Table Games Dual Rate

Pechanga Resort and Casino

Temecula, California 92591
United States

Search Jobs                  Share this job posting:
                               

Description

 GENERAL SUMMARY
The Floor Person or Poker Supervisor are responsible for preserving the integrity and orderly operation of assigned table or poker games and assets in accordance with all applicable rules, laws and regulations.  The Dealer shall efficiently deal and protect assigned games as described in established PR&C SOPs, policies, procedures, and internal controls while maintaining compliance with rules, laws, and regulations.  The dealer is also responsible for filling and exchanging chips on the poker floor while protecting the casino bank.  The Table Operations Dual Rate Dealers shall carry out the responsibilities of both the dealer and, when required, the floor person or Poker Supervisor.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. 

KEY RESPONSIBILITIES

SUPERVISION BY FLOOR PERSON OR POKER SUPERVISOR
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Supervise, coach, instruct and direct dealers in proper procedures of appropriate aspects of table game operations including, but not limited to, correction of errors, recommendations of disciplinary actions and monitoring all work processes.
• Directly supervise the operations of assigned games.
• Monitor table games activities for adherence to casino and government rules, regulations and procedures.
• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
• Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.
• Track and document play of patrons and in table games monitoring wager amounts, length of play, purchase amounts and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Provide ongoing advice, support and direction to dealers.
• Apply positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
• Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same.
• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Other duties as assigned.


DEALING
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all PR&C policies, procedures, SOPs, and internal controls and government regulations.
• Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned games.
• Protect and maintain integrity of assigned games and assets.
• Exchange currency for gaming chips; fills and credits (Poker); and, pay or collect bets according to house rules.
• Ensure accuracy and completion of all signatory paperwork specific to assigned games and, if applicable, assigned bank (Poker).
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Maintain excellent grooming and personal conduct according to PR&C standards.
• Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with customers who play at or approach assigned games.
• Interact with department and PR&C employees in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues
• Abide by all company policies of PR&C.
• Other duties as assigned.

DUAL RATE DEALERS
• All of the above dealing and floor supervision responsibilities.

Requirements

GAMING INDUSTRY EXPERIENCE IS REQUIRED

EXPERIENCE/TRAINING/EDUCATION
Dual Rate Dealer – A minimum of three year years of full-time, table games and/or Poker dealing experience.  The dual rate dealer must pass dealing auditions when held and pass an interview for the dual rate position.

Floor Person - A high school diploma and some college preferred; at least one year experience in a table games/operations supervisory capacity or three years’ experience as a table games dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is preferred to successfully perform this job.

Poker Supervisor - A high school diploma and some college preferred; and, two plus years’ experience as a poker supervisor or floor clerk or five plus years’ experience as a poker dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is preferred to successfully perform this job.

Dealer – A minimum of one year dealing experience or completion of an approved dealing school is required to successfully perform this job. Dealer must pass dealing auditions when held.

COMMUNICATION SKILLS
Floor Person or Poker Supervisor – These positions require strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English.

Dealer – This position requires the ability to read, understand, and speak English to communicate with guests and team members.

Dual Rate Dealer – Same as Floor Person or Poker Supervisor

REASONING ABILITY

Floor Person or Poker Supervisor – These positions require the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  The positions also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Dealer – N/A

Dual Rate Dealer – Same as Floor Person or Poker Supervisor


CERTIFICATES, LICENSES, REGISTRATIONS

Floor Person or Poker Supervisor - Qualify to obtain and maintain Class “A” Gaming and State Key Licenses

Dealer – Qualify to obtain and maintain a Class “A” Gaming License

Dual Rate Dealer – Same as Floor Person or Poker Supervisor


SKILLS/ABILITIES

Floor Person or Poker Supervisor:
• Leadership, motivation, counseling, discipline and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Thorough knowledge of blackjack, baccarat and at least one other table game.
• Current game protection skills and knowledge of cheating and advantage play activities.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average computer skills and the ability to learn new computer skills.

