EVS Supervisor (Environmental Services / Housekeeping) - Hard Rock Rocksino Northfield Park
EVS Supervisor (Environmental Services / Housekeeping)
Hard Rock Rocksino Northfield Park
Northfield, Ohio 44067
Feb 10, 2017
May 11, 2017
Type of Position:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel.
- Recommends adjustments to public space policies to more effectively service the guest.
- Resolves non-routine departmental problem situations and performs specials projects as assigned.
- Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
- Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
- Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
- Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
- Other duties as assigned.
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.
Hard Rock Rocksino Northfield Park
10777 Northfield Rd.
Northfield, OH 44067
Hard Rock Rocksino Northfield Park, is adjacent to the world-famous Northfield Park harness racetrack and is centrally located just 20 miles Southeast of Downtown Cleveland and 20 miles North of Akron. The world’s only “Rocksino” features the most exciting gaming floor in Northeast Ohio, many flavorful dining options, and one of a kind live shows and entertainment offerings.
There are over 2,200 VLT (video lottery terminal) games from Pennies to High-Limit denominations and all of the latest and greatest titles.
The Rocksino offers the luxurious Club Velvet, a 300-seat club featuring comedy and intimate sessions with headlining performers. Hard Rock Live is the rockin’ 1,800-seat concert hall featuring the world’s most renowned artists in the ultimate live music venue. Guests can take in free shows on the Hard Rock Cafe stage and Center Bar.
The Rocksino is jam-packed with dining options. Local football legend Bernie Kosar invites guests to Kosar’s Wood Fired-Grill. Fresh Harvest Buffet features over 64 different delectable items every day. For those on the go, Constant Grind Bistro offers up hot and cold deli favorites and a full coffee bar. And don’t forget, the world-famous Hard Rock Cafe…the original icon in rock n’ roll dining!
Its $1 million rock memorabilia collection includes Eddie Van Halen’s Harley Davidson, the Black Eyed Peas’ costumes, Shakira’s stunning dress, Madonna’s motorcycle cap and a Diana Ross gown just to name a few of the unique pieces.
Our mission at at the world’s only “Rocksino” is to create authentic experiences that rock …an explosive musical blend of sights, sounds, fun and taste.