Slot Floor Supervisor - Agua Caliente Casino Resort Spa & Spa Resort Casino
Slot Floor Supervisor
Agua Caliente Casino Resort Spa & Spa Resort Casino
Rancho Mirage, California 92270
Jan 18, 2017
Feb 22, 2017
Type of Position:
Casino Tables, Slots, Sports, & Online Gaming
JOB DESCRIPTION SUMMARY
Assists the Slot Relief Shift Manager with the scheduling, training, and overseeing of the Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
. Provides excellent customer service.
. Responsible for all related gaming machine and guest service related issues
. Assists with hiring, training, and disciplinary actions of Slot Department personnel
. Supervises the Slot Operation of the Casino floor, gaming machines, customer service, and
assigned Slot Department personnel.
. Must adhere to all aspects of the Anti-Money Laundering Program (AMLP) and its requirements
including, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification
. Oversees the activity of Slot Attendants and Hi Limit Cashiers where assigned.
. Issues complimentary services per internal control authorizations
. Approves slot machine payoffs in assigned area and key over Slot Jackpots
. Maintains a working knowledge of the property, as well as, current and upcoming special events
. Stays informed of current industry trends
. Performs the duties of a Slot Attendant as required
. Complies with all applicable Tribal Regulations, internal controls and policies and procedures.
Slot Attendant Hi Limit Cashier
GAMING EXPERIENCE REQUIRED
GAMING INDUSTRY EXPERIENCE IS REQUIRED
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); One to two years strong customer service experience and six months or more previous Slot experience. Strong computer skills with the ability to utilize MS Office applications. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Must have strong leadership skills and the ability to serve both internal and external customers. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Must be able to balance, control, and report significant amounts of cash accountability on assigned shift.
WORKING CONDITIONS/PHYSICAL DEMANDS
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ miles, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
To be considered for this position you
must complete the
Employer Online Application via the company website.
Agua Caliente Casino Resort Spa • Spa Resort Casino Hotel
Rancho Mirage • Palm Springs
HotWaterCasino.com • SpaResortCasino.com
Agua Caliente Casino Resort Spa, a four-diamond resort in Rancho Mirage, and Spa Resort Casino in downtown Palm Springs offer the hottest slots, a variety of table games, and high-limit gaming, plus fine dining, shopping, relaxing spas and luxurious hotel rooms, all in a gorgeous resort setting.
Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.
Spa Resort Casino is located in the heart of downtown Palm Springs, California. The resort’s boutique hotel offers 229 newly remodeled guest rooms, and the world-famous Spa which offers natural hot mineral springs. Spa Resort Casino also offers the best in gaming with slots, table games and a private high-limit gaming room. The property features fine dining, live entertainment and dancing, all just steps away from the downtown shops and restaurants that make Palm Springs one of the America’s most adored resorts.
Both resorts are owned and operated by the Agua Caliente Band of Cahuilla Indians, which also owns the world-famous Indian Canyons and Tahquitz Canyon hiking trails, and Indian Canyons Golf Resort.