Server II

Desert Diamond Casinos & Entertainment

Tucson, Arizona 85629
United States

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Description

Position Summary:
Under direct supervision of the Venue Manager, the Server II maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable Food & Beverage service, and providing consistent professional guest relations with a positive upbeat personality.  Works efficiently in a team based environment and must follow all alcohol beverage and food handling policy guidelines as well as all TOGE internal controls, consistently.
 
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
 
Essential Duties & Responsibilities:
  • Presents menus, answers questions, and makes suggestions regarding food and service to guests.
  • Basic knowledge of food, spirits, wine, champagne and cocktails.
  • Provides tray service; large and small trays.
  • Ensures buffet line is stacked accordingly with assigned side work duties.
  • Polishes silverware, glassware, etc and prepares for use.
  • Tends to guests, responds to any additional requests, and is knowledgeable of the service sequence.
  • Keeps floors and work area clean.
  • Position requires performing Food Running for the restaurant.
  • Computes bills and accepts payments served to guests, must have basic math skills, when necessary.
  •  Effectively operates and enters orders into the POS system with little to no mistakes.
  • Ensures all products on thetables are clean, full and ready for guests.
  • Receives orders from inventory and stocks.
  • Takes orders and may be required to prepare non-alcoholic/alcoholic beverages for guests.
  • Learns Title 4/Desert Diamond Casino Alcohol controls and ensures that legal drinking age requirement is followed.
  • Provides excellent guest service.
  • Completes side work assigned by Venue Manager.
  • Operates the POS system.
  • Responsible for the cleanliness and sanitation of the entire work area.
  • Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.
  • Maintains a good communication with team members and guests and maintains a positive and professional work environment.
  • Assists in the daily operation of the restaurant in an efficient, cost effective and labor effective manner.
  •  Recognizes that each team member is a representative of the casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members).
  • Learns and follows steps or service consistently.
  •  Adheres to all state liquor laws and companies internal controls.
  • Serves guest in a responsive, caring, prompt, and courteous manner.
  • Responds to guest requests.
  • Must have high energy and motivated personality.
  • Ability to operate the POS cash register.
  • Monitors guests to ensure that they are not intoxicated and well serviced.
  • Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed.
  • Knows information regarding all Food and Beverage outlets/Casino Promotions and have ability to inform guests when asked.
  • Contributes to a team effort and accomplishes related results as required.
  • Works closely with other departments to ensure seamless delivery of service for our guests.
  • Travel between Desert Diamond Casino properties may be needed.
  • Recognizes that employees have certain personal responsibilities, which affect the operational efficiency of the Casino.  Maintains proper attendance in accordance with Casino policy.
  • Due to changes and modification in the job from time to time, we require employees to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description.

Requirements


Minimum Qualifications:
 
Education and Experience:
High school degree or GED preferred, plus recent experience in a restaurant field as front of house staff member; must have related experience in a fast casual dining service setting with point of sale experience and placing orders. 

Must be 19 years of age or older.  Must be able to obtain a Food Handlers card. No felony, theft or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, tips certification, Food Handlers certification, cash handling training, and obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:
  • Ability to learn dining and food maintenance operations and customer service.
  • Ability to learn up selling, Check Average, suggestive selling, wine and alcohol
  • Ability to learn and adhere to all State Laws regarding Alcohol service and assertive in the enforcement of said alcohol law.
  • Knowledge of cash handling.
  • Ability to learn restaurant menu or food items offered, bar items, liquors, and pricing.
  • Knowledge of POS system.
  • Ability to learn internal controls and commitment to follow, consistently.
  • Ability to successfully obtain TIPS/Alcohol Service certification.
  • Ability to successfully obtain Food Handlers Certification.
  • Ability to successfully pass cash handling training.
  • Ability to successfully pass departmental testing for position.
  • Ability to communicate, read, and write clearly in basic English.
  • Ability to demonstrate outstanding guest service at all times.
  • Ability to follow instructions and work in a stressful and busy environment.

Physical Demands:
While performing the duties of this job, the employee regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk.  The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Physical stamina and proper mental attitude to work under pressure at a fast pace are essential. 
 
Work Environment:
Work is generally performed in a Bar and Casino setting with exposure to second-hand smoke and a high noise level.  Evenings, graveyards, holidays and/or weekend work are required.  Extended hours and irregular shifts may be required

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Type of Position

Full Time

Category

Food and Beverage

How To Apply

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Company Information

Desert Diamond Casinos & Entertainment
Website: http://www.ddcaz.com/index.php/
Fax: (520) 340-2154
Office hours are Monday - Friday, 8 a.m. to 5 p.m. No phone calls, please.

The Desert Diamond Casinos & Entertainment offers a convenient, memorable entertainment experience in Tucson, Sahuarita, and Why, Arizona. Amenities include unmatched gaming options, fine dining, the Monsoon Nightclub and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

In 1993, the first Desert Diamond Casino was opened on Nogales Highway. Six years later, a smaller facility opened in Why, Arizona. The third Desert Diamond Casino near Sahuarita was opened in 2001. In 2007, the original casino on Nogales Highway was replaced with a new casino, hotel and convention center complex.

Desert Diamond Casinos & Entertainment Tucson offers over 1,000 slots, a poker room with the area's most competitive tournaments, live blackjack, high-stakes bingo and fabulous keno.The hotel located only minutes from the Tucson International Airport includes complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, exercise facilities, coffee bar and lounge.

Desert Diamond Casinos & Entertainment Sahuarita offers hundreds of slots and live blackjack tables. Food & Beverage venues include three restaurants - the Agave Restaurant offering fine dining, the Diamond Buffet and the Diamond Grill, as well as the two cocktail lounges.

Desert Diamond Casinos & Entertainment Why is the perfect rest stop for travelers on their way to Puerto Peñasco (Rocky Point) or making the trek to western Arizona. Guests can play slots at the self-service gas station and fully stocked convenience store.

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