We have listed the questions most frequently asked by Candidates, with their accompanying answers. If you do not find your specific question, please use our Questions & Comments Form to send it to us. Please allow 24 - 48 hours for a response. Our hours of operation are 9 am - 6 pm, EST, Monday - Friday, and we look forward to making your use of Casino Careers Online as productive as possible. Just click on the appropriate question below and the answer will appear.

1. How do I know that you will keep my contact information confidential and will not sell it as a mailing list?
2. What do I do if I forget my Username, Password, or I.D. # ?
3. What is the difference between an "Open Access" and a "Confidential" resume?
4. Can I send attachments to the staff of Casino Careers?
5. What do I do if the relocation area I want to specify is not listed?
6. What do I do if my discipline isn't listed?
7. What do I do if my specific level/job title or industry isn't listed?
8. How will I know if my resume was posted on the database?
9. Can I view my resume as employers will see it?
10. How do I create an online resume?
11. How do I edit or update my resume?
12. When I try to access the database, I get a message that my password is not valid. What does this mean?
13. I have submitted my resume to Casino Careers Online; however, I did not receive an email confirmation that it was posted on your database. Why?
14. What do I do if I input my resume and click "Save As Is" but, it doesn't go through?
15. What if I want to include a cover letter with my resume?
16. Who sees my resume/who has access to my resume?
17. How do I remove my resume from the Casino Careers database?
18. Why does my server log me out when I try to "Save" my resume?
19. What if I want more information "screened" on my resume for Confidential purposes?
20. Why can't I paste my existing resume, instead of inputting the information in the designated fields?
21. What are Cookies and how do I enable my computer to accept them?
22. Why do I have to Update my resume every six months? What if I don't have any changes to make?
23. How can I ensure that if I posted my resume in a Confidential format, that my personal information is secure?
24. Why was my resume removed?
25. I have lost my Username and Password and someone else now has access to it. Can I be issued another?
26. My resume was posted in the Open Access format and I would like to change it to become Confidential. What do I do?
27. Why do I keep getting the message "you have timed out?"

1. How do I know that you will keep my contact information confidential and will not sell it as a mailing list?
Your information will be maintained at the highest level of confidentiality. Unless a Corporation is a legitimate gaming corporation (or in a gaming related industry where they are seeking employees with gaming experience), we will not offer them a Membership. Furthermore, we will not sell our database to anyone.

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2. What do I do if I forget my Username, Password, or I.D.#?
Click here, fill out this form and email it to us.

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3. What is the difference between an "Open Access" and a "Confidential" resume?
An Open Access resume enables prospective employers to view your resume and your personal contact information. If you selected to post your resume in the "Confidential" format, then your identifying information will not be visible. Also, you will receive instructions on how to input your resume so that it isn't as specific as the Open Access format.

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4. Can I send attachments to the staff of Casino Careers Online?
Please do Not send attachments to Casino Careers Online. We can only accommodate information that you input into the fields provided. Those fields are essential to the search mechanism. Other information will not result in a match submitted by the prospective employer.

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5. What do I do if the relocation area I want to specify is not listed?
Although our list is very comprehensive, it does not include specific cities. If you can not find the country, state or province in which you are interested, please email us.

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6. What do I do if my discipline isn't listed?
Please complete the Questions & Comments Form to tell us what your Discipline is, and we will add it to our drop down list of Disciplines if it applies to the gaming industry. Please allow two working days for this programming change (we will respond to your email as soon as possible).

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7. What do I do if my specific level/job title or industry isn't listed?
Please try to select one from the drop down tab. If none are applicable, please email us and we will consider adding it if it is applicable.

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8. How will I know if my resume was posted on the database?
Once you have returned to our website to input your assigned Username and Password, your saved resume will be posted to our database and we will send you a confirmation by email.

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9. Can I view my resume as employers will see it?
Yes. Once you have completed the last phase of data input, the system will automatically default to your resume web page and you will be able to see it exactly as a prospective employer will see it. You will then have the opportunity to edit it or save it.

If you wish to view your resume after you have saved and posted it, simply re-access our database and select "View Resume" from the Edit Menu and you will be able to view it or make changes to it.

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10. How do I create an online resume?
Simply click on Post Your Resume, and the system will take you to web pages that explain eligibility and accuracy requirements. You will then be guided through a series of screens that help you build your resume. You require at least Microsoft Internet Explorer 3.02 or Netscape 3.0.

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11. How do I edit or update my resume?
When you log in, the Edit Menu will give you the option to Edit, Update, or Remove your resume. Simply select the appropriate action.

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12. When I try to access the database, I get a message that my password is not valid. What does this mean?
You must access the database using the Job Seekers Login and NOT the Employers Login. If you still have a problem, read the answer to #2 and we will email your Username and Password to you. If the problem still persists, please use our Questions & Comments Form to notify us of the problem so we can quickly resolve it for you.