Dealer:
• Have a working knowledge of two or more games all poker and table games
• Maintain skill level necessary for efficient job performance
• Good interpersonal, team building, customer service, and communication skills
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and fellow team members
• Ability to take and follow direction from supervisory personnel
• Ensure proper documentation of any presented pit paperwork such as fills and markers are completed as required.

 

Dual Rate Dealer:
• All of the above dealing and floor person and poker supervisory skills and abilities.
• Must be flexible when needed to work in the supervisory capacity.
• Must communicate expectations and policies to dealers, in a clear and precise manner, and inform them of any changes in procedure or policy.
• When working in the supervisory capacity, must be consistent in the application and enforcement of policies and procedures.
• Able to effectively communicate all employee situations to the pit supervisor no matter how minor; thereby allowing management to ascertain if it is a major problem or an isolated incident and can determine how to address this matter.


ACCOUNTABILITY

Floor Person or Poker Supervisor - The Table Games Floor Person and Poker Supervisors supervise dealers and the operations of assigned games.

Dealer- This position does not have supervisory responsibilities.

Dual Rate Dealer - The Table Operations Dual Rate Dealer supervises dealers and the operations of assigned games when functioning as a floor person or Poker Supervisor.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Type of Position

Full Time

Category

Casino Tables, Slots, Sports, & Online Gaming

How To Apply

Log-in and complete the Employer Online Application.

Click here to email this job to a friend.

Share this job posting:

Search Jobs


Company Information

Pechanga Resort & Casino
45000 Pechanga Parkway
PO BOX 9041
Temecula CA 92589
Website: www.pechangacareers.com
 

Pechanga Resort & Casino, nestled in Temecula’s picturesque Southern California Wine Country, is California’s biggest and best resort and casino. Pechanga offers the ultimate destination setting as the winner of AAA’s Four Diamond award every year since 2000. Guests are treated to all the amenities of a world-class resort with exceptional entertainment, 11 restaurants, championship golf course, luxury spa and non-stop gaming excitement.  

 

The immense 200,000 square-foot casino is the largest in the state and features more than 3,400 slots and 130 table games, ensuring the excitement never lets up and guests always have new and exhilarating gaming experiences.

 

Pechanga is a great place to stay and play with 517 beautifully appointed and world-class spacious guest rooms including 84 suites. All rooms have gorgeous views of the valley and mountain range. Spa Pechanga offers a tranquil paradise of exquisite pampering and service that is far beyond expectations.

 

The championship par 72 golf course,  Journey at Pechanga winds through the native canyons and ravines, rising and falling a breathtaking 300 feet in 18 holes. The clubhouse at Journey is a 62,000 square-foot work of art with breathtaking vistas and is complete with high-end golf amenities, including a well-stocked pro shop and Journey’s End, voted the Inland Empire's best brunch restaurant by Inland Empire magazine.

 

In December 2015, The Pechanga Tribe broke ground on a new Four-Diamond hotel wing, a luxury spa, new ballroom and meeting space, a resort-style pool complex, two restaurants, and related improvements.
 
Pechanga continues to be a pillar of the Temecula Valley community and a steadfast partner in the Southern California’s tourism growth and job creation. Roughly 3,000 jobs have been created up front as a result of construction-related activities and 560 new jobs per year are expected going forward following the completion of the resort expansion.
 
Pechanga works because we ensure our Team Members are poised and prepared to create unforgettable guest experiences. Our Four-Diamond property shines because of the combined efforts 4,000 Team Members across 10 divisions and multiple departments. 

Pechanga Resort & Casino is proud to offer a safe and supportive work environment with new and exciting opportunities every day. 
 
At Pechanga, you'll discover endless opportunities for talented individuals to contribute to one of the most successful enterprises in Southern California. Establish your career in our fast-paced, high-end, entertainment environment, and have FUN doing it!

Job Search Schools
Return to Job Listings

The content of this page belongs solely to Casino Careers LLC. for use exclusively on the casinocareers.com domain. No third party may make use of this page and its contents for any reason.