provide a safe environment for customers and employees. Report emergencies to proper authorities. Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel. Provide instruction and/or guidance for guest/employee safety in fire/emergency situations. Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests. Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas. Other duties as assigned within the scope of this job description http://www.casinocareers.com/jobdetails.cfm?jobid=28717 http://www.casinocareers.com/jobdetails.cfm?jobid=28718 Wed, 16 May 2012 19:00:00 GMT Director of Housekeeping Summary Job Purpose: To provide supervision, direction and operational control for all Housekeeping activities. To ensure that the highest standards of cleanliness, safety, aesthetics and guest satisfaction are maintained. Education: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Minimum 2 years college and 5 years housekeeping supervisory experience. Licenses / Certificates: Ability to obtain/renew all government required licenses or certification. Basic Competencies and Abilities: Ability to remain alert throughout the duration of the shift and remain calm during emergency situations. Ability to work with constant interruption. Ability to work independently and prioritize work activities for self staff. Ability to respond to employee concerns with tact diplomacy. Ability to operate a computer, typewriter, copy machine, etc, in order to complete schedules, forms, input data, etc. Ability to deal with issues requiring initiative and good judgment. Math skills sufficient for scheduling, budgeting, etc. Ability to set goals, create a business plan and prepare a budget. Ability to analyze reports and use the information to determine the origins of certain issues and how best to address them. Knowledge of cleaning procedures, equipment and chemicals. Knowledge of OSHA and safety rules and regulations. Ability to read, write and speak English sufficiently to give directions, answer customer questions, complete forms, etc. Ability to comprehend and follow supervisors instructions. Ability to maintain attendance in conformance with Hotel standards. Ability to maintain a neat, clean and well-groomed appearance. Ability to work with interruptions. Essential Job Functions: Plan, organize and monitor staff activities to ensure compliance with union contract and with quality assurance standards, as well as rules and regulations set forth by the hotel and the corporation. Ensure proper compliance with OSHA and Hazcom programs. Manage finances of the departments, including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc., relative to hotel financial forecasts and budget. Establish and maintain adequate supplies for the efficient operation of the department. Maintain all Housekeeping records as required. Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing Housekeeping staff in the details of their work. Provide staffing, training, counseling and performance reviews for both Housekeeping/PAH. Review guest complaints/concerns and take appropriate action. Schedule employees to guarantee maximum productivity and guest satisfaction with a minimum outlay of expenses in terms of labor and material. Establish procedures with other departments to ensure timely turnover of rooms and guest satisfaction in our product. Plan and conduct staff meetings. Attend other related meetings to obtain and disseminate pertinent information. Evaluate condition of furniture, fixtures, dcor, etc., which requires continuous visual inspection of guest rooms and public areas. Make recommendations and assist in the coordination and design of rehab projects. Meet with vendors to review current products or equipment being used or considered. Speak and understand the English language in order to communicate with guests, supervisors and fellow employees. Grasp, bend, and lift (up to 3 ft.) items weighing up to 20 lbs. occasionally and carry, or otherwise move supplies, weighing up to 20 lbs. occasionally. Walk/stand, sit, crawl, kneel, squat, climb, bend (at neck), twist (at neck) and/or reach (above below shoulder level) as needed, or for duration of shift, walking up to 6 hours during an 8-hour shift. Simple/power grasping as well as fine hand manipulation are needed to accomplish essential functions. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel. Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities. Periodic Job Functions: In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. Safety Regulations: Provide a safe environment for customers and employees. Report emergencies to proper authorities. Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel. Provide instruction and/or guidance for guest/employee safety in fire/emergency situations. Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests. Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas. Other duties as assigned within the scope of this job description http://www.casinocareers.com/jobdetails.cfm?jobid=28718 http://www.casinocareers.com/jobdetails.cfm?jobid=28719 Wed, 16 May 2012 19:00:00 GMT Director of Property Operations Summary Job Purpose: Maintain the entire hotel facility, including all physical, mechanical and electrical structures, HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs.Ensure the upkeep of the guest areas to maintain an attractive hotel.Manage all rehabilitation, expansion and special projects. Education: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.A combination of the above equaling a minimum 5-10 year total. Licenses / Certificates: Ability to obtain/renew all government required licenses or certification. Basic Competencies and Abilities: Ability to act independently while drawing conclusions from written and computer generated materials. Ability to operate personal computer (to access input information using Microsoft Excel Word et.al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests. Ability to provide clear direction, instruction and guidance to subordinates and guests. Must be able to listen and respond to guest inquiries in a positive and professional manner. Ability to collect information and solve customer concerns promptly and efficiently. Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, subordinates and supervisors. Ability to remain alert throughout the duration of the shift and remain calm during emergency situations. Must possess sufficient mathematical skills needed to complete schedules, forecasts and budgets. Ability to operate in a confined space (i.e. hotel elevators). Ability to work in unfavorable conditions which can occasionally be hot or cold. Ability to organize and prioritize work and meet deadlines. Ability to operate multi-line telephones to conduct Hotel business. Ability to comprehend and follow supervisors instructions. Ability to maintain attendance in conformance with Hotel standards. Ability to maintain a neat, clean and well-groomed appearance. Ability to work with interruptions. Essential Job Functions: Complete monthly and annual budgeting for the department. Provide direct supervision of all ongoing jobs and daily engineering activity. Organize the Property Operations department including the selection of supervisory personnel and all other department staff. Monitor job functions and performance standards of the maintenance crew and coordinate shop and field activities to ensure compliance with stated projects. Keep appropriate staffing levels according to business needs. Control the application of direct/indirect maintenance costs, budgets, department and unit costs. Approve all purchase requisitions for time and material expenditure and projects. Review the status of projects to make certain costs stay within the budgeted limit. Adhere to all corporate purchasing policies and controls. Ensure the retention of all reports, contracts, log books, energy data, pertinent records, etc. that are generated by the department. Supervise the preparation of projects and related duties such as estimates, drawings, designs, scheduling, bills for materials. Cost summaries, equipment and material specifications, etc. Interpret all management policies of hotel to promote sound labor/management relations. Assign and verify all routine maintenance in hotel. Conduct walk-throughs to visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems, and other related equipment. Review, produce and distribute memos and correspondence to communicate pertinent information to guests and staff. Answer all correspondence in a timely manner. Prepare and organize presentations and reports for various meetings. Prepare complex reports for forecasts, budgets and energy consumption. Interview, hire, discipline, terminate, counsel, train, assign work and monitor employees and their performance to ensure company guidelines are followed. Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service is provided. Keep President and department heads aware, on a regular basis, regarding the overall condition of building structure(s), related systems and equipment. Offer prudent cost effective proposals for maintaining same. Maintain effective energy management and preventive maintenance programs. Conduct special training for other departments on the safe and efficient usage of hotel equipment and energy. Promote effective safety programs. Chair monthly/quarterly departmental meetings. Respond to accident scenes, emergency calls (fire, smoke, etc.). Act as a maintenance representative for the Property Operations department. Ensure that all safety procedures are followed to include, but not limited to; lock-out-tag-out procedures, hot work permits, fire watch, etc. Learn, understand and apply all codes including, but not limited to; building, fire and health department. Lift, move, and/or carry items weighing up to 75 lbs., on an occasional basis. Sit, stand, walk, bend (at neck waist), climb, crawl, reach (above below shoulder level), kneel, push/pull, twist (at neck and waist), and squat for duration of shift, walking 2-4 miles during an 8-hour shift. Simple/power grasping, repetitive use of the hands and fine hand manipulation is required to complete essential functions. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel. Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities. Periodic Job Functions: In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. Safety Regulations: Provide a safe environment for customers and employees. Report emergencies to proper authorities. Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel. Provide instruction and/or guidance for guest/employee safety in fire/emergency situations. Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests. Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas. Other duties as assigned within the scope of this job description http://www.casinocareers.com/jobdetails.cfm?jobid=28719 http://www.casinocareers.com/jobdetails.cfm?jobid=28721 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for the successful overall direction, administration and coordination of all activities of the corporate Finance department with responsibility over the control and or coordination of multiple business units. ESSENTIAL DUTIES AND RESPONSIBILITIES Creates, develops and implements an effective strategy of financial organization for the property, working with the CEO, COO and Casino Executive Director of Finance to ensure all internal controls and policies/procedures are in place for a smooth opening Ensures the quality of management operations and communication in all areas of the corporate finance department structure. Ensures the integrity of all financial data produced by the operating business units including but not limited to hotel, casino, golf course, construction/development and retail outlets. Oversees business units, to ensure that all applicable financial policies, procedures laws, regulations and internal controls of the company are uniformly enforced. Maintains working knowledge GAAP standards, and ensures the timely completion of corporate financial reports and statements, in accordance with same. Reviews daily operating unit financial reports to certify accuracy. Coordinates and prepares detailed monthly and ad hoc corporate financial reports, rolling forecasts as well as the annual Corporate Business Plan. Facilitates the flow of information throughout the business units, by organizing and presiding over regularly scheduled meetings with executive team members. Held accountable, to the highest degree, for the accuracy and thoroughness of records and reports. SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of senior Financial Management employees, and provides support as needed in supervising the activities of all divisions of the Finance Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28721 http://www.casinocareers.com/jobdetails.cfm?jobid=28722 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Position is responsible for analyzing marketing programs and player database. This position is the primary resource for initiating mailings according to schedule and established policies. Position also supports other operating departments in the analysis of operational performance. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides financial analysis assistance throughout the resort property with an emphasis on marketing financial and patron information. Produces and utilizes a variety of reports and programs necessary to complete all assigned duties. Responsible for Casino Marketing program response and revenue tracking Generate, maintain and distribute recurring casino marketing reports Ability to work with large data sets, develop tools for streamlined analysis, and create reports that succinctly summarize complex concepts Assist operating departments in developing analytical tools to ensure operational efficiency Report preparation for presentation to casino executive committee ADDITIONAL SKILLS AND ABILITIES Strong personal credibility with demonstrated ability to build trusted relationships withclient groups. http://www.casinocareers.com/jobdetails.cfm?jobid=28722 http://www.casinocareers.com/jobdetails.cfm?jobid=28699 Wed, 16 May 2012 19:00:00 GMT SUMMARY Supervises and coordinates activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records by performing the following duties. Delivers Red Carpet Customer Service by treating all patrons like STARS. Smile, speak first and call them by name. Take Responsibility from start to finish. Anticipate their needs. Recover with style(when necessary). Send them home with a smile and invite them back. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Compiles composite reports from individual reports of subordinates required by management or government agencies. Determines work procedures, prepares work schedules, and expedites workflow. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Studies and standardizes procedures to improve efficiency of subordinates. Maintains harmony among workers and resolves grievances. Adjusts errors and complaints. Prepares journal entries; quarterly and annual tax returns/reconciliation; General Ledger print for department heads; and monthly sales and use tax. Tracks expenses and insurances and reconciles to General Ledger; W-2 taxes; weekly and monthly Accounts Receivable invoices; expenses and petty cash disbursements; all fixed assets and CIP/Copies Reviews General Ledger Accounts and Reconcile for all entries. Reviews and approves Accounts Payable invoices; sign off on all A/P checks. Generates financial statements. Files General Ledger and journal entries and checks for accuracy, in month-end journal entries; maintains the journal entry log. Reconciles bankroll to General Ledger. Accrues miscellaneous income items. SUPERVISORY RESPONSIBILITIES Directly supervises 5 to 8 employees in the Accounting Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. http://www.casinocareers.com/jobdetails.cfm?jobid=28699 http://www.casinocareers.com/jobdetails.cfm?jobid=28700 Wed, 16 May 2012 19:00:00 GMT POSITION PURPOSE Provide direct and general supervision to ensure accurate and timely auditing and recording of gaming, food beverage, hotel and retail operations revenue and accounts receivable; ensuring the achievement of gaming commission reporting and audit requirements; directs revenue audit, accounts receivable, and income control operations in order to assure the safeguarding of company assets, compliance with company policies and procedures, and adherence to regulatory requirements while supporting LAuberges Vision, mission and values. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile greet the guest. Be friendly, polite use courteous language. Provide especially timely knowledgeable service; and then some! Always find solutions to guests problems. Use the guests name when appropriate. Thank the guest and invite him or her back.). Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels. Manage the review and monitoring of all gaming documents and transactions to ensure compliance with gaming regulations. Consult with and make recommendations to management on issues pertaining to gaming regulations and accounting requirements to provide informational and analytical support for management decision-making. Participate in the design, development, implementation and on-going maintenance of gaming and non-gaming related management and accounting systems to ensure that systems are consistent with accounting requirements; monitors the effectiveness of accounting systems. Design, implement and maintain systems of internal controls to safeguard company assets and ensure compliance with company policies and procedures, including SOX. Coordinate and interface with gaming regulators during audits; oversees filing and reporting requirements imposed by the Gaming Commission. Perform special audits to provide high level of expertise on matters of a complex or sensitive nature. Design, develop, implement, monitor, and maintain gaming related management and accounting systems to ensure that systems are consistent with accounting and gaming requirements. Keep abreast of federal, state, and local laws to ensure that Pinnacle Entertainment, Inc. is in compliance with all laws and regulations and protected from liabilities. http://www.casinocareers.com/jobdetails.cfm?jobid=28700 http://www.casinocareers.com/jobdetails.cfm?jobid=28701 Wed, 16 May 2012 19:00:00 GMT The Lead Technician is responsible for the overall maintenance and repair of our video gaming machines and related equipment and systems. The Lead promotes positive guest relations by training the staff to service our various accounts with prompt, effective and friendly service. Previous gaming experience is helpful. AC/DC circuitry knowledge and diagnostic ability are a must. http://www.casinocareers.com/jobdetails.cfm?jobid=28701 http://www.casinocareers.com/jobdetails.cfm?jobid=28703 Wed, 16 May 2012 19:00:00 GMT SUMMARY Manage and supervise Systems, Network, Operations, Projects, Support, and Security/Compliance operational staff. Evaluates and recommends changes to current and future systems requirements to meet company needs. Ensure staff assists with Jackson Rancheria systems database administration, manage custom application development and IT business solutions, manages database support and services. Job Duties Include but are Not Limited To: Primary responsibility is to plan and design the Systems Infrastructure, Support and Security/Compliance models, Vendor Management, Contract Management, and Procurement Management. Identifies and mitigates risks. Assists Systems Engineers with escalated issues. Leads the implementation of new projects. Leads crisis management situations. Manages proper and secure gaming database access for technical staff, end-users, IT vendors, and other system users. Provides updated documentation for these levels of access. Ensures the coordination and development of updated IT database system and application documentation that includes data dictionary, data and logic flow diagrams, configuration settings, and required operational procedures to support database environment. Installs new software releases, new hardware, system upgrades and evaluates and installs patches. Monitors and reports on system performance, stability and security. Directs the activities of outside consultants and integrators. Coordinates with third-party support for hardware and software services. Prepares and maintains documentation of system configurations. Documents and communicates problems, solutions and the implementation process. Assists with change management, incident management, and disaster recovery planning and system testing in a controlled environment. Develops and implements system and user security requirements. Develops and implements an enterprise systems security plan. Maintains and improves systems security in response to industry developments and user experience. Responsible for the database administration. Assist with product and service research, review and selection. Other duties may be assigned as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28703 http://www.casinocareers.com/jobdetails.cfm?jobid=28704 Wed, 16 May 2012 19:00:00 GMT SUMMARY Responsible for achieving mastery of skills for all culinary stations within the assigned venue and monitoring preparation of all foods during an assigned shift, ensuring the efficiency of the line and kitchen operation on a scheduled shift. Job Duties Include but are Not Limited To: Responsible for delegation of the kitchen line and technical food production and actively participate with staff to cook, prepare, dish-up and assemble food, implementing policies and procedures and food specifications Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes. Assists, in the absence of the Sous Chef, in checking for quality and consistency. Inspects all refrigeration and dry storage for proper handling and rotation. Ensures that stations are clean and that all food items are properly covered, labeled and stored at the end of shift. Follows all recipes, specs, and control procedures. Maintains a clean and sanitary area at all times in full accordance with health regulations. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. Adheres to the specification and standards set forth by Executive Chef Masters the EATEC ordering system Supervises day to day operations of kitchens Maintains and writes production, transfer reports, temperature and waste charts Completes daily food ordering and inventory control processes utilizing computerized systems and Inventory Control Responsible for technical food production, sauce and soup making Communicate daily special menu items to all line cooks to facilitate product utilization Complete all monthly inventories Verbally communicates orders to fellow co workers to insure that all food is presented in a timely manner. Provides feedback to Exec Chefs on quality of incoming goods Reports product shortages, equipment issues and safety concerns to Exec Chefs Supervises front line kitchen staff in the performance of their daily duties Trains Kitchen Staff and Leads in proper procedures for use of cleaning machines, ware washers, chemicals and cleaning tools Trains Kitchen Staff and Leads in the proper procedures for breakdown, cleaning and assembly of kitchen equipment. Trains Kitchen Workers and Leads in proper procedures for cleaning surfaces May assist with weekly schedules and assigning employees to different areas of operation as necessary Regularly uses computer systems including, not limited to network-based point of sale systems, inventory control, time attendance and Microsoft Office software (email, Excel, Word, internet) Participates in employee coaching and counseling sessions Consistently demonstrates knowledge including roasting, saut, broiling, deep frying, shallow frying, steaming, boiling, braising, large batch cookery, sauce production, soup production Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, flat top, slow cookers, griddles, braisers, ranges, salamanders, combination ovens, knives, and other equipment for food preparation. Provide clear direction, instruction and guidance to lower-level cooks. . Organize and delegate work assignments and tasks to meet deadlines. Train lower-level cooks in proper equipment usage. Communicate regularly with kitchen staff to ensure efficient and effective operations. . Exhibit knowledge, understanding, and application of various cooking techniques. Ability to work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity. Exhibit preparation and knowledge of base sauces, stocks, and soups. Demonstrate ability to work in different food outlet locations. Maintain a solid knowledge of all food products. Prepare order lists for recipe preparations. Perform all assigned sidework to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Check station before, during, and after shift for proper set-up and cleanliness. Abide by all health codes and hand washing guidelines and encourage team members to do the same. Assists guests with special requests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns, and resolve conflicts. Retains employees through involvement in training and development. Explains why we do things, in advance of doing them. Responsible for conducting all responsibilities in a professional and ethical manner http://www.casinocareers.com/jobdetails.cfm?jobid=28704 http://www.casinocareers.com/jobdetails.cfm?jobid=28705 Wed, 16 May 2012 19:00:00 GMT Review all invoices in the batch edits stage, instruct clerks on corrections, post batches to Accounts Payable and interface to general ledger, and balance all necessary reports Assist clerks in reconciling difficult accounts Be available to advise and train Accounts Payable clerks Be available for questions and informational exchange with other departments, such as General Ledger, Accounts Receivable, Purchasing, Payroll, Receiving, and others Perform other duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28705 http://www.casinocareers.com/jobdetails.cfm?jobid=28708 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Asian Culinary Cook Job Description Responsible for the prompt preparation of all hot entrees and proper portion control. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Meets guests needs through timely and proper handling of all equipment and chemicals. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt preparation of all hot entrees and proper portion control and/or buffet presentation of same. Complies with all department and company rules, regulations, policies, procedures and internal controls and government rules and regulations. Works in a safe manner at all times. Assists in other areas of the kitchen as necessary. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, bend, stoop, reach and stretch. Ability to lift 50 lbs. Ability to visually observe work performed and food presentations. Ability to effectively communicate in English and follow instructions. Work/Educational Experience Must have high school diploma or at least three (3) years similar experience in a similar work environment and be ServSafe Certified. Must be knowledgeable in the safe use of kitchen equipment. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must also have extensive culinary expertise and knowledgeable in sanitation regulations and proper handling of all equipment and chemicals used in the department. Must be a team player. Minimum of 18 years old and must be able to obtain a license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28708 http://www.casinocareers.com/jobdetails.cfm?jobid=26207 Wed, 16 May 2012 19:00:00 GMT Gaming Manager / Bad River Gaming Lodge- Complex MTC Operations RESPONSIBLE TO: Executive Director / Tribal Council POSTION SUMMARY: The Bad River Tribe/Casino is seeking an individual that has leadership qualities with business experience. This position is directly responsible for the administration and business activities of the gaming complex enterprises under the guidelines provided by the Bad River Gaming Ordinance. This position directly supervises the Gaming complex business activities to include the lodge and convention center along with the MTC. The General Manager is responsible for developing and implementing the gaming complex business plan and budget. This position reports to the Bad River Tribal Chairman who is the Executive Director for all tribally owned and operated enterprises. The General Manager will be responsible to apply the Casino and Lodge Mission Statement and Philosophy Statement in business activities so that the Bad River Gaming maximizes profits and professionally managed at all times. Maintains confidentiality of all privileged information. DUTIES AND RESPONSIBILITES Plan, develop, and implement policies and procedures and insure effective operation of all gaming activities to include Lodge, MTC and convention center business activities. Direct the administration of gaming complex enterprises and enforce policies and procedures consistent with the provisions of the Bad River Gaming Ordinances and the Executive Director and or the Bad River Tribal Council. Develop and maintain a business flow for the gaming and casino complex activities. Work with the Accounting and other related departments to maintain annual operating reports as well as developing profitable strategies to minimize financial losses. Will review for approval all sales promotions for marketing.Maintain current Gaming Entertainment industry standards by keeping abreast of market trends by attending necessary industry conventions, trade shows, seminars etc Review profit and loss statements along with other financial reports to aid in the preparation of reports to be submitted to the Bad River Tribal Council. Meet with casino complex department heads/managers regularly to review and monitor upcoming promotions, operational activities, budgetsand operational staff(s). Oversee and supervise all Gaming complex operation department heads/managers and gaming complex activities. Coordinate gaming complex planning in conjunction with other Tribal enterprises to increase overall revenue among all tribally owned and operated enterprises Maintain ongoing communication with the Executive Director and Tribal Council that will include but not limited to: monthly reports and meetings (weekly and monthly). Works with the casino complex Personnel Administrator and Tribal Human Resource department to supervise and maintain personnel policies and procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=26207 http://www.casinocareers.com/jobdetails.cfm?jobid=22881 Wed, 16 May 2012 19:00:00 GMT Responsible for directing Staff of the signature gourmet restaurant Council Oak according to established standards to provide maximum customer service and satisfaction while achieving financial goals. Duties include, but are not limited to: Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurants impact or interaction with customers, improvement in the restaurants ability to reduce or contain costs or generate additional revenue. Works in conjunction with the General Manager and Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Assists the General Manager with menu item changes based on product mix reviews and guest feedback. Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events. Institutes cost control procedures, inventories and standards of performance. Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel. Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation. Communicates with management, other departments, and designated personnel to address the needs of the POS system. Responsible for the back of the house operations in the absence of the room chef. http://www.casinocareers.com/jobdetails.cfm?jobid=22881 http://www.casinocareers.com/jobdetails.cfm?jobid=26371 Wed, 16 May 2012 19:00:00 GMT The Data Architect reports to the Executive Director CRM and BI for Revel Atlantic City and will function as part of CRM/BI development team and will be responsible for creating and maintaining logical/physical Data models and producing Data model related documents and artifacts. http://www.casinocareers.com/jobdetails.cfm?jobid=26371 http://www.casinocareers.com/jobdetails.cfm?jobid=26961 Wed, 16 May 2012 19:00:00 GMT The Executive Director Event Planning reports to the Vice President of Food Beverage for Revel Atlantic City and is responsible for the event experience from meeting with potential event guests, the contracting process, and delivery of the final product. http://www.casinocareers.com/jobdetails.cfm?jobid=26961 http://www.casinocareers.com/jobdetails.cfm?jobid=27175 Wed, 16 May 2012 19:00:00 GMT The Manager Activities Recreation reports to the Vice President Hotel Operations and is responsible for the guest experience as it relates to pool, beach and water sport recreational activities, the development of a cohesive recreational activities team, and adherence to standard operating procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=27175 http://www.casinocareers.com/jobdetails.cfm?jobid=27014 Wed, 16 May 2012 19:00:00 GMT The Manager Concierge Bell Services reports to the Executive Director Front Office for Revel Atlantic City and is responsible for the guest experience as it relates to the overall direction and control of concierge service and bell service operations, adherence to standard operational procedures, and the development of a cohesive team. http://www.casinocareers.com/jobdetails.cfm?jobid=27014 http://www.casinocareers.com/jobdetails.cfm?jobid=27082 Wed, 16 May 2012 19:00:00 GMT The Supervisor Security reports to the Manager Security for Revel Atlantic City and is responsible for overseeing the daily operation of the security department, while ensuring that guests and professionals feel secure. http://www.casinocareers.com/jobdetails.cfm?jobid=27082 http://www.casinocareers.com/jobdetails.cfm?jobid=28036 Wed, 16 May 2012 19:00:00 GMT The ESB Application Developer reports to Executive Director CRM BI Technologies for Revel Atlantic City and is responsible for designing and developing service oriented solution logic as web services. http://www.casinocareers.com/jobdetails.cfm?jobid=28036 http://www.casinocareers.com/jobdetails.cfm?jobid=28127 Wed, 16 May 2012 19:00:00 GMT The Communications Engineer reports to the Executive Director Business Continuity Operations and is responsible for installing, configuring, standardizing and fully troubleshooting/supporting the complete Cisco VolP platform, ensuring all computer systems are in total compliance with applicable regulations, and meet Revels standards and business requirements. http://www.casinocareers.com/jobdetails.cfm?jobid=28127 http://www.casinocareers.com/jobdetails.cfm?jobid=28693 Wed, 16 May 2012 19:00:00 GMT The EVS Host reports to the Supervisor EVS and is responsible for cleaning of public areas, restrooms and support areas in a flawless and timely manner while interacting with guests in a friendly way. PLEASE NOTE: ROLE AVAILABLE SPRING 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=28693 http://www.casinocareers.com/jobdetails.cfm?jobid=28695 Wed, 16 May 2012 19:00:00 GMT The Valet reports to the Supervisor Parking Operations and is responsible for providing an engaging guest experience in alignment with our brand through ensuring prompt and efficient service in a friendly manner while parking and retrieving guest vehicles. This is a defined service cycle role with an employment period of 4, 5 or 6 years. PLEASE NOTE: ROLE AVAILABLE SPRING 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=28695 http://www.casinocareers.com/jobdetails.cfm?jobid=28696 Wed, 16 May 2012 19:00:00 GMT The person in this position will: Provide analytical expertise and consulting support to operations and marketing departments along with senior management. Develop and convey insight focusing on marketing, labor, gaming, hospitality and other opportunities as needed in order to increase revenues or reduce expenses. Assist in development of strategic plan and annual budget. Develop and implement analytical tools and processes to analyze data in order to identify trends and opportunities in the areas of: Marketing, Slot Operations, Table Games, Hotel, Food Outlets, and Beverage Outlets. Work with management to set efficiency standards. Forecast labor demand and align department scheduling to maintain optimum schedules for service and control costs. Communicate data and findings in a clear manner using a variety of reporting and presentation techniques. Prepare and/or review analyses of daily operations, company financials and forecasts to determine progress towards stated goals and objectives. Perform other duties as assigned or needed. http://www.casinocareers.com/jobdetails.cfm?jobid=28696 http://www.casinocareers.com/jobdetails.cfm?jobid=28686 Wed, 16 May 2012 19:00:00 GMT The Table Games Dealer shall be responsible for the efficient and responsible operation of the Table Games in the Seneca Gaming Corporation and shall conduct the assigned games played on the tables in an efficient and responsible manner. All duties are to be performed within the guidelines of the Seneca Gaming Corporations policies and procedures, Internal Control Standards and objectives. http://www.casinocareers.com/jobdetails.cfm?jobid=28686 http://www.casinocareers.com/jobdetails.cfm?jobid=28687 Wed, 16 May 2012 19:00:00 GMT The Product Training Specialist will train casino personnel in the use and maintenance of the Shuffle Master product line. You will promote Shuffle Master and its products to the casino industry, communicate and coordinate information about customer needs with Sales and Service, and conduct various types of quality assurance visits to casinos. Essential Duties and Responsibilities: Train casino personnel in the use and maintenance of the Shuffle Master product line. Train the casino trainer and key pit personnel on dealing procedures, player interface guidelines and/or the proper use of the other products within the Shuffle Master product line. Train floor supervisors in correcting misdeals. Provide support for a product once introduced into the casino; spend time on the casino floor during shift changes to ensure that staff members are properly trained. Communicate, collaborate, and coordinate information about customer needs with Sales and Service. Furnish customer feedback to Account Executives and Product Management as it relates to new product ideas or enhancements to the product lines offered by Shuffle Master, Inc. Express any service-related concerns and problems to service management. Periodically meet with the Account Executives to keep them informed of the status of their installations, including location, type, and timing of their installations. Communicate necessary information with Sales Administration to ensure timing of installations meets customer expectations. Provide unprecedented Customer Service to all customers. Perform other assignments (or duties) as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28687 http://www.casinocareers.com/jobdetails.cfm?jobid=28688 Wed, 16 May 2012 19:00:00 GMT In this exciting and rewarding position you will supervise the repair, maintenance, and installation of casino utilities and entertainment products leased to customers. Essential Duties and Responsibilities: Schedule installations and/or removals of equipment with casino personnel. Prepare the weekly Service Technician schedule. Dispatch Service Technicians to casinos. Plan installations and assure that company equipment is adequately prepared and tested prior to installation. Install and relocate equipment. Update and/or modify existing products to customers specifications. Remove and/or relocate existing equipment to meet the customer needs. Complete paperwork and documentation as instructed in a timely manner. Prepare and set up equipment for gaming shows. Train casino employees in the operation and basic maintenance of equipment. Maintain the service database. Participate in field trials of new or modified products. Conduct physical counts of equipment and components that reside in casinos, service shops and service vans. Perform other assignments (or duties) as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28688 http://www.casinocareers.com/jobdetails.cfm?jobid=28689 Wed, 16 May 2012 19:00:00 GMT DESCRIPTION OF RESPONSIBILITIES: Own and manage the customer product experience including training, post-installation return on investment tracking, and ongoing customer relationship management Gather information on customer needs, complaints and requests, and the companys competitive position and use this information to influence the development of the product line Manage information feed between product end users and engineers. Prepare case studies, presentations and demo scripts for the products - with the Product Manager Participate in sales meetings and tradeshows, as needed - with the Sales Director and President Deliver thought-leading content via webinars, events, blogs, articles and panel discussions - with the President Utilize knowledge of customer needs to contribute to the development and implementation of business and marketing plans - with the President http://www.casinocareers.com/jobdetails.cfm?jobid=28689 http://www.casinocareers.com/jobdetails.cfm?jobid=28674 Wed, 16 May 2012 19:00:00 GMT The Security Officer reports to the Supervisor Security for Revel Atlantic City and is responsible for performing daily work assignments which ensure guest and professional security. The Security Officer is a high guest interaction position, requiring a friendly and professional demeanor at all times. http://www.casinocareers.com/jobdetails.cfm?jobid=28674 http://www.casinocareers.com/jobdetails.cfm?jobid=28676 Wed, 16 May 2012 19:00:00 GMT This role is actually the Supervisor Security Operations and reports to the Manager Security Operations for Revel Atlantic City and is responsible for security operations, including security officers and bike patrol officers. This role was posted as Supervisor Operations because our desire is to attract a leader with operations background, with an interest in security, to apply for this role. We are seeking someone who can provide a fresh approach to daily security operations with heightened focus on the guest interaction and engagement function that is important in the security role. Please apply if this is you! Aleader with operations background, with an interest in security 2 years+ of operations management experience, gained through education and/or experience Heightened focus on the guest interaction and engagement function that is important in the security role http://www.casinocareers.com/jobdetails.cfm?jobid=28676 http://www.casinocareers.com/jobdetails.cfm?jobid=28667 Wed, 16 May 2012 19:00:00 GMT Responsible for upscale buffet, casual dining room, a short order outlet, a full service bar, and all banquet functions. Position has ultimate responsibility for all inventory control, purchasing, and budgeting. A high standard of sanitation and product quality is required. Provides excellent quality of customer service to co-workers and guests. Develops menus that are appealing and cost effective for all dining areas. Maintains sanitation levels in all of the departments outlets to meet or exceed Health Departments requirements. Responsible for sales of the casinos meeting rooms. Negotiates with vendors to insure optimal pricing for all casino outlets. Establishes par levels for food and beverage products. Reviews monthly inventory and usage reports to be submitted to the accounting department. Monitors the buffet line for freshness and quality. Provides catering and staffing for events and special functions. Prepares data for the department operating budgets and takes action on budget variance items. Approves complimentaries in accordance with company policies. Maintains and submits required departmental reports to the General Manager. Reviews work activities of subordinate employees to ensure that work is being performed within the standards established by management. Monitors the day-to-day activities of the department(s) as subject to established company policies. Reviews and approves department(s) invoices. Resolves work-related problems within the department(s). Resolves problems within the scope of authority and in accordance with State gaming regulations. Carries out supervisory responsibilities in a timely, fair, and objective manner. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28667 http://www.casinocareers.com/jobdetails.cfm?jobid=28668 Wed, 16 May 2012 19:00:00 GMT The Data Integration (ETL) Specialist reports to the Executive Director CRM BI for Revel Atlantic City and will meet the goals and objectives of the company through the design implementation of data integration strategies and architecture. http://www.casinocareers.com/jobdetails.cfm?jobid=28668 http://www.casinocareers.com/jobdetails.cfm?jobid=28670 Wed, 16 May 2012 19:00:00 GMT The Front Desk Host reports to the Supervisor Front Office and is responsible for providing prompt, friendly and efficient service to our guests; including check-ins, check outs, questions, and other general inquiries. This is a defined service cycle role with an employment period of 4, 5 or 6 years. PLEASE NOTE: ROLE AVAILABLE SPRING 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=28670 http://www.casinocareers.com/jobdetails.cfm?jobid=28671 Wed, 16 May 2012 19:00:00 GMT The Information Technology Auditor reports to the Executive Director Audit for Revel Atlantic City and is responsible for performing information technology audits of the companys IT infrastructure, business applications, system security controls, etc. http://www.casinocareers.com/jobdetails.cfm?jobid=28671 http://www.casinocareers.com/jobdetails.cfm?jobid=28474 Wed, 16 May 2012 19:00:00 GMT We are seeking a Part/Time graphic designer, working 15 - 20 hours a week. This is the perfect position for a college intern seeking credits and experience. This position will become available during the Spring/Summer of 2012. Responsibilities associated with graphics web design include, but are not limited to the following: Develops Print and Online Advertisements to include: Print and Online Magazine Ads Trade Show Directories Convention Guides Online Banner Ads Direct Marketing Emails Social Network Corporate Brand Pages Creates Graphics for Promotional Materials Web Design Basic HTML/CSS editing to enhance website Works with team members to develop enhanced resume templates, web site pages and inquiry form graphics, tile ads, banners, professional alliance web pages, etc. Works with Marketing Specialist and IT Manager to develop marketing strategies and design and color scheme of direct marketing emails, landing web page graphics, social network corporate brand graphics, and viral promotions, etc. Assumes special projects involving graphic design skills as they arise http://www.casinocareers.com/jobdetails.cfm?jobid=28474 http://www.casinocareers.com/jobdetails.cfm?jobid=27910 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Asian Culinary Sous Chef Job Description Responsible for selecting, directing, scheduling, supervising, training and development of staff in food court Noodle House. Ensures consistency, portion control, quality and presentation of product. Monitors for compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains a safe and sanitary work area. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Selects, directs, schedules, supervises, trains and develops staff. Monitors for compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Ensures consistency, portion control, quality and presentation of product. Trains staff and monitors for compliance with Haz-Com and proper handling of equipment and chemicals used in the department. Ensures compliance with sanitation regulations. Tours kitchen areas with any and all safety and/or sanitation government representatives. Participates in the creation of menus and cost structures of same. Attends periodic meetings and training sessions. Direct cooks in food production. Sets up food outlets and maintains proper service and food levels. Job Requirements Physical and Mental Ability to stand, walk, bend, stoop, reach and stretch. Ability to lift 50 lbs. Ability to work long hours including weekends and holidays. Ability to formulate and communicate ideas effectively. Ability to make independent decisions. Ability to communicate in English (orally and in writing). Work/Educational Experience Must have high school diploma or at least two (2) years similar experience in a similar work environment and be ServSafe Certified. Must be knowledgeable in the safe use of kitchen equipment. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must also have extensive culinary expertise and knowledgeable in sanitation regulations and proper handling of all equipment and chemicals used in the department. Must be a team player. Minimum of 18 years old and must be able to obtain a license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=27910 http://www.casinocareers.com/jobdetails.cfm?jobid=27915 Wed, 16 May 2012 19:00:00 GMT Responsible all preparation of required baked goods, desserts, and confections are prepared in accordance with property specifications and standards and for assisting in the supervision of all pastry employees. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following: Assists in the supervision of the pastry shop operations on a shift basis. Administers production schedules and determines the work flow for all pastry shop production employees. Ensures all specs in all recipes and food apportionment are met. Maintains excellent kitchen hygiene conditions at all times. Makes recommendations and suggestions in hiring, terminating, suspending and counseling to the Pastry Shop management. Has knowledge of all state health department regulations and ensures all conditions and standards are met. Coordinates and assists in the preparation, portioning and garnishment of all baked goods, desserts, and confections. Ensures smooth and efficient operations on a continual basis. Assists in providing all pastry shop employees with proper training and coaching as needed in accordance with policy and procedures. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. http://www.casinocareers.com/jobdetails.cfm?jobid=27915 http://www.casinocareers.com/jobdetails.cfm?jobid=26984 Wed, 16 May 2012 19:00:00 GMT The Manager Front Office reports to Executive Director Front Office and is responsible for the guest experience as it relates to the overall direction and control of front office operations, adherence to standard operational procedures, and the development of a cohesive front office team. http://www.casinocareers.com/jobdetails.cfm?jobid=26984 http://www.casinocareers.com/jobdetails.cfm?jobid=27010 Wed, 16 May 2012 19:00:00 GMT The Business Intelligence Architect reports to Executive Director CRM BI Technologies for Revel Atlantic City and is responsible for the architecture, design, development, and deployment of BI solutions that integrate with the IBM BI (Netezza, DataStage, Cognos, SPSS), data warehouse and OLAP analytic solutions. The BI Architect will provide leadership and guidance to the BI team by applying best practices while devising and implementing analytical solutions to produce effective results. http://www.casinocareers.com/jobdetails.cfm?jobid=27010 http://www.casinocareers.com/jobdetails.cfm?jobid=27389 Wed, 16 May 2012 19:00:00 GMT The Supervisor Beverage reports to the Manager Beverage for Revel Atlantic City and is responsible for leadership on assigned shift for Revel operated bars, lounges, convention bars, and casino floor beverage. Primary responsibility is leading and coaching bar and cocktail server staff. http://www.casinocareers.com/jobdetails.cfm?jobid=27389 http://www.casinocareers.com/jobdetails.cfm?jobid=23443 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution. Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property. Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property. Protects casino assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor. Completes a daily report. Supports other employees, supervisors and management, with regard to protection of assets in their respective departments. Coordinates, with the Security Department, when surveillance discovers a matter which needs further investigation or attention. Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings. Held accountable for the accuracy and thoroughness of departmental records and reports. Makes suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. http://www.casinocareers.com/jobdetails.cfm?jobid=23443 http://www.casinocareers.com/jobdetails.cfm?jobid=28661 Wed, 16 May 2012 19:00:00 GMT Table Mountain Rancheria in Friant, California has an immediate opening for full-time Project Manager to work in the Public Works Department of Table Mountain Rancheria. The person fulfilling this position must be capable of performing the following, but not limited to: Evaluates specifications to plan procedures from start to completion as well as staffing requirements for each phase of a project development Establishes and maintains appropriate and timely written communications throughout the life of the project by effective use of project information reports, team meeting notes, and project charts Administers construction contracts and obtains all necessary permits and licenses ensuring that all projects meet the requirements of state and local building codes Prepares cost estimates which includes conceptual estimating Establishes project objectives, policies, procedures and performance standards within boundaries of company policy and contract specification Assess and assist in selecting the construction site Monitors and controls project through administrative direction to ensure project is completed on schedule and within budget and performs pre-punch inspections and corrections Oversees work of personnel, inspectors, and suppliers to resolve project concerns and improve construction methods Prepares progress reports, materials used, project costs, and adjusts workschedules as indicated by reports Oversees performance of all trade contractors and reviews architectural and facility drawings to insure specifications and regulations are being followed Manages project communications, project cost controls, accounting and submits any proposals to Public Works Director for review http://www.casinocareers.com/jobdetails.cfm?jobid=28661 http://www.casinocareers.com/jobdetails.cfm?jobid=28646 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY The Sales Managers primary objective is to solicit, develop, and maintain accounts in assigned market segments through direct sales efforts and to ensure budgeted financial results are achieved and exceeded. http://www.casinocareers.com/jobdetails.cfm?jobid=28646 http://www.casinocareers.com/jobdetails.cfm?jobid=28647 Wed, 16 May 2012 19:00:00 GMT JOB SUMMARY: The Corporate Director of Purchasing will provide support to Kalahari Resort departments and venues by establishing, implementing and maintaining vendor contracts for our fresh food, beverage, dry goods and software/hardware items that are used in the daily services of Kalahari Resorts. The Corporate Director of Purchasing will leverage the spending to ensure that Kalahari Resorts and owner companies consistently get high quality food and related products, at the best possible price. He/she will provide valuable support to the Managers who will be counting on them to provide a list of approved purveyors and pricing guidelines, which will be updated frequently to reflect seasonality and price fluctuations nationally and within local markets. Additionally they will continually source new products that are to be used in menu development, new menu items, company products, inventory, and Kalahari services and build relationships with potential new purveyors for future contracts. The Corporate Director of Purchasing will serve as the lead buyer of food and non-food items for Kalahari Resorts. They will be responsible for developing the cost of goods for all items, adhering to budgets and ensuring that cost are in alignment with our desired margins. The Corporate Director of Purchasing will report to the Chief Operating Officer and will work closely with Property Executive Committee Members. http://www.casinocareers.com/jobdetails.cfm?jobid=28647 http://www.casinocareers.com/jobdetails.cfm?jobid=28651 Wed, 16 May 2012 19:00:00 GMT Job Title: Machine Compliance Technician Closing Date/Time: Thu. 05/03/12 11:59 PM Arizona Time Salary: $20.28 - $27.37 Hourly $42,173.00 - $56,935.00 Annually Job Type: Full-Time Location: 10005 E. Osborn Rd, Scottsdale, Arizona Department: Community Regulatory Agency *This job class is treated as FLSA non-exempt* Under general supervision from the Machine Compliance Supervisor, provides regulatory oversight to Casino Arizona in the area of Gaming device compliance.Monitors and ensures SRPMIC gaming facilities compliance with the provisions of Appendix A (Technical Standards for Gaming Devices) of the Tribal/state gaming compact. (Essential functions may vary among positions, but may include the following tasks, knowledges, abilities, skills, and other characteristics.This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.) Tasks: 1. Coordinates with Casino Arizona staff and the Arizona Department of Gaming on gaming device installation and compliance.Monitors and ensures all installations/repairs are performed according to established Gaming Compact technical standards. Monitors casino slot staff, vendors, and other repair technicians for compliance with established installation/repair procedures for gaming devices. Observes and prepares paperwork for device inspections done by the Arizona Department of Gaming. 2. Documents and maintains current listing of gaming devices at each casino.Files logic board access forms.Maintains records of stored gaming devices.Files and maintains records on all installations, repairs, removals, and replacement of casino gaming devices.Monitors and documents maintenance service records on each device.Maintains gaming device malfunction report and sends report to Arizona Department of Gaming and the Machine Compliance Supervisor on a monthly basis.Monitors and ensures slot machine logic board access keys, tamperproof tape, and other sensitive items are properly controlled and safeguarded. 