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Casino Player Development Manager - Buffalo Run Casino

Job ID:

43940

Job Title:

Casino Player Development Manager

Company Name:

Buffalo Run Casino

Location:

Miami, Oklahoma 74354
United States

Date Posted:

Dec 30, 2016

Ending Date:

Feb 28, 2017

Type of Position:

Full Time

Category:

Marketing

Job Description
Casino Player Development Manager  

DEPARTMENT:
Player Development

REPORTS TO:
Operations Manager     

SUPERVISES
Player Hosts

MINIMUM AGE REQUIREMENT
18 YEARS OF AGE
 
SALARY GRADE
Negotiable           _   PART-TIME           _X_FULL-TIME
 

POSITION OVERVIEW

The Player Development Manager is responsible to successfully acquire and retain casino guests by providing superior guest service both inside and outside the venue, along with the effective use of complimentary services.
 
ESSENTIAL DUTIES

Acts as a resource to casino guests and employees by maintaining a working knowledge of the facility and special events.
 
Greets guests on casino floor, establishing rapport with them and providing complimentary amenities, based upon specific casino guidelines for levels of play.
 
Promotes the use of the Player's Club card by explaining the member benefits, issuing cards, and demonstrating card usage.
 
Records information on new customers, and update computer information as necessary.
 
Extends complimentary services to our guests within the guidelines responsible for identifying, developing, and retaining casino guests, with a strong emphasis on new customer development and customer service.
 
Recruit new high-level players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation and offsite functions.
 
Processes customer requests for hotel, event or restaurant reservations.
 
Represents Buffalo Run Casino in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the company.
 
Coordinates with Pit personnel to introduce new high-level Table Games players while attending to their special requests and needs in accordance with established Casino policies and procedures.
 
Develops and sustains working relationships with all guests, particularly high-end players
 
Participate as a team member with fellow employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
 
Performs all duties in accordance with prescribed casino internal control policies and practices.
 
Performs other duties as assigned.
 
Adhere to the strict confidentiality of all information.
 
Respect and protect the confidential and privileged information of my employer beyond the term of my employment.
 
 
GENERAL DESCRIPTION
 

Interacts and builds relationships with casino guests, concentrating in the higher denomination zones. Explains the benefits of the Player’s Club and encourage enrollment.   Identifies qualified guests and meet or exceed a specific number of new enrollments into the Buffalo Run Casino Player's Club. The specific quota of new enrollments is determined by management and may fluctuate based on seasonality.
 
PERFORMANCE REQUIREMENTS
 
Knowledge, Skills and Abilities:  ability to communicate effectively with the general public; ability to appropriately resolve customer issues; communicate effectively with the general public; general knowledge of company specified computer operating software, ability to establish and maintain an effective working relationship with management, staff, co-workers and general public; pleasant personality, team oriented and enjoys working with and assisting people.
Requirements

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Education: 
High school diploma or GED required, college degree or equivalent preferred.
 
Experience: 
A minimum of three years previous experience with both Class II and Class III gaming, preferably in Mississippi or Oklahoma casinos.  Previous experience with IGT Advantage desired.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.  

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Company Information
Human Resources
Buffalo Run Casino
1000 Buffalo Run Blvd.
P.O. Box 231
Miami OK  74355-0231
Fax: 918-540-0308


Buffalo Run Casino is a Native American gaming facility, located in Northeast Oklahoma and owned by the Peoria Tribe of Indians of Oklahoma. The 54,000 square foot casino features over 1200 gaming machines for the latest in electronic gaming and 12 Table Games. Guests can dine in the Coleman House, offering a wide variety of lunch and dinner entrees.

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