Summary We are currently seeking a Field Service III Technician.

Essential Duties AND Responsibilities:

• Ensures that tools and equipment are kept in proper, safe, and working condition • Returns completed paperwork for processing in a timely manner • Provides high quality service to customers • Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins • Visits clients and performs gaming maintenance • Performs basic repair and preventative maintenance on assembly level components • Trains less experienced technicians on use of troubleshooting techniques • Stays abreast of the latest technology and is able to install updates • Replaces faulty components when authorized by the customer • Verifies property specifications so game options and parameters can be set accordingly • Reviews customer issues with management and tech support • Ensures customers are satisfied with Bally equipment

Training AND/OR Experience:

 • Three or more years of experience in the assembly, testing, or repair of electronic devices, or equivalent work experience and related gaming school certificate of completion or equivalent

Knowledge / Skills / Abilities:

• Valid driver’s license for the state in which you are based • Valid gaming card (or ability to obtain one) • Advanced mechanical assembly skills • Advanced knowledge of electricity, electronics, and mechanics of gaming type devices • Ability to read and understand schematics and service manuals • Ability to make rational decisions in the field to ensure customer satisfaction • Strong customer service • Desire to lead and help others • Problem solving skills • Pleasant personality, especially towards customers

Education:

• College level electronics training preferred or its equivalent

Physical Requirements:  Heavy