Job Description
Markets Resorts World New York Casino to higher level Asian slot players and electronic table games through direct contact both in-house and off property.  Responsible for generating a positive and friendly atmosphere for Asian casino customers.  Acts as guest liaison to handle guest issues; interacts frequently with customers to ensure guest satisfaction.  Identifies and greets guests on gaming floor and provide services as required. 
 
Essential Duties
Creates Player’s Club accounts for new members and explains benefits of membership.  Displays a comprehensive knowledge of Resorts World Casino New York comping and rating guidelines.  Maintains an accurate list of qualified customers.  Responds to and maintains contact with customers in a professional manner to increase trip frequency.  Expected to meet and/or exceed personal revenue targets.  Performs other duties and assignments as required.  Promotes superior customer service.  Supports all Resorts World Casino New York marketing efforts.
 
Job Requirements
Physical and Mental
Ability to constructively manage by being constantly visible in the work place. Must be able to sit the necessary time to complete routine office and administrative tasks.  The ability to formulate and communicate ideas, along with maintain a persuasive demeanor is mandatory.  Keep a flexible work schedule.  Present oneself in a neat and clean appearance at all times.  Work in a fast-paced, high volume, noisy environment with multiple distractions. 
 
Work/Educational Experience
Must have a high school diploma and at least two (2) years experience in player development.  Must have the ability to work independently in accordance with the company and departmental guidelines.  Must be able to promote outstanding employee and public relations.  Must be flexible to travel.  Must be able to work as a team when scheduled on sight.  Must be fluent in English and at least one of the following:  Chinese, Korean or Vietnamese.  Must be able to work in various shifts and flexible hours.  Minimum 18 years old and have the ability to obtain the appropriate license pursuant to the NY State Lottery regulations.

EOE/AA


 

See attached

All applicants must be able to demonstrate their US work authorization during the employment verification process.