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General Manager - AVI Resort and Casino

Job ID:


Job Title:

General Manager

Company Name:

AVI Resort and Casino


Laughlin , Nevada 89029
United States

Date Posted:

Mar 24, 2017

Ending Date:

Apr 23, 2017

Type of Position:

Full Time


All Executive Management

Job Description

The General Manager is responsible for the overall operations of, and accountable for, the performance of all revenue producing departments, non-revenue departments and the associated support departments comprising the hotel and casino operations.

The General Manager is also responsible for the direct management, overall development, coordination and management of staff to obtain optimum profits, efficiencies and economy of operations.

In addition, this position is responsible for the communication of all substantial business issues to Warner Hospitality, the Avi Casino Enterprise, Inc. Board of Directors and the President.
  • Develop a team of highly qualified well trained and service oriented staff
  • Oversees day-to-day operations of the hotel and casino operations
  • Coordinates the functions of resort operations through appropriate departmentalization and delegation of duties
  • Oversee, develop, mentor and coach directors and managers
  • Review financial statements and management reports to administer budgets in attainment of profit objectives
  • Protect assets within hotel and casino property
  • Works with and reports to Warner Hospitality, the Avi Casino Enterprise, Inc. Board of Directors and the President to fulfill the employment goals of the Fort Mojave Indian Tribe
  • Determines and implements company policies within the parameters established by Warner Hospitality, the Avi Casino Enterprise, Inc. Board of Directors and the President
  • Plans, directs and coordinates activities in the area of management policy, internal control reviews and records management, financial management, personnel management and administrative services
  • Supervises and directs AGM, Directors and Department Heads in the performance of their duties
  • Has shared authority with the President to authorize capital expense request for the hotel and casino approved in the annual budget
  • Works closely with the President to oversee the structure and succession of our Tribal Training Program to include monitoring and mentoring of Trainees and Department Directors
  • Has full authority to hire, terminate, suspend or discipline personnel
  • Establishes, approves wage and payroll scales for all departments
  • Analyzes gaming and hotel records to recommend ways to increase revenues and reduce costs
  • Conducts scheduled meetings for management staff to ascertain the communication and review of activities in each department
  • Directs and reviews marketing objectives for maintaining equitable customer traffic flows and promoting special events
  • Approves marketing strategies and promotional programs
  • Authorizes customer comp limits and policies
  • Stays abreast of current gaming laws (State and Federal) to insure compliance in accordance with gaming regulation, rules and procedures
  • Responsible to plan and evaluate the addition of new services and amenities
  • Ensures compliance with the Tribal-State Compact and the Nevada Minimum Internal Control Standards
  • Promotes superior customer relations
  • Maintains effective and positive relationships and activities internally and externally with employees, customers, local, state and government officials
  • Responsible for maintaining a positive work environment with high team member moral
  • Identifies and recommends potential successors for all key resort operations, management and technical positions
  • Evaluates and analyzes activity reports and financial statements
  • Evaluates performance of directors and team members
  • Review and approves all contractual obligations of the hotel and casino
  • Scrutinizes and approves all check requests over $500.00
  • Verifies and approves all hotel and casino credit and check cashing requests
  • Represents the hotel and casino in relations with the public, the press, local and State law enforcement and the State Gaming Commission and Gaming Control Board when requested
  • Provides the Avi Casino Board of Directors with appropriate and timely reports of the hotel and casino activities
  • Responsible for the management of the Mojave Crossing Event Center
  • Other duties as assigned
  • Upon request, contribute knowledge and experience to the benefit of other tribal Enterprises
  • Public relations activities related to employment or human resources
COMPETENCIES:  The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. 
  • Business acumen to include extensive knowledge of hospitality and gaming operations, including but not limited to slots, tables, bingo, keno, poker, hotel, food and beverage, hospitality, marketing, player development, finance, human resources, and facilities to include repair and maintenance
  • Problem solving/analysis; specifically as it pertains to resort casino operations and financial management
  • Thorough understanding of the marketing process as it relates to the hotel and casino industry
  • Knowledgeable in the various hospitality and gaming software packages and their capabilities, such as SDS, CMP, LMS and various point of sale programs
  • Thorough knowledge of gaming regulations of the State of Nevada and the Nevada MICS as they relate to all gaming areas
  • Thorough understanding of Title 31 of the Bank Secrecy Act as it relates to both gaming and non-gaming operations
  • Strong administrative, organizational and communication skills, sensitivity to Native American culture
  • Knowledge of computer software as it relates to customer databases and gaming spreadsheets
  • Knowledgeable in business law, contract law, labor law, insurance contracts and property and liability coverage requirements, 401-K plan administration and health and welfare plan administration
  • Strategic thinking/decision making
  • Impeccable communication skills both written and oral
  • Results Driven 