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13. I have submitted my resume to Casino Careers Online; however, I did not receive an email confirmation that it was posted on your database. Why?
This will occur if you do not return to the database (once you have created and saved your resume) to input your Username and Login. If you have followed these steps and still have not received a confirmation from Casino Careers Online, please let us know by completing the Questions & Comments Form.

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14. What do I do if I input my resume and click "Save As Is" but, it doesn't go through?
Maybe your browser crashed midway, or maybe it just times out. In any case, this gets very frustrating. This problem can be caused by a number of problems. The most common are:

• The browser you are using has some problems handling forms. You require at least Microsoft Internet Explorer 3.02 or Netscape 3.0.
  
• If you are using WebTV, their browser currently cannot navigate our web site. We recommend you speak with their Tech Support to determine if any enhancements have been made which you can download.
• If you have an AOL server, we suggest you contact AOL technical support at: (800) 827-3338.

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15. What if I want to include a cover letter with my resume?
Since the Casino Careers database is a "search and match" function, it does not capture cover letters. That would be something you would send once a prospective employer has contacted you (this would also enable you to personalize it for the position and company). We cover this topic in our Career Advancement Tips page.

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16. Who sees my resume/who has access to my resume?
Only Employers who are registered with Casino Careers Online can access your resume. Our database is maintained with the highest security to ensure the confidentiality of your information. Other resume candidates CANNOT access the resume database.

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17. How do I remove my resume from the Casino Careers database?
Simply log in and click on the Remove button at the bottom of the Edit Menu. It will ask you if you are sure that you want to remove your resume (just in case you clicked on it by accident) and you simply click on Yes.

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18. Why does my server log me out when I try to "Save" my resume?
Maybe your browser crashed midway, or maybe it just times out. This problem can be caused by a number of problems. The most common are:

• The browser you are using has some problems handling forms. Your browser must be at least the 3.02 version of Microsoft Internet Explorer or 3.0 of Netscape. You may download the 4.0 version of Netscape right off our homepage, or go to Microsoft or Netscape to download other versions (which may not require as much space on your hard drive).
  
• If you are using WebTV, their browser currently cannot navigate our web site. We recommend you speak with their Tech Support to determine if any enhancements have been made which you can download.
• If you have an AOL server, we suggest you contact AOL technical support at:(800) 827-3338.

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19. What if I want more information "screened" on my resume for Confidential purposes?
Our system is designed to screen all identifying personal information. We cannot expand the screens on an individualized basis. Since you have control over the content of the fields in which you input information, we recommend that you select the information carefully.
We provide tips on completing your resume if you selected the "Confidential" format.

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20. Why can't I paste my existing resume, instead of inputting the information in the designated fields?
Our database is designed to provide our Employers with a standard format. This way, they know exactly where to look for certain qualifications and you are guided to provide all of the information a prospective employer expects to see when searching for qualified candidates.

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21. What are Cookies and how do I enable my computer to accept them?
Click here and a full explanation and instructions will be provided for you.

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22. Why do I have to Update my resume every six months? What if I don't have any changes to make?
Our Employers want assurance that our database is comprised of resumes with current information. So, even if you have no new information to add, when you Login to the database and click on the Update button, a new date will appear on your resume, indicating that you verified that the information contained in it is accurate as of that date.

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23. How can I ensure that if I posted my resume in a Confidential format, that my personal information is secure?
Casino Careers Online is hosted behind a "state-of-the-art" firewall program, which protects it from security breeches. The same program is used by the Federal Government for some of their websites, which require maximum security.

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24.Why was my resume removed?
All resumes require a deliverable email address. If your server was down and our email to you was returned to us as undeliverable, our computer may delete the resume. Resumes which are incomplete for over a week are deleted by the computer. Also, resumes that have not been updated in over a year are removed. (Even if you do not have new information to add to the resume, just click on the "Update Resume" button at the bottom of your Edit Menu to make the "Edit Date" current.)

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25. I have lost my Username and Password and someone else now has access to it. Can I be issued another?
Simply let us know! Fill out our Questions & Comments Form and tell us what happened. You will be sent an email with your new Username, Password and I.D. Number.

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26. My resume was posted in the Open Access format and I would like to change it to become Confidential. What do I do?
Simply Login and click on Edit Contact/Personal Information. Then select the radio button next to Confidential (your personal information will automatically be screened). Click on the Save Changes button and it will take you to a screen that explains how you should modify your Work Experience to maintain your confidentiality. When you click on Continue, you will return to the Edit Menu where you can click on Edit Career Timeline/Work Experience.

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27. Why do I keep getting the message "you have timed out?"
When you are navigating the Internet, there are times when information is not electronically communicated properly between you, the client, and the web site. This results in a "time out".

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