3. Conducts regular testing of gaming devices for conformance to technical standards and in accordance with Appendix A, Part 6.Observes casino staff and vendors involved in maintenance, repair, and installation of gaming devices for compliance with gaming technical specifications. Examines, tests, and inspects equipment for proper operation.Opens and inspects machine logic board compartments, EPROM chips, tamperproof tape and other parts for signs of tampering or suspicious activity.Provides records of all testing to the Machine Compliance Supervisor. 4. Conducts regular audits of gaming devices to identify and resolve compliance issues.Coordinates with casino and regulatory staff to detect and prevent attempts to cheat or damage gaming devices. Monitors casino and regulatory staff compliance with procedures for accessing or replacing processor boards or EPROM chips.Reviews machine records for conformity with established payout limits specified in the Gaming Compact.Maintains record of high payout machines for compliance purposes.Reviews and inspects entry logs for unauthorized access to machines.Documents and reports violations of technical standards immediately to the Machine Compliance Supervisor and if appropriate other regulatory agencies as required. 5. Develops and maintains listing of all EPROM chips approved for use in Casino Arizona gaming devices.Inventories and accounts for all EPROM chips received, issued, removed, replaced, or destroyed.Inspects new chips received for defects or improper programming.Monitors and ensures initialed and dated tamperproof tape is applied to EPROM chips before placement in gaming devices.Upholds procedures to prevent unauthorized access or removal of EPROM chips maintained in the Regulatory Agency inventory.Destroys EPROM chips through approved method when permitted by the vendor. 6. Documents violations of the Tribal/State Gaming Compact and ordinances pertaining to machine compliance.Submits written reports detailing violation to the Machine Compliance Supervisor. 7. Performs other job-related duties as assigned to maintain and enhance program and agency operation. http://www.casinocareers.com/jobdetails.cfm?jobid=28651 http://www.casinocareers.com/jobdetails.cfm?jobid=28653 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Floor Supervisor, Dealer conducts games in a professional manner while promoting positive guests experience with an upbeat attitude and understands the philosophy of the organization. Essential Job Funtions: Responsible for Game protection; Experience dealing craps; Responsible for positive guest experience; Exchanges chips for cash; Calculates odds for payment; Operates and conducts games in a professional manner; Observes all safety rules, policies, and procedures during the performance of duties including, but not limited to, wearing of personal protective equipment, reporting of unsafe conditions and practices, and continuing education; Promotes positive public relations; Perform other incidentals and related duties as required and/or assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28653 http://www.casinocareers.com/jobdetails.cfm?jobid=28654 Wed, 16 May 2012 19:00:00 GMT The Slots Table Gaming Analyst has the following responsibilities: Compile both slot and table games data that can be used to improve the success rate of game designs, and to help specify the correct mix of slot and table games (type, lines, betting structure, denominations, bonus features, table and slot progressives, etc.) Work with the IT Department and the various operating system representatives to ensure that all appropriate data is collected in a useful format for thorough analysis. Create statistical and analytical reports that can be used to analyze the various slot and table games data and disseminate these reports to the appropriate parties. Research data, construct data format and use appropriate software to develop reports, tables, graphs and presentations. Develop player focus groups and do face-to-face meetings with players on the gaming floor to understand their preferences and obtain their feedback. Research all competitive game/machine releases and maintain a database of this information. Maintain a database and generate reports reflecting the gaming statistics of the competition, including game mix, denomination mix, table game mix, progressive mix, etc. Analyze, modify and create floor layouts with the use of an AutoCAD program. Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for peoples needs. http://www.casinocareers.com/jobdetails.cfm?jobid=28654 http://www.casinocareers.com/jobdetails.cfm?jobid=28655 Wed, 16 May 2012 19:00:00 GMT JOB DESCRIPTION: Description of the Position: The Maintenance Engineer III will perform routine general maintenance and repair functions within approved guidelines and as directed. This Team Member has knowledge of common and advanced concepts, practices and procedures in chiller and chiller controls experience including programming. This position performs a variety of tasks and works under the general supervision of the Maintenance Engineer Supervisor and Facilities Manager. A certain degree of creativity and latitude is required. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casinos Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for routine and advanced general maintenance and repair throughout the Casino complex as directed by immediate supervisor. These responsibilities can include HVAC, chiller, painting, drywall installation and repair, carpentry, groundwork, irrigation systems, flooring, concrete, lighting and basic electricity. Will perform maintenance on chillers as defined by the Maintenance Engineer Supervisor and Facilities Manager. Ensure adherence to all OSHA regulations and internal safety policies and procedures. Operates company vehicles as required. Conduct routine preventive maintenance on all equipment as assigned. Supports other Engineers as needed. Perform other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. http://www.casinocareers.com/jobdetails.cfm?jobid=28655 http://www.casinocareers.com/jobdetails.cfm?jobid=28656 Wed, 16 May 2012 19:00:00 GMT Description of the Position: The Guest Room Attendant will provide outstanding guest service by ensuring a clean and well maintained guest room. Primary Duties, Responsibilities, and Tasks: * All team members are obligated to support and uphold the Valley View Casinos Standards of Excellence as outlined in the Team Member Guide to Success. * Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. * Assist EVS Manager as needed with hotel housekeeping operations. * Facilitate the flow of information by attending regularly scheduled department meetings and conveying accurate information to Team Members on assigned shift. * Routinely inspect GRA supplies and re-stock as needed. * Assist with training of Guest Room Attendants. * Conduct room checks to determine the status of a room clean/unclean or vacant/occupied. * Clean guest rooms including such tasks as making the beds, vacuuming, emptying trash, and cleaning and dusting all surfaces including furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds. * Clean under bed skirts, desk, tables, and behind night stands. * Replenish all guest amenities and information folders as needed. * Check and report all missing items such as clocks, ice buckets, hair dryers, and hangers. * Clean bathrooms by scrubbing bathtubs, shower walls and doors, toilets, basins, and tile floors. Replenish all amenities such as soaps and tissues. Place clean bathmats on tubs and/or shower doors. Place clean towels on towel racks. * Report unusual room conditions or rooms in need of repair to the Hotel Manager. * Ensure the cleanliness and maintenance of the GRA cart. * Maintain confidentiality of guest information and hotel data. * Perform other duties as assigned by management. * Responsible for conducting all responsibilities in a professional and ethical manner * Responsible for maintaining a consistent, regular attendance record. http://www.casinocareers.com/jobdetails.cfm?jobid=28656 http://www.casinocareers.com/jobdetails.cfm?jobid=28657 Wed, 16 May 2012 19:00:00 GMT Description of the Position: Supervise the overall food operation in assigned kitchen, including supervising and directing team members in their daily job functions and in their appropriate assigned areas. Responsible for the preparation of all foods during an assigned shift, ensuring the efficiency of the kitchen operation on a scheduled shift is completed in accordance with Company specifications and standards. Carries out responsibilities with minimal direction and exercises good judgment to achieve desired results. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casinos Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Monitor staff for outstanding customer interaction and personalized service. Under the direction of the Executive Chef and/or Room Chef, ensure that the kitchen operations of the assigned location are consistent with the strategic plans and vision of the department. Maximizes cost effectiveness within the assigned kitchen area by ensuring compliance with established budget, labor and revenue benchmarks. Responsible for the accuracy of all time, attendance and variance records, as well as equitable scheduling of all shifts. Ensure guest complaints and problems are resolved and requests for special services are carried out. Responsible for preparing, seasoning, finishing, and garnishing all visible food used on the line, and preparation is in accordance with established recipes. Performs as a Team Member with, Line Cooks, Dishwashers, Supervisors, Servers, Utility, and pertinent company Team Members in producing a smoothly and efficiently run operation on a scheduled shift. Answers questions of guests regarding food selections. Follows all recipes and quality control procedures. Monitor the work productivity of kitchen staff and address and document any areas below departmental standards. Provide regular feedback to direct reports on specific job responsibilities and guest service. Ensure that all needed supplies and equipment are readily available. Distributes workload fairly and evenly to those assigned to the station. Conducts daily huddles and schedules meetings with all direct reports as necessary. Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control. Responsible for maintaining a clean and sanitary area at all times in full accordance with State Health Regulations. Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all federal, state and local applicable laws. Other duties as assigned by Executive Chef and/or Room Chef. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Supervisory Responsibilities: Supervises any Team Member(s) under span of control. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non biased outcome. http://www.casinocareers.com/jobdetails.cfm?jobid=28657 http://www.casinocareers.com/jobdetails.cfm?jobid=28658 Wed, 16 May 2012 19:00:00 GMT Description of the Position: The Cook I will safely prepare food items while following menu specifications and standard recipes in a quick, timely, and accurate manner. Primary Duties, Responsibilities, and Tasks: * All team members are obligated to support and uphold the Valley View Casinos Standards of Excellence as outlined in the Team Member Guide to Success. * Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. * Provide clear direction, instruction and guidance to team members. * Organize and delegate work assignments and tasks to meet deadlines. * Train lower-level cooks in proper equipment usage. * Communicate regularly with Cook III, Assistant Room Chefs and Room Chefs. * Prepare all food items according to standard recipes and menu to ensure consistency of product. * Exhibit knowledge, understanding, and application of various cooking techniques. * Ability to work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity. * Exhibit preparation and knowledge of base sauces, stocks, and soups. * Actively participate with staff to cook, prepare, dish-up and assemble food. * Demonstrate ability to work the line in different locations. * Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, and flat top. * Maintain a solid knowledge of all food products. * Prepare order lists for recipe preparations. * Perform all assigned sidework to include replenishing/restocking work station with supplies. * Adhere to control procedure for food costs and quality. * Rotate all products on the first-in, first-out philosophy. Properly label and date all products to ensure safekeeping and sanitation. * Check station before, during, and after shift for proper set-up and cleanliness. * Abide by all health codes and hand washing guidelines and encourage team members to do the same. * Fully observe all safety procedures. * Strive for picture perfect plate presentation. * Perform other duties as assigned by management. * Responsible for conducting all responsibilities in a professional and ethical manner * Responsible for maintaining a consistent, regular attendance record. http://www.casinocareers.com/jobdetails.cfm?jobid=28658 http://www.casinocareers.com/jobdetails.cfm?jobid=28660 Wed, 16 May 2012 19:00:00 GMT Description of the Position: Responsible for greeting customers and bus passengers in a positive, friendly, and courteous manner, providing information and assistance whenever possible. Perform various data entry tasks in association with the Luxury Line. Team Member will work under the general supervision of the Luxury Line Assistant Manager. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casinos Standards of Excellence as outlined in the Team Member Guide to Success. Maintain knowledge of established company policies. Ensure a maximum level of customer service and satisfaction in Luxury Line is achieved and maintained. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Greet guests and bus passengers in a friendly, courteous manner, providing information as necessary. Answer incoming calls and direct them to the proper department or individual. Display friendly, polite, and patient telephone etiquette. Explain the benefits of membership in the Players Club to bus groups and assist guests with the membership process. Conduct tours of the property as needed. Prepare coupons for complimentary amenities and distribute as needed. Perform daily data entry and ensure accuracy by verifying the quality of the data entry. Enter bus information into the computer for accurate daily counts. Prepare reports using Microsoft Excel. Held accountable for the accuracy and thoroughness of department records and reports. Communicate Luxury Line information, updates, and reports to team members and departments via email and fax. Disseminate information regarding group tour incentive packages to inquiring tour groups. Maintain a working knowledge of the Company's facilities, as well as current and upcoming special events and promotions on property in order to advise customers and fellow Team Members of the same whenever possible. Respond to special requests of customers, as well as customer complaints and inquiries in a calm, prompt, courteous manner. Facilitate the flow of information, by attending regularly scheduled departmental meetings with all Luxury Line Team Members, and convey accurate information to Team Members on assigned shift. Perform other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. http://www.casinocareers.com/jobdetails.cfm?jobid=28660 http://www.casinocareers.com/jobdetails.cfm?jobid=28645 Wed, 16 May 2012 19:00:00 GMT Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nations largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest. Your daily responsibilities include: Overall responsibility for Advertising, Public Relations/Community Relations, and Entertainment with day to day responsibilities for Entertainment related to negotiating, scheduling, handling of all acts and agencies, and promoting and executing entertainment for all state venues Works in conjunction with local agencies to ensure complimentary scheduling of property and community events Works closely with VP Marketing to develop, implement, and execute overall strategies through use of appropriate analysis including pre and post event proformas in order to meet revenue targets based on comp/cash mix, ticket sale prices, and associated expenses for entertainment and A/V programming or messaging Acts as a spokesperson on behalf of the property Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result Lead departments through active participation Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands Ensures appropriate IT resources are available to run programs Manages outside agencies to ensure timely and precise program execution Familiarization with all company brand programs and systems Develops budget and track expenditures Maintains compliance with policies and procedures http://www.casinocareers.com/jobdetails.cfm?jobid=28645 http://www.casinocareers.com/jobdetails.cfm?jobid=28642 Wed, 16 May 2012 19:00:00 GMT Under the direction of the General Manager and the Table Games Manager, the incumbent will be responsible for the overall operation of the Poker Room in accordance with applicable Casino Control Commission regulations, company policies, procedures and internal controls, including: The organization and administration of all tournaments. Selection, training and activities of casino games personnel. Plans and implements a system to ensure compliance with IRGC regulations, company policies, and internal controls. May act as the Casino Compliance Officer responsible for monitoring assigned aspects of casino operations to ensure compliance with IRGC and the Companys internal controls. Responsible for proper staffing and scheduling of casino games personnel. Assumes authority of Table GamesManager, if and when necessary. Observes all safety rules, policies, and procedures during the performance of duties including, but not limited to, wearing of personal protective equipment, reporting of unsafe conditions and practices, and continuing education. Responsible for implementing safety policies, procedures, and training for all employees, for observation of safety activities under their control, for corrective action as necessary, and for motivation of employees to comply with all Diamond Jo Casino safety policies and procedures. Promotes positive public relations and generate outstanding customer service at all times. Performs other incidental and related duties as required and/or assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28642 http://www.casinocareers.com/jobdetails.cfm?jobid=26514 Wed, 16 May 2012 19:00:00 GMT We are currently looking for Bartenders and On-Call Bartenders. Are you looking for extra cash and enjoy working concerts and events, please apply. Should be knowledgeable and familiar with all menu items, drink preparations, ingredients and garnishes. Excellent customer service and communication skills. http://www.casinocareers.com/jobdetails.cfm?jobid=26514 http://www.casinocareers.com/jobdetails.cfm?jobid=27908 Wed, 16 May 2012 19:00:00 GMT Will develop and maintainsuperior relationships with Asian guests by equal utilization of professionalism and personality. Seeknew and targeted Asian playersto inform them of the benefits ofall player development programs. Prepare, coordinate, host/administerall complementary and guest events. Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. Maintain high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests. RESPONSIBILITIES: Use computer database to identify target players. Speak with Asian players in person or on telephone to market promotions and events. Walk through casino to identify registered Asian players and prospective Asian players. Develop, maintain, and analyze database for opportunities and productivity. Approve and monitor comp issuance based on player performance. Attend player events, interact with invited players, and provide guest service in a professional and courteous manner. http://www.casinocareers.com/jobdetails.cfm?jobid=27908 http://www.casinocareers.com/jobdetails.cfm?jobid=28636 Wed, 16 May 2012 19:00:00 GMT Responsibility: The position reports to the Chief Financial Officer, the Treasurer will be responsible to develop and manage strategies, operations and policies related to the treasury function, including cash management, foreign exchange, 3rd party transactions and relationships, bank relationships, and payment processing. Key Responsibilities / Performance Requirements: Formulate and implement cash/credit policies, including the establishment of risk parameters. Manage cash portfolio. Develop processes and systems to determine daily worldwide cash position; track and manage intra-company funding. Forecast sources and uses of cash. Assess, manage and mitigate foreign currency exposure. Manage payment processing and fraud prevention functions. Ensure treasury activities are in compliance with treasury policies, accounting guidelines, governance policies and internal controls http://www.casinocareers.com/jobdetails.cfm?jobid=28636 http://www.casinocareers.com/jobdetails.cfm?jobid=28637 Wed, 16 May 2012 19:00:00 GMT The Director of Human Resources is directly responsible for the development and overall administration, coordination and evaluation of the Human Resources function; to include employment, benefits, risk, employee relations, training and enforcement of general policies and procedures. The Director of Human Resources will build and manage the organizational structure of the Human Resources department. http://www.casinocareers.com/jobdetails.cfm?jobid=28637 http://www.casinocareers.com/jobdetails.cfm?jobid=28632 Wed, 16 May 2012 19:00:00 GMT Review, negotiate, and draft contracts, leases and other legal agreements relating to activities, events and/or enterprise issues within the Choctaw Resort Development Enterprise (CRDE). Develop and execute all employment contracts related to Choctaw Resort Development Enterprise (CRDE). Review and make recommendations for all legal issues that impact Choctaw Resort Development Enterprise (CRDE). Manage all litigation and Tort claims on all claims filed against Choctaw Resort Development Enterprise (CRDE). Review and make recommendations on labor law and workers compensation issues. Prepares and renders legal opinions to the Board of Directors of Choctaw Resort Development Enterprise (CRDE). Prepares and represents Choctaw Resort Development Enterprise (CRDE) at administrative law hearings and judicial proceedings. Prepares legal assistance in drafting of legal documents, including resolutions, Board policies, rules and regulations and other legal or related papers. Provide advice to the Resorts President and the Choctaw Resort Development Enterprise (CRDE) Chairman of the Board and the Board of Directors on all legal matters pertaining to the Resort and all of its associates. Advise the Choctaw Resort Development Enterprise (CRDE) management on any legal issues that arise in their respective departments. Act as a liaison with the Risk Management department tomaintain a safe atmosphere for all Associates and guests. Work as a member of the top leadership team for the Resort to provide broad-based strategic thought leadership on a variety of business topics. Regularly review achievements and needed changes in goals, objectives and/or department direction resulting from current or projected future status or conditions. Supervise, evaluate and monitor the performance of the Legal Director and other assigned management staff members. Operate the department in accordance with the Resorts Mission, Value System, and Guest Promise. Ensure that exceptional guest service standards are implemented throughout the department and are carried out throughout the Resort. The Vice-President will monitor the leadership staff of the department and their assigned associates to assure they provide the level of service in accordance with the established standards and will take the necessary actions to correct any noted deficiencies. Compile associated data and analyze both past and current year departmental requirements to quantify and justify requests for funds for the annual budget. Assist in the preparation of an annual department operating revenue and expense budget for review, as required. Maintain lines of communication and cooperation between other resort groups and attractions. Perform all other duties and handle all other projects as required. http://www.casinocareers.com/jobdetails.cfm?jobid=28632 http://www.casinocareers.com/jobdetails.cfm?jobid=28633 Wed, 16 May 2012 19:00:00 GMT Job Title: Director of Hotel Operations / 0181 Department: Hotel Administration / 30-105 Reports To: Michael Starr, CEO FLSA Status:Exempt Summary This position is responsible for directing and overseeing the daily operations of the Hotel, developing and initiating procedures, policies and operational controls, appraising and evaluating results of the facilitys overall operations, maintaining and upgrading the appearance of assigned facilities and assisting in meeting the goals established for the propertys future operations, expected financial performance and overall facility growth. Essential Duties and Responsibilities Operations: Establishes standards for personnel administration and performance, service to patrons, room rates, advertising and publicity in conjunction with Marketing Department, food selection and service coordinated with Food Beverage Department and type of patronage to be solicited. Responsible for the efficient and profitable operation of the establishment, including overseeing the day-to-day operations of Hotel Guest Services and Hotel Facilities / Housekeeping. Responsible for the direction and coordination of specified operational activities for Hotel by developing additional goals and objectives and monitoring operating performance. Coordinates with gaming departments and players club to support and plan their reservations to include relationship building with customer base and maximize overall business to the property. Perform weekly room inspections to ensure housekeeping quality and engineering preventative maintenance. Develops workable implementation plans; communicates changes effectively. Attend management meetings and convey all relevant information throughout the Hotel Staff. Hold regular staff meetings and convey all relevant information throughout the Hotel Staff. Dispense advice, guidance, direction and authorization to carry out major plans and procedures, consistent with established policies. Trains and coaches staff in the importance of quality customer service skills to ensure excellence for the ultimate in guest experience. Interview applicants, direct hired employees to New Hire Orientation and ongoing in-house trainings to increase job knowledge and skill level. Ensure equipment is maintained in good working order. Monthly inventories supplies and equipment. Monitors requisitions and purchases of supplies and equipment. Coach and counsel employees to encourage positive behaviors and empower employees to analyze and effectively resolve guest challenges and areas of concern. Provide employees with the resources needed to resolve guest inquiries. Initiate or suggest plans to motivate employees to achieve related goals. Responsible for enforcing Little Creek Casino Resorts Policies and Procedures, to ensure employees meet the standards of excellence and professionalism. Recommend or initiate personnel actions, such as promotions, transfers, discharges and disciplinary measures. Prioritize and plans work activities, uses time efficiently; plans for additional resources; set goals and objectives. Other duties may be assigned. Financial: Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Allocates funds, authorizes expenditures and develops operating budgets for Hotel Operations. Interpret Financial Reports and provide expertise on (projected) revenue vs. expenses. Use financial plans for spotting trends, measuring productivity and monitoring progress. Ensure budgeted revenues and profits are achieved and ensure accounting policies are in place. Formulates and administers a department budget in order to achieve profitability objectives. Monitor fluctuations and trends in business volumes to be used in short and long term forecasting. Responsible for management systems, accounts payable, accounts receivable, payroll, scheduling, etc. are properly administered. Implement opportunities for manager operational costs and boosting bottom line. Marketing: Reviews operation results of the organization, compares them to established objectives and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results. Analyzes market and competition, adapts strategy to changing conditions. Coordinate with the Marketing Department to develop Marketing Strategy and ensure a consistent image is being portrayed. Develops and administers policies promoting effective customer relations. Coordinate with Marketing Department to develop and maintain Hotel literature. Work with Marketing Department to create ongoing in-house promotions and activities to stimulate sales, staff and customers. Develop and maintain gracious and efficient customer service procedures. Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure quality service standards are achieved. Make informed business decisions by staying up to date with industry trends. Supervisory Responsibilities: Responsible for the overall direction, coordination and evaluation of staff. Oversees the development and maintenance of the training plans for all Hotel positions and is responsible for developing Indian preference employee within the Hotel Department. Responsible for training and evaluating performance of Hotel Staff. Promote teamwork and employee morale. Responsible for ensuring accurate recording keeping relating to personnel issues. Carries out supervisor responsibilities in accordance with the organizations policies and applicable laws. Implement ongoing skills training to ensure service standards are being upheld Develop and monitor Job Descriptions. Perform Employee Evaluations with proposed action plans. Responsibilities include; interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis. Other duties may be assigned as required. Customer Service: Develops and administers policies promoting effective customer relations. Ensure customers are being assisted with feedback in a timely manner along with problem resolution to include issuance of comps under the guidelines for the Comp Policy. Promotes positive customer relations. Resolves complaints made by patrons and/or employees in a timely manner. Deals promptly and effectively with guest issues and requests. Anticipate, identify and ensure customer needs are being met in the best possible way. Responsible for providing and instructing employees to give exceptional customer service by promptly responding to customer needs; soliciting customer feedback to improve service; while building and maintaining a long term guest relationship. Manages difficult or emotional situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Responsible for providing and instructing employees to give exceptional customer service by promptly responding to customer needs; soliciting customer feedback to improve service; while building and maintaining a long term guest relationship. Maintain fresh, effective programs to consistently retain and grow customer base. Resolve all service issues via written communication or phone calls to complete the ultimate satisfaction to the customer. Recognize employees for demonstrating excellent service initiative with guests and fellow employees. Ensure effective and ongoing training and development plan is in effect; specifically regarding effective and appropriate use of all confidential systems. Qualifications and Competency To perform the job successfully, and individual should possess the following qualifications and demonstrate the following competencies: Education and Experience: MINIMUM REQUIREMENTS BA Degree in business / hospitality or related field OR AA Degree and ten (10) years hotel management experience with a minimum offive (5)years of direct responsibility for budget preparation, planning and operational support in a tribal casino environment. AAA Four or Five Diamond experience a must. SPA experience property additions remodeling experience. Experience across all aspects of hotel operations including, demonstrated experience in guest services, facilities and housekeping / laundry departments. Experience with marketing hotel services as well as convention sales and service preferred. Gaming Industry Experience Preferred. Teamwork: Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit. Create, develop and maintain an environment of teamwork and lateral service so the needs of guests and employees are always exceptionally met. Gives and welcomes feedback to continuously improve service. Interpersonal Skills: Focuses on solving conflict, maintains confidentiality. Written Communication: Writes clearly and informatively; able to read and interpret written information. Professionalism: Approaches others in a tactful manner; reacts well under pressure. Adaptability: Adapts to changes in the work environment; changes approach or methodology to best fit the situation; able to deal with frequent change, delays or unexpected events. Quality Management: Accepts feedback from others; gives appropriate recognition to others. Takes responsibility for subordinates activities; makes self available to staff, provides regular performance feedback; develops subordinates skills and encourages growth Solicits and applies customer feedback (internal and external)/ improves processes, products and services Continually works to improve supervisory skills. Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, Licenses, Registrations: Requires a Class III Gaming License. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include peripheral vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to tobacco fumes. The noise level in the work environment is usually very loud. I understand that if hired, at all times, employment with SIGE is considered to be at-will and this employment relationship may be terminated at any time with or without cause or notice. Acceptance of a position at LCCR does not in any way constitute a contract of employment, either expressed or implied. I certify that I have read and understand the above job description in its entirety, and am able to perform the job functions as required. _______________________________________________ __________________________ Employee / Prospective Employee Date http://www.casinocareers.com/jobdetails.cfm?jobid=28633 http://www.casinocareers.com/jobdetails.cfm?jobid=28584 Wed, 16 May 2012 19:00:00 GMT The Purchasing Manager is responsible for managing the purchasing activities and day to day operations of the Purchasing Department and staff. This position reports to the Director of Finance. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Provides excellent internal and external Guest Service. Communicates and works with outside vendors, Purchasing Staff, the Executive Chef, Director of FB and Director of Finance along with other Team Members Establishes, maintains and manages the purchasing, receiving, warehousing and inventory control processes for the department Assures that purchasing and pricing history records are maintained in compliance with the company policy and procedures including having all required approvals obtained Works with the Buyers in making sure the best prices of purchased goods are obtained while not sacrificing quality. Negotiates agreements and contracts and maintains the record management of each contract Insures that the Inventory Control System (Food Trak) is maintained accurately Responsible for monthly inventory and management of the Warehouse Willing and able to work odd or irregular hours including nights, weekends and holidays. SUPERVISORY RESPONSIBILITIES Buyer Warehouse Supervisor Lead Receiver Receivers Wardrobe Attendants Purchasing Admin. Clerk http://www.casinocareers.com/jobdetails.cfm?jobid=28584 http://www.casinocareers.com/jobdetails.cfm?jobid=28623 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Asian VIP Ambassador Job Description Markets Resorts World New York Casino to higher level Asian slot players and electronic table games through direct contact both in-house and off property. Responsible for generating a positive and friendly atmosphere for Asian casino customers. Acts as guest liaison to handle guest issues; interacts frequently with customers to ensure guest satisfaction. Identify and greet guests on gaming floor and provide services as required. Essential Duties Creates Players Club accounts for new members and explains benefits of membership. Displays a comprehensive knowledge of Resorts World Casino New York comping and rating guidelines. Maintains an accurate list of qualified customers. Responds to and maintains contact with customers in a professional manner to increase trip frequency. Expected to meet and/or exceed personal revenue targets. Performs other duties and assignments as required. Promotes superior customer service. Supports all Resorts World Casino New York marketing efforts. http://www.casinocareers.com/jobdetails.cfm?jobid=28623 http://www.casinocareers.com/jobdetails.cfm?jobid=27900 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Senior Marketing Analyst Job Description Responsible for compiling and analyzing financial information company wide with an emphasis on marketing financial information. Develops integrated revenue/expense analyses, projections, reports and presentations. Creates and analyzes monthly, quarterly, and annual reports and ensures financial information has been recorded accurately. Identifies trends and developments in competitive environments and presents findings to senior management. Performs financial forecasting and reconciliation of internal accounts. Provides analytical and programming support to assess and monitor performance of the property. Must maintain a professional appearance at all times. Promotes positive public and team member relations. Performs other duties as assigned. Essential Duties Provides financial analysis assistance throughout the property particularly on marketing financial information. Produces and utilizes a variety of reports and programs necessary to complete all assigned duties. Maintains all necessary electronic files and paper copies. Assists in special projects. Provides analysis for all property wide programs, assists with the budget process. Supervises and directs financial analyst in job function. Job Requirements Physical and Mental Ability to sit for extended periods of time as necessary to complete job assignments and job duties. Ability to work on a PC. The individual may occasionally be asked to work a flexible schedule to include nights and weekends. Ability to lift 10 lbs. Required to understand and communicate and follow directions both verbally and in written English. Must think logically and reasonably. Work/Educational Experience Prefer a Bachelors Degree in Finance or related area with a quantitative emphasis. Requires four (4) years of related financial analysis experience, preferably within the gaming industry. Major understanding of computer generated reports, forms, and programs as necessary to complete all job tasks. Must be proficient in Microsoft Word, Excel, PowerPoint and Crystal Reports. Previous experience with Access Database, Business Intelligence and SAP is a plus. Excellent oral and written communication skills. Must be friendly, outgoing, congenial and a team player. Minimum 18 years old and have the ability to obtain appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=27900 http://www.casinocareers.com/jobdetails.cfm?jobid=27905 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Internal Audit Manager Job Description Overall responsibility to ensure the compliance by operations in the internal controls as developed and mandated by the company through ongoing audits. Provides recommendations on how to correct deficiencies/weaknesses in procedural/operational controls. Promotes positive public relations. Responsible for the proper training of all department heads in the internal controls. Additional responsibilities include the analysis of marketing promotions and special events. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Plans and implements an audit schedule designed to provide sufficient coverage of all operations. Measures, analyzes, evaluates and reports on the adequacy of compliance with internal controls. Assists senior management in determining operational and control weaknesses and recommends solutions. Evaluates and analyzes the financial statement for potential profit improvements. Performs analysis of marketing promotions and special events for cost effectiveness. Performs analysis of staffing as directed. Special projects as assigned by senior management. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to sit for extended periods of time. Ability to work extended hours. Ability to make independent decisions. Ability to assume tasks independently and solve problems in an individual manner. Ability to formulate and communicate ideas both verbally and in writing and must have the ability to think analytically. Ability to communicate effectively in English (both orally and in writing). Work/Educational Experience Must have a Bachelors Degree and/or at least three (3) years similar work experience. Must have strong organizational and analytical skills. Must be a team player. Minimum 18 years old and have the ability to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=27905 http://www.casinocareers.com/jobdetails.cfm?jobid=27906 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Internal Auditor Job Description Assists with ensuring the compliance by operations in the internal controls as developed and mandated by the company through ongoing audits. Compiles information on how to correct deficiencies/weaknesses in procedural/operation. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Responsible for the proper training of all department directors in the internal controls. Additional responsibilities include the analysis of marketing promotions and special events. Performs other duties as assigned. Essential Duties Assists with planning and implementing an audit schedule designed to provide sufficient coverage of all operations. Measures, analyzes, evaluates and reports on the adequacy of compliance with internal controls. Assists Internal Audit Manager in determining operational and control weaknesses and recommends solutions. Evaluates and analyzes the financial statement for potential profit improvements. Performs analysis of marketing promotions and special events for cost effectiveness. Performs analysis of staffing as directed. Special projects as assigned by senior management. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to sit for extended periods of time. Ability to work extended hours. Ability to make independent decisions. Ability to assume tasks independently and solve problems in an individual manner. Ability to formulate and communicate ideas both verbally and in writing and must have the ability to think analytically. Ability to communicate effectively in English (both orally and in writing). Work/Educational Experience Must have a Bachelors Degree or at least three (3) years similar work experience. Must have strong organizational and analytical skills. Must be a team player. Minimum 18 years old and have the ability to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=27906 http://www.casinocareers.com/jobdetails.cfm?jobid=28595 Wed, 16 May 2012 19:00:00 GMT Maintains the gaming devices in proper operating condition and is responsible for the effective implementation of the Gaming Device Department preventive maintenance program. Will perform the duties as Acting Slot Technician Lead in his/her absence. Essential Duties and Responsibilities include: Identify and repair slot machine malfunctions. Responsible for Training Junior Slot Technicians. Maintain Gaming Device On-Line System. Maintain records. Provide technical assessment to slot floor personnel. Perform slot machine setup / configuration as required. Perform Slot machine relocations. Responsible for Gaming Devise Machine Entry Authorization Log, Gaming Device Access Key, Gaming Device Drop Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device Bill Validator Key (escorted by Security Officer from the time key is issued until the time the key is returned). This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28595 http://www.casinocareers.com/jobdetails.cfm?jobid=28598 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Executive Housekeeper, the incumbent is responsible for supervising the housekeeping, laundry and common areas teams and ensures the staffs interaction with all guests is positive and friendly. Duties and Responsibilities: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Oversees the inspection program for consistent maintenance and completes quality inspections daily. Assure all safety policies and procedures are followed. Complete inventories and purchase linens and housekeeping supplies. Conduct scheduling for all housekeeping and laundry employees. Works closely with vendors to assure proper pricing, delivery and maintenance. Develop department members knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Companys Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe members assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development. Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promotes positive guest relations at all times. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28598 http://www.casinocareers.com/jobdetails.cfm?jobid=28608 Wed, 16 May 2012 19:00:00 GMT Located in the beautiful Palm Springs area, Fantasy Springs Resort Casino offers all you need for a fun-filled getaway or complete destination vacation. Whether your fantasy includes luxurious hotel rooms, exciting Vegas-style gambling options, fabulous dining, world-class entertainment, golf or poolside lounging, youll find it all here. This 250-room Palm Springs hotel features brand-new luxurious rooms many with spectacular mountain views. We are currently looking for a Group Sales Manager who will oversee sales for the resort. Central contact for group business. Must book all group rooms for the property and determine rate structure. RESPONSIBILITIES: Develops comprehensive knowledge of customer and market needs. Ability to generate room nights and maximize room rates for FSRC handling all market segments. Executes the sales plan using effective sales techniques. Lead generation: Primarily uses telemarketing and networking through current customers for lead generation and will attend tradeshows and business functions. High level of new business solicitation (telephone sales and personal visits) to encourage new business and new corporate accounts to the property. Solicitation of new accounts (inside sales). Preparation of proposals, contracts and additional forms pertinent to the sales effort. Attend weekly staff meetings. Ability to problem solve challenging situations and carry out instructions. Perform property site tours with clientele as required. Ability to respond quickly to management and clientele needs and is deadline sensitive. Ability to multi task. This position is not limited to those duties listed in job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28608 http://www.casinocareers.com/jobdetails.cfm?jobid=27889 Wed, 16 May 2012 19:00:00 GMT Responsible for the effective and efficient operation of all departments assigned to his/her supervision. Ensures that all Hotel, 4 Diamond standards are upheld by all Team Members. Directly supervises and coordinates activities of Team Members engaged in registering and settling of guest accounts. Ensures that the highest standards of quality and service are always maintained. Reports directly to the Hotel Manager. Responsible for the operations of the hotel in the absence of Hotel Department Heads/Hotel Director Ensure the productivity and efficiency of Front Desk Guest Service Reps, Business Center, and Pool/Cabana Services by constantly overseeing work done Assist Team Members in registering and settling of guest accounts Responsible for the correct handling of groups arrivals, luggage, account instructions, departures, and staffing level for groups Ensure that Team Members are always aware of room availability Ensure that all Team Members are adhering to company policies procedures and hotel service standards Proper channeling of all guest complaints received, according to hotel procedures and strict liaison with the Executive Assistant Hotel Manager/Hotel Director Knowledge of room availability at all times, for future and present dates Proper balancing of shift cash-outs and regular cashier bank checks Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates and by selling suites when filling hotel Maximizing occupancy by utilizing yield management and over-booking factor Control payroll costs, ensuring sufficient coverage at any given time Maintains weekly attendance sheets and payroll Ensure the Department is properly equipped with office supplies Regularly check appearance and uniforms of the staff Check that the attitude is always exceptional Ensure service is always of the highest degree http://www.casinocareers.com/jobdetails.cfm?jobid=27889 http://www.casinocareers.com/jobdetails.cfm?jobid=26362 Wed, 16 May 2012 19:00:00 GMT The Senior Analyst is responsible for performing advanced data analysis of all aspects of Pala Casino Resort and Spa. Responsible for producing reports based on numerous data points which will enable management to make more informed business decisions. Provide management with analysis summaries and recommendations based on your findings. Perform ad-hoc reporting based on departmental needs. Develop new and modify existing Microsoft Report Services reports when necessary. Should be skilled at creating stored procedures and optimizing them for efficient execution. Should be very comfortable working independently to complete ad-hoc analyses. Analyst will sometimes need create and/or modify stored procedures to support the reporting data-mart. http://www.casinocareers.com/jobdetails.cfm?jobid=26362 http://www.casinocareers.com/jobdetails.cfm?jobid=25601 Wed, 16 May 2012 19:00:00 GMT To deal the game assigned in accordance with the procedure outlined in the Pala Casino procedure manual. Maintain a courteous attitude and pleasant demeanor in all relations with both guests and fellow team members. Maintain the level of skills necessary for efficient job performance. Readily respond to directions and instructions of the supervisory personnel. Insure proper documentation of any presented pit paperwork such as fills, markers, etc. http://www.casinocareers.com/jobdetails.cfm?jobid=25601 http://www.casinocareers.com/jobdetails.cfm?jobid=25637 Wed, 16 May 2012 19:00:00 GMT Assist Director of Asian Marketing in the identification, qualification and computerization of target customers on property and in the community. Provide consistent, prompt and courteous guest service at all times under all conditions. Create a friendly, comfortable and exciting atmosphere for all our guests. Recognize and greet frequent guests. Assist Executive Hosts and Guest Development Management. Work within targeted communities to capture new Asian guests and increase property visibility. Identify and qualify guests to provide correct information when dealing with gaming or credit. Capture and cultivate new gaming guest. Assist with telemarketing when needed. Be aware and knowledgeable of all Guest Development promotions and any current giveaways that are currently in progress and explain program to guests Work closely with the Executive Host when requested to provide additional help to monitor and service special events and functions. http://www.casinocareers.com/jobdetails.cfm?jobid=25637 http://www.casinocareers.com/jobdetails.cfm?jobid=28573 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Under the supervision of the Vice President of Finance, the incumbent, either personally or through subordinates, directs all activities pertaining to purchasing, receiving and warehousing of goods and services for all operations of the Seminole Hard Rock Hotel Casino. DUTIES AND RESPONSIBILITIES: Adheres to the Seminole Tribe of Florida's Policies and Procedures. Analyzes markets and vendor conditions for quality, availability and price of materials. In accordance with company policies and internal controls, develops and implements purchasing, receiving and warehousing systems. Prepares instruction/procedure manuals as required to assist department will all new systems and policies. Develops, updates, maintains and enforces purchasing, receiving and warehousing policies and procedures. Coordinates procedures with all departments. Reviews bids and quotations obtained by Purchasing staff and makes selections and recommendations. Prepares detailed reports regarding all aspects of the procurement process as required. Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Prepares department budget. Provides detailed analysis and implementation for all special projects as required. Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Performs all other related and compatible duties as assigned. SUPERVISORY RESPONSIBILITIES: Warehouse Manager Food Beverage Buyer Buyer Office Coordinator http://www.casinocareers.com/jobdetails.cfm?jobid=28573 http://www.casinocareers.com/jobdetails.cfm?jobid=28580 Wed, 16 May 2012 19:00:00 GMT The National Sales Director reports directly to the Senior Vice President Sales for Revel Atlantic City and is responsible for the following areas: meeting, incentive, and convention sales focusing on corporations, including supplier relationships, corporate and incentive meeting planning houses and independent meeting planners within the designated standard industrial classification codes. This is one of the top three sales roles at Revel Atlantic City. http://www.casinocareers.com/jobdetails.cfm?jobid=28580 http://www.casinocareers.com/jobdetails.cfm?jobid=28562 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Cage Shift Manager Job Description Overall responsibility for the safeguarding of company assets by ensuring the internal control procedures are followed on their shift. Assists with the development and implementation of cage policies and procedures. Selects, schedules, directs, supervises, trains and develops all cashiering staff. Direct Cage Shift operations and ensures compliance with all applicable laws, rules and regulations as well as all federal laws governing monetary transactions and company policies and procedures. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Responsible for assisting with systems development and implementation, forms management, department policies and procedures. Assist in selecting, scheduling, directs, supervises, trains and develops staff. Maintains control and inventory of all currency, coins, checks, related forms and documents and ensures accuracy of cage transactions, records and paperwork. Implements gaming controls, company regulations and internal controls. Plans, supervise and performs fund deposit and exchange as needed. Develops departmental budget. Attends periodic meetings and training sessions. Job Requirements Mental and Physical Ability to stand or sit for extended periods of time. Must be able to lift moderate amounts of at least 30 lbs. Ability to make independent decisions. Ability to read, speak and communicate ideas in English. Must have an analytical thought process, use persuasion where necessary and read and understand spreadsheets. Must be able to work all shifts, weekends, holidays and special events as needed. Work/Educational Experience Must have an Associates degree. Preferably with one year Shift Manager experience or minimum three (3) years Cage Supervisor experience. Must be PC proficient and have excellent communication, supervisory and delegation skills. Strong planning, analytical, organizational experience including proficient knowledge of using spreadsheets or similar data reporting. Must have thorough knowledge of Title 31. Must be a team player. Minimum of 18 years old and be able to obtain the appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28562 http://www.casinocareers.com/jobdetails.cfm?jobid=28563 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Electronic Table Games Ambassador Job Description Assists guests with the rules of game play concerning electronic table games. Addresses guest complaints regarding rules of play. Trains new players with the basic rules of games including winning hands/combinations and game play rules. Essential Duties Ability to accurately explain various game combinations payouts and jackpots. Resets games whenever necessary. Responsive to all customers needs in assigned area. Renders general assistance to gaming players and forwards complaints to management as necessary. Safeguards company assets and gaming keys. Maintains an open line of communications with superiors. Assists customers with player card sign ups. Job Requirements Physical and Mental Ability to walk, if necessary, for the entire shift and to properly observe assigned area of the gaming area during a shift. Must be able to lift at least 25 lbs. Possess basic math skills. Familiarity with bingo, baccarat and other applicable table games. Work/Educational Experience Prefer bilingual Mandarin or Cantonese. Must be able to provide outstanding customer service with strong communication skills and ability to understand and get along with others. Must be 18 years old, with high school diploma and have the ability to obtain appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28563 http://www.casinocareers.com/jobdetails.cfm?jobid=28564 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Count RoomSupervisor Job Description Responsible for directing, supervising, training and scheduling staff. Oversees the entire drop and money room operations on shift and verification of loose and bundled money and coin transactions and reconciles count to gaming systems. Verifies, monitors and reconciles distribution of bill acceptor cash boxes. Ensures count team comply with all department and company policies, procedures, internal controls and government regulations. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Maintains efficient operation of all procedures and daily routine of staff during the drop and in the count room. Ensures compliance with all department and company rules, regulations, policies, procedures and internal controls including government rules and regulations. Safeguards company assets and prepares all necessary paperwork to support and reconcile all money and vouchers collected and counted. Job Requirements Physical and Mental Ability to stand for long periods of time. Must be able to bend, stoop, twist, lift and reach. Must be able to lift 50 lbs and push or pull up to 100 lbs. Ability to communicate effectively in English, both orally and in writing. Must have excellent math skills and PC proficient. Working conditions include working in a small confined and noisy area. Must be able to work all shifts, weekends, holidays and special events as needed. Work/Educational Experience Must have an Associates degree or at least three (3) years related cash operations. Must be congenial and a team player. Minimum of 18 years old and have the ability to obtain appropriate license pursuant to New York State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28564 http://www.casinocareers.com/jobdetails.cfm?jobid=27714 Wed, 16 May 2012 19:00:00 GMT Job Duties Include but are Not Limited To: Primary responsibility is to administer systems infrastructure, resolve daily operational issues and assist with projects. Assist with planning, designing and reviewing systems infrastructure to identify and mitigate risks Installs new software releases, new hardware, system upgrades and evaluates and installs patches Monitor and reports on systems performance, stability and security Coordinates with third-party support for hardware and software services Performs systems backups and recovery Prepares and maintains documentation of systems configuration Assist with change management, disaster recovery planning and system testing in a controlled environment Assist with development and implementing system and user security requirements Other duties may be assigned http://www.casinocareers.com/jobdetails.cfm?jobid=27714 http://www.casinocareers.com/jobdetails.cfm?jobid=27859 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Director of Finance, the incumbent, either personally or through subordinates, is responsible for the training and supervision of staff, the preparation of payroll related tax returns, management reports, reconciliation of payroll data to the General Ledger, year end payroll tax reporting, ensuring compliance with tax and labor regulations and company/departmental confidentiality policies. Must adhere to the Seminole Tribes policies and procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=27859 http://www.casinocareers.com/jobdetails.cfm?jobid=28551 Wed, 16 May 2012 19:00:00 GMT SUMMARY: The Table Games Supervisor is responsible for the efficient operation of the table games on the assigned shift. All duties are to be performed within the policy and procedures guidelines of Hollywood Slots Hotel Raceway, MGCB regulations and in accordance with Internal Controls. We will provide fully functional and profitable games that our customers want to play. We will provide a clean, comfortable, safe, fun and friendly environment for our customers to play in. We will provide timely and accurate service with professional, courteous and knowledgeable employees. Delivers Red Carpet Customer Service by treating all patrons like STARS. Smile, speak first and call them by name. Take Responsibility from start to finish. Anticipate their needs. Recover with style (when necessary). Send them home with a smile and invite them back. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintains game security and protects company assets at all times. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls. Maintains a continuous inspection of cards and dice, ensuring the security of the table games at all times. Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Shall make table fills/credits as needed. Ensures the safety of all gaming chips and monies entrusted. Responsible for settling disputes with customers, dealers and management staff. Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances or concerns from employees. Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance. Ensures that staff behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts. Knowledgeable of all programs, policies and procedures affecting HSHR employees. Participates in meetings and training as required. Maintains complete confidentiality of all company information at all times. Performs all job duties in a safe and responsible manner. Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES This position directly supervises dealers on shift. http://www.casinocareers.com/jobdetails.cfm?jobid=28551 http://www.casinocareers.com/jobdetails.cfm?jobid=28535 Wed, 16 May 2012 19:00:00 GMT Summary Oversees all aspects of database implementation, maintenance and management for the organization. Maintains confidentiality of all related information and documentation. Job Duties Work closely with Finance and Marketing to manage the customer database and consistently yield the most profitable mix of business. Develop, provide and lead data driven decision making using accurately extracted data in the appropriate context. Create and successfully manage internal and external resources necessary in the operation of database marketing. Provide recommendations for marketing initiatives and manage multi-faceted, complex direct-marketing programs. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. http://www.casinocareers.com/jobdetails.cfm?jobid=28535 http://www.casinocareers.com/jobdetails.cfm?jobid=28536 Wed, 16 May 2012 19:00:00 GMT Summary Responsible for preparation and review of performance measures for the organization, including marketing programs, department profit and loss, payroll analysis and overall profitability. Job Duties Prepare, develop and review performance measures for the organization including comprehensive and timely analysis that enables key decision making. Responsible for creating metrics to analyze marketing programs, department profit/loss metrics, budgets and revenue projections, payroll analysis, labor management and overall profitability. Trains, manages and hires staff. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. Provides any necessary financial analysis required by management. Maintains confidentiality of all related information and documentation. http://www.casinocareers.com/jobdetails.cfm?jobid=28536 http://www.casinocareers.com/jobdetails.cfm?jobid=28539 Wed, 16 May 2012 19:00:00 GMT We strive to exceed the expectations of our members and guests. We do everything we can to entertain and serve each member/guest one at a time, making them feel as though we are here just for them. RESPONSIBILITIES: Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant host/hostess. To ensure proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms. Maintains par levels of operating supplies (china, flatware, glassware and utensils), for each service station obtaining replacement stock from wash area and/or warehouse inventory in accordance with procedures. To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards. To assist servers to deliver prepared food to the appropriate guest within three minutes of completed production of order. To assist servers in their duties (beverage orders, beverage refills, attend to guest needs) as required. Assists servers and help, as necessary, in serving, monitoring and setting tables. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28539 http://www.casinocareers.com/jobdetails.cfm?jobid=28544 Wed, 16 May 2012 19:00:00 GMT The Entertainment Technician reports to the Lead Entertainment Technician for Revel Atlantic City and is responsible for all sound production for a show, including the configuration of microphones, speakers and control equipment, as well as the production of any necessary audio tracks. http://www.casinocareers.com/jobdetails.cfm?jobid=28544 http://www.casinocareers.com/jobdetails.cfm?jobid=28549 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Restaurant Manager, the incumbent ensures accurate record keeping; prepares reviews and analyzes reports. Responsible for scheduling, planning, timing and supervision of all details for the outlet. http://www.casinocareers.com/jobdetails.cfm?jobid=28549 http://www.casinocareers.com/jobdetails.cfm?jobid=28458 Wed, 16 May 2012 19:00:00 GMT Resorts World CasinoNew York City Drop/Count Room Coordinator Job Description Comply with all department and company policies, procedures, internal controls and government regulations during the drop and count. Further, responsible for the collection and counting of vouchers and currency from gaming bill acceptors. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Collects, counts and bundles vouchers and currency from gaming machines and bill acceptors. Complies with all department and company policies, procedures, internal controls and government regulations. Maintains a good attendance record. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand and walk for the entire shift. Must be able to lift at least 50 lbs and push or pull up to 100 lbs. Ability to bend, stoop, crawl, lift and reach. Ability to assist in making decisions where necessary. Must have basic math skills. Ability to communicate effectively in English (orally and in writing). Working conditions include working in a small, confined and noisy area. Must be able to work all shifts, weekends, holidays and special events as needed. Work/Educational Experience Must have a high school diploma with minimum twelve months prior money handling experience. Must be congenial and a team player. Minimum 18 years old and have the ability to obtain appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28458 http://www.casinocareers.com/jobdetails.cfm?jobid=24879 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Beverage Manager, the incumbent ensures accurate record keeping prepares reviews and analyzes reports. Responsible for scheduling, planning, timing and supervision of all details for the beverage department. http://www.casinocareers.com/jobdetails.cfm?jobid=24879 http://www.casinocareers.com/jobdetails.cfm?jobid=22471 Wed, 16 May 2012 19:00:00 GMT The Craps Floor Supervisor is under the direction of the Pit Manager. The Floor Person assists in the overall supervision of Table Games in a Pit or Pit Section. The Table Games Floor Person greets customers at the tables when accepting player club cards for tracking and acts as the arbiter for resolving customer complaints. http://www.casinocareers.com/jobdetails.cfm?jobid=22471 http://www.casinocareers.com/jobdetails.cfm?jobid=24100 Wed, 16 May 2012 19:00:00 GMT Under the direction of the cage supervisor, the incumbent is responsible for controlling and accounting of transactions for the cage or vault. http://www.casinocareers.com/jobdetails.cfm?jobid=24100 http://www.casinocareers.com/jobdetails.cfm?jobid=24107 Wed, 16 May 2012 19:00:00 GMT Summary: The Slot Technician Supervisor is responsible for the leadership and management of the technical employees and department. This includes management of all equipment, systems, new product education, and repair. Responsibilities include the coordination of machine relocation, machine conversions and daily machine maintenance. This position is also responsible for dealings with any outside vendors pertaining to the technical side of the Slot department. Duties and Responsibilities: Supervises the training and skill development of Slot Technician employees, staff performance, ensuring strict adherence to Casino policies and procedures. Assists in planning, developing and implementing Slot game, bank or layout changes. Must be able to perform all Slot Technician duties and responsibilities. Reviews, recommends and/or revises policies and procedures within the SLOT Department that support the organization's initiatives and enables department to operate in an efficient, cost-effective manner. Creates and maintains preventive maintenance and repair programs in order to ensure Slot machines are in good working order and down times are minimized. In coordination with Slot Operations management, analyzes current physical layouts of slot machines and recommends appropriate changes that most effectively enhance utilization, manpower and floor space. Ensures efficient operation and repair of Slot machines and related gaming equipment, ensuring par levels of supplies and parts Participates in special projects as assigned, and coordinates and oversees slot technical conversions and modifications Maintains a clean, safe, hazard-free work environment within area of responsibility. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Other duties as assigned. Supervisory Responsibilities: Slot Technicians. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, developing positive employee morale. Ensures that all areas in the Slot department, as well as the slots themselves, are clean and maintained for the safety of guests and employees. http://www.casinocareers.com/jobdetails.cfm?jobid=24107 http://www.casinocareers.com/jobdetails.cfm?jobid=24531 Wed, 16 May 2012 19:00:00 GMT This position is responsible for assisting the operations division with service and repair support, minimizing down time and maximizing guest satisfaction. Under the direction of the Slot Tech Manager, applies electrical theory and related knowledge to test, repair, and maintain the slot machines and related gaming equipment. http://www.casinocareers.com/jobdetails.cfm?jobid=24531 http://www.casinocareers.com/jobdetails.cfm?jobid=24877 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Cage Shift Manager, the incumbent ensures accurate record keeping, prepares, reviews and analyzes reports. Responsible for scheduling, planning, timing and supervision of all details for the cage department. http://www.casinocareers.com/jobdetails.cfm?jobid=24877 http://www.casinocareers.com/jobdetails.cfm?jobid=24880 Wed, 16 May 2012 19:00:00 GMT Under the direction of the cage supervisor, the incumbent is responsible for controlling and accounting of transactions for the cage or vault. http://www.casinocareers.com/jobdetails.cfm?jobid=24880 http://www.casinocareers.com/jobdetails.cfm?jobid=27127 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Sous Chef, assists with preparation of foods in assigned kitchen outlet. Duties include, but are not limited to, serving all guests according to established standards of quality and in pre-determined portions; assuring all food preparation and service areas are compliant with local, state and federal health department codes and work area is clean, safe and hazard-free. All duties are to be performed in accordance to departmental and Seminole Hard Rock Hotel Casino policies, practices and procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=27127 http://www.casinocareers.com/jobdetails.cfm?jobid=27867 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Sous Chef, assists with preparation of foods in assigned kitchen outlet. Duties include, but are not limited to, serving all guests according to established standards of quality and in pre-determined portions; assuring all food preparation and service areas are compliant with local, state and federal health department codes and work area is clean, safe and hazard-free. All duties are to be performed in accordance to departmental and Seminole Hard Rock Hotel Casino policies, practices and procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=27867 http://www.casinocareers.com/jobdetails.cfm?jobid=27869 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Sous Chef, assists with preparation of foods in assigned kitchen outlet. Duties include, but are not limited to, serving all guests according to established standards of quality and in pre-determined portions; assuring all food preparation and service areas are compliant with local, state and federal health department codes and work area is clean, safe and hazard-free. All duties are to be performed in accordance to departmental and Seminole Hard Rock Hotel Casino policies, practices and procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=27869 http://www.casinocareers.com/jobdetails.cfm?jobid=28522 Wed, 16 May 2012 19:00:00 GMT Under the guidance of the Slot technician supervisor and working along with and under the guidance of the Slot technician, the incumbent performs all requirements for Slot maintenance including daily service, installation, relocation, reactivation and preventive maintenance. Acquired on the job knowledge coupled with hard work and dedication can present the possibility for advancement to a Tech position when one exists. http://www.casinocareers.com/jobdetails.cfm?jobid=28522 http://www.casinocareers.com/jobdetails.cfm?jobid=28523 Wed, 16 May 2012 19:00:00 GMT Responsible for providing direction in general maintenance and repair of all electrical systems pertaining to the gaming facility as well as the Casino grounds. Assist in departmental needs as directed by supervisor. http://www.casinocareers.com/jobdetails.cfm?jobid=28523 http://www.casinocareers.com/jobdetails.cfm?jobid=28530 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Sous Chef, assists with preparation of foods in assigned kitchen outlet. Duties include, but are not limited to, serving all guests according to established standards of quality and in pre-determined portions; assuring all food preparation and service areas are compliant with local, state and federal health department codes and work area is clean, safe and hazard-free. All duties are to be performed in accordance to departmental and Seminole Hard Rock Hotel Casino policies, practices and procedures. http://www.casinocareers.com/jobdetails.cfm?jobid=28530 http://www.casinocareers.com/jobdetails.cfm?jobid=28534 Wed, 16 May 2012 19:00:00 GMT We are an exciting, memorable and inspiring place to work with people who make a difference. Our luscious resort and casino is a great place to work and where employees are truly valued. Our goal is to provide a place where people love what they do and respect the people they work with.If this sounds like what you are looking for, we would love to learn more about you. We currently have an opening for a Casino Systems Administrator. This personwillconfigure, troubleshoot and maintain the AS400 and ACSC systems and assemblies by performing the following: Installs and maintains AS400 and ACSC hardware and software, including servers, peripherals, network nodes, terminals, and wiring. Coordinates third-party maintenance for AS400 and ACSC hardware, software, and related systems. Prepares and maintains documentation of system configurations and cabling layouts. Knowledge of other AS400 applications should include Infinium, SWS Purchase Management, and Mimix software applications. To perform this job successfully, an individual should have knowledge of POS systems; Knowledge of PC hardware, LAN hardware, Windows Operating Systems, Network cabling and related components also required http://www.casinocareers.com/jobdetails.cfm?jobid=28534 http://www.casinocareers.com/jobdetails.cfm?jobid=28514 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Exhibition Cook Job Description Responsible for the prompt preparation of all hot entrees, proper portion control and plate or buffet presentation of same. Works in line action stations interacting with guests. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Meets guests needs through timely and proper handling of all equipment and chemicals. Ensures the employee dining area is properly supplied with freshly prepared food. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt preparation of all hot entrees and proper portion control and/or buffet presentation of same. Complies with all department and company rules, regulations, policies, procedures and internal controls and government rules and regulations. Works in a safe manner at all times. Ensures the employee dining area is properly supplied with freshly prepared food. Serves on buffet as needed and replenishes the same. Carves meat items on buffet. Assists in other areas of the kitchen as necessary. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, bend, stoop, reach and stretch. Ability to lift 50 lbs. Ability to visually observe work performed and food presentations. Ability to effectively communicate in English and follow instructions. Work/Educational Experience Must have high school diploma or at least three (3) years similar experience. Must be knowledgeable in the safe use of kitchen equipment. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be a team player. Minimum of 18 years old and must have the ability to obtain a license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28514 http://www.casinocareers.com/jobdetails.cfm?jobid=28518 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Environmental Services Shift Supervisor Job Description Supervisory responsibility for the Environmental Services department during their shift. Directs and supervises Porters, Heavy Duty Cleaners and EVS Attendants. Assists in the selection, supervision, training and development of staff. Assists in implementation of preventative maintenance and property wide cleanliness programs. Assists in the compliance with all department and company policies, procedures, internal controls and government regulations. Demonstrates and provides outstanding customer and employee relations at all times. Performs other duties as assigned. Essential Duties Maintains a high quality property appearance at all times. Assists in the selection, supervision, training and development of staff. Assists in ensuring timely response to all reports of safety hazards and proper communication and training in hazardous chemical handling. Maintains a high quality property appearance. Compliance with all department and company policies and procedures, internal controls and government relations. Adheres to department budget. Acts in lead capacity during the directors absence. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to sit, stand, walk, bend, stoop and lift. Ability to watch and observe team members in the performance of their duties. Ability to work long hours including weekends and holidays frequently. Ability to formulate and communicate ideas. Ability to read at a level sufficient to understand and comprehend chemical MSDS paperwork. Ability to make independent decisions. Must be analytical and logical. Work/Educational Experience Must have an Associates degree or least three (3) years related experience. Must have excellent PC, oral and written communication skills. Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28518 http://www.casinocareers.com/jobdetails.cfm?jobid=28497 Wed, 16 May 2012 19:00:00 GMT Responsible for the repair and maintenance of all slot equipment. Assists the Slot Manager with machine relocation and system maintenance, primarily responsible for all Slot Techs. PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions) Recommends new hires, pay increases, promotions and terminates, to the Slot Manager. Trains and schedules all slot tech personnel. Ensures compliance with regulatory agencies. Performs repairs, overhauls, and preventative maintenance, including cleaning, on all slot machines on property. Performs the initial set-up and check-out of new slot machines. Responsible for the break-down, relocation, and set-up of relocated slot machines and stands. Responds to slot machines in a timely manner to resolve guest complaints regarding technical problems with slot machines. Verifies that all slot games communicate accurately with internal systems for accounting purposes; researches and resolves issues that arise with same. Notifies Slot Manager of pertinent issues, as needed. Maintains slot floor security by notifying department management of any suspicious activity. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Participates in slot department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including RAM clears, key chipping, machine moves, conversions, and upgrades. Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance. Assumes responsibilities of a Slot Tech when needed or upon Slot Managers request. Must possess knowledge of player tracking system i.e. meters and progressives Must have full knowledge of Compliance Advisory and the mandatory firmware notifications that are given. Delivers Excellent Customer Service http://www.casinocareers.com/jobdetails.cfm?jobid=28497 http://www.casinocareers.com/jobdetails.cfm?jobid=28501 Wed, 16 May 2012 19:00:00 GMT Summary of Position: The Advertising Media Manager will assist the Director of Advertising to execute an effective communication, advertising media campaign for Seneca Gaming Corporation and will include developing, managing and implementing a broad range of advertising, media plans, social media and internal external communication initiatives. The manager will work to ensure that brand standards are maintained and that all communications are consistent and integrated across all mediums. http://www.casinocareers.com/jobdetails.cfm?jobid=28501 http://www.casinocareers.com/jobdetails.cfm?jobid=28509 Wed, 16 May 2012 19:00:00 GMT Job Duties Include but are Not Limited To: Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes Maintains all refrigeration and dry storage areas to ensure proper handling and rotation of products Ensures that stations are clean and that all food items are properly covered and stored at the end of shift Follows all recipes, specs, and control procedures Maintains a clean and sanitary area at all times in full accordance with health regulations Assists with guest requests and runs a station or multiple stations http://www.casinocareers.com/jobdetails.cfm?jobid=28509 http://www.casinocareers.com/jobdetails.cfm?jobid=28477 Wed, 16 May 2012 19:00:00 GMT Provide courteous and friendly service to all staff and guests. Apply skill in dealing individual games. Provide prompt, accurate and courteous service to playing guests, in accordance with standard procedure. Handle guest transactions for buy-ins and pay-offs. Verify fill and credits for the game. Notify Floorperson of any irregularities in guest play and transactions during the shift. Take losing bets and pay winning bets according to established rules and procedures. Adhere to Title 31 Gaming Regulations as applicable to the Casino Department. Perform related work as requested. http://www.casinocareers.com/jobdetails.cfm?jobid=28477 http://www.casinocareers.com/jobdetails.cfm?jobid=28451 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Stationary Engineer Job Description Responsible for the proper maintenance and repair of all property and equipment which falls within specialty. Must comply with all department and company rules, regulations, policies, procedures and internal controls and government regulations. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Responsible for the proper maintenance and repair of all property and equipment which falls within specialty. Must comply with all departmental and company rules, regulations, policies, procedures internal controls and government regulations. When no duties are required in specialty area, employee is to assist other facilities personnel in the performance of their jobs. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Job Requirements Responsible for the proper preventative maintenance and repair of all property and equipment under specialty as required in Preventative Maintenance files. Must possess NYC Operating Engineering License. Three years experience with Building Management Systems, Universal EPA Refrigeration Certification. Reads blueprints and has a working knowledge of HVAC and electrical systems. Complies with all department and company rules, regulations, policies, procedures, internal controls and government regulations. Assists other facility personnel in the performance of their duties as time permits and/or as required. Perform all necessary journeyman level skills. Obtains all necessary journeyman level skills. Physical and Mental Ability to perform heavy lifting of at least 75 lbs. Ability to stand, walk, stoop, bend, reach and stretch and physically fit. Ability to visually view work area and assigned tasks. Ability to read and understand technical data. Ability to understand and comprehend MSDS paperwork. Work/Educational Experience Minimum of five (5) years similar work experience. Must have local, state, federal certifications and/or licensing as required in area of specialty. Ability to read, understand and analyze technical data in area of specialty. Must be a team player. Minimum 18 years old, must possess a high school diploma or equivalent and have the ability to obtain appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28451 http://www.casinocareers.com/jobdetails.cfm?jobid=28452 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Cage Cashier Job Description Responsible for performing verifications on loose and bundled money, coin transactions and check cashing. Processes jackpots and limited tickets, check cashing and redeems valid gaming vouchers received from patrons for an equivalent amount of cash. Functions as lottery retail cashier and pay out winning lottery tickets as necessary. Working knowledge of P.O.S. cash register system and gaming voucher ticket redemption system. Demonstrates and provides outstanding customer service and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Maintains a good attendance record. Performs other duties as assigned. Essential Duties Performs all monetary transactions presented, adhering to all department and company policies, procedures, internal controls and government regulations. Safeguards company assets, prepares all necessary internal paperwork and completes IRS paperwork, CTRS, W2Gs and MTLs. Responsible for cash transactions from restaurant and cashes out all food servers at the end of the shift. Properly records receipts and makes cash deposit to Cage. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand for the entire shift. Must be able to lift at least 30 lbs. Ability to bend, stoop, twist, lift and reach. Ability to assist in making decisions where necessary. Must have basic math skills. Ability to communicate effectively in English (orally and in writing). Ability to multi task and handle mental and physical stress. Must be able to work all shifts, weekends, holidays and special events as needed. Work/Educational Experience Must have minimum 12 months prior money handling experience. Must be congenial and a team player. Must have strong communication, delegation, organizational and planning skills. Minimum 18 years old, must have a high school diploma or equivalent and have the ability to obtain appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28452 http://www.casinocareers.com/jobdetails.cfm?jobid=28457 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Main Banker Job Description Responsible for documenting and verifying the accuracy of all incoming and outgoing currency, coins, vouchers, tickets, bank deposit and other monetary instruments. Maintain the accountability of the main bank and vault in accordance to established internal control, policies and procedures and gaming regulations. Essential Duties Ensures proper money-handling procedures. Ensures compliance with all department and company policies, procedures and internal controls and government regulations. Safeguards company assets and prepares all necessary paperwork. Responsible for preparing deposits to the bank. Maintaining the main bank, reimbursing cashiers and receiving soft count funds from the count room and revenue drop from other department. Monitor and manage inventory level and balance the ATM/TRV kiosk and other self service kiosk on the gaming floor. Must be able to function as cashier if needed. Other duties as assigned. Job Requirements Mental and Physical Ability to stand or sit for extended periods of time. Must be able to lift moderate amounts of at least 30 lbs. Ability to make independent decisions. Ability to read, speak and communicate ideas in English both orally and in writing. Must have excellent Math skills. Must be able to work all shifts, weekends. Holidays and special events as needed. Work/Educational Experience Must have a High School diploma or equivalent. Must have two (2) years cashier experience in related operations. Experience as Main Banker is a plus. Must also have excellent PC, communication, supervisory and delegation skills. Minimum of 18 years old and have the ability to obtain the appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28457 http://www.casinocareers.com/jobdetails.cfm?jobid=28459 Wed, 16 May 2012 19:00:00 GMT Company Philosophy Team Member Responsibility: Guest Service Expectations: Treats guests with a sense of caring and individuality while effectively identifying their specific needs... Informing supervisor of guest needs which may require special accommodations... Showing special recognition of frequent guests... Maintaining a safe, clean and comfortable environment at all times... Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return... Presenting a neat, clean, well-groomed appearance at all times... Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests... Teamwork Expectations: Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie... Projecting a positive, helpful image/attitude... Accepting direction from supervisor and demonstrating ability to profit from constructive criticism... Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance... Voluntarily assisting new team members to adjust to their work environment Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off... Productivity Profitability Expectations: Relating ideas for improvements... Knowing, understanding and complying with established Company and departmental policies and procedures... Ensuring your work place is hazard-free... Informing your supervisor of all pertinent information and reporting any irregularities to the Company... Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance... Adhering to the established work schedule... Cooperating with all departments during investigations if required... Maintaining an orderly, clean, and attractive working area... Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur... Performing other duties as requested or assigned... Job Functions: Directly oversees the slot system operations and supervises all slot repair team members in the general maintenance repair of all slot equipment, ensuring all activities are performed according to established company and departmental policies, procedures and goals. Ability to read and translate wiring diagrams Responsible for the installation, tracking, numbering and compliance with all slot machines. Approves, negotiates for purchase of all supplies and materials used in the slot repair shop. Initiates and coordinates training procedures and methods to ensure a standardized and uniform training of all changes to improve or modify equipment and meet current and future requirements. Creates electrical and mechanical designs for machines and must approve all electrical, electronic and mechanical equipment manufactured in the shop. Ensures all slot machines are secure and tamper-proof through the use of alarm systems and anti-cheating devices Resolves all disputes the slot technicians are not able to settle or refers the problem to the Director of Slots and the Assistant General Manager if still unable to resolve. Identifies slot cheaters or slot technicians working in an unethical manner and deals with them according to departmental policy and in cooperation with casino services. Assist the Director of Slots and Assistant General Manager in product and market planning. All other duties as assigned. Job Requirements: 5+ years slot technician experience. 2+ years in a supervisory/management role. Extensive knowledge of electrical circuitry, electronics, metal fabrication, welding. Experience with Auto CAD Experience with player tracking systems (ACSC, SDS, Oasis, etc) Experience with Casino Management systems. Microsoft Office Ability to communicate with Team members and guests Ability to be a TEAM player Ability to successfully fulfill the pre-employment process Ability to work flexible shifts and days of the week including holidays Ability to obtain and maintain all necessary licensing http://www.casinocareers.com/jobdetails.cfm?jobid=28459 http://www.casinocareers.com/jobdetails.cfm?jobid=28463 Wed, 16 May 2012 19:00:00 GMT The Marketing and Planning Specialist reports to the Executive Director Demand Planning Integration for Revel Atlantic City and is responsible for the demand planning model and marketing calendar to drive guest visitation and revenues. http://www.casinocareers.com/jobdetails.cfm?jobid=28463 http://www.casinocareers.com/jobdetails.cfm?jobid=28467 Wed, 16 May 2012 19:00:00 GMT The Table Games Dealer reports to the Supervisor Table Games Floor and is responsible for providing proactive friendly and engaging service, in alignment with the Revel brand, at assigned gaming table while protecting the security of the game. This is a defined service cycle role with an employment period of 4, 5 or 6 years. PLEASE NOTE: ROLE AVAILABLE SPRING 2012. http://www.casinocareers.com/jobdetails.cfm?jobid=28467 http://www.casinocareers.com/jobdetails.cfm?jobid=28469 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Responsible for the total overall operation of the Marketing and Player Development departments. Develop and implement marketing strategy to achieve increase in revenues. Ensure player database is maintained and tracked. Effectively work with other departments to ensure effective marketing and guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage departmental budget and finances. Interviewing, hiring, and training employees within Marketing and Player Development. Manage the attainment of company goals as related to new and repeat business and revenue generation. Ensure the proper scheduling and running of promotions, special events, entertainment events. Oversight of player events. Manage oversight of communication materials to include property newsletters, daily bulletins, billboards, newspaper and other external communication, web site oversight (internal and external), and in house ads. Ensure there is correct applications and oversight of graphics, logos and copyright materials to ensure compliance with company policies and gaming regulations. Oversee hotel/casino materials including tracking, coding, special offers and redemptions. Ensure communication materials including direct mail pieces and communication materials meet established standards. Manage oversight of database(s) and effectively interpret information to plan future marketing promotions and events. Develop marketing capital aimed at qualified play and players. Promote programs aimed at premium and preferred players. Forecast effectiveness of existing promotions/programs and identify and forecast effectiveness of new promotions/programs Effectively communicate to other staff, property-wide/company promotions, events and programs. Keep employees/guests informed of any changes as they occur. Assist other departments with all marketing and promotional materials. Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations. Utilize proper conduct of professionalism in compliance with company standards. Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service. SUPERVISORY RESPONSIBILITIES This role is directly responsible for all personnel in the Marketing and Player Development. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. http://www.casinocareers.com/jobdetails.cfm?jobid=28469 http://www.casinocareers.com/jobdetails.cfm?jobid=26442 Wed, 16 May 2012 19:00:00 GMT REQUIREMENTS: Maintains the gaming devices in proper operating condition. Provide technical assessment to slot floor personnel. Perform slot machine set/configuration as required. Perform Slot machine relocations. Identify and repair slsot machine malfunctions. Identify and repair slot machine malfunctions. Maintain Gaming Device On-Line System. Maintain records. Provide technical assessment to slot floor personnel. Perform slot machine setup / configuration as required. Perform Slot machine relocations. Gaming Device Maintenance Shop, Gaming Device Hoppers, Gaming Device Access Key, Gaming Device Drop Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device Bill Validator Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device MPU (escorted by Compliance Inspector) This position will guide the Slot Technician I http://www.casinocareers.com/jobdetails.cfm?jobid=26442 http://www.casinocareers.com/jobdetails.cfm?jobid=26794 Wed, 16 May 2012 19:00:00 GMT We currently have severalopeningsfor Cook positions.Responsible for stocking supplies as required for kitchen and production use. Responsible for proper storage of products for preparation. Prepare all food products as directed by Chef. Basic knife handling skills. Knowledge of baking, sauting, braising, grilling and other cooking techniques. Previous experience in a high volume, upscale, three meal restaurant preferred. http://www.casinocareers.com/jobdetails.cfm?jobid=26794 http://www.casinocareers.com/jobdetails.cfm?jobid=26682 Wed, 16 May 2012 19:00:00 GMT This position is responsible for assisting the operations division with service and repair support, minimizing down time and maximizing guest satisfaction. Under the direction of the Slot Tech Manager, applies electrical theory and related knowledge to test, repair, and maintain the slot machines and related gaming equipment. http://www.casinocareers.com/jobdetails.cfm?jobid=26682 http://www.casinocareers.com/jobdetails.cfm?jobid=28445 Wed, 16 May 2012 19:00:00 GMT Job Duties Include but are Not Limited To: The preparing of beverage orders for Beverage Servers, serving Guests at the bar and providing walk up service Maintain a professional attitude and appearance at all times Work effectively in an environment with constantly changing conditions Must communicate effectively with Guests and employees http://www.casinocareers.com/jobdetails.cfm?jobid=28445 http://www.casinocareers.com/jobdetails.cfm?jobid=27583 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Facilities Shift Supervisor, this person completes assigned general maintenance duties. Maintains tools, equipment an supplies in good, clean, operating order. http://www.casinocareers.com/jobdetails.cfm?jobid=27583 http://www.casinocareers.com/jobdetails.cfm?jobid=28419 Wed, 16 May 2012 19:00:00 GMT SUMMARY A performance of all functions necessary to provide assistance and maintenance in the kitchen and to the restaurant. Job Duties Include but are Not Limited To: Demonstrates the flexibility and adaptability to necessary to work in high volume environment. Performs a wide range of related duties as needed or requested by supervisor. The washing of soiled dishes, silverware, glasses, pots, and pans. The cleaning of filters, troughs, and drip machines on a daily basis. Assists in all phases of service in the kitchen as directed. http://www.casinocareers.com/jobdetails.cfm?jobid=28419 http://www.casinocareers.com/jobdetails.cfm?jobid=28292 Wed, 16 May 2012 19:00:00 GMT Responsible for the supervision of Table Games and the dealers in the Table Games department during assigned shift. Accountable for all Table transactions, as well as providing a superior guest experience. Oversees activities of the Table Games in the Table games pit during their shift. Safeguards company assets, supervises dealers on designated games. Oversees and reports any unusual occurrences to the Pit Manager. .Observes guest activity, notifies Surveillance of any suspicious activities. Is required to change gaming supplies (i.e. cards and dice) when needed. Responsible for dealers actions, including following all Table Games Department policies and procedures. Maintains proper table bank through fills and credits. Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards. http://www.casinocareers.com/jobdetails.cfm?jobid=28292 http://www.casinocareers.com/jobdetails.cfm?jobid=28279 Wed, 16 May 2012 19:00:00 GMT Summary Responsible for the development and performance of Player Development Executives. Strategically plans, develops and executes revenue producing marketing plans and promotions. Job Duties Responsible for ensuring business growth and satisfaction of revenue objectives. Oversees hiring and scheduling of staff. Coordinates, directs and evaluates policies, procedures and job performance. Ensures adherence to service standards. Provide suggestions to management for player promotions, customer acquisition, player development, and enhancement of customer service experience. Maintains budgetary control in regards to expenses. Maintains open communication and work closely with the Table Games management as well as other departments to ensure strategic objectives are achieved. Responsible for the ongoing training, supervision, and development of Player Development staff. Directs the appropriate flow of information to employees and upper management. Serves as point person in the resolution of customer complaints and service recoveries. Performs all related duties as directed by management. Able to issue and activate casino access and/or membership cards. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. http://www.casinocareers.com/jobdetails.cfm?jobid=28279 http://www.casinocareers.com/jobdetails.cfm?jobid=27781 Wed, 16 May 2012 19:00:00 GMT Supervise the Audio/Visual Technicians to provide high quality and timely technical assistance and support for all Casino AV systems. Gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. Coordinate with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements. Prepare and conduct user training in the proper use of new AV systems as they are introduced. Responsible for set upand support of all A/V required for the property. Main Duties and Responsibilities: Insures exemplary guest service for internal and external clients. Provide daily supervision, motivation and skills development to Audio/Visual Technicians. Provides escalation expertise within established Work Flow processes for Service Desk. Task/Project Assignments. Insures Service Desk assignments remain within established SLAs and project list deadlines. Coordination with SGA IT Service Desk including any required escalation per established Work Flow procedures. Communicate system issues and incidents to impacted parties. Maintains departmental inventories, support procedures/documentation for AV systems. Perform duties according to established operational policies and procedures (SOP). Document/report on all support activities per departmental policies. Adheres to defined SOPs, departmental, property and organizational policies. Must be available to work different shifts that will include nights and weekends Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=27781 http://www.casinocareers.com/jobdetails.cfm?jobid=27585 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Facilities Shift Supervisor the incumbent; is responsible for performing and demonstrating knowledge relating to upholstering skills to insure the property is maintained and to provide a positive guest experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Must adhere to the Seminole Tribe's Policies and Procedures. Conducts walk though inspections: of all public areas and repairs any damage to furniture and case goods and other items. Ability to work with leather, vinyl, and plastic goods. Hand and machine stitching of various fabrics. Decorative seams, roll and tucks Furniture repair and recovering Maintains technical logs and records all relevant data as appropriate. Knowledge of Seminole Casinos policies, procedures and schedules to insure minimal interruption to business operations and to prioritize projects appropriately. Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Performs all other related and compatible/non-compatible duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=27585 http://www.casinocareers.com/jobdetails.cfm?jobid=25082 Wed, 16 May 2012 19:00:00 GMT TEMPORARY POSITION FOR THE WPT TO BE HELD APRIL 12TH TO APRIL 22ND. ALL QUALIFIED CASHIERS MAY APPLY. Current Team Members with cash handling experience and casino license are encouraged to apply. Incumbent is responsible for performing high volume cash and non-cash transactions for our guests and internal customers in a courteous, accurate, and timely manner. The individual will easily compute all monetary transactions. Accurate transaction and balancing practices, as well as strict adherence to the department policies and procedures are necessary to maintain integrity of the Cage operation. Duties include, but are not limited to: Must Adhere to the Seminole Tribe's Policies and Procedures. Responsible for the imprest bank issued. Performs guest and in house monetary transactions. Sale of Tournament entries and promotional events. Complies with federal Title 31 procedures. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=25082 http://www.casinocareers.com/jobdetails.cfm?jobid=24915 Wed, 16 May 2012 19:00:00 GMT Under the supervision of the Director of Finance, the incumbent, whether personally or through subordinates, prepares and reviews financial statements and prepares extensive financial analysis of the Seminole Casino Coconut Creek's results and standards, budget and forecasted data. Performs account analysis and reconciliations. http://www.casinocareers.com/jobdetails.cfm?jobid=24915 http://www.casinocareers.com/jobdetails.cfm?jobid=28390 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Bar Back (Genting Palace) Job Description Responsible for properly stocking and maintaining the bar with necessary supplies. Responsible for assisting bartenders with replenishing supplies as necessary. Complies with all department and company rules, regulations, policies, procedures, internal controls, and government rules and regulations. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Properly stocks and maintains the bar facility. Complies with all department rules, regulations, policies, procedures and internal controls, and any and all local, state and federal rules and regulations. Job Requirements Physical and Mental Ability to stand, walk stoop, bend, reach and stretch. Ability to perform heavy lifting of at least 75 lbs. plus. Ability to visually view work. Ability to communicate. Ability to understand and follow instructions. Ability to communicate in English both orally and written. Self-starter. Work/Educational Experience Must have high school diploma. Minimum 18 years old. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must be certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Friendly, congenial team player. Ability to obtain appropriate licensing pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28390 http://www.casinocareers.com/jobdetails.cfm?jobid=28402 Wed, 16 May 2012 19:00:00 GMT Were currently seeking talented Food Severs to join the Jackson Rancheria staff. Job Duties Include but are Not Limited To: Compose and be knowledgeable of standard alcoholic and non-alcoholic drinks, and wines specific to restaurant bar. Delivers prompt efficient and courteous service of food and beverages to guests in accordance with venue standards. Performs necessary tasks to service guests. Takes and fills all food and drink orders and assists in maintaining guests dining area in a clean and neat manner. Performs tray and/or cart service. Must have knowledge of the menu in its entirety and how the food is prepared in order to service guests and recommend food and beverage items to the guests. Responsible for learning suggestive selling techniques and using them during services. Accurately enters food and beverage orders into point of sale system. Performs pre-busing of tables on a continual basis, keeping tables free of dirty dishes and excess clutter. Abides by all health and safety regulations. Monitors guests' needs, ensuring all requests for food and service will be promptly fulfilled in accordance with policies and procedures. Completes maintenance work consisting of cleaning, stocking, and preparation of work areas. Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary. Adheres to established cash handling policies and procedures. Creates a fun atmosphere for casino and restaurant guests and employees. Other duties may be assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28402 http://www.casinocareers.com/jobdetails.cfm?jobid=28405 Wed, 16 May 2012 19:00:00 GMT SUMMARY Responsible for keeping all server side stations stocked and cleaned, assisting servers in providing beverage service to guests and meeting guests service needs in a prompt, friendly, and professional manner. Job Duties Include but are Not Limited To: Set up and stock designated areas with glasses, cups, napkins, silverware and condiments. Keeps all areas and or counters wiped down, clean and stocked with plates, silverware, etc. Clears all bus carts from side stations and or trash areas and replaces with clean bus carts and bus tubs. Maintains cleanliness of all side stations by ensuring the station is free of clutter and debris. Assist server in refilling drinks and bussing tables as needed. Empties garbage cans Keep ice stocked in ice bins and soda machines. Assists servers/cooks in keeping floors clean of all debris. Anticipates guests needs and responds to any questions or requests for service. Abides by all health and safety regulations. Creates a fun atmosphere for casino and restaurant guests and employees http://www.casinocareers.com/jobdetails.cfm?jobid=28405 http://www.casinocareers.com/jobdetails.cfm?jobid=28377 Wed, 16 May 2012 19:00:00 GMT SUMMARY: Assist Financial Controller in the overall operation of the Financial Accounting Department. Oversee accounts payable and general ledger staff. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. Monitor account activity including deposits, transfers, and disbursements, and report daily figures to the Financial Controller or the Senior Vice President of Finance. Wire transfers between accounts and other wires as needed. Assist in the preparation of financial statements including general ledger journal preparation and entry into the financial accounting system. Review the general ledger for accuracy and completeness to ensure financial data is accurate, consistent and proper. Prepare daily and monthly operating reports, and provide necessary explanations to variances to budget/forecast. Assist in maintaining system of internal controls and responding to internal and external audits points. Manages the closing process by coordinating the completion of journals by accounting staff members, and auditing journals when submitted. Assist Accounting management in statement review and budgeting with department heads. Assist the Controller with general office administration. Perform all general ledger functions which include, but are not limited to: journal processing, posting, generating statistical and financial reports for review by management, and preparing account analysis schedules. Manages the closing process by coordinating the completion of journals by accounting staff members, and auditing journals when submitted. Assist Accounting management in statement review and budgeting with department heads. Special projects as assigned by the Assistant Controller and Controller. Provide financial analysis. Responsible for fixed assert accounts, insurance accounting, and taxes. Assist the controller with general office administration. Provide positive communication and use Red Carpet Training skills with every patron and co-worker. Perform duties in a safe manner; report any potential safety hazards to management staff. Perform any reasonable, temporarily assigned job duties outside the positions job description, where, in the Companys judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. http://www.casinocareers.com/jobdetails.cfm?jobid=28377 http://www.casinocareers.com/jobdetails.cfm?jobid=28381 Wed, 16 May 2012 19:00:00 GMT We're currently seeking talented Cooksto join the Lone Wolf Restaurant, Rancheria Buffet and Pacific Grill. Job Duties Include but are Not Limited To: Prepares, seasons, finishes, and garnishes all food. Maintains all refrigeration and dry storage areas to ensure proper handling and rotation of products. Ensures that their culinary work station is clean and that all food items are properly covered and stored at the end of shift. Follows all recipes, specs, and control procedures. Maintains a clean and sanitary area at all times in full accordance with health regulations. Ability to work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity. Exhibit preparation and knowledge of base sauces, stocks, and soups. Actively participate with staff to cook, prepare, dish-up and assemble food. Demonstrate ability to work in different food outlet locations. Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, flat top, slow cookers, griddles, braisers, ranges, salamanders, combination ovens, knives, and other equipment for food preparation. Assists with guest requests when needed. Helps stock dishes when needed. Assists with storage, proper rotation and labeling of food products. Uses dry and liquid measure and scales. Stirs and strains soups and sauces. Maintains a culinary work station when required. Performs proper receiving, thawing, and storage in correct location, proportioning prep area sanitation, heating and holding, and re-thermalization (including sauces, soups, salad bar items, lunch, dinner, and produce). http://www.casinocareers.com/jobdetails.cfm?jobid=28381 http://www.casinocareers.com/jobdetails.cfm?jobid=28382 Wed, 16 May 2012 19:00:00 GMT We're currently seeking talented Cooks to fill the position of Cook II at Lone Wolf Restaurant and Rancheria Buffet. Job Duties Include but are Not Limited To: Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes. Maintains all refrigeration and dry storage areas to ensure proper handling and rotation of products. Ensures that stations are clean and that all food items are properly covered, labeled and stored at the end of shift. Follows all recipes, specs, and control procedures. Maintains a clean and sanitary area at all times in full accordance with health regulations. Provide clear direction, instruction and guidance to team members. Organize and delegate work assignments to lower-level cooks and tasks to meet deadlines. Train lower-level cooks in proper equipment usage. Communicate regularly with co-workers to ensure efficient and effective operations. Exhibit knowledge, understanding, and application of various cooking techniques. Ability to work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity. Exhibit preparation and knowledge of base sauces, stocks, and soups. Actively participate with staff to cook, prepare, dish-up and assemble food. Demonstrate ability to work in different food outlet locations. Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, flat top, slow cookers, griddles, braisers, ranges, salamanders, combination ovens, knives, and other equipment for food preparation. Maintain a solid knowledge of all food products. Perform all assigned sidework to include replenishing/restocking work station with supplies. Check station before, during, and after shift for proper set-up and cleanliness. Assists with guest requests http://www.casinocareers.com/jobdetails.cfm?jobid=28382 http://www.casinocareers.com/jobdetails.cfm?jobid=28384 Wed, 16 May 2012 19:00:00 GMT We are currently seeking talented Cooks to fill the position of Cook III at the Lone Wolf Restaurant and Pacific Grill. Job Duties Include but are Not Limited To: Actively participate with staff to cook, prepare, dish-up and assemble food. Serves as expediter in absence of Restaurant Chef. Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes. Assists, in the absence of the Restaurant Chef, in checking for quality and consistency. Inspects all refrigeration and dry storage for proper handling and rotation. Ensures that stations are clean and that all food items are properly covered, labeled and stored at the end of shift. Follows all recipes, specs, and control procedures. Maintains a clean and sanitary area at all times in full accordance with health regulations. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, flat top, slow cookers, griddles, braisers, ranges, salamanders, combination ovens, knives, and other equipment for food preparation. Provide clear direction, instruction and guidance to lower-level cooks. . Organize and delegate work assignments and tasks to meet deadlines. Train lower-level cooks in proper equipment usage. Communicate regularly with kitchen staff to ensure efficient and effective operations. . Exhibit knowledge, understanding, and application of various cooking techniques. Ability to work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity. Exhibit preparation and knowledge of base sauces, stocks, and soups. Demonstrate ability to work in different food outlet locations. Maintain a solid knowledge of all food products. Prepare order lists for recipe preparations. Perform all assigned sidework to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Check station before, during, and after shift for proper set-up and cleanliness. Abide by all health codes and hand washing guidelines and encourage team members to do the same. Assists guests with special requests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns, and resolve conflicts. Retains employees through involvement in training and development. Responsible for conducting all responsibilities in a professional and ethical manner http://www.casinocareers.com/jobdetails.cfm?jobid=28384 http://www.casinocareers.com/jobdetails.cfm?jobid=28346 Wed, 16 May 2012 19:00:00 GMT Serves cocktails to guests throughout the property, ensuring a positive guest experience. Must possess good interpersonal skills. http://www.casinocareers.com/jobdetails.cfm?jobid=28346 http://www.casinocareers.com/jobdetails.cfm?jobid=28352 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Bartender(Genting Palace) Job Description Responsible for providing prompt, efficient and friendly quality service and preparation of beverages to any and all customers. Complies with all department rules, regulations, policies, procedures, internal controls, in addition to all local, state and federal rules and regulations. Requires that payment and/or comp authorization is received upon service of all beverages served and is responsible for the proper balance of the register. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt, efficient, and friendly quality service and preparation of beverages to any and all customers. Complies with all department rules, regulations, policies, procedures and internal controls and any and all local, state and federal rules and regulations. Accepts payment and/or comp authorization upon service of all beverages prepared and/or served. Complies with ABC training. Balances register at end of shift. Participates in developing specials. Trains interested beverage servers for the bartender position. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, stoop, bend, reach and stretch. Ability to lift 50 lbs. Ability to visually observe work area and performance of job. Ability to communicate effectively in English (orally and in writing). Must have basic math skills. Work/Educational Experience Must have high school diploma. Must have at least one (1) year similar work experience with and ABC license. Bilingual a plus (Chinese, Cantonese, Mandarin). Must be a knowledgeable mixologist. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete training and/or certification by any applicable franchisor. Must be friendly, outgoing, congenial and a team player. Must be at least 18 years old and be able to obtain appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28352 http://www.casinocareers.com/jobdetails.cfm?jobid=27747 Wed, 16 May 2012 19:00:00 GMT JOB DESCRIPTION: SUMMARY The professional in this position is responsible for the successful operation of the Seminole Casino Hollywood (Classic) Slot Department including department profitability, guest satisfaction, employee engagement, safety and compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop, implement and measure the departments strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc. Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives. Ensure department activities reflect the Seminole Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements. Monitor existing internal controls for efficiently and effectiveness and maintain the integrity of all Slot Department activity. Develop and implement Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Seminole Gaming/Hard Rock policies including business ethics guidelines. Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized. Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly. Assist in hiring, training and retaining department members. Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc. Develop at least one successor for the director role. Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate. Initiate new marketing strategies and concepts for Slot Department. Maintain the utmost integrity and confidentiality of all Hard Rock/Seminole Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc. Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage. Arrange and attend on and off-site player events. Create an environment where the Companys mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol. Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth. Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Maintain a clean, safe, hazard-free work environment within area of responsibility. Participate in special projects as assigned. Performs all other related and compatible duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=27747 http://www.casinocareers.com/jobdetails.cfm?jobid=27420 Wed, 16 May 2012 19:00:00 GMT The Security Officer reports to the Supervisor Security for Revel Atlantic City and is responsible for performing daily work assignments which ensure guest and professional security. The Security Officer is a high guest interaction position, requiring a friendly and professional demeanor at all times. PLEASE NOTE: HIRE DATE IS FEBRUARY, 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=27420 http://www.casinocareers.com/jobdetails.cfm?jobid=27379 Wed, 16 May 2012 19:00:00 GMT The Housekeeper reports to the Supervisor Housekeeping and is responsible for cleaning of guest rooms in a flawless and timely manner and interacting with guests in a friendly way. PLEASE NOTE: ROLE AVAILABLE SPRING 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=27379 http://www.casinocareers.com/jobdetails.cfm?jobid=27380 Wed, 16 May 2012 19:00:00 GMT The Housekeeper reports to the Supervisor Housekeeping and is responsible for cleaning of guest rooms in a flawless and timely manner and interacting with guests in a friendly way. PLEASE NOTE: ROLE AVAILABLE SPRING 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=27380 http://www.casinocareers.com/jobdetails.cfm?jobid=26570 Wed, 16 May 2012 19:00:00 GMT The Applications Integration Specialist reports to the Executive Director CRM and BI for Revel Atlantic City and will contribute to the end-to-end design of the CRM/BI integration initiatives. http://www.casinocareers.com/jobdetails.cfm?jobid=26570 http://www.casinocareers.com/jobdetails.cfm?jobid=28326 Wed, 16 May 2012 19:00:00 GMT Monitors preparation of food items, adherence to recipes, staff functions and menu preparation to provide a positive guest experience. In addition, serves as a first point of contact for Kitchen staff. http://www.casinocareers.com/jobdetails.cfm?jobid=28326 http://www.casinocareers.com/jobdetails.cfm?jobid=28327 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Vice President of Operations the incumbent plans and directs the overall Food Beverage operations, including all related management functions to ensure a positive guest experience. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Develops and administers operating and capital budgets. Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department. Responsible for specifications and quality of all food and beverage products. Controls all labor and food cost percentages. Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests. Recommends to senior management operational enhancements that support initiatives and promote excellence. Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required. Develop department members knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Companys Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Demonstrates commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe members assignment falls within direct area of responsibility, acts as a personal mentor/career advisor to the Tribe Member and submits progress reports and information to the Director of Tribal Development. Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Ensures appropriate staffing levels to best manage labor costs while maintaining outstanding guest service. Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate. Other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28327 http://www.casinocareers.com/jobdetails.cfm?jobid=28310 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Banquet Cook Job Description Responsible for the prompt preparation of all hot entrees, proper portion control and plate or banquet presentation of same. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Meets guests needs through timely and proper handling of all equipment and chemicals. Position is on call and required availability of weekends, late nights, special events and holidays. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned. Essential Duties Prompt preparation of all hot entrees and proper portion control and/or buffet presentation of same. Complies with all department and company rules, regulations, policies, procedures and internal controls and government rules and regulations. Works in a safe manner at all times. Ensures the employee dining area is properly supplied with freshly prepared food. Serves on banquet as needed and replenishes the same. Assists in other areas of the kitchen as necessary. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, bend, stoop, reach and stretch. Ability to lift 50 lbs. Ability to visually observe work performed and food presentations. Ability to effectively communicate in English and follow instructions. Work/Educational Experience Must have high school diploma or at least three (3) years similar experience in a similar work environment and be ServSafe Certified. Must be knowledgeable in the safe use of kitchen equipment. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must also have extensive culinary expertise and knowledgeable in sanitation regulations and proper handling of all equipment and chemicals used in the department. Prior experience in banquet and special event catering preferred. Must be available for late night, special events, weekends and holidays. Must be a team player. Minimum of 18 years old and must be able to obtain a license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28310 http://www.casinocareers.com/jobdetails.cfm?jobid=28311 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Banquet Food Server(On Call) Job Description Responsible for providing prompt, efficient and friendly quality service to any and all guests for banquets and special events. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains Current and accurate knowledge of all menu items. All beverage service in food outlets. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Position is on call as needed for special events and banquets. Performs other duties as assigned. Essential Duties Prompt, efficient and friendly, guest service. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Maintains current and accurate knowledge of all items on the menu/buffet. Service of all beverages both alcoholic and non-alcoholic. Buses tables in station and completes all side work. Assists restaurant host/hostess when required. Attends periodic meetings and training sessions. Job Requirements Mental and Physical Ability to stand, walk, stoop, bend, reach and stretch. Ability to perform moderate lifting of at least 25 lbs. Ability to visually view work area. Ability to memorize, communicate effectively in English (both orally and in writing) and must have basic math skills. Work/Educational Experience Must have high school diploma. Minimum one (1) year similar work experience with an ABC license. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be friendly, outgoing, congenial and physically strong. Must be available to work on call including late nights, weekends, holidays and special events. Must be a team player. Must also be at least 18 years old and be able to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28311 http://www.casinocareers.com/jobdetails.cfm?jobid=28312 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Banquet Bartender(On Call) Job Description Responsible for providing prompt, efficient and friendly quality service and preparation of beverages to any and all customers. Complies with all department rules, regulations, policies, procedures, internal controls, in addition to all local, state and federal rules and regulations. Requires that payment and/or comp authorization is received upon service of all beverages served and is responsible for the proper balance of the register. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Position is on call for special events including late nights, weekends and holidays. Performs other duties as assigned. Essential Duties Prompt, efficient, and friendly quality service and preparation of beverages to any and all customers. Complies with all department rules, regulations, policies, procedures and internal controls and any and all local, state and federal rules and regulations. Accepts payment and/or comp authorization upon service of all beverages prepared and/or served. Complies with ABC training. Balances register at end of shift. Participates in developing specials. Trains interested beverage servers for the bartender position. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, stoop, bend, reach and stretch. Ability to lift 50 lbs. Ability to visually observe work area and performance of job. Ability to communicate effectively in English (orally and in writing). Must have basic math skills. Work/Educational Experience Must have high school diploma. Must have at least one (1) year similar work experience with and ABC license. Must be a knowledgeable mixologist. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete training and/or certification by any applicable franchisor. Must be friendly, outgoing, congenial and a team player. Must be available for late nights, special events, holidays and weekends. Must be at least 18 years old and be able to obtain appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28312 http://www.casinocareers.com/jobdetails.cfm?jobid=28313 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Banquet House Person (On Call) Job Description Under the supervision of Assistant Director of Food and Beverage, responsible for the performance of functions pertaining to banquets and special events. Receives information regarding plans for special events, sets up, coordinates and breaks down banquet area per guest specifications. During banquet, responsible for maintaining the timeliness of events. Position is on-call and as needed by event schedules/ Performs other duties as assigned. Essential Duties Under the supervision of the Assistant Director of Food and Beverage, organizes, sets up and breaks down banquet area for all special events. Maintains inventory of stock for events and receives product, including decorations and collaterals. Develops process for controlling inventory specific to area. Coordinates with Banquet Cook and Assistant Director of Food and Beverage process and timing for meals during events. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand for long periods. Ability to lift 50 lbs. Ability to review menus and floor plans. Ability to communicate in English both written and verbally. Ability to work as needed on an on-call basis, including holidays, weekends and late nights. Work/Educational Experience Must have a high school or diploma or equivalent and one (1) year of similar experience. Must have excellent PC skills. Strong communication and organizational skills. Must be a team player. ServSafe training required. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Prefer experience in the catering, banquet or special event fields as it pertains to food handling, customer service and organization. Must be at least 18 years old and have the ability to obtain the appropriate licensing pursuant to the NY State Lottery regulations. http://www.casinocareers.com/jobdetails.cfm?jobid=28313 http://www.casinocareers.com/jobdetails.cfm?jobid=28314 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Banquet Food Runner (On Call) Job Description Responsible for maintaining all food and beverage products and supplies for banquet services. Restocks all food and beverage items. Complies with all department and company rules, regulations, policies, procedures, internal controls, and government rules and regulations. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Position is on call. Performs other duties as assigned. Essential Duties Maintain food and beverage outlet food and beverage products and supplies. Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Performs all duties in a safe and careful manner. Assists service Attendants as necessary. Attends periodic meetings and training sessions. Job Requirements Physical and Mental Ability to stand, walk, bend, stoop, reach and stretch. Ability to perform heavy lifting of at least 75 lbs. Work/Educational Experience Must have high school diploma. Ability to communicate effectively in English. Ability to understand MSDS paperwork. Previous food and beverage experience. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must be available on an on-call basis including late nights, weekends, holidays and special events. Must be physically strong. Must also be a team player and at least 18 years old. Ability to obtain the appropriate license pursuant to the NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28314 http://www.casinocareers.com/jobdetails.cfm?jobid=27278 Wed, 16 May 2012 19:00:00 GMT TheManager Culinaryreports to the Executive Director Culinary for Revel Atlantic City and is responsible for the execution of all menus for assigned area of operation. Current Sous Chef opportunities include: large and fast paced catering and events, in room dining, and pastry expertise. http://www.casinocareers.com/jobdetails.cfm?jobid=27278 http://www.casinocareers.com/jobdetails.cfm?jobid=27315 Wed, 16 May 2012 19:00:00 GMT The Manager Entertainment Marketing reports to the Executive Director Demand Planning Integration for Revel Atlantic City and is responsible for creating and implement strategic marketing campaigns that align with the REVEL brand and drive ticket sales for individual shows playing at the 5,000+ seat event center and other entertainment venues at REVEL. PLEASE NOTE: HIRE DATE IS SPRING, 2012 http://www.casinocareers.com/jobdetails.cfm?jobid=27315 http://www.casinocareers.com/jobdetails.cfm?jobid=28300 Wed, 16 May 2012 19:00:00 GMT Ultimately responsible for providing high-visibility leadership and direction to the organization and any of its subsidiaries. Provide comprehensive guidance and direction to achieve the organizations annual operating objectives and goals for the long-term strategic plan. Supervision Received: Lenape Entertainment Board Members Essential Job Functions: Consult with Board members on the development of policies and plans to achieve goals, and to effectively direct and manage the staff in planning and executing the mission of Lenape Entertainment. Oversees all the operating, administrative, financial, public and sales/business development/marketing and strategic planning aspects of the organization. Ensures the maximum return on all of the organizations operating entities. Minimizing risk to principle while at the same time seeking out and securing prudent opportunities to leverage existing capital. Initiation of comprehensive financial feasibility studies of proposed new businesses and development of detailed business plans as appropriate. Communicate regularly, both verbally and in writing, with Board members on issues relating to the performance of current investments and businesses; the status of current and future projects; and any other related matters. Establish and maintain a positive corporate presence in the communities in which Lenape Entertainment does business or has investments through the practice of appropriate civic activities and public relations programs. Establish clear and measurable expectations and goals for all Lenape Entertainment staff, holding them accountable for results, mentoring them for success and developing their skills for potential promotion. Consistently and professionally represent Lenape Entertainment as its principal spokesperson with local groups, agencies, other social service agencies and business community. Perform all other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28300 http://www.casinocareers.com/jobdetails.cfm?jobid=28301 Wed, 16 May 2012 19:00:00 GMT Responsible for overall operations. This position handles all installs, service and support, customer relations and other duties to satisfy and comply with Lenape Entertainment requirements. Supervision Received: Chief Operating Officer Supervision Exercised: Lead Manager on Duty Essential Job Functions: Deliver companys service and support objectives as set forth by the COO and CEO. Design, develop, implement, and facilitate all elements of the casinos product service/support plans. Ensure casino management team is enforcing good guest relations in all casino areas. Analyzes operations and evaluates productivity in relations to objectives. Determine areas of potential cost reduction, program improvement, and/or policy changes to make recommendations to COO/CEO to enhance the success of the casino operation. Assist in directing, planning, and implementing casino policies, objectives, and activities in order to maintain a successful operation and maximize return on investments, along with increase productivity. Interpret and explain policies, rules, regulations, and law to Tribal Leaders, managers, and employees. Review reports and document by staff members in order to recommend approval or to suggest changes. Authorize and approve the temporary Exclusion (86) of casino guests and/or staff members. Strive to maintain high customer satisfaction with all customers: players, sites, regulatory agencies as well with internal departments. Develop, plan and administer the overall budget including sub-budgets for Operations/Service. As this will be in part a startup, must be able to adapt as the market base grows and expands. Work closely with the companys other functional departments to provide input and feedback to assist in ensuring product performance as well as developing innovative and creative products that meet or exceed the requirements of our customers. Provide market feedback on the competition. Provide written plans and regular progress reports to COO/CEO. Perform all other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28301 http://www.casinocareers.com/jobdetails.cfm?jobid=28303 Wed, 16 May 2012 19:00:00 GMT Directs, administers, coordinates, and is accountable for all finance and accounting activities of the casino, including but not limited to Financial Accounting and reporting, budgeting, planning, accounts payable, payroll, purchasing and capital investment process. Supervision Received: Chief Executive Officer Supervision Exercised: Accounting employees Essential Job Functions: Guide financial decisions by working to establish viable controls, long-range financial plans and operating policies and procedures. Provide input on strategy as a member of senior management by assessing operating results in terms of profitability, performance against goals, financial plans, as well as industry standards and guidelines. Act as primary liaison with Tribal Regulatory Compliance function, and all banking and financial institutions. Prepare and maintain regular financial planning reports; monthly profit and loss forecast. Oversee cash flow planning and ensure availability of funds as needed. Oversee cash, investment, asset management, financing strategies and activities, as well as banking relationships. Mentor and develop a direct team, managing work allocation, training, problem resolution, performance evaluation, and the building of an effective team dynamic. Oversee preparation of month-end, quarter-end and year-end financial statements. Act as a business partner to the Board Members and CEO; assess organizational performance against both the annual budget and companys long-term strategy. Develop tools and systems to provide critical financial and operational information to the CEO and make actionable recommendations on both strategy and operations. Engage Board Members and CEO around issues, trends, and changes in the operating model(s), and operational delivery. Assist in establishing yearly objectives and meeting agendas, and selecting and engaging outside consultants (auditors). Oversee long-term budgetary planning and costs management in alignment with companys strategic plan. Complete analysis of financial results; develop recommendations (strategic and tactical). Develop and execute analysis of various business initiatives (e.g. opening new operations, new service launches). Engage the Board Members and CEO to develop short-, medium-, and long-term financial plans and projections. Remain up to date on audit best practices and federal and tribal law regarding operations. Develop and maintain capital budget. Serve as final point of escalation for Accounts Receivable/Payable issues. Serve as a key point of contact for external auditors; manage preparation and support of all external audits. Participate in key decisions pertaining to strategic initiatives, operating model and operational execution. Provide input on strategy by assessing operating results in terms of profitability, performance against goals, financial plans, as well as industry standards and guidelines. Guide financial decisions by working to establish viable controls, long-range financial plans and operating policies and procedures. Perform all other duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28303 http://www.casinocareers.com/jobdetails.cfm?jobid=28306 Wed, 16 May 2012 19:00:00 GMT We are currently looking for aRestaurant Manager for our Joy Asian Cuisine. The Restaurant Manager is responsible for the day to day operation that specializes in Asian Cuisine and reports to the Director of Food Beverage. Ability to work with people of diverse backgrounds and experience. Directs and organized the activities of the team to maintain high standards of food, beverage and service. Must be able to communicate fluently inEnglish, Chinese, Mandarin or Cantonese. http://www.casinocareers.com/jobdetails.cfm?jobid=28306 http://www.casinocareers.com/jobdetails.cfm?jobid=28309 Wed, 16 May 2012 19:00:00 GMT The Banquet Manager is expected to lead a group of employees in a manner which ensures delivery of World Class customer service, award winning beverage product, and an entertaining environment that blends together to create a seamless experience resulting in increased customer loyalty, real revenue growth and improved operating margins. The Banquet manager must work well with the team to ensure adherence to all company established policies, procedures, standards, safety and sanitation issues and compliance with gaming regulations. RESPONSIBILITIES: Experience supervising a large banquet staff including Assistant Manager, Captains and Set-up Supervisors and familiar with all aspects of various positions within the department. Experience planning and supervising numerous banquets at the same time. Assures consistency in service through ongoing training. Coordinates all requests between banquet staff, food and beverage departments, and other hotel divisions to ensure smooth and accurate communication. Ensures all meetings and banquets are properly set to guest and resort/casino specifications and standards within acceptable time frames. Compliance with forecasts including payroll, forecasting revenue, ordering of supplies, safety, loss prevention, etc. Inspects all staff and event locations to ensure cleanliness, completeness and accuracy of set ups, dress code, regulations complain ace, etc. Regularly inspects the work of the banquet captains to ensure that they are consistently following all standards, guidelines and regulations as outlined. Coordinates requisitions for food, beverage, and necessary banquet equipment and supplies. Ensures that all requests and associate recommendations, requests and complaints are handled quickly and fairly. