Slot Technical Supervisor

Live! Casino & Hotel Maryland

Hanover , Maryland 21076
United States

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Description

Under the direction of the Slot Technical Manager, responsible for the leadership and management of the Slot Technicians and department. This includes management of all equipment, systems, new product education, and repair. Coordination of machine relocation, machine conversions and daily machine maintenance. This position is also responsible for dealing with any outside vendors pertaining to the department. Must set an example for Technicians to follow while also promoting the company’s goals and values.

CORE VALUES:
Clean
  • Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.
Safe
  • Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience
Fast
  • Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
Friendly
  • Greet guest with FRIENDLY welcome, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
Fun
  • Work passionately as a team to create a FUN experience both for everyone who works and plays here.
  
DUTIES AND RESPONSIBILITES
 
  1. Supervise the training and skill development of Slot Technicians
  2. Assist in planning, developing and implementing slot game, bank or layout changes.
  3. Coordinate scheduling of Slot Technicians.
  4. Evaluate the performance of Slot Technicians.
  5. Oversee safe and effective operation of shop and department.
  6. Ensure efficient operation and repair of Video Lottery Terminals (VLTs) and other gaming and non-gaming equipment.
  7. Assist management in VLT related reporting.
  8. Must be able to perform all Slot Technician duties and responsibilities.
  9. Maintain knowledge of and ensure full compliance of gaming laws (federal and state)
  10. Provide exceptional service to our guests and employees when performing job duties and conduct oneself in a professional and businesslike manner.
  11. Maintain an acceptable consistent, regular attendance record.
  12. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
  13.  Other duties as assigned.
  14. Supervisory Responsibilities
  15. Training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints (employee and customer), resolving problems, develop positive employee morale.

Requirements

GAMING INDUSTRY EXPERIENCE IS REQUIRED

JOB REQUIREMENTS
  1. Slot Technician experience required.
  2. Minimum of three (3) years previous experience as a slot technician or related field.
  3. Previous experience in management preferred.
  4. AutoCAD knowledge preferred.
  5. Ability to successfully interface with all levels of the organization and manage multiple projects.
  6. Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Access).
  7. Time management and project management skills.
  8. Understanding of casino rules, procedures, and regulations pertaining to Slot Operations.
  9. Must be able to work independently with minimal supervision
  10. Ability to maintain organization, meet deadlines, possesses integrity, confidentiality, and discretion in handling confidential information.
  11. Ability to read and analyze documents.
  12. Knowledge of basic electrical and mechanical tools
  13. Ability to work in an environment with moderate to loud noise.
  14. Able to stand for long periods of time.
  15. Ability to lift heavy objects, potentially up to 50lbs.
  16. Ability to work flexible work schedules, days, evening, and nights.

 EDUCATION, TRAINING, AND EXPERIENCE
  1. A 4-year degree in a technical field or specific work experience to include:
  2. Three (3) to Eight (8) years’ experience in Slot Technical Supervision preferred while electronics and maintenance of technical equipment, video game machines or other industry experience is considered.
  3. Experience with slot accounting and player tracking systems preferred.
  4. Experience with multiple slot machine manufacturers and models, set up, communications and optioning preferred.
  5. Experience with AutoCAD and floor layout optional.
  6. Must be able to obtain and maintain a valid gaming license as determined by the Maryland Lottery & Gaming Control Agency for the position. 

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

We offer competitive salaries, generous benefits and unlimited career potential.  Our benefits are effective on the first of the month following 60-days of employment. 

Type of Position

Full Time

Category

Casino Tables, Slots, Sports, & Online Gaming

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Company Information

Live! Casino & Hotel Maryland
Website: http://www.marylandlivecasino.com

Live! Casino & Hotel Maryland is conveniently located at the Arundel Mills Mall, halfway between Baltimore and Washington, directly off the Baltimore-Washington Parkway at Arundel Mills Blvd. and Route 100 in Hanover, MD (Anne Arundel County), with easy access off I-95 at Route 100.

Open 24/7, the $500+ million Maryland Live! Casino is one of the largest commercial casinos in the country with more than 200 live action table games, including Blackjack, Craps, Roulette, Baccarat, Pai Gow, and a Poker Room; approximately 4,000 of the latest slot machines; and two High Limit rooms.

The new flagship Live! Hotel is coming 1st Quarter 2018, and the new Live! Lofts is now open.

A variety of irresistible dining options include Bobby’s Burger Palace, from celebrated chef Bobby Flay; The Cheesecake Factory®; Phillips® Seafood; the Zagat-rated #1 steakhouse The Prime Rib®; the multi-station Live! Buffet; Noodles, featuring traditional Ramen noodles, bánh mì sandwiches and phð soups; Luk Fu, serving authentic South East Asian cuisine; and Morty’s Delicatessen, a traditional New York-style deli. A sizzling nightlife, including live entertainment at Rams Head Center Stage and the unique, interactive R Bar, completes the world-class gaming and entertainment experience.

Other first-class amenities include the Shop Live! retail store; a bus lounge, and a secure covered 5,000-space parking garage with valet service, free self-parking and direct elevator access to the casino floor. Maryland Live! Casino is owned and operated by an affiliate of The Cordish Companies.
 
We offer competitive salaries, generous benefits and unlimited career potential.  Our benefits are effective on the first of the month following 60-days of employment. 

Call 855-5MD-LIVE (855-563-5483); or visit http://www.marylandlivecasino.com/ or http://www.myliveonlinecasino.com/ Follow Maryland Live! Casino on Facebook and Twitter.

For employment opportunities, visit http://www.jobsatmarylandlivecasino.com/

 

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