We are currently seeking a Field Service Manager for our Buenos Aires, Argentina office to manage and coordinate field installations of Bally products and associated equipment.
Job Summary:
This position performs functions to manage and coordinate field installations of products and associated equipment. Plans, coordinates, and manages both scheduled and unscheduled field maintenance, as well as software and hardware upgrades.
Duties
The Field Service Manager will be responsible for planning, coordinating and managing field service personnel performing repair and maintenance, as well as software and hardware upgrades.
Essential Duties and Responsibilities:
· Plans, directs and oversees field service and installation technicians
· Provides on-site leadership, advice, and technical support when necessary
· Coordinates with sales staff and casino personnel to determine installation requirements, and set installation dates and times
· Maintains and coordinates Installation Calendar on a daily basis
· Prepares and maintains documentation relative to field service
· Coordinates with Warehouse and Installation Team personnel for the timely delivery of associated equipments
· Prepares RMA reports as required
· Performs other duties as assigned
Training and/or Experience:
· Project management experience necessary
· Three to five years experience supervising in a technical or service environment
· Must be familiar with entertainment products and services
Knowledge, Skills and Abilities:
· Capable of understanding all aspects of technical documents
· Excellent mechanical assembly skills
· Excellent interpersonal communication skills
· Good management and organizational skills
· Good computer skills including “Word”, “Excel”, and “Access”
· Proficiency in English a must
Education:
· Associate degree or higher in a technical field (electronics preferred) or equivalent training and experience
Working Conditions:
· The work conditions are representative and typical of similar jobs in comparable organizations
· Travel as needed, between 25-50% at timesPlease note: by responding to this advertisement for employment, you understand that your resume is being reviewed by our corporate recruiters located in Las Vegas, Nevada. Thank you for your interest in Bally Technologies.