Position Summary:
Under direct supervision of the Blackjack Shift Manager, monitors all Table Games offered by TOGE, dealers, and all non-department personnel coming in contact with the Blackjack pit on assigned shifts.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
·Practices Outstanding Guest Service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
·Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls.
·Manages table inventories
·Supervises the operation of an assigned number of tables and dealers and identify possible irregularities in player/dealer conduct.
·Relays pertinent information regarding daily business to incoming Blackjack Floor Supervisor whenever leaving a designated section.
·Evaluates and coaches all dealers to increase skill level.
·Ensures dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour).
·Informs Blackjack Shift Manager of any deviation from standard operating procedures.
·Ensures the integrity of all games.
·Renders impartial decisions using all available means, i.e. dealer/player, information and surveillance.
·Ensures safeguarding of all company assets.
·Maintains player tracking log and table activity card and player rating.
·Assists in cleaning and maintenance of Blackjack area.
·Performs other duties as required.
GAMING INDUSTRY EXPERIENCE IS REQUIRED
Minimum Qualifications:
High school diploma or GED plus two years dealing experience or equivalent combination of experience and education, or successful completion of the Desert Diamond Casino Blackjack Floor Supervisors mentoring and training program. Must know basic strategy and be able to pass a basic strategy exam. Must be able to pass a math exam that includes specific player rating scenarios. Must be 18 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge, Abilities, Skills, and Certifications:
·Ability to practice the principles of public relations and outstanding guest service.
·Extensive Knowledge of, and ability to deal, all table games offered by TOGE.
·Extensive and complete knowledge of Internal Controls
·Knowledge of procedures and Casino floor operations.
·Extensive Knowledge and practice of all Title 31 requirements
·Skill in human relations, communication and supervision of assigned staff.
·Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
·Ability to apply basic mathematical skills to player and money tracking.
·Must know basic strategy and identify warning signs of advantage play.
·Ability to respond to visual and auditory cues.
·Ability to interpret a variety of instructions furnished in written and oral form.
·Ability to obtain and maintain gaming license.
Physical Demands:
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.
Minimum Qualifications: $17.51/hr