Officer - I, Security

Agua Caliente Casino Resort Spa & Spa Resort Casino

Rancho Mirage, California 92270
United States

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Description

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
When acting as a Security Officer (Must be in full security officers uniform):


•Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including,
but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer
Identificationrequirements.
•Ensures the integrity of gambling, banking, count room and cash handling procedures.
•Maintains a constant surveillance throughout the Casino watching for irregularities or illegal gaming
devices.
•Immediately reports suspicious or unusual activities to the proper Dept. Supervisor, Surveillance
Officer or Security Director.
•Periodically checks perimeter and cash cage door.
•Delivers fills/credits from cage to gaming stations.
•Escorts all chips and cash transfers within the Casino.
•Collects and transports table game drop boxes to storage area.
•Assists in monitoring traffic as required.
•Maintains and controls access to restricted areas.
•Checks ID for possible underage customers.
•Responsible for opening outer door of ATM machine for fills.
•Provide security for Cash Cage and Count Room.
•Ensures the safety of guests and employees of the Hotel and Casino operation.
•Performs first aid, CPR and the use of the AED as required.
•Works with local police, fire or emergency medical teams as necessary.
•Protects Hotel and Casino assets.
•Accepts found property and tags for safekeeping, accepts found or confiscated drugs and tags for
safekeeping.
•Assists in locating lost property, files report if not found.
•Fosters and maintains positive player/house relations. Accepts, records, and notifies management of
guest or employee complaints.
•Removes individuals from the Hotel and Casino when directed by the General Manager or Security
management.
• Makes citizens arrests for law violations, when required.
•Responsible for keeping Key Records and issuing sensitive keys.
•Patrols the Casino, Hotel and pool areas for undesirable guests. (SRC)
•Performs the functions of Security Dispatch/Surveillance or Bike Officer, if required.
•Handles all other Security functions as directed.

When acting as a Bicycle Officer:

•Escort and provide perimeter safety for transfer of cash by armored service.
•Ensures the safety of guests and employees of the Hotel and Casino operation.
•Performs first aid, CPR, and the use of the AED, as required.
•Works with local police, fire and emergency medical teams as necessary.
•Accepts found property and tags for safe keeping.
•Assists in locating lost property. Files reports if not found.
•Fosters and maintains positive player/house relations.
•Accepts records and notifies management of guest or employee complaints.
•Removes individuals from the Casino when directed by the General Manager or Security
Management.
•Makes lawful citizens arrests for violations of the State or Tribal Law.
•Protection of life and property through patrol and observation of the Spa Resort Hotel & Casino
grounds.
•Crime detection, prevention and suppression through investigation of suspicious circumstances and
the elimination of the opportunity to commit crime; apprehension of offenders.
•The initial investigation and reporting of criminal and non-criminal incidents.
•Escorts employees and customers to and from their vehicles, if requested.
•The bicycle detail shall patrol the following areas: Hotel parking lots, Employee parking lot, Casino
parking lot, Administrative parking lot, Tribal Office, and Agua Caliente Gaming Commission Offices.
•May be called for service at off site Tribal properties.

When acting as a Surveillance Dispatch Officer:


•Monitors and responds to all incoming radio transmissions.
•Coordinates, directs, and reports all incoming radio, and telephone communication.
•Dispatches appropriate Security personnel for assignment.
•Contacts local Law Enforcement, Fire Department, or other emergency personnel as directed in the
event of emergency activity.
•Provides information as requested by Security & ACGC personnel.
•Ensures the safety and security of guests, team members, cash, and physical assets of the Tribe.
•Maintains proper radio communication and phone etiquette with On-Duty Security personnel, Casino
staff, and the general public.
•Maintains a constant surveillance throughout each monitored area watching for irregularities including,
but not limited to, criminal activity, policy violation, and other suspicious activity.
•Reports, records, and maintains any suspicious activity captured on video tape with the approval of the
Security Supervisor or above.
•Immediately reports suspicious or unusual activities to Security Supervision.
•Monitors and records an overview of non-gaming activity occurring in each monitored area via CCTV
(Closed Circuit television).
•Maintains VHS tape, CD, DVD, as well as, other forms of storage media evidence in libraries.
•Inventory and maintenance of Security Surveillance equipment.
•Monitors and operates Security Surveillance cameras and other recording devices.
•Reviews Security Surveillance video recordings to isolate incident activity as directed by Security
Supervision.
•Computer and written data entry of Daily Dispatch Activity Log to include all incidents, VHS tape, and
other recording media changes, report logs, dispatch logs, etc.
•Provides information as requested by Security & ACGC Surveillance personnel.
•Ensures the safety and security of guests, team members, cash, and physical assets of the Tribe.

SUPERVISORY RESPONSIBILITIES

None

GAMING EXPERIENCE NOT REQUIRED


Requirements


QUALIFICATION REQUIREMENTS
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Security Officer II will maintain a deeper understanding of Peace Officer standards and may have additionally taken Post 832 Course, although this is not a requirement of the position.

EDUCATION and/or EXPERIENCE
High school diploma or G.E.D. Desirable to have experience in Law Enforcement, Security, Military, current Guard Card or 832 PC College classes. Required to obtain a current CPR, AED, and First Aid Certificate. The First Aid/CPR training is provided by the Security/Safety Coordinator. Must be able to write clear and concise reports and be able to communicate in English. Must have experience in radio telephone communications and dispatch. Must be able to communicate without significant impediment or accent in English.

WORKING CONDITIONS/PHYSICAL DEMANDS
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Must be able to work in a lighting subdued environment for extended periods of time. Must be able to work in extreme weather conditions to include extreme heat and cold weather.
The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.


Additional Information

Type of Position

Temporary

Category

Security

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Company Information

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Agua Caliente Casino Resort Spa • Spa Resort Casino Hotel
Rancho Mirage • Palm Springs
California
1-888-999-1995
HotWaterCasino.comSpaResortCasino.com

Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.

Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.

Both resorts are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.

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