This is an executive level position responsible for the effective direction and support of administrative, managerial, and director level (department head) team members.

Responsibilities also include staff planning and projection; job design; interviewing; hiring and training team members; planning, assigning, and directing work; appraising performances; rewarding and disciplining team members; addressing complaints and resolving problems.



COMPETENCIES:  The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. 

  • To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
  • Five (5) years of progressive hotel and casino operations experience as a General Manager and a four year college degree in Hospitality, Business Administration, Marketing, or related field is preferred OR the equivalent level of training and experience. 
  • Three (3) years of progressive hotel and casino operations experience required as an Assistant General Manager AND a four year college degree in Hospitality, Business Administration, Marketing, or related field is required.  
Language Skills
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public. 

Reasoning Ability

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations
  • Must be able to qualify for a key employee license as required by the State of Nevada Gaming Commission and Gaming Control Board Must be able to qualify for the Casino Employee work permit issued by Clark County Nevada Valid Driver’s License  

  • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this position, the Team Member is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. 
  • The Team Member is occasionally required to climb or balance and stoop or kneel.
  • The Team Member must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work environment is characterized as an office setting, where computers and standard office equipment will be supplied and used as a part of the job.
  • The noise level in the work environment is usually moderate. 
  • The immediate work environment is smoke free; however a smoking environment does exist in the building.
  • Primary Area/Areas in which duties are performed
    • Gaming
    • Administration
    • Team Resources
    • Cash Operations
    • Food Service
    • Hospitality
    • Facilities Operations
    • Security and Surveillance
    • Access to and/or Maintenance of Confidential Information
    • Property-wide access to computer/Information systems and data they contain
  • This Team Member will require regular access to all areas of the enterprise for the purpose of interacting with team members, management and guests.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.  

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Company Information

AVI Resort & Casino
10000 Aha Macav Parkway
Laughlin, NV 89029
1-800-AVI-2WIN (284-2946)

AVI Resort & Casino is located on the beautiful banks of the Colorado River secluded approximately 11 miles from Laughlin’s main strip, where you are wished a warm Kámáthú (welcome).

The resort features 455 rooms, 29 spa suites, a 25,000 sq. foot casino, 20,000 sq. feet of meeting/banquet space, concert venue, the largest beach lagoon on the Colorado River, 6 dining options, 4 bars, a summer time beach side cantina and bar, Mojave Roast for great coffee and 3 championship golf courses within 10 miles.  Also located in the Avi is an 8-Plex Brenden Theater and Kids Quest.

The casino offers over 850 slot machines including the state-of-the-art Monopoly, Reel'em In, and Wheel of Fortune machines. The casino also has over 20 table games, including Let it Ride, Roulette, Craps, Pai-gow and 21. There are also live poker, a sports book, Keno lounge and a Bingo hall.   

The property is home to a dry RV park in addition to a 260 space KOA campground, located directly across the street from the resort, with a 24-hour shuttle available.

Avi Resort & Casino is a wholly owned subsidiary of the Fort Mojave Indian Tribe.

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