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. http://www.casinocareers.com/jobdetails.cfm?jobid=28309 http://www.casinocareers.com/jobdetails.cfm?jobid=28293 Wed, 16 May 2012 19:00:00 GMT Has authority over Table Games area during assigned shift. Recommends hiring and termination of any Floor Supervisor or Dealer. Recommends gaming policy provided such policy is in accordance with the System of Internal Controls. Has authority to approve food complimentary privileges related to Table Games Operations. Responsible for and directs activities of Gaming Operations for Table Games during assigned shift. Safeguards assets and ensures activities are in compliance with Minimum Control Standards and Systems of Internal Controls. Ensures effective game security.Oversees the operation of the Table Games Department during assigned shift. Monitors currency transactions and completes appropriate logs and reports pursuant to Title 31. Ensures reporting with regulatory agencies. Responsible for Floor Supervisor and Dealers actions during assigned shift. http://www.casinocareers.com/jobdetails.cfm?jobid=28293 http://www.casinocareers.com/jobdetails.cfm?jobid=28283 Wed, 16 May 2012 19:00:00 GMT SUMMARY Under direct supervision of the Executive Chef, Sous Chef, and/or Food Service Manager, production of all food necessary for the menu and any special functions. Oversees the daily operations of the food outlets to ensure production, conduct, presentation, cleanliness, and service standards are met. Job Duties Include but are Not Limited To: Directly supervises and assigns work to food service employees Customarily and regularly directs the work of 2 or more employees performing the following functions: Customarily assigns work stations Responsible for training new employees Coordinates break schedules and insures team members are in proper work stations Determines work procedures under the direction of management Works with management to ensure coverage of all work stations. Creates and updates schedules for subordinates under the supervision of management Completes paperwork as needed for food transfers, waste, attendance, medical reports, and break sheets Monitors the storage and stocking of all products necessary to the operations. Requisitions product using CBORD and assists in the monthly inventory Addresses guests concerns with food preparation, food temperature, food presentation, and/or service Demonstrates the flexibility and adaptability necessary to work in an environment that may require working in various locations and with various menus Performs a wide range of related duties as needed or requested by management Preparation of menu items as directed Portion controls Proper plate presentation Meat cutting Food storage, labeling, and rotation Cooking temperatures Must have knowledge of and follow proper food handling and health and safety regulations http://www.casinocareers.com/jobdetails.cfm?jobid=28283 http://www.casinocareers.com/jobdetails.cfm?jobid=28280 Wed, 16 May 2012 19:00:00 GMT Summary Responsible for cultivating relationships with preferred players and executing all aspects of superior customer service on and off the casino floor. Job Duties Builds relationships with preferred gaming customers through specialized, personalized and superior service. Responsible for day-to-day service delivery on the casino floor including, meet/greet VIP guests, making reservations, identifying VIP customers, delivering service recoveries, responding to customer inquiries, and ensuring follow-up of all customers. Must be a visual presence on the floor and immediately address any customer inquiries and follows up to ensure guest satisfaction. Recommends service enhancements to consistently deliver superior service and increase revenue. Trains staff members regarding service standards. Able to issue and activate casino access and/or membership cards. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. http://www.casinocareers.com/jobdetails.cfm?jobid=28280 http://www.casinocareers.com/jobdetails.cfm?jobid=28273 Wed, 16 May 2012 19:00:00 GMT Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Familiar with standard concepts, practices and procedures of the desktop support field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks and works under general supervision. A certain degree of creativity and latitude is required. http://www.casinocareers.com/jobdetails.cfm?jobid=28273 http://www.casinocareers.com/jobdetails.cfm?jobid=25980 Wed, 16 May 2012 19:00:00 GMT We are an exciting, memorable and inspiring place to work with people who make a difference. Our luscious resort and casino is a great place to work and where employees are truly valued. Our goal is to provide a place where people love what they do and respect the people they work with. Executes monetary transactions for guests and is assigned to a front window, employee window or chip bank. Maintain knowledge of Title 31, Tribal Internal Controls, gaming Regulations and departmental policy and procedures. Should have previous heavy cash handling experience. http://www.casinocareers.com/jobdetails.cfm?jobid=25980 http://www.casinocareers.com/jobdetails.cfm?jobid=23775 Wed, 16 May 2012 19:00:00 GMT Under the direction of the Communications Manager, routes all calls promptly and courteously regarding guests and employee requests and dispatches calls . Duties include, but are not limited to, communicating in a high volume environment of administrative and guest calls utilizing telephone, voice mail, email, text messaging and two-way radios; maintaining detailed knowledge of Seminole Hard Rock Hotel and Casino services and offerings; providing an exceptional level of guest care; performing wake up calls and honoring other guests requests; promoting positive public/employee relations and maintaining a professional appearance and conduct at all times. Shifts are not guaranteed, and scheduling is based on the flow of business. http://www.casinocareers.com/jobdetails.cfm?jobid=23775 http://www.casinocareers.com/jobdetails.cfm?jobid=28246 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general direction of the Human Resources Director, accomplishes the Human Resources Offices strategic objectives by planning, organizing, and supervising all assigned functions required to operate and maintain departmental activities and services. Ensures recruitment and selection; compensation and benefits; training and development; records management; employee relations; policy and procedures formulation and implementation; and performance and evaluation programs are maintained in accordance with established laws, regulations, policies, and procedures. Maintains confidentiality of all privileged information. http://www.casinocareers.com/jobdetails.cfm?jobid=28246 http://www.casinocareers.com/jobdetails.cfm?jobid=28247 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general direction of the NNGE Compliance Director, assists in the process of developing and implementing casino internal controls and procedures to ensure compliance with applicable tribal, federal and state gaming regulations. Maintain strict confidentiality of privileged information. http://www.casinocareers.com/jobdetails.cfm?jobid=28247 http://www.casinocareers.com/jobdetails.cfm?jobid=28248 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general supervision of the Table Games Manager, oversees the table games dealers in blackjack, poker and roulette.Ensures table games operate in accordance with applicable laws, regulations, policies and procedures and functions are executed in a prompt, professional and courteous manner. Maintains confidentiality of all privileged information. http://www.casinocareers.com/jobdetails.cfm?jobid=28248 http://www.casinocareers.com/jobdetails.cfm?jobid=28249 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general direction from the Casino Controller, organizes, plans and manages all accounting activities and services in the Accounts Payable, General Ledger Accounting, Payroll, and Shipping Receiving areas of the department. Ensures all accounting functions are performed in accordance with Generally Accepted Accounting Principles and applicable tribal, state, and federal laws, rules and regulations. Maintains strict confidentiality of privileged information. http://www.casinocareers.com/jobdetails.cfm?jobid=28249 http://www.casinocareers.com/jobdetails.cfm?jobid=28250 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general direction from the Table Games Supervisor, promotes a positive customer experience by dealing Table Games to customers on assigned shift in a prompt, courteous and professional manner for blackjack. http://www.casinocareers.com/jobdetails.cfm?jobid=28250 http://www.casinocareers.com/jobdetails.cfm?jobid=28251 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general supervision of the Slot Manager, accomplishes the objectives of the slot department by supervising and overseeing slot operations.Ensures slots operate in accordance with applicable laws, regulations, policies and procedures and operations are executed in a prompt, professional and courteous manner.Maintains confidentiality of all privileged information. http://www.casinocareers.com/jobdetails.cfm?jobid=28251 http://www.casinocareers.com/jobdetails.cfm?jobid=28253 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general supervision of the F B Manager, performs one-on-one training of line cooks. Assists in menu writing, costing, scheduling, and all other related duties as assigned. http://www.casinocareers.com/jobdetails.cfm?jobid=28253 http://www.casinocareers.com/jobdetails.cfm?jobid=28254 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general supervision of the General Manager, accomplishes the Marketing Department objectives by planning, organizing and directing all activities related to conceptualizing, planning, managing and implementing market goals, strategies, tactics and measurements to achieve marketing targets and revenue projections. http://www.casinocareers.com/jobdetails.cfm?jobid=28254 http://www.casinocareers.com/jobdetails.cfm?jobid=28255 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general supervision of the Marketing Manager, develops and implements promotions and events that deliver products and services to meet or exceed the needs and expectations of the casino's target customer as well as maximizing revenues and return on investments. Coordinates the management and ongoing development of the Players Club loyalty program enabling the casino to maximize their lifetime player value. http://www.casinocareers.com/jobdetails.cfm?jobid=28255 http://www.casinocareers.com/jobdetails.cfm?jobid=28256 Wed, 16 May 2012 19:00:00 GMT Position Summary: Under general direction of the Marketing Manager, responsible for the development and maintenance of database marketing initiatives that serve to attract new customers as well as maintain and retain existing customers. Executes all aspects of data related activities and administers the production of direct mail and player lists. Maintains confidentiality of all privileged information. http://www.casinocareers.com/jobdetails.cfm?jobid=28256 http://www.casinocareers.com/jobdetails.cfm?jobid=28567 Wed, 16 May 2012 19:00:00 GMT Resorts World Casino New York City Customer Relationship Representative (Part-Time) Job Description Responsible for issuing player rating cards to patrons presenting valid identification and assisting patrons with any questions about the facility. Adheres to all department and company policies, procedures, internal controls and government regulations. Demonstrates and provides outstanding customer and employee relations at all times. Performs other duties as assigned. Essential Duties To provide the ultimate guest service to guests. Assists preferred players where necessary. Makes reservations for our preferred players at restaurants, hotels and for transportation. Follows department and company policies, procedures, internal controls and government regulations in the performance of job duties. Keeps current on all and community events. Other duties as assigned. Job Requirements Physical and Mental Ability to sit, stand and walk. Ability to communicate in English (orally and in writing). Keep a flexible work schedule. Present oneself in a neat and clean appearance at all times. Work in a fast-paced, high volume, noisy environment with multiple distractions. Work/Educational Experience Must have a high school diploma with minimum one (1) year appropriate experience. Excellent communication skills, verbal and written. Bilingual a plus. Familiar with the locality. Must be friendly, congenial and a team player. Minimum 18 years old and must be able to obtain appropriate license pursuant to the NY State Lottery regulations. Must have excellent PC skills. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28567 http://www.casinocareers.com/jobdetails.cfm?jobid=28229 Wed, 16 May 2012 19:00:00 GMT GENERAL SUMMARY The Executive Casino Host will maintain and expand a portfolio of preferred casino guests by encouraging trip frequency and networking. The host will also use the casino database to track player history and habits and utilize the data to meet sales goals. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES Will maintain and expand a portfolio of preferred casino guests by encouraging frequency of visits and building relationships Will maintain consistent contact with assigned guests Will keep up with and be expected to exceed sales goals, coordinate complimentary amenities, socialize with assigned guests at events on and off property and arrange special requests using established criteria Will assist in the creation of on and off property player development events Will carry out all other related duties as assigned Interface with the Database Specialist on an ongoing basis to insure that the identified guests are receiving the proper offers Actively seeks new players through networking Coordinates complimentary, special services and hospitality for identified guests Maintain contact and follow up contact with identified hi-limit players Interacts with the Table Game and Slot Operations supervisory staff to identify and address areas of opportunity and concern Works with existing customers to increase trip frequency and develop more profitable patrons Prepare reports on assigned player activities and potential as directed by the Player Development Manger and/or Director Follows all departmental policies and procedures Attends to customer needs and issues ensuring that the highest levels of customer service are always maintained Interacts with the Marketing Dept in hosting/planning special events for identified guests Responsible for delivering required sales targets and working effectively as a collaborative team player Will protect the assets of Pechanga Resort Casino Other duties as assigned http://www.casinocareers.com/jobdetails.cfm?jobid=28229 http://www.casinocareers.com/jobdetails.cfm?jobid=28197 Wed, 16 May 2012 19:00:00 GMT GENERAL SUMMARY Oversees the operations of the Slot Department on an assigned shift. Monitors currency transactions and completes appropriate logs and reports pursuant to Title 31. Ensures compliance with all regulatory agencies. Assists Slot Attendants with customer service. Assumes the responsibilities for supervision of the Slot Technicians in the absence of the Slot Technician Supervisor and any other areas as directed. PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions) Recommends new hires, pay increases, promotions and terminatations, to the Slot Manager. Trains and schedules all slot attendants. Approves slot payouts above levels authorized for subordinates as set out in the submitted System of Internal Controls. Ensures compliance with regulatory agencies. Performs minor machine repairs on all slot machines on property. Responds to slot machines in a timely manner to resolve guest complaints regarding problems with slot machines. Verifies that all slot games communicate accurately with internal systems for accounting purposes; assists with research and resolves issues that arise with same. Notifies Slot Manager of pertinent issues, as needed. Maintains slot floor security by notifying Slot Manager of any suspicious activity. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Participates in slot department special projects in a team environment Observes slot play for illegal machine tampering/abuse. Maintains a working knowledge of all games in order to perform minor machine repairs and/or explain game play to guests. Assumes responsibilities of a Slot Attendant when needed or upon Slot Managers request. Must possess knowledge of player tracking system Delivers Excellent Customer Service http://www.casinocareers.com/jobdetails.cfm?jobid=28197 http://www.casinocareers.com/jobdetails.cfm?jobid=28151 Wed, 16 May 2012 19:00:00 GMT GENERAL SUMMARY Responsible for supervising Surveillance Operations and promotes a secure environment in accordance with the Companys philosophy, while maintaining an emphasis on revenue protection. Responsible for citing any areas, which are in non-compliance with any regulatory agency as directed. PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions) Makes recommendations for the department budget including but not limited to; purchase journals, expenditures, capital requests, labor and periodic variance reporting. Promotes a working environment in which employees can perform assigned duties within established guidelines, procedures and laws. Assists with the development of short and long term departmental goals. Organizes departmental services and resources to meet company goals and promotes effective games and property protection training for employees and other department management. Recommends, establishes and maintains controls necessary to the achievement of departmental goals. Maintains awareness of current laws, case law, rules and regulations relating to any aspects of physical and video Surveillance. Provides for accurate documentation and reporting of shift activities. Directs and/or assists in internal and external investigation. Maintains an awareness of company and departmental policies, procedures and rules and monitors compliance. Assists with staffing and schedules. Assists with training, development and monitoring of employee performance. Takes appropriate measures to promote the safety of customers and employees. Promotes the courteous treatment of customer and employees. Promotes ongoing effective communication with relevant Casino and outside personnel. Performs other duties as assigned by the direction of management. http://www.casinocareers.com/jobdetails.cfm?jobid=28151 http://www.casinocareers.com/jobdetails.cfm?jobid=25026 Wed, 16 May 2012 19:00:00 GMT TEMPORARY POSITION FOR THE WPT SEMINOLE SHOW DOWN TOURNAMENT TO BE HELD FROM MARCH 28TH THROUGH SUNDAY APRIL 22ND. ALL QUALIFIED POKER DEALERS MAY APPLY Responsible for the operation and conduct of the assigned game in accordance with Gaming Procedure, internal controls and the rules and procedures of poker. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. (A small group of dealers will be selected to work starting on March 28th while most dealers will begin later on April 12th http://www.casinocareers.com/jobdetails.cfm?jobid=25026 http://www.casinocareers.com/jobdetails.cfm?jobid=25027 Wed, 16 May 2012 19:00:00 GMT TEMPORARY POSITION FOR THE WPT SEMINOLE SHOW DOWN TOURNAMENT TO BE HELD FROM MARCH 28TH THROUGH SUNDAY APRIL 22ND. ALL QUALIFIED FLOOR SUPERVISORS MAY APPLY. Incumbent is responsible for the overall operation of the assigned Poker Tournament ensuring game security and compliance with all procedures and policies. Duties include, but are not limited to: - Must adhere to the Seminole Tribe's Policies and Procedures. - Implements and ensures compliance with all department policies and procedures. - Resolves customer disputes as appropriate. - Supervises assigned Poker Tournament staff. - Promotes positive public/employee relations at all times. - Other duties as assigned. (A small group of Supervisors will be selected to begin working on March 28th, while most will begin on April 12th) http://www.casinocareers.com/jobdetails.cfm?jobid=25027 http://www.casinocareers.com/jobdetails.cfm?jobid=28166 Wed, 16 May 2012 19:00:00 GMT Resorts World New York Genting Palace Chef Job Description Responsible for the selection, scheduling, directing, supervising, training and development of culinary staff. Creates and projects costs for new offerings and/or specials. Develops and maintains recipe cards and specifications to ensure quality, consistency, portion and cost control. Maintains a system and method of regulations, policies, procedures, internal controls and government rules and regulations. Monitors the proper sanitation, of the kitchen areas and storage and rotation of stock. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned. Organizes Food Outlets for fast, efficient and appetizing service. Maintains quality standards. Inventories stock, orders goods and overseas receiving. Essential Duties Selects, schedules, directs, supervises, trains and develops staff. Creates and determines costs associated with menus and/or specials. Develops and maintains recipe cards and specs. Ensures quality, consistency and portion and cost control. Ensures compliance with all department and company rules and regulations. Monitors the proper kitchen sanitation and storage and rotation of stock. Develops and ensures compliance with departmental budget. Maintain quality and organization of food outlets. Performs and oversees all food purchases. Meets special guests. Attends periodic meetings and training sessions. Learns and manages P.O.S. or other control systems. Maintains inventories through P.O.S. or other system. Job Requirements Physical and Mental Ability to stand, walk, stoop, bend, reach and stretch. Ability to lift at least 50 lbs. Ability to work long hours including weekends and holidays. Must also have the ability to visually observe employees, product and work area. Must have the ability to formulate and communicate ideas. Must be able to make independent decisions and communicate effectively in English (orally and in writing). Work/Educational Experience Must have food service or Culinary Arts degree. At least eight (8) years similar work experience with strong organizational, communication, delegation and supervisory skills. Must be sanitation certified. Must be certified or become certified by any state, city or country agency having jurisdiction over the employees area of operation. Must complete Training and/or certification by any applicable franchisor. Must be creative and a team player. Must be at least 18 years old and be able to obtain the appropriate license pursuant to NY State Lottery regulations. EOE/AA http://www.casinocareers.com/jobdetails.cfm?jobid=28166 http://www.casinocareers.com/jobdetails.cfm?jobid=28130 Wed, 16 May 2012 19:00:00 GMT Summary The Database Analyst provides technical and organizational support for Player Development and Marketing through database reporting and analyzing. This is a salaried position, tips may not be accepted. Essential Duties and Responsibilities include, but are not limited to: Reporting and analyzing; redemptions, membership enrollments, tracked play, ADT, time played, action and any other information requested. Extract data for mailings, e-mail offers, etc. and assist with execution. Works closely with Players Club Director, Manager and Marketing in analyzing effectiveness of programs and promotions by utilizing data mining and proformas and any other effective methodology. Supports and maintains Seminole courtesy guidelines. This includes attending Seminole customer service, supervisory and all other required training. Maintain confidentiality of company and guest information. Responsible for maintaining a clean, safe, hazard free and fair work environment. Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures, the MICS (Minimum Internal Control Standards) and any other policies and procedures as instituted and directed. Perform other duties as assigned and directed. Employment Preference The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements. http://www.casinocareers.com/jobdetails.cfm?jobid=28130 http://www.casinocareers.com/jobdetails.cfm?jobid=28133 Wed, 16 May 2012 19:00:00 GMT The Talent Acquisition Supervisor, in consultation with the Executive Director, is responsible for overseeing the sourcing, recruitment, screening and interviewing of candidates for positions within M.A.C.R., based on the recruitment strategy and hiring practices. This position will use innovative methods to recruit highly qualified candidates and will provide recommendations regarding where to source and attract candidates for hard to fill positions. Additionally, this position will also focus on the retention of employees by staying current with competitive hiring practices and benefits. Also, this position will oversee the new hire on boarding and licensing processes. Additionally, this position will be responsible for leading and motivating a team to exceed departmental and company objectives. Partner with department heads to support external hiring needs, providing assessment of levels of experience, industry/technical/business background and suitability to the MACR brand against predefined competencies and skills, qualities and required experience in a given role; Plans, implements and directs, recruitment and employment strategies to include staff forecasting to anticipate and fill the departments employment needs in a timely manner; Ensure best practices are maintained throughout the interview process for the candidates and hiring managers; Responsible for generating and submitting Jobs Compendium Amendments; Identify staff vacancies and recruit, interview and select applicants; Manage College recruitment from strategic planning to execution including building key on campus partnerships; Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA); Organizes and implements applicant filing and tracking system to ensure the orderly flow and maintenance of applicant and active employee files; Conducts outreach initiatives to community service and minority based organizations to employ as many qualified minorities as possible in support of Mount Airy Resort and Casinos commitment to diversity in the workplace. Directs the employee licensing process in accordance with the requirements of the PGCB. Manage the new hire on-boarding and orientation process to ensure maximum productivity and compliance; Participates, as needed, in human resources activities including HR project management, compensation, benefits, training, employee relations and communications. Responsible for all Federal and state equal employment opportunity tracking and reporting requirements; Evaluates Human Resources staff performance and provides immediate training and job development to improve productivity; Trains HR Staff as necessary on HR Functionalities including but not limited to: HRIS System, Running Reports, and other standard operating procedures; Advises managers of company policy regarding employment law, equal employment opportunities, compensation, employee benefits, risk management and safety; Serves as advocate for employees, while advising management regarding appropriate resolution of employee relations issues. http://www.casinocareers.com/jobdetails.cfm?jobid=28133