JOB SUMMARY:
To provide leadership, supervision and direction for Amusement operations, through Ideal Playing Conditions and Winner’s Circle execution.
JOB RESPONSIBILITIES:
People: Hire, train, retain and develop team
- Supervise the administration of all training programs as documented.
- Supervise the development of technical and winner’s circle team members.
- Assure staffing levels through active participation in selection, annual evaluations and one-on-one coaching opportunities.
- Provide motivation to team through recognition and incentive programs as provided.
- Maintain Ideal Playing Conditions by proper troubleshooting and repair of equipment to the component level.
- Follow up on all equipment maintenance and repair complete pmts, cleaning dockets and test-drive as required.
- Complete parts inventory and assist in winner’s circle inventory as required.
- Communicate as needed with the MOD/AOM/AGM regarding amusement operations.
- Manage budgets for amusement labor, supplies, repair and maintenance, freight and shipping expenses.
- Set department goals with leadership input.
- Work with AOM and AGM to display, control and oversee winner’s circle operations.
- Review Amusement results with AGM/GM; jointly develop action plans as necessary.
- Communicate, implement and follow up on all changes to D&B amusement systems and procedures.
- Maintain a safe and secure environment for all D&B guests and staff.
- Ensure Ideal Playing Conditions through proper staff scheduling: optimizing technical coverage for games, staff development, and profitability.
- Provide training and/or support for New Store Openings (NSO), as needed.
GAMING INDUSTRY EXPERIENCE IS PREFERRED
QUALIFICATIONS:
- High school graduate or equivalent with minimum two years of technical training or 3-5 years of previous related work experience.
- Excellent management, communication and problem solving skills.
- Ability to plan and make sound decisions.
- Excellent technical skills.
- Self-reliant and resourceful.
- Security/safety conscious.
- Available on an on-call basis.
PERSONAL CHARACTERISTICS:
- Can create and communicate a vision for the store
- Exercises good judgment in decision making
- Flexible in approach; can readily adapt to business and team needs and changes
- Excellent teaching and coaching skills
- Open to feedback and to self improvement
- Holds self accountable for high personal standards of conduct and professionalism
- Respect for individuals (customers, vendors, and employees)
- Appreciation of diversity (thought, ethnic, gender, etc.)